Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Reston, VA

The company is very cooperative. There are other companies that do the same thing for less money for a monthly fee and I paid for the whole year but mobile help is very good and helped me a couple of times. It is too sensitive. If I put it down a bit firmly, it activates and they call me to see if I am okay. everything else is fine.

5 years ago

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Verified Customer

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Duane Woodbridge, VA

Anybody that needs a similar device, I would recommend MobileHelp. Whenever I need it, they are there to help. I don’t have to worry about it. It simply works and is pretty high quality. Also they got the equipment to us super fast.

5 years ago

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Verified Customer

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Virginia Virginia Beach, VA

I think it is a great company. Everybody should get a medical alert button. They are so fast and they get in touch with me and make sure I am okay. I do dislike that it can go off for any reason like the window or belt or something. It has gone off a lot.

5 years ago

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Verified Customer

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Judy Trenton, GA

I live in a multistory house and the unit is on the main level and if I need to make my way up or down the stairs to the bedroom or the basement, it is convenient to have around my neck. They respond quickly even if I accidentally push the device, though I wish I could do it through my neck device.

5 years ago

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Verified Customer

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Lincoln Opa Locka, FL

There was one situation when the button was pushed inadvertently and I got a quick response but I have not had to use it for an emergency yet. I am currently using the watch because I am out on the streets from time to time and because of COVID-19 it is valuable.

5 years ago

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Verified Customer

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Barbara Sebring, FL

Representatives are very nice but I don’t like that I have to carry an extra piece with I leave the house, I would rather it be included in the device that you hang around your neck. The quality is fine as far as how well it is made and how sturdy it is but I have trouble understanding them when they ask what is wrong when I push the button. The voice is kind of garbled.

5 years ago

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Verified Customer

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Gary Fort Myers, FL

Overall is it really great as far as getting help when you need it as long as I remember to take it with me when I go somewhere. I definitely recommend them to other people because it is high quality and you don’t have to sit around waiting for people, all you have to do is hit a button and someone answers.

5 years ago

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Verified Customer

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David Saline, MI

It is almost $500 a year, so it is a bit expensive but it is probably average for the equipment. They are very thorough and quick to respond and very knowledgeable. I am a nurse and it is good quality and it is convenient. I am very impressed with them calling me until they get a hold of me when the device goes off.

5 years ago

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Verified Customer

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Anonymous Oak Park, IL

They do their job very well. I can’t think of anything I dislike, I think this is a good choice. I’ve tested it monthly and get excellent responses. I’ve actually recommended it to others, in fact I gave my friend a three month subscription because she needed something like it.

5 years ago

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Verified Customer

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Lois Garnett, KS

I like the white color. I am glad I did not get the black one. I’ve only pushed it once on accidnet and when I did that somebody talked to me afterward and said everything was okay. I would like there to be night light on it as I sometimes wake up in the middle of the night and can’t see anything but otherwise it works well.

5 years ago

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Verified Customer

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Jackie McKinney, TX

I am on social security disability and it is worth it to have mobile help because they are really quick to respond and they have GPS which is a miracle thing because there are a lot of places they offer emergency help. If somebody is needed, you know someone will check on you.

5 years ago

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Verified Customer

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William Eugene, OR

What little help I needed, they were right on it from the start. I knew what I was supposed to do and how to do it. The device is small and convenient but I dislike that it went off three or four tomes without any reason and if you don’t need it, it is expensive. They are ready to send someone to you when it does go off.

5 years ago

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Verified Customer

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Dawn Redmond, OR

Exactly what I needed. I was very careful and asked all the questions and I love it. I feel safe with it. It just makes me feel more comfortable and I am not afraid anymore. They are very polite when I call and when I needed it, they were right on top of it.

5 years ago

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Verified Customer

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Anonymous Tucson, AZ

I like that it's sensitive and waterproof. When I tested it, everyone was very attentive. It doesn't seem like 911, it's contacted right away. I'm worried about what might happen during an emergency a little bit. I've had a very positive experience with the customer service of MobileHelp.

5 years ago

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Verified Customer

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Julie Vista, CA

The pendant was a little long at first even though we adjusted it so we had to order a separate lanyard. When we first got it, it wasn't working and we had to send it back and they had to ship out new stuff. When we tested it they talked to us on the phone.

5 years ago

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Verified Customer

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Clarence Daytona Beach, FL

A couple of times we've had to use the service and they were very professional. My father in law just fell in the shower and he used it and you guys responded and sent the medical alert team and everything worked out perfect.

5 years ago

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Verified Customer

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Anonymous West Hartford, CT

I'm very happy with the services that you provide and the response time of the alert being activated. I like the ease of use. We test it weekly and the monitoring individual responds in a timely manner. We are happy that we found the best product for the best price.

5 years ago

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Verified Customer

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James Gasport, NY

I was driving early on when I first got it and I mistakenly hit it with my finger or something and it caem on immediately and asked if it was me and what happened. I told them that was a mistake and everything was okay. It works fine.

5 years ago

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Verified Customer

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Anonymous Sierra Vista, AZ

I like that I have it available to me to use. So far they've been very responsive every time I needed them or if I'd have a problem and didn't realize that I had pushed the button or something, they're very good about helping.

5 years ago

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Verified Customer

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Anonymous Fountain Valley, CA

They've been very helpful and always friendly and they always handle whenever I need them. I like the mobile mini because my mother-in-law can go anywhere with it and it gives her a sense of security knowing that if she needs help it's just a push of a button away.

5 years ago

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Verified Customer

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Carol Mentor, OH

It's technologically sound and just what we needed. The sales person I spoke with was very helpful and he answered questions. When we were setting up the until, the support we got from them was terrific. If an alarm would go off they would call and confirm it was just a test. It was fabulous.

5 years ago

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Verified Customer

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Kelly Bolivar, MO

They were very helpful and friendly and quick service. We got the unit within a few days and everything worked great. My dad fell on the floor and he couldn't get up. He had the wristband on and the ambulance arrived and we arrived within just a few minutes. So it works just as it should. I'm happy with the product and everything works great.

5 years ago

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Verified Customer

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Tisha Chanute, KS

they helped me with every issue of setting it up that I had. It's not so large and it's convenient. I haven't had to use it but we accidentally tested it and immediately. Everyone was courteous, respectful, and patient. I appreciate that.

5 years ago

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Verified Customer

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Betty Huntington Beach, CA

I've been very pleased with everything. Everything came right in the box and was very easy to put together. They called me right away to have a test on it and it was a very simple thing to do. Customer service is very responsive and respectful.

5 years ago

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Verified Customer

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Dee Nampa, ID

it works and it's reasonably priced. I like the ai can carry it around with me, but the automatic alert if I fall down with the necklace on, it'll alert when I don't fall down. They've been very courteous when I've talked to them on the phone or on the device.

5 years ago

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Verified Customer

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Joan Albuquerque, NM

I like the fact that it registers if you fall even if you can't talk. They listen to what my needs are. The directions are very simple on how to get it going and how to install it. I like the little lock box that goes on my front gate so that you have the key to my house instead of breaking down my door.

5 years ago

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Verified Customer

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Carol Miami, FL

The salesman explained everything in detail to me about the system. The fall alert t hat I wear around my neck is to quick to, if I bump it against something, it sends out an alert and I haven't fallen. This happened to me twice so I'm really very careful when I'm wearing it because I can't relax when I'm wearing it.

5 years ago

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Verified Customer

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Helen Mesa, AZ

I pushed the button by mistake so they called me immediately and I think they're very prompt. I don't like the fact that the lanyard hangs so low on me. I keep tightening it but it keeps stretching. Other than that, I feel more secure with everything on.

5 years ago

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Verified Customer

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Gerald

I've tested it a couple of times with postive results. Three times now I've just bumped it and it showed as a fall and they responded immediately. That was important because had it been a fall, at least you've got help right away. I like that it's sensitive and responsive.

5 years ago

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Verified Customer

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James Lebanon, OR

I had a couple of instances where I just got my machine and did a couple things wrong and I touched the button and they called right away so everything was great. So far it's been very nice and a comfort to have and everybody I've talked to so far is very professional.

5 years ago

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Verified Customer

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Sheri Owensboro, KY

Everyone that I worked with when I ordered it for my dad was very nice and we didn't have to run around to get the answers or anytying. Was very straightforward on the cost and easy to install. We do the weekly checks on it and it connects, sometimes it does take a little bit of a delay to connect, but I think it's just because it's a path.

5 years ago

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Verified Customer

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David Naples, FL

When I first got it, I tested it and it worked. The lady I talked to was very frendly and helpful. After I received the equipment and got it all hooked up, I lost the paperwork so I had to call back to get new paperwork and thepeople were friendly and accommodating,.

5 years ago

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Verified Customer

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Carolyn Crowley, LA

I accidentally pressed it one time but it was easy to cancel. I didn't have to wait for a a call and I could cancel pushing within fifteen seconds, so I like that.I wish I didn't have to carry the whole system. The fall detector is very light.

5 years ago

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Verified Customer

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Rose Hillsborough, NJ

When I tested it, the call went through very quickly and I was given good customer service by the representatives. I did have to call and ask a question about the fall detection and I was happy with the responses. It gives me comfort that my mother is safe when I'm not in the house.

5 years ago

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Verified Customer

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Ashlie Franklin, IL

I got a call back right away after I requested information and the gentleman I talked to was very helpful and kind. He was not pushy at all. He wasn't trying to talk me into anything, you just gave me all the information I needed and I appreciated that. It's for my grandfather and he said it's easy to use.

5 years ago

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Verified Customer

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Charles De Soto, MO

Luckly we haven't had to use it yet. We've tested it and it worked just like they said so we were pleased with the testing process. I like that I can go in on the computer and put the numbers that are the ones that need to be called first and we can change it if we need to at our own convenience. They've been very helpful.

5 years ago

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Verified Customer

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Kelly Supply, NC

They seem to be very nice and professional and respond quickly. I haven't found anything that we necessarily islike yet. It may be a little bit sensitive at times but I'd rather it be like that than the other way. The response is very quick.

5 years ago

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Verified Customer

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Rhonda Carter Lake, IA

They send everything out very quickly. They took care of all my questions, they help me get it set up. One time I stepped on the button and they were on the phone just like that to make sure that everything was okay. I like because it's small.

5 years ago

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Verified Customer

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Delores Salisbury, NC

It was very easy to set up. They talk to me the testing got teverything tested appropriately. Was easy, it works. Anytime I had to contact them or talk to anyone it has been very positive and helpful. It's for my fatherand he doesn't have a cell phone so I like the option it being the mobile device.

5 years ago

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Verified Customer

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edith thompson Bremen, AL

Service is excellent I have had to use my wrist bracelet on two occasions. Each time the ambulances at my house quickly and I received the care that was required. customer service was prompt and helped me with the set up of my system.

5 years ago

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Verified Customer

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Carolyn Howe

I've had the service about a month. I had a fall a few days ago and it was detected. The dispatch center quickly responded and summoned EMS for me. They notified my contacts quickly and I was being treated within minutes of the fall. Great response and makes me feel so much safer in my home.

5 years ago

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Verified Customer

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Nancy

my device go t bumped on a chair and a call to check on my condition was immediate. I was at the dentist at the time. employee was very impressed also and was wanting one for her mother. at the time.st at that time. higentist *

5 years ago

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Verified Customer

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Daughter, Sheryl Black

My Mother passed only after a week using MobileHelp but it provided insight for us on her last day through the gps pendant and that she passed quickly as she did not push the pendant for help. This provided some comfort to her family knowing this. Priceless information.

5 years ago

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Verified Customer

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Donna King

they have responded immediately; i guess this is the only place to make a comment - I feel as if i am unable to wear the pendant when showering (it is so very sensative) i tried shortening the necklace; but i still set off a false alarm; can you help with this dilema; please respond

5 years ago

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Verified Customer

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Chris Kos

Ferris, your representative that I spoke to to obtain information was patient, knowledgeable and caring. His professionalism was the reason I decided to go with MobileHelp , Thank you to Ferris and all the amazing people you have! I am very happy I did. ,

5 years ago

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Verified Customer

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Karen Canavan

Explanation of product clearly like the products that are included and delivery was next day. I feel safe inside and outside of my home. I like that you are all over USA and your price was great and after a certain amount of days you will send a check of 200.00 dollRs to my sister who referred you

5 years ago

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Verified Customer

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Mary Berman

It's really too soon to tell. I only got it on February 28th and thankfully have not had to use it. Every time I have called them with questions they have been clear and respectful. I feel much more secure and confident going out

5 years ago

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Verified Customer

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Dolores Weber

I like the fact no matter I am you are only a push of a button away. I feel safe when I'm in apartment or walking around the building. When my daughter picks me up a we shop, others the movies I feel MobileHelp has eyes on me at all times. I feel save.

5 years ago

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Verified Customer

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Sandra Buttler

For all that I received in the initial package and their willingness to work with me for what I needed. The price is very reasonable. And I have accidentally pushed my neck button and the response was instantly on their part plus the dispatcher was really Friendly and understanding with me.

5 years ago

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Verified Customer

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Larry Harlan

They have been extremely responsive to us as we are navigating the usage. A few "glitches" required us to call for support and it was always there with courteous and efficient handling of our issues. We cannot express the extreme satisfaction we have with your service other than to say "outstanding".

5 years ago