Name: MobileHelp
Rating: 4.6

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Verified Customer

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Norma Green Cove Springs, FL

Overall the experience has been positive. I live alone and I am about to have knee replacement surgery and I was worried about falling. It seems to work well and it is convenient. Customer support was very good the one call I made and they have been helpful. I think it is very worth it.

5 years ago

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Verified Customer

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Anne Mooresville, NC

I bought it for the peace of mind. They have been really helpful and there have been a few times where my dad has accidentally hit it and they're very patient and when you call you get a good response. They were able to get it to me expedited pretty quickly and set up was simple. The home base is pretty simple and has a good design.

5 years ago

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Verified Customer

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5

One time my father accidentally pressed the button and right away a representative got on the speaker and asked if he okay. I have spoken to a couple representatives and they answer my questions to the fullest and they had very good customer service.

5 years ago

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Verified Customer

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5

Customer support is on the spot. They go ahead and get me somebody out here and they get help to me. They don't put you on hold or anything because every emergency can be solved because of a quick response. They are just honest and really helpful when they come out here and they get things done and they don't mess around.

5 years ago

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Verified Customer

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5

The device is great. I just love this one. It's far better than the one that I had. When I called and talk to the salesman, he was so helpful. I just love the gadgets that I get to wear on the go around my neck and I have a watch band.

5 years ago

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Verified Customer

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5

After talking with the sales person, I was satisfied that it would be a good company. I've dropped the necklace for a false alarm and the machine called alert but I was able to shut it off but I am happy to know that it works. It's very easy to set up and I'm comfortable with it.

5 years ago

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Verified Customer

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5

It's gone off a couple of times and they called me. I've been really impressed with that. Because of the slightest little motion they are johnny on the spot. They immediately call you no matter what whether you need it or not. And they call right away to check on you.

5 years ago

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Verified Customer

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Wayne Fayetteville, TN

I did have one instance where the fall necklace picked up a fall and I didn't really fall, I actually was just putting it down and evidently I must have hit the button and the response was just a couple of seconds. The customer service has been very good and responsive to questions.

5 years ago

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Verified Customer

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5

The representatives are very responsive and they are very well trained and they have ot make decisions if you ask a question. They don't have to ask other people, they can tell you the answer so we're really pleased with the customer service. My mother-in-law's GPS thing wasn't charging right so they sent her another one right away.

5 years ago

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Verified Customer

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5

The couple of times that I've called and tested it, they have always answered every question I had and I've never gotten a bad response from them. I like the fact that I can cancel the fall detection if it goes off incorrectly.

5 years ago

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Verified Customer

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5

They have always been knowledgeable when I talked to any of the customer service representatives. They've always been polite and answered all my questions satisfactorily. They were eager to satisfy my problem or whatever it was that I was talking to them about.

5 years ago

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Verified Customer

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Mildred

Customer service has done a wonderful job since we have started using them. The fall detection software is a little sensitive, but it's good that they constantly call to check if we are doing ok. The device is pretty easy to use.

5 years ago

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Verified Customer

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David De Feo

Their phone ordering system was extremely easy to work with. The representative listened to all my questions and answered them professionally and in a way that was easy to understand. They are there when I need them, and the device is reliable and easy to use.

5 years ago

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Verified Customer

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Anonymous

I haven't used it yet, but it has everything I need. I can wear the watch and take it away from the house and still use it as long as I have the little monitor with me. Every time I have called the customer service has been helpful.

5 years ago

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Verified Customer

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Joyce Mann

The customer service seems to be courteous and caring. They want to know if you're okay whenever they call and check on you. The pendant I carry is pretty accessible and it's a lot more sensible than other ones have been. Anytime I have called, they've understood what they were doing and they can go in depth about what you need to know and they don't care how long it takes to help you understand what you need to know. Whenever it goes off by accident, I never know what to do. At first I was running around trying to see what I was supposed to do.

5 years ago

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Verified Customer

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Marsha Scheerer

It's available anywhere, not just your home. All the people from customer service were very informative and I felt like I was very well informed of the product. When they accidentally pushed the button, the support has been right there.

5 years ago

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Verified Customer

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Leanne Carden

I thought the people that I talked to in the beginning were very knowledgeable and helpful. They seems to know what they were talking about. They are very responsive. I haven't had to sit on hold forever. I get right through to somebody, they know what I'm talking about and we resolve the problem. My mom's pendant keeps on going off like she fell and sending the EMS to her house for no reason because it's a false alarm. So now they have come up with the resolution to get a new pendant that they are going to be sending her today.

5 years ago

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Verified Customer

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Jane

When I was dealing with customer support, they were excellent. The people I talked to were very nice and nobody tried to force anything on me, I made my own decisions and I go the one I thought was best for me. It is the best value and I think the device is the best thing in the industry.

5 years ago

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Verified Customer

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Anonymous

The service seems to be complete. I wear it everyday and it gives me comfort and a sense of security. When I call about questions I receive very courteous service and they have been polite to me. I am very satisfied and I think it is worth the money, though it could be a little less expensive.

5 years ago

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Verified Customer

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Rose Columbia City, IN

I had fall one protector and it went off like 10 times and I had never fallen so I had to get a new one that wasn't as sensitive. They were good about changing the tenets. I feel like this one is a good device. I can take it with me in my purse in case something does happen.

5 years ago

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Verified Customer

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Summer

It is for my mom and I feel comfortable because they take care of her correctly. They are respectful, they hear you out and they try to help you and they're not condescending. I appreciate that they're understanding and I appreciate that it was delivered on time. She likes it, it's convenient.

5 years ago

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Verified Customer

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Frances Austin, TX

Customer service was very responsive, courteous, and helpful and answered all of my questions with promptness and took the time to explain to my satisfaction. I talk to a live person and they get to you right away. We had a bad unit and we had to get a new one. It is simple to operate and easy to set up.

5 years ago

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Verified Customer

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Christel

I had friend who had one and she was satisfied with hers. I haven't really had to use it but one time I hit the wrong button and they were right on the phone and took care of it. They're very friendly. I feel safe with them there.

5 years ago

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Verified Customer

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Carolyn

They have called all the times they thought I had fallen and they were right on it. They seem to be very active when you activate it. I am glad I have it so I wear the necklace everyday an I carry the remote with me in my purse in case something happens.

5 years ago

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Verified Customer

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Jeanne

I have called them a couple of times and they have always been helpful. I has a question come up and I called them and they did a ransom diagnostic and they said I had a bad receiver and they were sending me a new one. It was seamless and I didn't have to argue with them. It is overly sensitive and goes off when nothing is wrong frequently.

5 years ago

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Verified Customer

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Jennifer

The sales guy knew exactly what he was talking about and gave me a good deal. He wears the little device and the wrist all day and they have to be there for it to work. I was under the impression that just the pendant or the wrist would work but apparently he has to take the little thing with him.

5 years ago

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Verified Customer

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Mary

It can go with me not matter where I go in the United States. I use it daily and the device is really good and has met all my needs. The customer service is there and willing to answer all my questions. It came quickly and was very easy to set up.

5 years ago

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Verified Customer

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Thomas

Their call center seems to be very well trained and well prepared to handle seniors and their issues. Setting it up was handled very well. We have been happy with the way things have been handled, it has been a good experience.

5 years ago

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Verified Customer

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Edna

I really like their service, they respond right away and they give you very good equipment. I have had incidents and they respond immediately. Their customer service has been really nice, courteous, and right on time with their response.

5 years ago

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Verified Customer

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Sandra Barringer

Within 4 hours of setting up my dads MOBILEHELP my stepmother fell and they had to push the button! So glad we got your system. It worked perfectly. She had to have hip replacement due to a bad break, but had immediate help because of the MOBILEHELP system!

5 years ago

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Verified Customer

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Susan Crossley West Hartford, CT

I bought the equipment for my mother. She is not technologically- inclined but she figured out everything quickly. The customer service had been outstanding and the fact that I can locate my mom via an app. On my iPujne is great. I also like that we receive text messages when batteries are running low on devices, etc

5 years ago

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Verified Customer

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Adair

Great customer service and product! My mom lives alone and loves her independence. She has used the panic button and received help immediately. It gives me some peace of mind knowing she has a fall detection pendant and help if she needs it.

5 years ago

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Verified Customer

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sankie

I accidentally pushed my wrist button and five people showed up within 10 minutes. I understand that you usually call me before anyone comes, but I do not think you did. However, everything worked out well and I am satisfied.

5 years ago

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Verified Customer

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Melissa

Not even a month after I got it for my father, he had a bad fall and broke part of his neck. Luckily, he remember he had his watch button on him, pressed it, and immediately the family was notified and emergency services were on their way. I honestly don't know what he would have done without it because no one was home at the time.

5 years ago

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Verified Customer

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woody

I could not ask far more. I have my 91 year old mother using this. It has gone off a couple times at night. unknown as to why. My mother wears around her neck.They have called and been very nice to ask if all was ok. If nothing else I know this works. After awhile u forget about it.

5 years ago

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Verified Customer

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Anonymous

When I call to test my equipment, the customer service person was very helpful. I told her I was going to Hawaii. She advices me to try the equipment there. I did and someone was helping me promptly. Your company is very trustworthy

5 years ago

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Verified Customer

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Sharon Kernersville, NC

The unit is handy and not too big or bulky. It can sit in your purse or pocket when you're out walking. When it goes off, you hit the button and have a clear conversation with whoever is on the other end. They're always friendly and answer your questions so you understand.

5 years ago

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Verified Customer

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Steve

Every time I've called and was able to get through and they've always been very helpful in resolving whatever question or issue that I had. Everyone from the customer service has been pleasant to talk with and eager to resolve whatever issue that I had. I've been pleased with the limited contact that we've had so far.

5 years ago

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Verified Customer

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Lorraine J

The customer support is very helpful. They're very congenial. I called yesterday with a malfunction and someone was available and the gentleman was so knowledgeable of the product. I don't ever remember speaking to someone who so confidently, so intelligently talked about the product. I told him several times that I feel I'm in good hands.

5 years ago

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Verified Customer

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Brian

Everybody from the company is very attentive. I need them to explain things pretty clearly. In fact, I set up the new device for a couple of days and they identified the battery was low and sent us out a replacement right away. I'm pretty impressed. When I called to order it, they explained things very well and put a rush shipment out.

5 years ago

Reply from MobileHelp

Thank you for joining the MobileHelp family! :)

Feb. 8th, 2019

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Verified Customer

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Bill

The times we've tested it, they're very fast at responding. They've got a very fast response time so I'm real happy with that. Their response was very quick and they seem to really be on the ball and very professional. The device was easy to set up and easy to use. It seems like a very good device.

5 years ago

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Verified Customer

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Pamela

I put the bracelet on in the morning and I leave it on until I go to bed and the base unit is right beside my bed. They seem to be prestigious and I appreciate their help. I don't worry about my safety and that is a big plus for a seventy one year old.

5 years ago

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Verified Customer

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Mary Arlington, VA

I have used it about three times and I've been very happy with it. When I push my buttons they come get me right away. They've all been very nice. The device is wonderful, I am very pleased with it. I have already recommended it to two people.

5 years ago

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Verified Customer

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Anonymous

I had another one I did not like and I saw the ad for MobileHelp and it just clicked with me that it sounded like what I needed. With most big companies once you sign up, they make you wait thirty of forty minutes to help you but they helped me right away. I lost the device and I called and I found it in my car because of their help.

5 years ago

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Verified Customer

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Charlene

I have used it twice and the response did not take long at all. I was treated very well when they came to get me, everyone was nice. I am disabled and have fallen in my house before and it took two days before anybody got me, that is why I like MobileHelp. I like the service.

5 years ago

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Verified Customer

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Jacqueline Cross River, NY

I appreciate the fact that it has GPS and that as long as I have the little receiver with me, they will know where I am. I feel like the device is a little expensive but I think that it is worth it. The device is also a little sensitive.

5 years ago

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Verified Customer

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Elizabeth Euless, TX

It makes my family and friends happy that I wear the button around my wrist all the time. You can describe your problem in detail to the person on the phone and get help. There is a box that holds your keys by the front door that hasn't been working for me.

5 years ago

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Verified Customer

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Christy Auburn, IN

I would recommend it to anyone who falls. The big reason why I went with MobileHelp is the fall button. I appreciate the service because it lets me know that someone will be there if I fall. I have tested it and it set it off so I know it works.

5 years ago

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Verified Customer

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Catherine

The woman that spoke to me while I was signing up was very helpful. They give you a lot of options. I like how when you call you can say it is an emergency or you just want to call someone on your list. They also provide a lock box, which is very convenient.

5 years ago

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Verified Customer

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Isaac

The lock box allows people to enter my house in an emergency and I really like that. I have had a couple of falls and EMS was at my house within 5 minutes. They are so efficient. They are the best company for the service we need.

5 years ago