Name: MobileHelp
Rating: 4.6

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Verified Customer

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Judi Brenning Pickerington, OH

IT WORKS!! My husband set his pendant off accidentally and because his mobile unit holder was on his belt and he was in a noisy club, he didn't hear the call to respond. Next thing you know the emergency squad was there....loving that GPS feature.

3 years ago

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Verified Customer

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Myra Griffin Palatka, FL

we live in the woods and the reception is not always best here. The reception here for Mobile Help is great. This system also makes you feel safe. NOTE" I did refer someone to your company, which they also purchase the Mobile Help, but I did not receive the $200 for the referral, as I was told.

3 years ago

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Verified Customer

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Betty bynum Riverhead, NY

My mom accidentally push button unawear and didn't hear the operator asking was she alright. Myself and my other emergency contacts were alerted beside the police dept. My mom said she look and a lot ot people were at her house and she didn't know why until she was told that she must had hit the button by mistake. So we all know how the button works in a real emergency thank you medhelp

3 years ago

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Verified Customer

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Andrew Stevens Tacoma, WA

While learning and trying to figure out how mobile help worked I sent probably oh I don't know four alerts to mobile help and they were very understanding and helpful and explained the way that it works and I thought that was great I know they work and I'm happy with that

3 years ago

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Verified Customer

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Karen Los Angeles, CA

Representative were informative and was able to answer all my concerns and questions. The equipment came on time and I appreciated the tracking of the package. When I called customer service everyone I spoke to were so nice and helpful. They never made me feel that my questions were ridiculous or unimportant.

3 years ago

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Verified Customer

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Frances L.Trotter

the response time is excellent. weather the notification is false alarm. customer service representative answers in an expedient manner to the call. Quality of products are easy to wear. No buckles are clasps that maybe to hard to secure monitor.

3 years ago Edited January 10, 2024

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Verified Customer

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Andrea Hattler Bramson Bluffton, SC

It is a blessing and a curse. My husband with Parkinsons should wear it all the time, but often refuses which makes it a useless tool. The strength of the speaker at the base unit is not strong enough for him to hear on the other side of the house. So if he triggers the system he does not even know and could result in a false alarm. It has, by and large been handy and we appreciate the connectivity.

3 years ago

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Verified Customer

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Cheryl Belle Fourche, SD

The sales rep.was very helpful and informative.He waa not pushy at all and made sure all our questions were answered. With MobileHelp all areas are covered from falling, showering, and being in or away from home. Setting up the units and testing them came with good instructions.

3 years ago

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Verified Customer

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Vickie Ayers Chipley, FL

I had locked myself out of my house. My phone was inside so I had no way to call my daughter for help. So I had my wrist button on and pressed it. A neighbor came by and got my door opened. Then my daughter called and said your company dispatched help. TheEMS arrived. I am so thankful for the quick response. Many Thanks

3 years ago

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Verified Customer

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Judy Love Eagle, ID

The staff member I called when I was trying to set up the equipment was beyond patient. He stuck with me until I figured it out - it was my error in the easy process of setting it up, but finally I realized what I was doing wrong. I sooooooooooo appreciate his patience .

3 years ago

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Verified Customer

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Francine Roth Little Falls, NJ

I have accidentally set off my fall detection button and received a call very quickly to check on my well-being! Very efficient. Also, I called to have Mobile Help to ask me to help check my equipment and found the service very friendly,helpful and patient! Excellent service

3 years ago

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Verified Customer

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Joanne Sanford Jackson, WI

I have only been with MobileHelp a short time but I have had to call them for certain question s and each time has been an easy experience. It's like talking to someone you have known for a long time. The tech's are very helpful and wonderful to talk to. You always can get an answer quickly and easy.

3 years ago

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Verified Customer

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Keith St. Clair North Jackson, OH

The system is complicated for people in their 70's+ to fully understand. There are wrist bands, a fall pendant, a mobile device and a base unit. Only one actually tracks falls and if you're out of the house, you need the mobile unit. But the wrist bands don't track falls. Try explaining this to someone who doesn't know technology and is in their late 70's or older. Then expect them to remember it, even if they seem to get it after explaining it a few times. Not easy. Also, if there is a false alarm and someone reaches out over the base unit, if it's too far away they can't hear it or the base unit can't pick up their response. Small houses or apartments probably work better than a big house. A solution is needed for bigger houses because if you're not in the room with the base unit, there's no sense in even trying to respond.

3 years ago

Reply from MobileHelp

Hi Keith, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. If you have our automatic fall detection, there is a physical help button on this device, therefore the user would only need to wear one help button at a time. Our Technical Support team is always happy to help with any equipment assistance needed. What would be the best number for us to reach you on to further assist with your account? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Elissa Landi Wolcott, CT

I have had to call the monitoring center and the customer service center three times in the last month. Everyone was very patient with my questions and made sure everything we went over was understood and resolved. One operator was on the line with me for about 20 minutes resetting and updating my 98 yo grandfather's fall button and mobile unit.

3 years ago

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Verified Customer

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Eleanor Mazourek Port Saint Lucie, FL

I like the concept but have questions about how I am using it. Tried calling for further help but the person helping was trying to talk me into some promotion or something. I am afraid of setting it off, not sure of when to use which item & have not tested it to be sure it is working. Also not sure what phone # to call for help. Don't want to set off for an emergency.

3 years ago

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Verified Customer

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Carol Tomasch Catasauqua, PA

We've had several calls and a couple of false alarms in the first month or so and the response has been very good. We were slow in answering one time and we called off the emergency, but we did get a visit from a local police officer to check that everything was ok

3 years ago

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Verified Customer

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Suzanne Zerbe-Erickson Durango, CO

My concern it that if one is in another part of the house and the fall button accidentally receives what it thinks is a fall and it takes time to get to the monitor before EMT's are called. Don't know how you can get around this problem. The one time this happened to me you did call on the phone so all was well and I didn't fall. The good news is that you were quick to respond.

3 years ago

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Verified Customer

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Laurie Becker Cassville, WI

The service went down 2 nights ago just as I was getting ready for bed. I called customer care and I wasn't happy with the service I got. I had to unplug everything and the next morning, with customer care on the phone, it was just a matter of plugging everything back in. The chick the night before could have told me to do that and we wouldn't have been without service overnight.

3 years ago

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Verified Customer

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Iris Federal Way, WA

All my contacts have been so helpful in giving me all the information I needed to decide on getting this system. I did have a problem with the base unit battery not lasting as long as stated on the paperwork, but it was replaced immediately after I reported it and I received the replacement in a timely manner.

3 years ago

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Verified Customer

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Kathy Leonardtown, MD

The device works well. My Mom feels confident about being alone. We have checked the connection throughout the house and works wonderfully. My Mom who is very hard of hearing can hear the monitor in every room of her house.

3 years ago

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Verified Customer

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Pam L Sun City West, AZ

Excellent helping me to pick thecorrect system that would work the best for my Mom's needs. Fairly easy to set up. Not the best instruction manuals to refer to. Instructions not complete or easy for a senior to navigate. Fall necklace very sensitive (which is better than not being sensitive enough), and we had set off several false alarms (including when my uncle took the shower/bathroom press button alarm out of the box).

3 years ago

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Verified Customer

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Steve Street Vinita, OK

Not one problem with the company, world like it should. Prompt service friendly people. Excellent customer service. Equipment showed up on time and is easy to use. I would recommend this product to all I come in contact with who may be interested in a service such as this one.

3 years ago

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Verified Customer

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Irlopez San Antonio, TX

Since we got this service for my parents 5 months ago, they have used it twice. MobileHelp immediately contacted them, dispatched an ambulance, and called me to inform me of the situation. I am thankful my parents have MobileHelp.

3 years ago

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Verified Customer

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Thomas David Hale Troy, NY

just asking where where are you going what are you doing and call him back and just say we are they say yeah we got you and within a minute so it takes the worry out of getting someone there at 2 a.m. or slicing your leg off or anything like that it takes the worry out of it

3 years ago

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Verified Customer

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Donita Barnes New Castle, IN

Affordable, very helpful, great system. My questions are always answered quickly and completely, the two times my grandson accidentally activated the system the response time was immediate. If you have people over or if you just have a lovely day with your computer in your backpack

3 years ago

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Verified Customer

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Dana Porter Virginia Beach, VA

Customer service staff are efficient and polite. Emergency staff are always quick and thorough when needed, and patient with my Mom if she accidentally pushes the fall button. This is a great service and I highly recommend it.

3 years ago

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Verified Customer

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Maggie Oberhelman Laurel, NE

As much as I have worn it I haven't had any problem with it I usually wear the necklace is very comfortable I haven't wanted to watch yet the only thing I find me inconvenience with is where to put the monitor that I have to carry with me all the time but other than that I think this is a great service.

3 years ago

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Verified Customer

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Audni G Miller, PhD, LCSW San Antonio, TX

Fortunately, I have not needed the assistance medically and I just purchased MH. I did need assistance from Support staff to set it up and operate it. The customer service person patiently answered my questions and when I could not work the “on” button on the Solo unit he told me a lot of people doing that and to push button in with the point of a pen. I pushed hard with a pen and that worked. But it means I will always be sure to have a pen with the unit. And I am strong, not weak or frail! But the service from the representative was patient and courteous and thank goodness he told me how to turn it on!

3 years ago

Reply from MobileHelp

Hi Audni, We received your review and we apologize for any inconvenience you have experienced. We are glad to hear that you were able to speak with our Technical Support team about this, and please do not hesitate to give us a call back if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Verified Customer

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Keiko Isshiki Los Angeles, CA

One time, I accidentally dropped my fall button, and then, my mobile device was immediately activated with the Emergency Response Center. Even though it was a mistake on my part, I felt very relieved knowing that those devices were working as expected.

3 years ago

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Verified Customer

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Sharon Boehl Garland, TX

I really like my shower unit. I thought I was testing it. So I took it in my bathroom to check it out. I did nothing ( so I thought ) next thing I noticed a firetruck and the ambulance in front of my home. I had called for an ambulance with out knowing it. Nice to know they can respond that fast.

3 years ago

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Verified Customer

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Julie Alston Lake Charles, LA

I initially subscribed to the fall alert pendant. I found it to be too sensitive. I could not put it on without making it send an alert. I did not like wearing it around my neck. It was bothersome. I returned the fall pendant and am using the wrist band which I find more comfortable and easier to deal with. The service has been very good. However at my home the cell signal is only one to two bars on the base so sometimes it’s difficult to hear the emergency operator.

3 years ago

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Verified Customer

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Debra Stroupe Kittanning, PA

I had a lot of questions when I first called them. They were very personable and cared about my father’s needs and didn’t push their product on me. They explained everything and went over prices to see what worked best for our situation. I’m very happy with MobileHelp.

3 years ago

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Verified Customer

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Shelba Holmes Dawson, GA

I have not had the service very long but my experience so far is that the answer to all my questions and concerns have been met immediately by very courteous, helpful folks. This is very comforting to someone in my circumstances.

3 years ago

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Verified Customer

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Kimberly Simpson California, MD

Quick response when alert goes off . My mother wears the pendant and she plays with it which then sets it off we have had false alarms due to that and when I havent been able to get to the control to cancel they contact me by phone to alert me and are very courteous

3 years ago

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Verified Customer

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Kenneth Hinshaw Greenville, OH

I have never had to use it yet, Thankfully, but to know it's there is gives me a good peace of mind. Talking to the service personnel when I had a small problem at the beginning was reassuring that I had chose the right product. The person I spoke to in the service department was very knowledgeable & helpful. I'm very pleased with Mobile HELP!!!

3 years ago

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Verified Customer

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Andrea Barrett New York, NY

After spending a great deal time researching the combination of equipment I hoped for, MobileHelp was the only source that offered exactly what I wanted. Excellent user-friendly tech help. Very pleased with my decision to go with this company.

3 years ago

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Verified Customer

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Evelyn Irvine Keaau, HI

I feel more confident with Mobile Help. The alarm sounded off two different times when I jostled it too much while transferring to my wheelchair. I hadn't fallen. It notified me to hold the button down for 5 seconds if I was OK. Glad to know it's keeping an "eye" on me.

3 years ago

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Verified Customer

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Frank Palermo Naples, FL

Everything about the company is great. They made it very easy to understand the entire process. The equipment came two days later. The instructions were simple and the testing was easy. And no contract!!!! I'm 80 and my wife was away for three weeks. The peace of mind she had was worth every penny!!!!!

3 years ago Edited January 10, 2024

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Verified Customer

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Mike Hofer Fairport, NY

Customer service was fantastic. They walked us through what would best serve my mother and our needs and explained everything to her in a way she could understand. Mobile connect is also a service I appreciate because it helps me monitor my mothers equipment. I would definitely recommend

3 years ago

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Verified Customer

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Carol El Dorado Hills, CA

I was impressed with how fast the operator responded when I had a false alarm. Easy to use.

3 years ago

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Verified Customer

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Deanne Boeshans Wilsonville, OR

She had a fall 2 days after she got the device, they called her right away and stayed on the line with her until she was able to get to her couch. They are very quick to respond which makes us feel safe with her wearing the device.

3 years ago

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Verified Customer

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Linda N. San Antonio, TX

I took a severe fall about a month ago. While I was in the hospital, my husband researched emergency call devices. We purchased MobileHelp based on Internet reviews (5 star). The setup has been very easy, and the tech support has been outstanding. We had one false alarm. That was a good test of the system, and the company response was great.

3 years ago

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Verified Customer

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Deborah Dyke Vicksburg, MI

The salesman was helpful to explain everything and then their customer service reps were pleasant, knowledgable and make you feel like we made a good decision to get started for a elderly dear friend who is a widower and no kids or relatives to help. Plus since we are paying for the service, they are very reasonable in price! no pne

3 years ago

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Verified Customer

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Lynne M. Chouiniere Lakewood, NJ

Product is well made,is sensitive enough to pick up even hard sit down on a toilet seat,great customer service.ive had the occasion when my alarm was triggered and I can say the response was very timely and the customer service person on the other end seemed truly happy that I was alight

3 years ago

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Verified Customer

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Elizabeth Kibler Arlington Heights, IL

Immediate response when called. However, I do have one complaint: They charge for their service when device is shipped, not when service is activated. I think this is not right. Service begins and should be charged when service is activated, not before.

3 years ago

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Verified Customer

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Cheryl Reno, NV

I have not had an emergency yet, but of course have accidentally set it off while getting to know the system. Each time, I have had a really quick response, and the agents are very kind. I feel much safer and sleep better at night, knowing help is just the push of a button away.

3 years ago

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Verified Customer

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Anonymous Wylie, TX

Customer support was very courteous, helpful and knowledgeable. They put us at ease. I feel my mother will have help if she needs when I am not at home. They responded immediately. We appreciate that it was a short period of time.

3 years ago

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Verified Customer

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Steve East Hanover, NJ

The one thing that had me worried was the signal strength seems to be losing connection. We have had good interactions with them. They’ve given us useful information. I like that the package include multiple buttons. It’s a neat idea being able to put them different places. I also like the lock box.

3 years ago

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Verified Customer

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Alice Roach, MO

It was a little more expensive for everything than I anticipated but they are very good at explaining everything and I like that it is light weight, you hardly know it is there, it is working properly, when the power goes out, it still gets a signal.

3 years ago

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Verified Customer

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Anonymous Northport, NY

The lock box is an excellent idea. It is very helpful. I wish the button was waterproof for the shower that would be helpful in the future. It is a little confusing initially what the different buttons are for but they are very helpful and knowledgeable.

3 years ago