Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jean Macleod Glendale, AZ

I looked at all of the services available and they seemed to be the best thing for me. I have not had to use it yet, but so far things have been good. The problem is that I want to use the bracelet but I'm so small that I have trouble with it.

6 years ago

Reply from MobileHelp

Dear Jean,

Thank you for your feedback! If you are in need of a smaller wristband, you can actually use any standard watch band for the wrist button. You would change the band, just as you would any watch. If you have any additional questions or concerns, please don't hesitate to contact customer care at 877-827-6207.

Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Apr. 13th, 2018

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Alvin Elkes Deltona, FL

I take it off at night but keep it right on the bed post, but as soon as I get up in the morning I turn the whole system on. I've only used it once but I wasn't too happy with that. I was just sitting in the bathroom, nothing was moving, and the thing just went off on its own. I wasn't able to get to it on time so everything went through'I really wasn't happy.

6 years ago

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Patsy Knels Sidney, MT

I wanted something that was simple to hook up, so I got this. I use the wristband since it's waterproof but I haven't really had a chance to use it, thank goodness. What I really like is that it's not too sensitive. It doesn't automatically go off with the slightest touch or anything like that.

6 years ago

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Grace Graber

I haven't had any emergency since I got this thing, but I did accidentally set it off. They were present and they seem very polite. I think it's too expensive, but I keep it on all the time ever since my son picked it out for me.

6 years ago

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Patricia Villere Sebring, FL

I did a little online research and saw it was rated very highly, and it seemed to have the features that I wanted. I hope I never have to use it, but I'm glad it's there. When I first signed up, though, what I was buying was not made very clear to me, and there was some confusion that we had to iron out afterward. I am also going to see about getting a different band for the wrist thing, just because that plastic band is very hot.

6 years ago

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M.O.

My daughter decided to get this for me, I use it all the time. I don't find the hand thing that comfortable. It's just big and I have skinny arms. It hurts, in fact I got a lump from it. That's why I wear the necklace. The first one I got kept going off so I had to mail it back and get another one. Sometimes I would be sitting down with nothing happening and, when I turn, the thing would go off. I kept getting nervous when that happened and I couldn't respond well. I try to answer the machine to turn it off but I had trouble with that. It also takes them a long time to respond and I also got missed calls. One time it took them 5 minutes to answer. That happened at 4 o'clock in the morning when I was in bed. I must have turned over and leaned on it. I'm not that satisfied yet. I also think it's very expensive.

6 years ago

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Anonymous The Bronx, NY

I used to had another medical service alert but I chose your company for the cost, the last one was too expensive. I read in a RP and the price was cheaper with you guys. I always carry away the pendant, so far I haven't had to use it but it looks secure

6 years ago

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Earl Carpenter Bowie, MD

In our research we looked at other companies to compare, and decided on MobileHelp. The one time that my mother has had to use the device, the response was immediate. I like the options the she has. She's using the necklace pendant and the bracelet, and then she also has a device that she can carry with her.

6 years ago

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John A Swensen Yankton, SD

We saw this one featured in the AARP magazine. I put it on from morning till night, because I have only one leg and my family was concerned about the falls I was having. The only customer support I had was initially when I decided to buy it. The fellow who sold it to me was very meticulous about going through everything that was in there, and how it was to be used, so he was good. The device is convenient and works well. It is a little touchy; because there have been false alarms, like how it would just go off while I was sitting.

6 years ago

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Anonymous Campbell, CA

The person I contacted was really thorough in his presentation of how MobileHelp works. He explained that it was like always having another person walking beside me, so that if I fell down, it would automatically call for help. The way it was explained to me it was very clear and easy to understand, and it sounded like just what I need, because I was walking for about 25 to 30 minutes to get to the nearest stores and restaurants.

6 years ago

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Anonymous Jacksonville, FL

The people I've spoken with were trained to fully answer all the questions I had, and make sure I understood the information that I gained from the conversation. The gentleman who talked with me was very knowledgeable, answered my questions, and told me what I wanted to know about the equipment.

6 years ago

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Don Musick Clovis, NM

The main reason I wanted MobileHelp was that they had the wristband instead of just a necklace. I wear it just like a watch; it's on my wrist all the time, with no problem at all. it's also a pretty good deal. I called in to test it and I got an immediate action, so it sounds good to me, and it's working now.

6 years ago

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Colette Eberhart Rutherfordton, NC

I checked with our doctor and his neurologist, who suggested it. We tested it and it seems fine to me. They are just conscientious about everything. They take the time to explain things in detail and just made a very nice transition to having it, as well as following up on it.

6 years ago

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Anonymous Dresher, PA

My cousin did research and that's what he chose. The person I spoke with to order the device was lovely, very helpful and nice. I have no complaints about that. I keep the device around just in case, but haven't needed to use it. I think it should be smaller; it's way too big for my liking.

6 years ago

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Paula Mason League City, TX

I wear it all the time. I don't like the pendant, and the wrist thing is kinda big, but it's okay.I found the personnel to be very helpful and very knowledgeable and extremely friendly. They've always been quick to answer my questions; they're always calling back. The value they give is right in line with everybody else.

6 years ago

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Richard Amos Canton, GA

I needed MobileHelp because of my health condition. I haven't been able to use it as of yet, but because of my history of falls and everything, I decided to go ahead and get it. It's comfortable and I use it everyday. They're very quick to respond, the signal is outstanding, and I'm just pleased with it.

6 years ago

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Donna Soverns Kansas City, MO

I got the device for my mom. I had to use it because she was in a lot of pain. We pushed it and they said that the ambulance was right on the way. They were right there on the line with us, they explained everything to us, and they were still talking with us when the ambulance arrived. She says she loves the device.

6 years ago

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Burt And Barbara Landsman Boynton Beach, FL

I was looking between four or five different companies, and I just picked this one for no apparent reason. Everything seems copacetic with me. I've never had to use it, thank God, but I'm wearing the bracelet now for pro-active protection. I did press the wrong button at one point, and they called me back, so I guess my experience has been good.

6 years ago

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M Jeannette Louth

We saw an ad in the paper. When we called, the young man who answered was extremely nice and he answered all our questions. We've never had the kind of emergency that would require using it, but we got it just in case. The bracelet is way too big; it falls right off my arm. That's not really any good, so I wear the pendant, but it doesn't really look like jewelry, and it kind of sticks out. It was very easy for us to set up, and it is very convenient.

6 years ago

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Victoria Dela Cruz Gresham, OR

I'm mostly satisfied with how fast they connect me to their technicians or somebody else in the company when I call, and I definitely like the compactness of the device and the overall availability of the service. It's very easy to carry, especially the wristband and the pendant, but even the mobile piece, too. It's much better than the very big one I had from another company. I use it when I drive to my appointments, and the pendant is great in the shower and otherwise when I'm alone at home.

6 years ago

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Barbara Franco-Hidalgo Oklahoma City, OK

I got MobileHelp because of the medical conditions I suffer from, including having had some seizures. It really does work and it's really good, so I've been recommending it. One day I accidentally pushed the button in bed without meaning to, and somebody really responded to check on me and make sure I was okay.

6 years ago

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Cora Sharp Birmingham, AL

I got this because I wanted something like it just in case I needed it. I saw a commercial for MobileHelp on TV and decided to give it a try. I enjoyed the way they explained everything to me, and also the price range that it fits in, so I would recommend it.

6 years ago

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Marie Macaulay Sacramento, CA

After the first time I fell, I thought it would be helpful to get MobileHelp. I wear it all the time, since it's convenient, and I would recommend it. It makes me feel secure and comfortable that I could get help if I need it, if something were to happen where I couldn't get up on my own.

6 years ago

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Edward G Olson Cheyenne, WY

I've tried other companies, and what stands out about this one is that there's no hard selling from them. I bumped the device once, and they answered it, so the service has been excellent and very helpful. I can't say too much for them.

6 years ago

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Roy Montiel Galena, KS

I've got bad knees, so I fall a lot, and that's why I needed MobileHelp. I have to have some way to get help when I go out in case I fall again. When I've used it, they come right away. I've got a necklace device as well as the unit that stays on my table, and I tell other people about them all the time.

6 years ago

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Shenandoah Gorman Modesto, CA

They're very attentive to my particular situation, as far as what I needed in the home, and they also helped me with the setup. I was impressed with the speed of operation, and I suppose it's fairly comfortable. I originally went with MobileHelp based on the reviews I read, and on its FDA approval.

6 years ago

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Bobby Suggs Baconton, GA

I saw it advertised on TV and I called and talked to a representative. He kind of made up my mind to get it because I thought it was a good one after that conversation. I've had it around my neck for 2 months, but I haven't had to use it. I don't have any complaints, it's all good as far as I'm concerned.

6 years ago

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Mark Burgess Willmar, MN

I only used it once by accident, but at least I know it works and that they're there for me. They were very nice, right on the ball, and they're very courteous and very understanding. I have never had any other other devices, and that's because of what MobileHelp has done for me. I've been very happy. I definitely recommend them.

6 years ago

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Rebecca Campbell Ocala, FL

I got some information from their advertisement. I just needed something simple; a little mobile carrier and the bracelet at home. So far it's been fine for me. It's not overly big, it's just convenient. They answered my questions, so we're fully informed, and everything went well.

6 years ago

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Sheryl Hershinger Franklin, TN

I compared several companies, and talked to several people, and the customer service person that helped me explained it, and it just seems the best choice. I wear the one around my neck in the house. I have not had to use it, but the fall alert went off accidentally one time, and it worked fine. Their response then was excellent.

6 years ago

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Zenith Bandeira

We needed to have something to help my mother in case something happens to her when she leaves home. It seems to have everything we wanted. It just hangs around her neck and she goes about her day. If she has trouble she can press the button. We know that she's safe when she's not pressing the button.

6 years ago

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Ronald C. Rizzo White Plains, NY

It's nationwide. It goes coast to coast. I haven't had to use it yet, but it comes in handy because I have a tendency to fall down a lot. The fall button is very sensitive, so it's very helpful I have it, it's very useful. My money is tight, but I'd rather keep it around. I have already recommended it to a few people.

6 years ago

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Ersaline Callender

I read the descriptions of what's offered, and it seems it fits my needs. I have ended up with way too much equipment, though. I have a fall button, a regular button, a wristwatch, and a base station. It's a bit much. I called and cancelled the fall button service because it went off without me doing anything, and I had a fire truck, along with an ambulance and support police car, coming to my house 7:50 in the morning. That was very upsetting. The fall button apparently is too sensitive. I was just in the process of getting dressed, simply moving my body around, and that's it; went off, so I discontinued that part. When I first called to ask a question, the fellow who answered was very patient and did a very good job in walking me through the process. After that I called on another occasion to asked a question about the fall button or something and I spoke to somebody who gave me additional information that I had not had previously about the placement of the base station. They were very nice to work with. On one occasion, though, the company called and left a message on my machine. When I called them back, they said the had no record of making a call, but when I played it back to them, they acknowledged that it was from them in spite of that. So, between that and the bad fall button, I'm a little annoyed with the company. I'm giving serious thought to maybe dropping them or not renewing it.

6 years ago

Reply from MobileHelp

Dear Ersaline,

It was a pleasure speaking to you today. We look forward to speaking to you next week and answering any additional questions you may have.

Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Apr. 18th, 2018

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Edward Corkwell Seneca, SC

A time that I had to use MobileHelp was when my husband had fallen out of bed and I couldn't help him up, so I needed their support. It seems to work fine, except that it took them a little while to answer the phone, which was a little surprising, but other than that, they did get me some help and we got that taken care of.

6 years ago

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Dwain And Janet Paige Punta Gorda, FL

My mother has dementia, and has had a stroke, so she can't speak. With that, I have one of the devices in the car all the time, and I have the other device in the bedroom on the stand next to my bed. Everything seems to be okay, and it's easy to use the devices. The value is good; it's the going price for home alert systems.

6 years ago

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BG

I travel back and forth to visit out of the area, and I wanted something that I could depend on when I'm on the road. Whenever I called they've answered my questions. I've had no emergency as of yet where I have had to use it; it's just comforting to know that it's there for me to use.

6 years ago

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Kathleen Avis Clearfield, UT

When researching I compared the companies, and price was a big thing because I got it for both of my parents. They are the ones who use it, and they only have had false alarms so far. They always respond quickly when that happens, though.

6 years ago

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Dudley / Kinta Brown

I have a sister-in-law who checked and said that they were number two in the rankings. I felt that was good enough for me. We got it because of my wife's illness. This device was very sensitive, and somebody called. Apparently they tuned it up a little bit more for not ringing easily. If we moved and laid the device down on a bed or floor, or on the table, it would go off a couple of times, but it's working fine right now.

6 years ago

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Jack Ferguson Abilene, TX

We came across MobileHelp with just the right timing for us. It works, and we're very satisfied with the value it provides us. My mother fell one night and she had to use it to get some help getting up. They're right there whenever she pushes the button.

6 years ago

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Lisa Cote

I think they were just having a special when I was shopping for one. I have used it a couple of times. My main issue is that it seems like someone is screaming into the microphone when they call to check on me. When they do that it gets staticky and I can't hear what they're saying.

6 years ago

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Anonymous East Meadow, NY

My son got this one for me because we got the button, the watch and the speaker phone for when we go out, so if I fall somewhere outside I can call for help. I have it around my neck 24 hours a day, and I feel safe with it. The button is very sensitive, but it's good, and I would recommend them all the way.

6 years ago

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Dora Wolfe Woodland Park, CO

Our main considerations in choosing MobileHelp were its price and the features they offer. They were very helpful when we got it, and they answered all my questions and everything when we were setting it up. She wears it all the time, but she hasn't had to actually use it to call for help.

6 years ago

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Lisa Chandler Greens Fork, IN

The price is good and their customer service was good. The device was easy to use and convenient. They were very explanatory and just really nice to talk to. The only thing that I do not like was that since we returned the device because they switched my husband's medication and he did not need the device anymore, it's a process to get your refund back. They're telling me it could take up to 30 days. We returned the device but they still haven't credited our account back.

6 years ago

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Anonymous Jacksonville, FL

I liked that I didn't have to write a contract. I wear part of it all the time, and then when I go out I have the mobile unit with me, but I haven't had to use it yet. They've been very nice on the phone, though, and I've told several of my friends about it. Two of them already signed up.

6 years ago

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Jo Ann Barfield Goldsboro, NC

It was the right one for me, but I feel like it's just a little too expensive. It's a great company, and I might have to get back to it, but I'm just having to debate about it over the one I've got now'it's a less expensive one, but I'm not sure it's going to do what Mobile Help does.

6 years ago

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Anonymous Barnesville, OH

Very good experience overall. I've never had to use it, but I've got a fall button that's so sensitive you can't even breathe on it without setting it off! It definitely does work. I have no problem with the customer service; they're going a great job.

6 years ago

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Anonymous West Chester, PA

Both of us are in our 90's and we got it just in case somebody's out and one of us falls, that's the main thing. We have the thing that hangs over the neck, and we also have one that we put in the car when we go for travelling, which we don't do too much.

6 years ago

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George L Jones

Having experience with others, I felt that this was the better one, and it would help me more to travel, and I need the GPS. The operaters seem to be more informed of my needs, and can answer my questions right off. They're right there if I need it, and I can depend on them.

6 years ago

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Mark Prehn Montrose, CO

My husband's the one that set it up for his mom and her friend in California. I know he did a lot of research. They live by themselves, and they're in their nineties. It's accessible equipment for them. I know they've been testing them, and they're glad they can do that.

6 years ago

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Connie Schneider Castle Rock, CO

A friend of mine and I kind of investigated all the different companies together, and we liked the way Mobile Help handled their calls. They're very courteous over the phone. They do help you, and they are willing to listen to you. It's very easy to use, and I'm very well pleased.

6 years ago