Name: MobileHelp
Rating: 4.6

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Verified Customer

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Fernando Washington, DC

Everything has been operating. They've been perfect and on point. I tested it when I first got it but since then, my electric power went out and the box talked to me and said that there was no power. It came back on to tell me the power was back on.

5 years ago

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Verified Customer

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Nancy Bishop, CA

All of the questions that I had were answered when I called. I like that MobileHelp gave me all the information that I wanted to know. The last company I contacted only gave me what they wanted me to know. Everybody answered my questions.

5 years ago

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Verified Customer

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Elina Spokane, WA

I don't like that many things can happen to set it off by accident. A couple of times the fire department was showing up at my home because I couldn't get it canceled. It's hard to cancel it. It's a wonderful device, I wish someone would have told me how easy it was to cancel it but I've had to do some learning and experimenting. I had fallen when I had gotten in my tub and it's extremely difficult to get in and out of and I pushed it to get them to help me.

5 years ago

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Verified Customer

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Anonymous Ludington, MI

I was doing laundry and didn't realize that it bumped the machine and it went off and I couldn't figure out why. I figured if I were to fall, I'm really glad I had the help. When it did go off, they answered immediately and I had to figure out why it went off.

5 years ago

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Verified Customer

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Bernard Ossian, IN

They're very responsive. I've tested it several times. I used it once to take an elderly friend home. He fell and was wearing his device but the people on the other end couldn't understand his transmission and didn't know his address so I used my button and because of the GPS, MobileHelp know exactly where we were and they sent the EMS to us.

5 years ago

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Verified Customer

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Maryann Las Vegas, NV

I'm new with the company, I really don't have too much experience. But so far, they've been wonderful. I turned over in bed and somehow I guess I pressed the button and they were on it that second. They were wanting to know what was wrong so I just told them that I did it by mistake.

5 years ago

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Verified Customer

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Alyce Manasquan, NJ

They answered me quickly and gave me whatever information I needed. I have to carry it in my pocket and I wish that it were lighter and more portable. When I leave the house with the little necklace, it's wonderful. It's light and I can hide it. The other thing doesn't fit right and I wish they had a better device.

5 years ago

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Verified Customer

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Bernice Rush City, MN

The representative answered all of our questions and was very concerned and very kind. You have to hit the fall button hard in order for it to work. We had a couple of problems when we first got it. They called us and asked if it was an emergency or something but after that, it's been doing really good.

5 years ago

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Verified Customer

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Christopher Fairmont, NC

They've been clear on information about the device and how to use it. I used it to see if it was still working and I told her that I was trying to see which side to hit the button and they came on on time. I've had a good experience with MobileHelp's service.

5 years ago

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Verified Customer

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Christine Bonifay, FL

They've been right there for me. They've answered my questions and it's been fine ma'am. I tested out my current one one time. It was off for several hours and we tested it to make sure they they would be back up with me and they were.

5 years ago

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Verified Customer

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Peter Brookfield, WI

I've had several accidental calls with my unit and they were very understanding with the calls which I appreciate. They're very nice about it. They dispatched the appropriate service rather quickly. I like that it's efficient. The GPS is pretty efficient. I'm happy with their coverage. I wish the unit speaker was smaller.

5 years ago

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Verified Customer

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Mary

They really do care about the people who are receiving their product. They're very professional and very knowledgeable. We tested it and it worked perfectly. I keep telling everybody that I know that has a senior living with them that they ought to look into MobileHelp because it's the best product I've ever purchased.

5 years ago

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Verified Customer

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Caroline Katy, TX

They helped me better than the other security systems. They answered questions and their prices are much better. The only thing I don't like is the necklace. I'm afraid it's going to fall off it just seems like it isn't strong enough.

5 years ago

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Verified Customer

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Violet Spring, TX

Had to use it just last week. I don't have any problems my alert devices except it has gone off unexpectedly. I I told a friend cross the hallway from me about it and she got I the same kind that I got. I'm glad to know that she's got it.

5 years ago

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Verified Customer

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Helen Roanoke, VA

When I was looking for one customer service was very helpful and got what I needed right away. It works because I have a false fall call every now and then but that's better than not having one. I know the fall protection works because my cat picked it up and dropped it on the floor during the night. I would prefer it not be quite so expensive.

5 years ago

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Verified Customer

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Barbara Harwich, MA

The gentleman I spoke to at customer service gave me the right information and was very capable. So, I was satisfied with that. We had a tornado recently and the electric power was off but the device went on batter power. It's a comfort to know that it still works even if the power goes off.

5 years ago

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Verified Customer

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Donald & Mildred Shelbyville, IN

When I've accidently set it off they are always prompt and are able to cancel the alert. My wife is a stroke victim so it feels good to know that if I had a heart attack or fall this would still get help because my wife is unable to talk on the phone or anything like that.

5 years ago

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Verified Customer

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Alvin Boca Raton, FL

I think the company is terrific. They do and nice job and gave me a good rate for the product. It's very easy to use and very light weight. I'm very happy with it and if anybody needs this kind of product I definitely recommend trying MobileHelp. I like carrying it around for the GPS locater.

5 years ago

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Verified Customer

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Anonymous Meigs, GA

Customer service does a good job. I like the company. There is nothing that I dislike about it. It's been awhile since I've had to use the device and I don't remember much from the incedent but when I called them they came to help me.

5 years ago

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Verified Customer

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Cora Lee Gentry, AR

I like that someone is there if I need anything. I also like that I can take it with me and I don't just have to stay home with it. My daughter is thousand of miles away and it gives her a peace of mind knowing that if I fall or have another stroke I won't have to stay on the floor waiting for someone to come and find me.

5 years ago

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Verified Customer

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Marilyn Tacoma, WA

This gives me a feeling of security because I do have a history of falls and one time I was stuck on the floor for about half an hour before someone came. That experience was so scary so now I'm really thankful that we have this system. It gives me peace of mind to know that if I need help its always at my fingertips.

5 years ago

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Verified Customer

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Anonymous

My falling pendant is a little too sensitive. When I was playing golf, I was not driving, but they kept hitting potholes and it would activate my device. I like the concept and I sleep better at night knowing that I am protected.

5 years ago

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Verified Customer

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Frank

Mobile Help is just wonderful. I can't think of anything I dislike, other than that I had some sort of reaction to the wrist band. I take it with me at all times. I love having it, it gives me a sense of security wherever I go.

5 years ago

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Verified Customer

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Anonymous

Testing it, it seems to be working really well. The fall detection pendant is a little bit too sensitive and I have to be careful with it but other than that it is fine. When I have a problem, the technicians have been very good about telling me what I did wrong.

5 years ago

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Verified Customer

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Arlene

I would highly recommend it. It's a little more expensive than other programs but I like it very much. I'm covered at all times because I have the bracelet when I'm at home and another piece when I go out. I had a different system and it was not as good.

5 years ago

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Verified Customer

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Delores

Their customer service was great when we ordered it and great when we returned it. They always follow through as they should. My husband wouldn't wear it because it bothered him and he felt it was cumbersome around the neck. We tested it and it was fine, it was just that he decided not to wear it.

5 years ago

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Verified Customer

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Anonymous

I like mobile help very much, is makes me feel secure. I couldn't believe all the help I got when I pushed the button by mistake. I was apologizing all over the place because I messed up and everybody was wonderful to me. They answered quickly and took care of it. I would highly recommend it.

5 years ago

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Verified Customer

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Allan Kingsport, TN

When my son mistakenly pushed the button, within a few seconds some voice came on asking us if everything was okay, which was great though I did have difficulty hearing them, which was not as great. The person who answered the call, handled it very well and was very helpful.

5 years ago

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Verified Customer

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Linda Saginaw, MI

All my questions have been answered really well by customer support. The quality is good quality as far as I know. When I tested it, I could understand them and they could understand me over the speaker. I feel more comfortable because I don't feel alone and if something happens someone is near.

5 years ago

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Verified Customer

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Verla Quartzsite, AZ

I find it to be very economical. The only thing I wish is that there was a different wrist part because it gets quite warm. Other than that, I like everything. The people I've talked with were so kind and patient and explained everything to me. It all seems to be working well.

5 years ago

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Verified Customer

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Mariana Tampa, FL

I got it 3 weeks ago. I used it on a trip to Puerto Rico but the service is not in Puerto Rico so they told me to go to an emergency room. I have recommended it to a lot of people because I think it's one of the best. I did the research before I chose MobileHelp.

5 years ago

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Verified Customer

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anonymous Concord, NC

It's very touchy. I sat down and it set off and even after they canceled it I had to call to get help to turn it off that's all it's very exasperated. The tech took a lot of time with me and helped me. They were very polite and kind and knew what they were doing.

5 years ago

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Verified Customer

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Kay Wortham, TX

I've had other companies and this is the best at customer care. I have the light weight necklaces and the wristband. I like having all this availability I like their weight and the way the wristband buckles. I've just tested it and the response was right away. One time I hit it in my sleep at night and they responded immediately.

5 years ago

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Verified Customer

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Susan Amberg, WI

Whenever I needed questions answered they were more than willing to do that. The first time I set it up I called and asked someone to talk me. I was impressed with that. I do wish they changed the cost to a monthly schedule instead of every three months.

5 years ago

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Verified Customer

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Judy

I would recommend Mobilehelp. They trustworthy and polite and courteous. When I call, they answer my questions. I feel more secure and that is the main thing. It's good to have when you're alone. The price is alright, it's not the cheapest ting but for the security it gives, it's alright.

5 years ago

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Verified Customer

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Verna

They're very professional, efficient, and attentive ever since we've first applied. I accidentally leaned on the counter once and triggered the alarm and they were right on top of it. I haven't used the bracelet because I am afraid I will put pressure on it during the night while I'm asleep.

5 years ago

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Verified Customer

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Carole

MobileHelp is very on top of everything. They have answered all my questions and walked me through everything with no problems. They know what they are talking about. I feel more secure, they call right away when I've accidentally hit the button. I trust mobilehelp, they've helped me a lot.

5 years ago

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Verified Customer

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Anonymous

The quality is good because it works. I feel more secure. They should put the telephone number on the battery packs so that if you need to call them, you don't have to go looking for the number. When I called customer support, they listened to everything I said and took it into account and actually changed the equipment.

5 years ago

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Verified Customer

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Anonymous

The fall protection is very sensitive, sometimes it does provide a false reading but they always respond quickly so you can let them know it was a false reading. It is easily accessible, that is the best factor, and you get a response right away.

5 years ago

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Verified Customer

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Joanne

It's worth it. It covers the services that I need and a couple of things I thought were important. If something were to happen, I will be able to make contact and they don't have to tear down the door because there is a key in the lock box for them to get in.

5 years ago

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Verified Customer

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Jo Ann

I have no complaints. It gives me a feeling of security, I know I have help when I need it. Whenever they've dealt with me, they've explained things nicely and I've been very pleased. One thing I wish is that I could adjust the necklace with fall detection.

5 years ago

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Verified Customer

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Edwina

Any time we have tried it out, they have always been there. My wife hit in once accidentally and they called her and she was really apologetic and they were great and it was great that they were there had it been an actual emergency. They're a good company.

5 years ago

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Verified Customer

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Carolyn

Quick response, even if it's an accident, they will call and let us know they are monitoring. My sister was having a hard time breathing on the fourth of July so I smashed the button and they sent the fire department and ambulance in no time. It was amazing.

5 years ago

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Verified Customer

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Mary

As soon as I push the button, they are there. It is immediate. It is so convenient and not hot heavy, you don't realize you have it on. I've tested it twice and everything was good. It's worth the money for the service they give.

5 years ago

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Verified Customer

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Jeanne

When I needed help a few weeks ago, it wasn't an emergency, transport came and took me to the emergency room. The only issue was they had trouble getting into the unit so I had to walk to the stretcher. They were there within five minutes of me calling. It's easy to access, I have it next to my bed so I can talk to it easily.

5 years ago

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Verified Customer

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Anonymous

Reliable, dependable, and on top of things. When my battery needed charging, I got an email and it was very appropriate. It is definitely high quality. I had another system and it has a manufacturing defect and that frightened me.

5 years ago

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Verified Customer

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Anonymous

My father is a new customer and there have been a couple of times where there have been false alarms and they have been very good at responding to him and being gracious. We appreciate that. The response was immediate. It gives us big peace of mind when traveling.

5 years ago

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Verified Customer

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Annette Remer Lake Worth, FL

I find the response is too slow 90% of the time. It goes on and on and on and on before someone comes on the phone. Yes, when customer service has tested it, it seems to be shorter. I have to come out of the shower and stand on the mat and be very cold before someone comes on that phone. I just don't like it, understand it can go off but almost every day in the shower. I have taken it off recently as my showers have become torture. In addition, if I go out and take the mobile unit with me or I'm not near the unit at home and must put it closer to me, I have had the battery run low the I can't take a shower without it going off even though I make sure spray is not hitting it.

5 years ago

Reply from MobileHelp

Annette, We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you. Best Regards, MobileHelp

May. 29th, 2019

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Verified Customer

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Annette

Within 2 weeks of the set up of our unit, help was on the way! My uncle had fallen, spraining his ankle. Everything happened that Mobile Help claimed would happen. Phone calls were made and received, and help was on the way in moments. Thank you Mobile Help!

5 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Verified Customer

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Cindy

Friendly service and good prices. We're new with this service and fortunately haven't had to use the alert but they were friendly and helpful in the phone. The pricing was better than the previous company and testing the equipment went well. It's very easy to set up and you don't have to have a land line.

5 years ago