Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gayle

Mobilehelp is better than the others. I spoke with each of the those companies for a long time and I like them best for my parents. They reach me and my siblings. I love that it has a lock for the door for emergency responders.

4 years ago

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Verified Customer

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Gladys

We’re still new to mobile hep but they were very nice when she leaned on the table and set it off. The representative got everything set up for us. They give you a lot of items and the price is fine. I would like an item for in the house or when you’re sleeping.

4 years ago

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Verified Customer

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Edna

The response is quick and efficient. My uncle fell and wasn’t able get up and he was home by himself. They were able to access people immediately and they were able to get him up and there was no injury. It’s easy to set up and access.

4 years ago

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Verified Customer

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Bonnie

Everything was fully explained and everybody’s been great. I feel confident if I should fall and hurt myself, I don’t have to worry. I always wear the one on my wrist just in case something happens. The one thing is the one put by the bed and I have to cover the switch or else I can’t sleep.

4 years ago

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Verified Customer

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Gabriela

They’re really good at customer service, very on top of everything. It is very easy to get through to someone and get taken care of. When there was a false alert, they were able to quickly communicate with my dad and make sure he was okay.

4 years ago

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Verified Customer

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Sandra Lehighton, PA

They listen and answer all my questions. I feel safer because I live alone and have a big yard and if I would fall in the backyard no one would see me so now I feel like I have protection. It’s a good unit and the speaker is very clear and understandable when I test it.

4 years ago

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Verified Customer

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Erin Pittstown, NJ

They are quicker in their response time when the button is pushed. I am called immediately when my grandmother falls and, since she lives with me, as soon as I see them calling me I can run and find her and help her within a minute or two of her falling.

4 years ago

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Verified Customer

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Norma White Monroeville, PA

I have touched the button by accident several times and they have contacted me immediately to see if I needed help. I am thankful that they are ready at all times. I hope that I don’t need them but if I do I know they will be there.

4 years ago

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Verified Customer

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Chris Lyons Tacoma, WA

Within the first 3 months of having this service my mother fell and was unable to get back up on her own. She pushed the button, all 3 of her kids started receiving calls and the fire department was dispached, they entered the house and were able to help my mother all within 10-15 minutes of pushing the button.

4 years ago

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Verified Customer

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Marsha Britton Mount Pleasant, SC

I haven't had to use them yet, but have not my button accidentally twice! The service team called right away and each were very polite and understanding. If I hadn't answered they would have sent help right away! Good price and very easy to set up!

4 years ago

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Verified Customer

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Debra petty Clearwater, FL

When iPad to use them they have been excellent people to talk to very understanding ask all the right questions the equipment is great. The staff including the sales people are great and I really do think that this is the best alert system out there. I have worked with others and have not been happy with them.

4 years ago

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Verified Customer

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R Manheim, PA

This is for my mother and the wrist is a little gaudy, it could be a little smaller, but it didn’t take her long to get used to is and she is 92. Everyone I’ve dealt with has been more than helpful with follow calls and they very professional and well versed. I’m very well pleased.

4 years ago

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Verified Customer

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Anonymous San Antonio, TX

It is a little expensive but I would still recommend it. The company is very nice. The people are nice and helped me without complications. It was there when I needed it. I tested it when I got it and everything went though fine.

4 years ago

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Verified Customer

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Anonymous Northglenn, CO

They’re very trustworthy. They give immediate responses. Everyone is very courteous and nice. It is nice that they’re not sending out everybody just because you hit the button and check with you first. He likes that he can wear it outside the house and go for a walk a couple of houses away and still be covered.

4 years ago

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Verified Customer

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Mary Bacliff, TX

I’ve been with a couple of other companies and I like mobile help the best. They are always there for me and even call to remind me when I don’t know what I am supposed to so. They’ve been excellent. I do wish it worked further from home but I think that is a plan.

4 years ago

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Verified Customer

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Debbie Wilmington, NC

I’ve had great service with them. I’ve had to use my mobile help device a couple of times and the customer service was very well all the way through. The device works very well and the gentleman I talked to was very courteous.

4 years ago

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Verified Customer

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Fannie Snow Hill, NC

If you live alone, it really gives you confidence and makes you feel secure with it. You get help. I have my GPS and I am not afraid. I’ve always been able to have the assist me in any way I need. They are always willing to help.

4 years ago

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Verified Customer

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William Waynoka, OK

The lady we dealt with was good and responded quickly so we are satisfied. The only thing I have a problem with it remembering the little mobile device but that is my fault. It makes us feel safe knowing somebody is the fingertips.

4 years ago

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Verified Customer

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Irene Millsboro, DE

I think older people should have it so they can depend ono it. I’ve had friends fall in the house and get on the phone and nobody was there to help them. I just feel safer when I am wearing it. I like the GPS in case I travel.

4 years ago

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Verified Customer

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Anonymous Assonet, MA

All my questions are answered very politely and thoroughly. Initially I had a little difficulty with the sensitivity of the monitor in the necklace but not they are okay with it. They wish there was a speaker on the necklace so they could talk to it if they are in the basement. They can’t hear at that distance.

4 years ago

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Verified Customer

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Christine Houston, TX

At first my pay was a bit too high, but I took my husband off because he did not want it so that lowered my payment. I really like if I fall I can press the button and service is immediate. They really contact you immediately if the button is pressed.

4 years ago

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Verified Customer

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Anonymous New Smyrna Beach, FL

It seems to be a good company. I like the fact that it is FDA approved. It seems to be working fine. I bought it for my mother and she likes the fact there is a watch type alert. They were very up front with what they could do and the pricing. It was easy to install so we are very happy with it.

4 years ago

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Verified Customer

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Muriel Hamburg, PA

If I fall, somebody would be able to come to help me so I feel secure in my home. I won’t feel so upset if I fall again. I like that I have a watch that I can wear on my wrist, I sometimes I put it on instead of the one that hangs around the neck so that it is not so much in my way.

4 years ago

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Verified Customer

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Anonymous Painted Post, NY

Worth every penny. I like the fact that if I were to fall while at home alone, I could get someone to come to me if I was hurt. They don’t have to break down the doors anymore because of the cheat entry. The people who’ve helped me were all very nice with wonderful manners.

4 years ago

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Verified Customer

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Panta Toledo, OH

Everything is good. Service is good and the equipment is good. I’ve had some false alarms and they were really good bout everything. They call me within thirty seconds to make sure everything is good. Working with the salesperson was good too.

4 years ago

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Verified Customer

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Freida Buchanan, GA

Very grateful to have them because it makes me feel secure knowing my ninety four year old dad has help at just the push of a button. He has accidentally push the button several times and they’re always calling me immediately to make sure I know what is going on so I’ve been very pleased with them and their efficiency.

4 years ago

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Verified Customer

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Anonymous Albany, OH

I’ve had good service with them. They check on the equipment and today I got a package with a new cradle and mobile thing because the old one wasn’t picking up signals right. When I set if off by error, they answered and called my home phone really quickly.

4 years ago

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Verified Customer

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Danny West Haverstraw, NY

The price is reasonable compared to other device and the service these guys provide is pretty good. Every time something happens, they are always there for her really fast. Always helpful and reliable. I have more peace of mind now and my mother feels more confident at home. I am very grateful.

4 years ago

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Verified Customer

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Stacey Scottsdale, AZ

My mother was a difficult state and I’ve been very happy with them. I think they are doing a great job with the alerts they send me. They are prompt with their responses and I like that it is reliable and it gives updates and feedback.

4 years ago

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Verified Customer

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Patricia Jasper, AL

I like that you can wear the watch or the necklace. The dog jumped on me and I pressed the button, I didn’t realize it, and the next thing I heard was siren and the fire truck came and in the meantime, they called my daughter. If I had fallen, it would have saved my life.

4 years ago

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Verified Customer

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James Solon, OH

So far I don’t have any doubt about the medical alert device. I test it every month and things are working great. I get a call back real quick. They have answered all my questions and set up was easy. Anything I needed, they were there to answer it for me.

4 years ago

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Verified Customer

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Anne Havre De Grace, MD

The lady was very helpful when I called customer support. She explained everything to me and what I was supposed to do and explained the monthly fee that I would pay every month. I was quite satisfied with her. I like everything about the device so far.

4 years ago

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Verified Customer

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Jeff Sherman, IL

We bought it for my mother and she has only had it for a short period of time but they have been very helpful getting it set up and we haven’t found anything we dislike about it. She set it off once, accidentally, and we got out text messages right away they talked to her and she told them it was an accident. Everything seems to work great.

4 years ago

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Verified Customer

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Bryan Moorpark, CA

They do good on follow up and respond to calls quickly. We like all the devices they have given us the option to use. It’s been tested several times and they have been quick to respond and notify other people on the lost quickly and efficiently. I just recommended it to a friend today.

4 years ago

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Verified Customer

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Dianne Albany, NY

I test it once a month and used it two or three weeks ago for an emergency when I had severe pain and they set up emergency dialysis for my kidney. It is really great. God sent it to me because I have had problems falling in the past and now I am more comfortable and secure living alone.

4 years ago

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Verified Customer

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Anonymous Reston, VA

The company is very cooperative. There are other companies that do the same thing for less money for a monthly fee and I paid for the whole year but mobile help is very good and helped me a couple of times. It is too sensitive. If I put it down a bit firmly, it activates and they call me to see if I am okay. everything else is fine.

4 years ago

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Verified Customer

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Duane Woodbridge, VA

Anybody that needs a similar device, I would recommend MobileHelp. Whenever I need it, they are there to help. I don’t have to worry about it. It simply works and is pretty high quality. Also they got the equipment to us super fast.

4 years ago

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Verified Customer

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Virginia Virginia Beach, VA

I think it is a great company. Everybody should get a medical alert button. They are so fast and they get in touch with me and make sure I am okay. I do dislike that it can go off for any reason like the window or belt or something. It has gone off a lot.

4 years ago

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Verified Customer

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Judy Trenton, GA

I live in a multistory house and the unit is on the main level and if I need to make my way up or down the stairs to the bedroom or the basement, it is convenient to have around my neck. They respond quickly even if I accidentally push the device, though I wish I could do it through my neck device.

4 years ago

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Verified Customer

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Lincoln Opa Locka, FL

There was one situation when the button was pushed inadvertently and I got a quick response but I have not had to use it for an emergency yet. I am currently using the watch because I am out on the streets from time to time and because of COVID-19 it is valuable.

4 years ago

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Verified Customer

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Barbara Sebring, FL

Representatives are very nice but I don’t like that I have to carry an extra piece with I leave the house, I would rather it be included in the device that you hang around your neck. The quality is fine as far as how well it is made and how sturdy it is but I have trouble understanding them when they ask what is wrong when I push the button. The voice is kind of garbled.

4 years ago

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Verified Customer

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Gary Fort Myers, FL

Overall is it really great as far as getting help when you need it as long as I remember to take it with me when I go somewhere. I definitely recommend them to other people because it is high quality and you don’t have to sit around waiting for people, all you have to do is hit a button and someone answers.

4 years ago

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Verified Customer

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David Saline, MI

It is almost $500 a year, so it is a bit expensive but it is probably average for the equipment. They are very thorough and quick to respond and very knowledgeable. I am a nurse and it is good quality and it is convenient. I am very impressed with them calling me until they get a hold of me when the device goes off.

4 years ago

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Verified Customer

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Anonymous Oak Park, IL

They do their job very well. I can’t think of anything I dislike, I think this is a good choice. I’ve tested it monthly and get excellent responses. I’ve actually recommended it to others, in fact I gave my friend a three month subscription because she needed something like it.

4 years ago

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Verified Customer

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Lois Garnett, KS

I like the white color. I am glad I did not get the black one. I’ve only pushed it once on accidnet and when I did that somebody talked to me afterward and said everything was okay. I would like there to be night light on it as I sometimes wake up in the middle of the night and can’t see anything but otherwise it works well.

4 years ago

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Verified Customer

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Jackie McKinney, TX

I am on social security disability and it is worth it to have mobile help because they are really quick to respond and they have GPS which is a miracle thing because there are a lot of places they offer emergency help. If somebody is needed, you know someone will check on you.

4 years ago

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Verified Customer

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William Eugene, OR

What little help I needed, they were right on it from the start. I knew what I was supposed to do and how to do it. The device is small and convenient but I dislike that it went off three or four tomes without any reason and if you don’t need it, it is expensive. They are ready to send someone to you when it does go off.

4 years ago

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Verified Customer

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Dawn Redmond, OR

Exactly what I needed. I was very careful and asked all the questions and I love it. I feel safe with it. It just makes me feel more comfortable and I am not afraid anymore. They are very polite when I call and when I needed it, they were right on top of it.

4 years ago

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Verified Customer

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Anonymous Tucson, AZ

I like that it's sensitive and waterproof. When I tested it, everyone was very attentive. It doesn't seem like 911, it's contacted right away. I'm worried about what might happen during an emergency a little bit. I've had a very positive experience with the customer service of MobileHelp.

4 years ago

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Verified Customer

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Julie Vista, CA

The pendant was a little long at first even though we adjusted it so we had to order a separate lanyard. When we first got it, it wasn't working and we had to send it back and they had to ship out new stuff. When we tested it they talked to us on the phone.

4 years ago