Name: MobileHelp
Rating: 4.6

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Verified Customer

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P.L. Bellefonte, PA

I saw the advertisement in the AARP and since I had had a heart attack I thought it would be best to get it. I've had it for years and I feel like I can depend on them. They've taken care of me and I'm pleased with the service.

7 years ago

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Verified Customer

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Patricia Slozak

I got it for my mother since it gave her option to have something that she could wear at home and also take on the road if she wanted to. About a year and a half ago she fell in her garage and was able to push the button to call for help. They were very prompt to reply to her.

7 years ago

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Verified Customer

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Carolyn Carter Indianapolis, IN

We chose it since it had the fall detection option and could be used at home. The person that wears it hasn't had to use it, but so far they've been very nice. The button is easy to use and they even give you the option of a watch or a pendant to wear it. It gives us peace of mind.

7 years ago

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Verified Customer

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Roberta Coleman/Smith Gainesville, GA

The service was recommended to me and, thankfully, I haven't had to use it. The only time I've pressed the button was to check and make sure the unit was working. They've been very good about responding to that. Of course, I'd like it to be cheaper, but it's good.

7 years ago

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Verified Customer

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Stephen Baxam Brooklyn, NY

This helps me out. If there's ever an emergency or some situation where I need help, this button can call someone that can help me. It's a wonderful thing to have really. I can take it anywhere I go when I travel or even if I just go to the movies.

7 years ago

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Verified Customer

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James Greenhill Waverly, OH

No matter where I take the mobile device, I know I'm covered with mobile help. I have not had to use it, but I've run tests on it and I'm sure it's working alright. I'm glad to have it, it's like having a hospital person right here.

7 years ago

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Verified Customer

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Hallie Sawyer Bridgeport, NE

I have felt comfortable working with their personnel, who have been patient and very helpfull. I feel that I have welcomed guests into my home that are here to help and make sure I'm safe they are always respectful and courteous.

7 years ago

Reply from MobileHelp

Hallie, Thank you so much for your kind words & allowing us into your home to be there for you! Sincerely, MobileHelp

Mar. 6th, 2018

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Verified Customer

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Jan Pittsburgh, PA

I researched several medical alert systems before i chose MobileHelp. Fortunately I have not needed to use it for a fall or other emergency. So without that experience (which I hope I never have) I don't think I can give it a 5-star rating. However, I feel more secure knowing that I will have help if I need it. (So do my loved ones.) I have been very pleased with the customer service responses to my questions. They've never made me feel as if I should already have known the answer.

7 years ago

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Verified Customer

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Carol Liquori Taylors, SC

I've had it for several years now and thank goodness I haven't had to use it. We've only really pressed the button for testing purposes. We've had to have the equipment upgraded a number of times already just so that it would work properly. That was a big hassle. Still, customer service has been alright so far. I do think that they're overpriced, I'm probably going to switch to a different service to be honest.

7 years ago

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Verified Customer

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Reba George Corpus Christi, TX

I did the research and they met some of the requirements that we had, so I got it for my mother to use. Whenever the alarm went off, I would get a text about it. That was probably the most helpful feature for me since I could follow up with her care giver to see if there was any issue. Recently we had to cancel the service and they were very good at explaining the process. Getting it all done was very easy and we just had to return the equipment and that was that.

7 years ago

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Verified Customer

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Joanne Northampton, PA

It was first recommended by one of my mother's neighbors. We like the number of devices that came with the system, it has been very accommodating. She hasn't had to use it yet but every time we call to test the machine they've been very helpful. She has also accidentally pushed the button. Whenever that happens they respond very quickly too.

7 years ago

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Verified Customer

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Jacquelyn Ward Apollo Beach, FL

A girl friend at work had done a lot of research on these sorts of companies and she thought they were the best, so I got it for my mother. When we called to set up the machine they were very helpful. My mother has only used it once in the many years she has had it. It's good.

7 years ago

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Verified Customer

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Anonymous Sarasota, FL

My sister is the one that uses it and she has had to press the button on multiple occasions. When she falls she always gets a pretty prompt response. It has worked very well so far, she can use the button in any location. We haven't had any problems with customer service and we're quite satisfied with it all.

7 years ago

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Verified Customer

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R.H. Auburndale, FL

I picked them for my mother because they covered her while she was out of my home. It doesn't matter where she goes to, they're always there for her. She has fallen a couple of times already and used it to call for help. They've always been very attentive when she needs help with anything. I do wish it was a little bit cheaper though.

7 years ago

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Verified Customer

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Anonymous

They're one of the few companies that had the mobile thing that works outside and away from the home station. That's why we got it for my mother. I believe she has used it a couple of times when she falls and once she used it because she thought she was having a stroke. The button was helpful on those occasions. When she fell though, instead of using the lock box that we had gotten they went and rang the doorbell. My mom had to drag herself up to the front door to unlock it'Aside from that, I'd like them to make the button easier for an elderly person to wear it.

7 years ago

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Verified Customer

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Larry Barnett Bakersfield, CA

I read up on it and since it had the GPS thing we went with it. The person that wears it has used it when she slipped on some rocks and went down a little hill. She couldn't get up but she was able to use it to get help. They've always answered when we try to get a hold of them and try to help you out.

7 years ago

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Verified Customer

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Robert Hartwig Richland, WA

From looking at it, the features seemed like the right ones for me. I've had no difficulties with it. We had a little bit of an emergency once and they were right there for us. They're really polite and help us as much as they can.

7 years ago

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Verified Customer

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Phyllis Butts Darby, PA

They're really the only service I tried. I used it once late in the evening when I was having chest pains. They acted pretty quickly and help showed up right away. I also test it once a month and it has always worked. I never have any problems with it.

7 years ago

Reply from MobileHelp

Phyllis, Thank you for sharing your story! We are happy we were there for you and got you the help you needed. Thank you for being a valued customer. Kind Regards, MobileHelp

Mar. 5th, 2018

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Verified Customer

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August Giuliani Littleton, CO

I saw it advertised somewhere so I decided to get it. I usually just put the button in my pocket and carry it around wherever I go. Occasionally, the button gets pushed on its own and they call me right away and ask me if I need help. That has been a bit of a problem since I've already had 2 or 3 instances of that happening without me even noticing. Customer service always responds very quickly to that though. They always call me and ask me if I need help.

7 years ago

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Verified Customer

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Lila Kindt Gillette, WY

It was a lot less expensive than what I had. It's simple to use and I can go any place around. I drive, and I can go into town, and it's fine. I'm out here in the country and I'm elderly, so it would be worth a million dollars to me if I needed to use it. I thought they were grand in customer service. They were all polite and truthful.

7 years ago

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Verified Customer

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Shirley Peterson St Louis, MO

I have a few medical issues and since I'm usually going out by myself I wanted to have something within reach that I could use to get help. The button is very comfortable, I use it all the time. I haven't had any problems with it and I don't anticipate running into any.

7 years ago

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Verified Customer

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Anonymous New Palestine, IN

I saw it in a magazine. I've fallen a couple of times, and decided it was time I had one. They were very courteous when we called about getting one. I haven't had to use it yet, but I wear it everyday, and I've already recommended it to others.

7 years ago

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Verified Customer

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Deborah Hershberger Garrettsville, OH

I hate pushy salesmen and they were not pushy at all. They were very helpful and gave us all the information we needed to make a good decision on the program and plan that was best for us. Customer support is always there and answers my calls quickly. They're always helpful and on top of things.

7 years ago

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Verified Customer

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Loretta Siders Van Wert, OH

I have it on everyday. I have not had to use it, but it's very sensitive, so I don't have to worry that it's not goanna go off when I need it. They are very alert with customer service. It was recommended to me by a friend whose mother has it.

7 years ago

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Verified Customer

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Ann Weinblum Avon Lake, OH

I picked this one because I just was looking for something along these lines. I had quite a few options but it sounded good. I just started using it. So far everything has been very fine. Everything about it just seems perfect so far as I can tell.

7 years ago

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Verified Customer

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Patricia Brown Castro Valley, CA

It's a good thing to have. I've accidentally set it off several times. They have been quick to respond and call us to figure out what's wrong. They're very good at responding and have proven to be alert and ready to call when the alarm goes off. They're very good and competent.

7 years ago

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Verified Customer

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Kenneth Deardeuff Dixon, MO

I checked other companies before making a decision. When I talked to the MobileHelp representative it just sounded like the best choice for what I needed at a reasonable price, so I got it. We haven't had to use it since we've had it for a short amount of time, but so far everything is going well. They've given us good service and everything.

7 years ago

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Verified Customer

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Francine Buhl And Nancy Haines Murrells Inlet, SC

I got it for my mother since the service wouldn't interfere with our home alarm system. We haven't used it yet, but my mother takes it out when she goes out by herself. Everyone in customer service has been terrific. They're very helpful and informative.

7 years ago

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Verified Customer

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Donna Bradley Christa Mcquaig Panama City, FL

I'm a caregiver, and I have Mobile Help with another client, so I got it for my mother here at the house, too. We haven't had to use it here in my house, but I have used it at other places, and so has the other person. Their customer service delivered a quick response.

7 years ago

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Verified Customer

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Teresita Figueroa

I was looking online since, you know, I live by myself. I didn't want my family to worry about me all the time so I wanted to have something I could use to get help. They were the ones that contacted me actually. After explaining to me how everything worked I just decided to get it. I received it all not too long ago. I've pushed the button to test it at 2 o'clock in the morning and it didn't take long for someone to contact me. It's all pretty good.

7 years ago

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Verified Customer

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Paul A Layton Lowell, AR

I researched it a little bit, and MobileHelp is the only one I can find that suited me'it would reach the United States wherever I was. They're always there to answer my questions and for anything I need to have explained to me. It was very easy to sign up and ready to use when I need it. I use it everyday and I don't even know I have it on.

7 years ago

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Verified Customer

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Willie PDurham Memphis, TN

I had seen other services like theirs but since they were the ones that had the fall detection feature I decided to go with it. I haven't really had it for long, but when I pressed it by accident they got in touch with me. The button is just very easy to use and it's reliable.

7 years ago

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Verified Customer

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David Tinajero Long Beach, CA

Everything is working great. I wear the button everyday and take it with me when I drive. I haven't had to use it yet, but a couple of times I've accidentally set off the alarm. When that happens things go alright. They're all just very good, I appreciate the help and the service they give me.

7 years ago

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Verified Customer

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Eugene Jarrel Phoenix, AZ

I investigated a lot of products, and I liked the idea of what Mobile Help had online; how everything works. That and the price; the pricing was very good, and the equipment seems to be very stable. The device itself is very handy, having the base I can take with me outside. It's small enough that it doesn't bother me to take it outside. I tested it twice and each time it worked very quickly. Two days ago I got out of bed and I fell. I was lucky that I was near a chair that I could use to get up, but I felt comfortable that if I couldn't get up, I'd be able to push the button and get help. The people that I called when I bought it were very prompt and very knowledgeable about the product. They helped me out quite a bit.

7 years ago

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Verified Customer

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HDM Berlin, MD

Recently I experienced a false hit on the necklace and within seconds I had a representative on the system. Everything you advertise happen just like it should have. It certainly gave me a sense of security. She was professional, concerned and through with her questions. Best money I have spent in a long time. l

7 years ago

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Verified Customer

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Jim Hoag Pasco, WA

I haven't used it yet, other than for tests. So far they've answered all my questions and have been very helpful. It seems to be top notch and working well, and actually connects to my Wi-Fi. That ease of use was my reason for choosing Mobile Help.

7 years ago

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Verified Customer

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Gail Garrett, eldest child of Clifford Douglas for whom the unit was purchased. Jellico, TN

Even though my father hasn't had to use his MobileHelp, we are very impressed by the professionalism of the employees with whom we have dealt. The system to this point has been everything they said it would be and it has given my father a great sense of relief in knowing help is just the push of a button away.

7 years ago

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Verified Customer

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Miriam Armstrong San Francisco, CA

I wanted it because they had the ability to help you anywhere in the United States. They cover you anywhere as long as you have the box with you. All you have to do is press the button and they will be there. I use it every day and take it with me wherever I go. I've pressed the little button on my pendant to see if it works and I got a call right away. I was very pleased with that. Though the button on the pendant is a little too high up, that makes it go off very easily. It's just too touchy. They should change that.

7 years ago

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Verified Customer

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Christine Warren Crewe, VA

I searched different security systems online and since they were the best reviewed ones I decided to get it for my mother. She wears the bracelet all the time. We've called customer service a couple of times, mostly when we do testing, and things have been great.

7 years ago

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Verified Customer

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Arlene Carter Waynesboro, VA

I got it since they gave me the opportunity to take the unit with me everywhere I went. With the other ones I could only go 500 ft. from my house, but with MobileHelp I can go all over the country. I haven't had to use it, but I think it's going to work okay.

7 years ago

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Verified Customer

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Bob Hodgson Bristol, IN

I needed something to be safe and they offered everything that I wanted, so I went with them. I've never had to use it, but I have triggered it erroneously. I sat down too hard or fast, so they called me. I had to tell them that it had been an error and they just canceled the alarm. It's a very efficient service.

7 years ago

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Verified Customer

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Anonymous Clinton Township, MI

It was recommended by a friend. I have it on all the time but I haven't had to use it. I've called customer service twice now because I'm planning a trip to another state, and I asked them what I needed to take with me. The first person told me just the cradle for my mobile device charger, and somebody else told me I had to take the base, which is correct.

7 years ago

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Verified Customer

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James Dunnam Hawarden, IA

I saw an ad on TV, and I got a flyer through the mail, and I decided that we needed one. We haven't used it, but it's here when we need it. It works; if we fall or are in distress, we can call and get help. It's one of the best on the market.

7 years ago

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Verified Customer

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Alice Chastain Kingston, MO

I saw it advertised. I'd been thinking about it, and I just did it. I'm not getting any younger, I live by myself, I'm outside a lot with livestock and a tractor and steps, so I just felt like I needed to do it. I've not had to use it, but it's gone off on it's own a couple of times. When it has gone off, they're Johnny on the spot, answering.

7 years ago

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Verified Customer

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Edith Exley Bethlehem, PA

I found via an email that it was recommended by many people. I investigated it, and ended up choosing Mobile Help. I know that I have faith in it and hopefully it'll be there when I need it. It's comforting to know that it's there. I'm happy that I have it. I would recommend it to a friend.

7 years ago

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Verified Customer

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Glen Wise Clearfield, PA

I got it mostly because I'm 88. I wear it every day, though I have not had to use it. It's just like an insurance policy. My experience with them has been fine. I one call that seemed to go great but that didn't turn out in a satisfactory way. Though after that things went fine. The price is acceptable.

7 years ago

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Verified Customer

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Loretta Okeefe Apple Valley, CA

We got it because of the mobility it offered and actually, we just set it all up. We have the pendant, bracelet, the base unit, and a fall unit. Customer support helped us from the beginning with the set up and explained all the parts of the system to us.

7 years ago

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Verified Customer

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Janet Crapo White Lake, MI

My friend had it and he liked it, so I got it too. I've tested it like you're supposed to, once a month, and they answer the phone. They always talk to you and help you through things. They've always answered my calls when I tested the device.

7 years ago

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Verified Customer

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James Collins Rockford, IL

I got it since with it I can move around with it and be more mobile. We go out everyday and I always put it on. Both the necklace and the belt clip are very comfortable. We've had pretty good service, we have no complaints about it.

7 years ago

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Verified Customer

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Donna Verbouw Grand Blanc, MI

Since I drive all over Florida on my own I wanted to have some extra security. I like that when I push the button to call them, somebody is there to answer me, even if it does take them a couple of minutes to come on. When I used it while I was up north, it only took them 60 seconds to respond to me.

7 years ago