Name: MobileHelp
Rating: 4.6

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Verified Customer

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Elvira Santa Fe, NM

From the beginning the experience has been excellent. Customer service told me everything at the beginning and it was all accurate. Setting it was efficient and quick. I like the dependability but there is always room for improvement.

4 years ago

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Verified Customer

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Diane Memphis, TN

Mobile Help always works perfectly, exactly like it is supposed to. I would absolutely recommend it to anyone who needed it. I like the options of having the wrist band or the necklace. Also having the one to carry along with me so I can be protected no matter where I am.

4 years ago

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Verified Customer

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Cynthia Toms River, NJ

Overall I am happy with the service. It was in the price range we could afford so we’re happy with that. It is a good value and everybody is helpful. Also it has GPS, which is good in case my wife needs to go somewhere or falls down in the backyard, she can speak to them.

4 years ago

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Verified Customer

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MaryAlice Behe Alexandria, VA

Mobile Help covers at home and on the road. A week after we installed it my mother-in-law fell and used it. They tried to contact her via the base station and phone. When she didn't respond they notified EMS and us. EMS responded within minutes and found her aware but unable to get up. It makes us feel better about her living alone.

4 years ago

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Verified Customer

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Clyde Clearwater, FL

It goes right through to someone who answers and talk to me. It is very quick and efficient. I like the compact and the way it connects to the center. The salesperson was really helpful and they always answer the phone and take care of what ever I need taken care of.

4 years ago

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Verified Customer

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Judi Manteca, CA

Don’t like the GPS, they need to come up with a better system. The main device is only good in the house and a couple of feet outside so you have to remember to take the GPS with you. Also it is too expensive. They do respond immediately when you bump it.

4 years ago

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Verified Customer

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Victor Mesa, AZ

Well, I am very happy that I am using the MobileHelp pendant while I am at home. But I am still avoiding using it while I am taking a shower because I don't want the stream of water to inadvertently cause an alert and not being able to cancel it on time before having Paramedics at my door. I would be too far from the "box" to hear that your reps are talking to me. This idea causes me stress. I cannot find the right way to fully take advantage of having the pendant while showering. I have been taking it off for that.

4 years ago

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Verified Customer

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Pat Ashford, AL

Price is reasonable. It is good equipment. The only problem I have is when I go through the testing process it goes to the operator but they are prompt and very helpful. I just hate to disturb them when it is not an emergency. I like that it doesn’t have a base unit, it is a portable unit.

4 years ago

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Verified Customer

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Mary Summerville, SC

My mom needed services and I like everything about mobile help. She had an emergency about two weeks ago and pushed the emergency button and emergency service got here within 10 minutes. It worked perfectly. They were a great help.

4 years ago

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Verified Customer

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Misty Griffin, GA

Up to this point I have had positive experiences with MobileHelp. They follow through. They are personable and empathetic. The system is simple and easy to use. I like that it doesn’t have a lot of attachments. I like the feature of being able to add multiple people to reach in case of an emergency.

4 years ago

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Verified Customer

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Nicki Sacramento, CA

Very satisfied with MobileHelp. They are very friendly. They take their time to answer all my questions thoroughly. It comes across very clear. It is easy to use and it is sturdy quality. I like everything about it. It gives me a sense of well-being knowing I am not alone during the day in case something happened.

4 years ago

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Verified Customer

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Ann Stieffel Bay Saint Louis, MS

I have not had any accidents and have not needed to "alert" MobileHelp but have accidentally "alerted" them more than once. The last time after they attempted to contact me personally, they contacted the names that I had given them, and three policemen arrived at my home to check on me in very short order.

4 years ago

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Verified Customer

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Susann Hayward, CA

The value is invaluable. I would recommend Mobile Help for the peace of mind of knowing your love when is covered when you are not there. Everything is convenient. It is easy and works well. You get help the instant something happens, you never have to wait more than a few moments. They are patient and ask kindly if we need anything.

4 years ago

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Verified Customer

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Sandra Largo, FL

Everybody I have spoken with at MobileHelp has been knowledgeable and given me the information that I needed. They are great and it works just fine. It could be less expensive but they are better help than some other companies.

4 years ago

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Verified Customer

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Margaret Corydon, IN

When I purchased the necklace for my mother, the customer service was great, they were compassionate and knowledgeable and professional. The fall button is really awesome and I like that I receive alerts if my mom falls. It’s an awesome company.

4 years ago

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Verified Customer

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Anonymous Lindale, TX

I like everything about it. It has been very good when I accidentally set off the alarm, they are there so it works fine. It is not an embarrassment to wear. My husband died a few days after we got it and I paid for a full year for two people so I am still waiting to be reimbursed for that but I trust them fully.

4 years ago

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Verified Customer

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Telicia Fountain, FL

I use the device every day. I wear it on my wrist 24/7. I never leave home without it. I wish I had known about this company years ago, it is absolutely wonderful. They are helpful and thoughtful. They are there for you like family.

4 years ago

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Verified Customer

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Thomas Trout, LA

We live in a rural community but any time it is pushed, it doesn’t take long for a response. There is nothing to dislike. It is very easy to use and to set up. The device is very sturdy. I have dropped it several times and it still works.

4 years ago

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Verified Customer

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Kathleen Tucson, AZ

Very happy! I think it’s a wonderful company. If we needed them again, I would certainly call. They are very courteous and knowledgeable and friendly and caring and personable. They know what they are doing and took care of me very well.

4 years ago

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Verified Customer

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Stephen Hope Valley, RI

I have one for the interior of the house but if I had to think about it again I would have of those things that could travel with me. It is nice and convenient. They were easy to deal with over the phone. The guy told us about the deals and the advantages of signing up for a full year, it’s an even bigger discount.

4 years ago

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Verified Customer

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Sharon Laurel, MS

We’ve had it for two months. The fall detection pendant works almost every time and the general system works fine. The emergency button for the bathroom is really helpful and the lock box is great. The speaker is loud so my parents can hear it fine. They are friendly and helpful.

4 years ago

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Verified Customer

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Sherry Lehighton, PA

Definitely a good company to deal with. They’ve been phenomenal. I like that it includes everything my mom needs, even GPS, though it took her a long time to remember to take it with her. The tests are flawless, she had done it 3 different times.

4 years ago

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Verified Customer

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Phoebea Temple Hills, MD

They responded when I needed them. I fell this past Monday and could not get up so the fire department had to come. I don’t like that it doesn’t make a noise to let you know if it is going off because sometimes I accidentally push it and don’t know.

4 years ago

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Verified Customer

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Keith Vancouver, WA

I’ve had better service with you guys than I did with other services. I got fast responses when I tested it. I like the fall detector but I can’t wear the watch because something about the plastic irritates my arm but they told me I could switch the band.

4 years ago

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Verified Customer

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James Marshall, MI

Everything has been great so far. It started great. The gentleman on the phone was very helpful. It seems to work great for my 83 year old aunt. She has dropped it twice and it has picked up. They let me and her granddaughter know she had fall. We really appreciate that they follow through.

4 years ago

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Verified Customer

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Eleanor Royse City, TX

Absolutely everything they said they were going to do, they do. They are prompt and we can understand them. I like that the device is easy to use. I had to use it once when I was getting out of bed and they came out which was very nice and comforting.

4 years ago

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Verified Customer

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Alida Lancaster, SC

My husband feels safe with it. We like that we can go anywhere we want and it keeps track of where he is in case something happens. We had a little problem in the beginning but they were right on the phone letting me know what happened.

4 years ago

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Verified Customer

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Ann Sun City, AZ

I am not sure it is good for dementia patients because they play with the buttons. One time my dad was playing with it and it went off and they called immediately and asked if her was okay. They always answer and are helpful.

4 years ago

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Verified Customer

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Anonymous New Cumberland, PA

I like that the device is relatively simple to use. It is good equipment that works. I fell about a week and half ago and the fall was detected and it worked well. The people you call, explain things well and are patient and preset information clearly.

4 years ago

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Verified Customer

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Ida Grand Blanc, MI

I certainly assume they are very trustworthy. I like it because it is comfortable to wear and it doesn’t get in your way. Sometimes it goes off without your knowledge but I am still getting acquainted with it. Other than it works fine. It is easy to test and it seems to be a good value for your money.

4 years ago

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Verified Customer

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Anonymous West Palm Beach, FL

Everybody has been friendly and helpful. I don’t like that the button goes off accidentally when I hit it on my high counters but I don’t want to wear it under my shirt because then it won’t go off. I like the watch so I am happy.

4 years ago

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Verified Customer

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Betty Rising Sun, MD

I trust MobileHelp completely. I feel much safer and secure in my home since my husband passed away since I have a passing out problem. It’s an absolutely fabulous piece of merchandise. They have been wonderful to me. I really appreciate the kindness.

4 years ago

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Verified Customer

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Doyle Crown Point, IN

What I dislike is that they have too many gadgets that you can wrap around your neck or wear on your wrist. They should only have one to do the while thing. Other than that it works perfectly when I use and when I call with a question, they answer it every time.

4 years ago

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Verified Customer

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Audrey Sussex, WI

When we signed up, it was very easy and straightforward. The person was not pushy. They were cooperative and answered questions and made the process easy for us. The unit is simple to se and easy to install. It seems to be good quality.

4 years ago

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Verified Customer

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David Panhandle, TX

Cheaper than the competition in the long run even after the promotion. So far it has worked great even in power outages. I am very pleased with cost and the service. Everyone I’ve talked to in the company has been very helpful. They answered all the questions and were very prompt.

4 years ago

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Verified Customer

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Jayne East Falmouth, MA

Aside from the large, they have small ones which I like. The one I had before didn’t have a small one so it was heavy so I am glad I made the change to Mobilehelp. It has been good to have. I can wear it in my pocket when I go out.

4 years ago

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Verified Customer

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Edward South Beloit, IL

I think the service is fine but there are other systems that are a bit cheaper but I am not sure fi they offer all the services that mobile help has. I test it once a week just to be sure and someone is on the other end to meet my basic needs. I am happy with everything.

4 years ago

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Verified Customer

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Anonymous Swansboro, NC

It's reasonably priced and I like that I can use it in my home and go out with it. I also like the door box with a key so if somebody should come, they don’t have to break down my door. Twice I have inadvertently dropped my button and I’ve been contacted immediately.

4 years ago

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Verified Customer

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Anita Festus, MO

Customer service and everybody has been very nice and informative. I feel my mother in law is very safe with them. It’s a really good investment. I like that it is there for her at all times when we’re not around. There is nothing I dislike about it.

4 years ago

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Verified Customer

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Camille Kumnick

The one time I pressed my button, the response was not as I had set it up. I live in an assisted living facility and I have Nrcolepsy. Your button is back up for the facility button (which does not indicate an emergency to staff). If I press your button, the facility is to be contacted first, calling 911 only if the facility does not respond. The facility responded but they called 911 anyway. Nobody was happy about this! When I called your dispatch to complain, I was told that was how it was entered. I certainly hope it got corrected because I really don't want the ambulance/fire/rescue showing up when the only people I need alerted are those here in the facility. I also had so much interference with the two recievers competing with each other that the dispatcher could not understand what I was saying. I kept telling her to call the facility and what she heard was that I was on the floor. Customer service did not seem to know how to rectify this problem.

4 years ago

Reply from MobileHelp

Hi Camille. We are sorry to hear about your experience, however, we do see that a Custom Call List was set up on your account. Going forward your facility would be contacted before dispatch. If you need any further assistance, please contact Customer Care at 877-827-6207.

Aug. 11th, 2020

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Verified Customer

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Elena Galbraith

Responsiveness, friendly, knowledgeable. I don't have anything else to say you're making me provide at least 40 characters of feedback and I'm done giving my quality feedback. I suggest you improve your online survey and remove the 40 character requirement.

4 years ago

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Verified Customer

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S. Charest

Their customer service is indeed excellent. I always ask if the person is patient, as that is very important to me. I'm glad I got the premium protection package. We needed some lanyards replaced. They arrived in two days at no extra cost to us. We are very pleased with Mobile Help.

4 years ago

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Verified Customer

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Helen

You know you are safe if something happens. It is worth paying anything to feel safe. All the people I have talked to have been nice. If the button goes off, someone comes immediately. I wear the necklace because it is hard to get comfortable with the bracelet because I have a small wrist, other than that it is fine and would work for most people.

4 years ago

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Sandra

They’ve done everything I have asked of them. When they accidentally sent me a necklace instead of a watch, they got a watch to me right away when I told them. I wish it was a little bit smaller but other than that it is okay. I’d always like it to be cheaper also.

4 years ago

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Verified Customer

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Gerry

I would say the device is trustworthy. It seems to work fine. They’ve always responded to us when we’ve signaled. It seems to be durable in everyday life, we haven’t put it through anything to measure it. I am happy with the service.

4 years ago

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Verified Customer

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Genetha

The ease of the bracelet and the necklace is something I am please with. The device is small and the two times we used it, they responded, though the first time they did not come on very quickly. The response was good and everything is fine.

4 years ago

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Verified Customer

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Roxie

It's a good value to have peace of mind for my father. Everybody was friendly, informative, and helpful. Once he fell backwards into his bathtub and was not able to get himself out. He pressed the button and helped arrived. The whole process functioned as we hoped it would.

4 years ago

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Verified Customer

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Mary

Great people, I dealt with another company and they were not. Everybody who has a metal roof has to be careful and talk to the right people. We have a metal roof and that was a problem but we got it all fixed and now everything is good.

4 years ago

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Verified Customer

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Lois

I feel very comfortable that they are going to be there for me when I call. They’ve been very helpful in every way when I have to call them. They seem to be very kind and caring. I prefer the bracelet. The only thing I don’t like is that it is bulky and I am so small.

4 years ago

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Anonymous

They had EMP guys here really quick when I fell in the kitchen. They were here within 10 minutes and helped me get back to my walker. I very seldom rate a company high but they have helped me and it fits well around my neck, not too long or short.

4 years ago