Name: MobileHelp
Rating: 4.6

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Verified Customer

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Camille Kumnick

The one time I pressed my button, the response was not as I had set it up. I live in an assisted living facility and I have Nrcolepsy. Your button is back up for the facility button (which does not indicate an emergency to staff). If I press your button, the facility is to be contacted first, calling 911 only if the facility does not respond. The facility responded but they called 911 anyway. Nobody was happy about this! When I called your dispatch to complain, I was told that was how it was entered. I certainly hope it got corrected because I really don't want the ambulance/fire/rescue showing up when the only people I need alerted are those here in the facility. I also had so much interference with the two recievers competing with each other that the dispatcher could not understand what I was saying. I kept telling her to call the facility and what she heard was that I was on the floor. Customer service did not seem to know how to rectify this problem.

5 years ago

Reply from MobileHelp

Hi Camille. We are sorry to hear about your experience, however, we do see that a Custom Call List was set up on your account. Going forward your facility would be contacted before dispatch. If you need any further assistance, please contact Customer Care at 877-827-6207.

Aug. 11th, 2020

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Verified Customer

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Elena Galbraith

Responsiveness, friendly, knowledgeable. I don't have anything else to say you're making me provide at least 40 characters of feedback and I'm done giving my quality feedback. I suggest you improve your online survey and remove the 40 character requirement.

5 years ago

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Verified Customer

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S. Charest

Their customer service is indeed excellent. I always ask if the person is patient, as that is very important to me. I'm glad I got the premium protection package. We needed some lanyards replaced. They arrived in two days at no extra cost to us. We are very pleased with Mobile Help.

5 years ago

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Helen

You know you are safe if something happens. It is worth paying anything to feel safe. All the people I have talked to have been nice. If the button goes off, someone comes immediately. I wear the necklace because it is hard to get comfortable with the bracelet because I have a small wrist, other than that it is fine and would work for most people.

5 years ago

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Sandra

They’ve done everything I have asked of them. When they accidentally sent me a necklace instead of a watch, they got a watch to me right away when I told them. I wish it was a little bit smaller but other than that it is okay. I’d always like it to be cheaper also.

5 years ago

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Gerry

I would say the device is trustworthy. It seems to work fine. They’ve always responded to us when we’ve signaled. It seems to be durable in everyday life, we haven’t put it through anything to measure it. I am happy with the service.

5 years ago

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Verified Customer

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Genetha

The ease of the bracelet and the necklace is something I am please with. The device is small and the two times we used it, they responded, though the first time they did not come on very quickly. The response was good and everything is fine.

5 years ago

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Roxie

It's a good value to have peace of mind for my father. Everybody was friendly, informative, and helpful. Once he fell backwards into his bathtub and was not able to get himself out. He pressed the button and helped arrived. The whole process functioned as we hoped it would.

5 years ago

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Mary

Great people, I dealt with another company and they were not. Everybody who has a metal roof has to be careful and talk to the right people. We have a metal roof and that was a problem but we got it all fixed and now everything is good.

5 years ago

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Lois

I feel very comfortable that they are going to be there for me when I call. They’ve been very helpful in every way when I have to call them. They seem to be very kind and caring. I prefer the bracelet. The only thing I don’t like is that it is bulky and I am so small.

5 years ago

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Gabriela

They’re really good at customer service, very on top of everything. It is very easy to get through to someone and get taken care of. When there was a false alert, they were able to quickly communicate with my dad and make sure he was okay.

5 years ago

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Bonnie

Everything was fully explained and everybody’s been great. I feel confident if I should fall and hurt myself, I don’t have to worry. I always wear the one on my wrist just in case something happens. The one thing is the one put by the bed and I have to cover the switch or else I can’t sleep.

5 years ago

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Edna

The response is quick and efficient. My uncle fell and wasn’t able get up and he was home by himself. They were able to access people immediately and they were able to get him up and there was no injury. It’s easy to set up and access.

5 years ago

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Verified Customer

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Daniello

Mobilehelp is excellent. I fell in the street and I pushed my mobile alert. It is very helpful for people like me doing dialysis and going to the hospital. It’s cheaper than other alerts, before I spent a hundred dollars a month, and it is very valuable.

5 years ago

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Evelyn

I have been talking to people and telling them about mobilehelp. I was very impressed with the salesman and with the service. they are very good. I have had several calls and they’ve been over fast and called me. There is nothing I dislike about it.

5 years ago

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Anonymous

They had EMP guys here really quick when I fell in the kitchen. They were here within 10 minutes and helped me get back to my walker. I very seldom rate a company high but they have helped me and it fits well around my neck, not too long or short.

5 years ago

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John

Not too long ago I was getting out of the shower in the morning and I heard the ambulance come down the road I live on and then the EMTs were knocking on my door. They said they were trying to contact me. I guess I bumped the little lanyard that goes around your neck. It works and they’re trustworthy.

5 years ago

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Denise

My friends have been asking what I am wearing and I recommend them Mobile Help. They like it. It’s always on time and if I make a mistake. I feel I have support all the time and I am alone so if something were to happen, I would be taken care of. I am happy I made the purchase. It is easy to use and they’re always nice and expeditious.

5 years ago

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Gladys

We’re still new to mobile hep but they were very nice when she leaned on the table and set it off. The representative got everything set up for us. They give you a lot of items and the price is fine. I would like an item for in the house or when you’re sleeping.

5 years ago

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Gayle

Mobilehelp is better than the others. I spoke with each of the those companies for a long time and I like them best for my parents. They reach me and my siblings. I love that it has a lock for the door for emergency responders.

5 years ago

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Sandra Lehighton, PA

They listen and answer all my questions. I feel safer because I live alone and have a big yard and if I would fall in the backyard no one would see me so now I feel like I have protection. It’s a good unit and the speaker is very clear and understandable when I test it.

5 years ago

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Norma White Monroeville, PA

I have touched the button by accident several times and they have contacted me immediately to see if I needed help. I am thankful that they are ready at all times. I hope that I don’t need them but if I do I know they will be there.

5 years ago

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Erin Pittstown, NJ

They are quicker in their response time when the button is pushed. I am called immediately when my grandmother falls and, since she lives with me, as soon as I see them calling me I can run and find her and help her within a minute or two of her falling.

5 years ago

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Verified Customer

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Chris Lyons Tacoma, WA

Within the first 3 months of having this service my mother fell and was unable to get back up on her own. She pushed the button, all 3 of her kids started receiving calls and the fire department was dispached, they entered the house and were able to help my mother all within 10-15 minutes of pushing the button.

5 years ago

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Verified Customer

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Marsha Britton Mount Pleasant, SC

I haven't had to use them yet, but have not my button accidentally twice! The service team called right away and each were very polite and understanding. If I hadn't answered they would have sent help right away! Good price and very easy to set up!

5 years ago

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Verified Customer

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Debra petty Clearwater, FL

When iPad to use them they have been excellent people to talk to very understanding ask all the right questions the equipment is great. The staff including the sales people are great and I really do think that this is the best alert system out there. I have worked with others and have not been happy with them.

5 years ago

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Verified Customer

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Christine Houston, TX

At first my pay was a bit too high, but I took my husband off because he did not want it so that lowered my payment. I really like if I fall I can press the button and service is immediate. They really contact you immediately if the button is pressed.

5 years ago

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Anonymous Assonet, MA

All my questions are answered very politely and thoroughly. Initially I had a little difficulty with the sensitivity of the monitor in the necklace but not they are okay with it. They wish there was a speaker on the necklace so they could talk to it if they are in the basement. They can’t hear at that distance.

5 years ago

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Irene Millsboro, DE

I think older people should have it so they can depend ono it. I’ve had friends fall in the house and get on the phone and nobody was there to help them. I just feel safer when I am wearing it. I like the GPS in case I travel.

5 years ago

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Mary Bacliff, TX

I’ve been with a couple of other companies and I like mobile help the best. They are always there for me and even call to remind me when I don’t know what I am supposed to so. They’ve been excellent. I do wish it worked further from home but I think that is a plan.

5 years ago

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Anonymous San Antonio, TX

It is a little expensive but I would still recommend it. The company is very nice. The people are nice and helped me without complications. It was there when I needed it. I tested it when I got it and everything went though fine.

5 years ago

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Fannie Snow Hill, NC

If you live alone, it really gives you confidence and makes you feel secure with it. You get help. I have my GPS and I am not afraid. I’ve always been able to have the assist me in any way I need. They are always willing to help.

5 years ago

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Verified Customer

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Debbie Wilmington, NC

I’ve had great service with them. I’ve had to use my mobile help device a couple of times and the customer service was very well all the way through. The device works very well and the gentleman I talked to was very courteous.

5 years ago

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Verified Customer

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R Manheim, PA

This is for my mother and the wrist is a little gaudy, it could be a little smaller, but it didn’t take her long to get used to is and she is 92. Everyone I’ve dealt with has been more than helpful with follow calls and they very professional and well versed. I’m very well pleased.

5 years ago

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William Waynoka, OK

The lady we dealt with was good and responded quickly so we are satisfied. The only thing I have a problem with it remembering the little mobile device but that is my fault. It makes us feel safe knowing somebody is the fingertips.

5 years ago

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Anonymous Northglenn, CO

They’re very trustworthy. They give immediate responses. Everyone is very courteous and nice. It is nice that they’re not sending out everybody just because you hit the button and check with you first. He likes that he can wear it outside the house and go for a walk a couple of houses away and still be covered.

5 years ago

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Muriel Hamburg, PA

If I fall, somebody would be able to come to help me so I feel secure in my home. I won’t feel so upset if I fall again. I like that I have a watch that I can wear on my wrist, I sometimes I put it on instead of the one that hangs around the neck so that it is not so much in my way.

5 years ago

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Anonymous Painted Post, NY

Worth every penny. I like the fact that if I were to fall while at home alone, I could get someone to come to me if I was hurt. They don’t have to break down the doors anymore because of the cheat entry. The people who’ve helped me were all very nice with wonderful manners.

5 years ago

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Anonymous New Smyrna Beach, FL

It seems to be a good company. I like the fact that it is FDA approved. It seems to be working fine. I bought it for my mother and she likes the fact there is a watch type alert. They were very up front with what they could do and the pricing. It was easy to install so we are very happy with it.

5 years ago

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Panta Toledo, OH

Everything is good. Service is good and the equipment is good. I’ve had some false alarms and they were really good bout everything. They call me within thirty seconds to make sure everything is good. Working with the salesperson was good too.

5 years ago

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Anonymous Albany, OH

I’ve had good service with them. They check on the equipment and today I got a package with a new cradle and mobile thing because the old one wasn’t picking up signals right. When I set if off by error, they answered and called my home phone really quickly.

5 years ago

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Verified Customer

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Freida Buchanan, GA

Very grateful to have them because it makes me feel secure knowing my ninety four year old dad has help at just the push of a button. He has accidentally push the button several times and they’re always calling me immediately to make sure I know what is going on so I’ve been very pleased with them and their efficiency.

5 years ago

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Stacey Scottsdale, AZ

My mother was a difficult state and I’ve been very happy with them. I think they are doing a great job with the alerts they send me. They are prompt with their responses and I like that it is reliable and it gives updates and feedback.

5 years ago

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Danny West Haverstraw, NY

The price is reasonable compared to other device and the service these guys provide is pretty good. Every time something happens, they are always there for her really fast. Always helpful and reliable. I have more peace of mind now and my mother feels more confident at home. I am very grateful.

5 years ago

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Anne Havre De Grace, MD

The lady was very helpful when I called customer support. She explained everything to me and what I was supposed to do and explained the monthly fee that I would pay every month. I was quite satisfied with her. I like everything about the device so far.

5 years ago

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Patricia Jasper, AL

I like that you can wear the watch or the necklace. The dog jumped on me and I pressed the button, I didn’t realize it, and the next thing I heard was siren and the fire truck came and in the meantime, they called my daughter. If I had fallen, it would have saved my life.

5 years ago

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Bryan Moorpark, CA

They do good on follow up and respond to calls quickly. We like all the devices they have given us the option to use. It’s been tested several times and they have been quick to respond and notify other people on the lost quickly and efficiently. I just recommended it to a friend today.

5 years ago

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James Solon, OH

So far I don’t have any doubt about the medical alert device. I test it every month and things are working great. I get a call back real quick. They have answered all my questions and set up was easy. Anything I needed, they were there to answer it for me.

5 years ago

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Dianne Albany, NY

I test it once a month and used it two or three weeks ago for an emergency when I had severe pain and they set up emergency dialysis for my kidney. It is really great. God sent it to me because I have had problems falling in the past and now I am more comfortable and secure living alone.

5 years ago

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Jeff Sherman, IL

We bought it for my mother and she has only had it for a short period of time but they have been very helpful getting it set up and we haven’t found anything we dislike about it. She set it off once, accidentally, and we got out text messages right away they talked to her and she told them it was an accident. Everything seems to work great.

5 years ago