Name: MobileHelp
Rating: 4.6

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Verified Customer

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Robin Malone

I got Mobile Help because of my own health, but also I had called another company and they told me they couldn't take my debit card and social security, and my husband ended up dying four days later. If I'd had it, it might have saved his life. Having Mobile Help makes me feel safe.

6 years ago

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Verified Customer

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Paul And Patsy Fletcher

We got it after we saw a commercial for it on TV. My wife and I each have tended to hang it around our neck all the time, and we use it when we leave home, which is very important; we like the GPS factor. Everything's been super so far_'no problems. We haven't had to use it either, but it just works very well.

6 years ago

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Verified Customer

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Ron Fowler

My number one reason to get this for my mother was because of the flexibility of being both mobile and being at the house, in one unit. I have not had to use it yet and it's actually only been on line for one week now, but we had good results from putting it in test mode. Their customer support during the ordering process was also very good.

6 years ago

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Cheryl Blentlinger

My daughter did all the research, and found out that this was the best. I think they're a little expensive, but I'll have to wear it a while to find out if the expense is worth it, but right now I am wearing it. We tested it and we got quick response. I'm satisfied with it so far.

6 years ago

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Verified Customer

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RR

Mobile Help was recommended to me by a friend. When I called up, I received the material within a day; I thought that was very good. The instructions for setting it up were rather simple. So far it seems just fine. I wear that thing around my neck, at night time when I go to sleep, and in the shower. Most of the time, I am wearing the watch. The thing I wear around my neck sometimes irritates it, and I wish the bracelet watch was a little smaller; I don't know if that's possible.

6 years ago

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Verified Customer

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Thea Goldsby

We liked the customer reviews we saw on the internet. The device is comfortable; my mother wears it everyday. I do not have any concerns about it. I was able to reach the people I needed to quickly, and they were helpful at resolving my questions.

6 years ago

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Verified Customer

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Anonymous Bossier City, LA

I fall all the time, and I needed something that would alert people that I have fallen, or that something happened to me, and would do so everywhere I went. when I fall, I can't get up. I don't have the strength to pull myself up so that's the main reason why I got one cause if I fall, I can get somebody. I trust mobile, and I know a lot of people, who mostly have mobile, and they really like it, so I decided to get a new one. My friend got one, and she just loved it.

6 years ago

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Verified Customer

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Donny Seals Luray, VA

With all the things I've had, I can usually just use it here in the house. With Mobile Help I can use it anywhere else I'm going, too. It's easy to use. I carry it around my neck and all I've got to do is push the button if I need it.

6 years ago

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John Timberlake Jackson, MI

We did some research on the computer and it looks like a better deal. You can take it out of the house; you can go anywhere with it. I mean, you can't ask any more than that, and it's easy to use. It's comfortable, you don't even know you've got it on around your neck. It's no problem.

6 years ago

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Verified Customer

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Yvonne B Stocker Cottage Grove, OR

The sales person convinced me on it. They were very informative and helpful as far as support, and they walked me through the whole process to get everything set up. I'm sure they're trustworthy; it's their business, and they make the devices.

6 years ago

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Verified Customer

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Marilyn Heier Ringgold, GA

It was advertised on TV and I liked the offer, so I took it. It's just a good product. I've never had to use it yet, but I rolled over it in the bed, and they called at 1 o'clock in the morning, but I didn't know I did it. They called right away when that alarm system went off.

6 years ago

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Verified Customer

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Kay Harper Canton, GA

I researched a few of them and it was less expensive than some of the others. I live with my daughter, and I only used it when she was out of town for one week. I'm just not particularly happy with it. I had an instance were I took the device off and laid it on the bed, and it detected a fall. At that particular time I happened to be near the base device, but otherwise I would not have heard when it said "fall detected" and that they were calling emergency responders. I could not understand what she said, because I didn't get a real person. All I got was a recording. if anything were to happen, I would like to have a real person respond rather than a recording. I finally figured out what to do, but I was not happy with that. I will be returning the device.

6 years ago

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Verified Customer

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Hh Cochran Terre Haute, IN

Mobile Help was referred to me. I had another one previously, and it was too heavy. Really, it felt uncomfortable for me to carry around my neck, so I went for something that is more comfortable. My daughter-in-law's mother has it, so that's how they were referred to me. I like the convenience of being able to keep it around my neck comfortably.

6 years ago

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Verified Customer

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Kitty Mccarter Spartanburg, SC

My physical therapist recommended Mobile help, so that's why I decided to choose them, and I think I can also recommend them, too. I think that the company and the people I talked to were excellent. They were very courteous and nice. Thankfully I haven't needed to use it, but the last time I checked my home base device, it must have been working.

6 years ago

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Verified Customer

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Carol Prevo Pompano Beach, FL

I haven't had an occasion to work with anyone except the sales force. They were quite helpful, because initially I was shopping for my mother, but since I'm 81 years old, I decided maybe I should get one for myself as well, so the people I talked with at the sales department were extremely helpful. Medical Guardian had 3 features that I like. First was that it has a wristband. Originally I was shopping for my mother, and I knew she did not like a pendant around her neck. Second, I was looking for something she could wear in to the the shower. They had both of those features, and then they also have the GPS feature, which I thought was excellent. I wear the wristband all the time, but I fortunately have not had an occasion to use it. Unfortunately, the wristband is terrible, in that it doesn't stay fastened properly. It keeps popping up, and I don't want that at all. Also, the case that they provide to carry the little GPS device with you is too bulky and clumsy. Another thing I objected to for a long time was having their key lock box on my door, but after talking with some of their sales people I became reconciled to it as a necessary part of the security that I need for the service, and so I just got it done and put the lock box on the door, and don't think about it anymore. I don't know that it's worth what they're charging me, but I think it's comparable to the other companies. I paid for it for a year. Since I have gotten mine, I found several of my friends who have exactly the same thing, and they're pleased. I'm pleased, too, overall, and I would recommend it to a friend.

6 years ago

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Verified Customer

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Donna Wharton Mission Viejo, CA

I had it before for my mother and now I've got it for my wife's mother, too. Everything went smoothly. They were very helpful, it was easy to set up. It's simple to use, it has a good range, and it has all the options that you need.

6 years ago

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Verified Customer

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Anonymous Sarasota, FL

Mobile Help had a good reputation, and we just kind of picked them out from the list of top-ranked companies on the web. They are very trustworthy. We used it one time in an emergency when my wife had stroke. It worked out well, since they responded when we needed them the most.

6 years ago

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Verified Customer

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Cindy Brooks Akron, OH

I chose this company because I can get help even though I'm away from home. It's convenient; I just have to remember to take it when I leave the house. One of my ex boyfriends beat me very badly, and it was my pressing that button that made him flee, or he probably would have killed me. I'm just glad I purchased it.

6 years ago

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Verified Customer

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D. P. Colonial Heights, VA

We got it based on my neighbor's recommendation. We've only had it for a few months and it's been comfortable. the only negative to it is that taking a shower with it on, the nylon cord gets wet. The only time we've used it is when my wife accidentally triggered it, and Mobile Help responded. I answered the call that my wife was okay. They said it was fine, thank you, and that was it. It seemed to be very quick and responsive.

6 years ago

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Linda Richards Seattle, WA

I wanted to try the mobile out in the city, for its ability to transmit for help. I have not had to intentionally use the device, and I no longer wear it in the house because it sends false calls so easily. Their people have been very responsive and tried to help, but it is extremely sensitive, and the button is flush with the surrounding equipment, so it is very easy to have false calls, and I have had a number of them. The company is really great but their equipment has some drawbacks.

6 years ago

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Verified Customer

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Janice Jackson Kannapolis, NC

I was with Life Alert, but they only just cover the house and stuff. I wanted something that covers me no matter where I am or what I'm doing. So far everything has been fine, and we haven't had any problems. I haven't had any reason not to trust Mobile Help.

6 years ago

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Alberta Walcott Mesa, AZ

My two daughters that are nurses looked into it together, and they decided Mobile Help was the best one. I'm wearing the wristband and it doesn't fasten very well, but when we call it we get an answer right away. I would tell a friend about it if they were interested.

6 years ago

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Verified Customer

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Judy Hill Bloomington, IL

A friend of mine that I trust very much had it, and referred me to it. I haven't had to use customer support aside from the monthly check, and the people were very cooperative and very easy to work with. I wear it everyday, and I'm happy with it.

6 years ago

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Lola Eckardt Birnamwood, WI

I needed to upgrade my station so it would pick up signals better, and that's how I ended up with Mobile Help. So far I've only used it just to test it. I've told a friend about it, but I don't know if she uses it or not. They've helped me when I've called, but I don't like the medical alert device. I don't like that if you wear the watch device, you also have to wear another medical signal device anytime you go outside, away from the station. I'd like one that you could just hang over your neck that would have the whole thing built into a single piece.

6 years ago

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Verified Customer

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M. A. Falling Waters, WV

I don't have any friends interested in it. The only reason I have it is that my two girls are worried that I live alone. It's fine, just as good as any other company. I do like the wrist unit; I think that's very handy. The young lady who presented it to me was very informative, and she knew what she was talking about. She was very pleasant, and she gave me all the information that I needed.

6 years ago

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Verified Customer

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Joetta Singleton Shelbiana, KY

My daughter decided on Medical Guardian for me. I've had no problems with it. I set the alarm off once, and they called back right away, and so to me that was good. I'm really satisfied, and have no problems with recommending it.

6 years ago

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Verified Customer

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Terri Ware Phoenix, AZ

I liked the convenience and all the different equipment that they have. It seems it's got everything that I need. Haven't had to use it yet, but I just wear the necklace around with me, and then if I leave the house I carry the mobile device with me. They've responded several times when I accidentally set the alarm off.

6 years ago

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Verified Customer

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Wanda Kay Morris Winter Garden, FL

I live by myself now that I lost my husband, I feel safer with Mobile Help. So far I haven't had any problems with it. The only thing I'm having trouble with is that sometimes it goes off when I do normal activities, Like if I pull out a chair, that motion or noise or something will set it off. It's a great value and a trustworthy company, though.

6 years ago

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Verified Customer

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Monica in Pittsburgh Pittsburgh, PA

They have always been there when I call with questions, and supportive went we test the equipment or need replacement parts. In the early days, my mom would accidentally set off the alarm while having lunch with friends of in the middle of the night. They operators were always professional and supportive.

6 years ago

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Carolyn Bristol Higden, AR

They've answered to me anytime I've had a question or when I did fall. The product is just good quality and works well. I just wish you didn't have to carry the other unit with you when you go out. It'd be better if they had something that was more like a phone that I could take anywhere.

6 years ago

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Verified Customer

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Darlene Self Menifee, CA

The cost convinced us of getting it for our mother. As long as she has it, we feel secure leaving her alone while we work and take care of everyday business. It works wherever she goes. They are always there when we call and help us with any question or problem that comes up.

6 years ago

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Delilah Forsyth Lawrenceburg, TN

I went with them because they had the mobile bit with GPS that you could carry with you anywhere you went. The button is also easy to use. I haven't had to use the device for an emergency, but they've always been able to answer any questions that I've had and solve any issues that come up

6 years ago

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Verified Customer

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David Craig Albuquerque, NM

What convinced me of getting it was the fact that my mother could get help from them anywhere, not just in her apartment. She wears it all the time but she hasn't had to use it yet. They've responded immediately when we call them though.

6 years ago

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Verified Customer

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Paul Gonzales Mission Hills, CA

Someone recommended it to me and I got it for my mother. She has it wrapped around her neck, so she can't lose it. One time early in the morning she had to use it and she definitely got a fast response from them. They had the paramedics and fire department out there really quickly. I'm very satisfied with it.

6 years ago

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Roberta Bell Los Altos, CA

I compared different services on the web and this one seemed like the best one out there. Sometimes it takes a little while for them to answer and the voice that comes from the device is a bit muffled. It's still a good system though. We've never used it, but it's a comfort to have it here. Now, since my wife has someone with her 24/7, we don't really need it anymore.

6 years ago

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Verified Customer

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Stanley Harrington

I read some advertisements for similar products and decided that Mobile Help looked the best for me. I had to use it once while I was getting out of a recliner. I just lost balance and fell. It was very effective there and the people that responded were very reliable, courteous, and compassionate.

6 years ago

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P.L. Bellefonte, PA

I saw the advertisement in the AARP and since I had had a heart attack I thought it would be best to get it. I've had it for years and I feel like I can depend on them. They've taken care of me and I'm pleased with the service.

6 years ago

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Patricia Slozak

I got it for my mother since it gave her option to have something that she could wear at home and also take on the road if she wanted to. About a year and a half ago she fell in her garage and was able to push the button to call for help. They were very prompt to reply to her.

6 years ago

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Carolyn Carter Indianapolis, IN

We chose it since it had the fall detection option and could be used at home. The person that wears it hasn't had to use it, but so far they've been very nice. The button is easy to use and they even give you the option of a watch or a pendant to wear it. It gives us peace of mind.

6 years ago

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Roberta Coleman/Smith Gainesville, GA

The service was recommended to me and, thankfully, I haven't had to use it. The only time I've pressed the button was to check and make sure the unit was working. They've been very good about responding to that. Of course, I'd like it to be cheaper, but it's good.

6 years ago

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Stephen Baxam Brooklyn, NY

This helps me out. If there's ever an emergency or some situation where I need help, this button can call someone that can help me. It's a wonderful thing to have really. I can take it anywhere I go when I travel or even if I just go to the movies.

6 years ago

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James Greenhill Waverly, OH

No matter where I take the mobile device, I know I'm covered with mobile help. I have not had to use it, but I've run tests on it and I'm sure it's working alright. I'm glad to have it, it's like having a hospital person right here.

6 years ago

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Hallie Sawyer Bridgeport, NE

I have felt comfortable working with their personnel, who have been patient and very helpfull. I feel that I have welcomed guests into my home that are here to help and make sure I'm safe they are always respectful and courteous.

6 years ago

Reply from MobileHelp

Hallie, Thank you so much for your kind words & allowing us into your home to be there for you! Sincerely, MobileHelp

Mar. 6th, 2018

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Jan Pittsburgh, PA

I researched several medical alert systems before i chose MobileHelp. Fortunately I have not needed to use it for a fall or other emergency. So without that experience (which I hope I never have) I don't think I can give it a 5-star rating. However, I feel more secure knowing that I will have help if I need it. (So do my loved ones.) I have been very pleased with the customer service responses to my questions. They've never made me feel as if I should already have known the answer.

6 years ago

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Carol Liquori Taylors, SC

I've had it for several years now and thank goodness I haven't had to use it. We've only really pressed the button for testing purposes. We've had to have the equipment upgraded a number of times already just so that it would work properly. That was a big hassle. Still, customer service has been alright so far. I do think that they're overpriced, I'm probably going to switch to a different service to be honest.

6 years ago

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Reba George Corpus Christi, TX

I did the research and they met some of the requirements that we had, so I got it for my mother to use. Whenever the alarm went off, I would get a text about it. That was probably the most helpful feature for me since I could follow up with her care giver to see if there was any issue. Recently we had to cancel the service and they were very good at explaining the process. Getting it all done was very easy and we just had to return the equipment and that was that.

6 years ago

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Joanne Northampton, PA

It was first recommended by one of my mother's neighbors. We like the number of devices that came with the system, it has been very accommodating. She hasn't had to use it yet but every time we call to test the machine they've been very helpful. She has also accidentally pushed the button. Whenever that happens they respond very quickly too.

6 years ago

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Jacquelyn Ward Apollo Beach, FL

A girl friend at work had done a lot of research on these sorts of companies and she thought they were the best, so I got it for my mother. When we called to set up the machine they were very helpful. My mother has only used it once in the many years she has had it. It's good.

6 years ago

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Anonymous Sarasota, FL

My sister is the one that uses it and she has had to press the button on multiple occasions. When she falls she always gets a pretty prompt response. It has worked very well so far, she can use the button in any location. We haven't had any problems with customer service and we're quite satisfied with it all.

6 years ago

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R.H. Auburndale, FL

I picked them for my mother because they covered her while she was out of my home. It doesn't matter where she goes to, they're always there for her. She has fallen a couple of times already and used it to call for help. They've always been very attentive when she needs help with anything. I do wish it was a little bit cheaper though.

6 years ago