Name: MobileHelp
Rating: 4.6

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Verified Customer

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Andrea Barrett New York, NY

After spending a great deal time researching the combination of equipment I hoped for, MobileHelp was the only source that offered exactly what I wanted. Excellent user-friendly tech help. Very pleased with my decision to go with this company.

4 years ago

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Verified Customer

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Evelyn Irvine Keaau, HI

I feel more confident with Mobile Help. The alarm sounded off two different times when I jostled it too much while transferring to my wheelchair. I hadn't fallen. It notified me to hold the button down for 5 seconds if I was OK. Glad to know it's keeping an "eye" on me.

4 years ago

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Verified Customer

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Frank Palermo Naples, FL

Everything about the company is great. They made it very easy to understand the entire process. The equipment came two days later. The instructions were simple and the testing was easy. And no contract!!!! I'm 80 and my wife was away for three weeks. The peace of mind she had was worth every penny!!!!!

4 years ago Edited January 10, 2024

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Verified Customer

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Mike Hofer Fairport, NY

Customer service was fantastic. They walked us through what would best serve my mother and our needs and explained everything to her in a way she could understand. Mobile connect is also a service I appreciate because it helps me monitor my mothers equipment. I would definitely recommend

4 years ago

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Verified Customer

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Carol El Dorado Hills, CA

I was impressed with how fast the operator responded when I had a false alarm. Easy to use.

4 years ago

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Verified Customer

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Deanne Boeshans Wilsonville, OR

She had a fall 2 days after she got the device, they called her right away and stayed on the line with her until she was able to get to her couch. They are very quick to respond which makes us feel safe with her wearing the device.

4 years ago

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Verified Customer

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Linda N. San Antonio, TX

I took a severe fall about a month ago. While I was in the hospital, my husband researched emergency call devices. We purchased MobileHelp based on Internet reviews (5 star). The setup has been very easy, and the tech support has been outstanding. We had one false alarm. That was a good test of the system, and the company response was great.

4 years ago

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Verified Customer

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Deborah Dyke Vicksburg, MI

The salesman was helpful to explain everything and then their customer service reps were pleasant, knowledgable and make you feel like we made a good decision to get started for a elderly dear friend who is a widower and no kids or relatives to help. Plus since we are paying for the service, they are very reasonable in price! no pne

4 years ago

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Verified Customer

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Lynne M. Chouiniere Lakewood, NJ

Product is well made,is sensitive enough to pick up even hard sit down on a toilet seat,great customer service.ive had the occasion when my alarm was triggered and I can say the response was very timely and the customer service person on the other end seemed truly happy that I was alight

4 years ago

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Verified Customer

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Elizabeth Kibler Arlington Heights, IL

Immediate response when called. However, I do have one complaint: They charge for their service when device is shipped, not when service is activated. I think this is not right. Service begins and should be charged when service is activated, not before.

4 years ago

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Verified Customer

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Cheryl Reno, NV

I have not had an emergency yet, but of course have accidentally set it off while getting to know the system. Each time, I have had a really quick response, and the agents are very kind. I feel much safer and sleep better at night, knowing help is just the push of a button away.

4 years ago

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Verified Customer

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Anonymous Wylie, TX

Customer support was very courteous, helpful and knowledgeable. They put us at ease. I feel my mother will have help if she needs when I am not at home. They responded immediately. We appreciate that it was a short period of time.

4 years ago

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Verified Customer

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Steve East Hanover, NJ

The one thing that had me worried was the signal strength seems to be losing connection. We have had good interactions with them. They’ve given us useful information. I like that the package include multiple buttons. It’s a neat idea being able to put them different places. I also like the lock box.

4 years ago

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Verified Customer

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Alice Roach, MO

It was a little more expensive for everything than I anticipated but they are very good at explaining everything and I like that it is light weight, you hardly know it is there, it is working properly, when the power goes out, it still gets a signal.

4 years ago

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Verified Customer

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Anonymous Northport, NY

The lock box is an excellent idea. It is very helpful. I wish the button was waterproof for the shower that would be helpful in the future. It is a little confusing initially what the different buttons are for but they are very helpful and knowledgeable.

4 years ago

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Verified Customer

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Rosemary Tallahassee, FL

Mobile Help is much better than the other compared to other company I was using. It is half the cost and they are always helpful. The only thing I dislike is that it goes off at the slightest movement. They call and are very nice and you tell them it is a mistake. It has happened two or three times.

4 years ago

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Verified Customer

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Bilal Granby, MA

Love it. Everybody should get it if they are old or disable. I wish they could experience what I am experiencing. Their customer service is straightforward. They are knowledgeable about the product. The product works perfectly. They call within thirty seconds when it is activated.

4 years ago

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Verified Customer

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Lisa Spokane, WA

Just the other day my mother in law, who we purchased it for, fell and pushed it and they responded. It is very light and I like that there are multiple ways to use it. It’s really good though there is always room for improvement.

4 years ago

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Verified Customer

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Michael Centreville, VA

Mobile Help is very good. They are very responsive. My mom has made a couple of accidentally and they get back to het immediately. The wrist band is able to detect if she falls. I would be preferable if she only had to wear one device but other than everything else is fine.

4 years ago

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Verified Customer

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Jerry Newport, VT

We haven't had our device very long, but everything seems to work fine with it. They're really good at following up and we're grateful to have it around for safety reasons. One problem we have is that the wall mount you're supposed to have isn't working.

4 years ago

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Verified Customer

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Nancy Latrobe, PA

I haven't had any problems since getting their medical alert device. I like that I can receive help at the push of a button. I tested it and everything went well. I'm also very satisfied with the price because it doesn't cost as much as other companies.

4 years ago

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Verified Customer

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Anonymous Vancouver, WA

They are immediately responsive and very pleasant to deal with. I don't like having to carry the second piece to the device when I go outside. I used it accidentally and they answered very quickly. The base unit battery doesn't last very long and you have to charge it every night.

4 years ago

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Verified Customer

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Andrea Elmira, NY

I like the sense of security their device provides. It is very versatile, and I can wear it either on my wrist or around my neck. I don't have to take it off in the shower or in the bathtub. I've tested it on a couple of occasions and it's very simple and successful.

4 years ago

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Verified Customer

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Rhoda Commack, NY

The customer service rep I talked to was very helpful and pleasant. I like everything about the device. I tested it this month and everything worked fine. I recommend MobileHelp to anybody that's looking for a device. The people who work there are lovely and the device works great.

4 years ago

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Verified Customer

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Donna Dover Plains, NY

Customer service was very courteous and helpful when I got my device. Everything was very smooth during the process and the medical alert device functions the way I need it to. Whenever I test it I get an immediate response and they're very helpful and everything worked out fine.

4 years ago

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Verified Customer

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Daniel Poplarville, MS

I like that you don't have to buy the equipment. All you do is pay the monthly fee and it covers the service. The device gives you a piece of mind for your loved ones if something happens to you. Every time I test it they answer me.

4 years ago

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Verified Customer

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Wilson San Bernardino, CA

I really like the wristband device they offer rather than wearing it around my neck as a necklace. The only time I've activated the device is when I tested it. It took me a while to figure it out, but everything worked out great and they called me right away.

4 years ago

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Verified Customer

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M Buffalo, NY

They were very responsive getting back to me and I've had a great experience with them so far. I'm really happy with the features of the device. I was given a package deal with a bunch of devices, which I'm really happy with.

4 years ago

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Verified Customer

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Brian Mohawk, MI

Customer support was very easy to work with and they explained all the options they had without being pushy. I like everything about their device. It's easy to use, easy to cancel if you make a mistake by pressing the button accidentally, and it works perfectly.

4 years ago

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Verified Customer

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Clifton Fayetteville, PA

They were very good at explaining how everything worked when I was calling to become a new customer. I like the peace of mind that comes with knowing help is right around the corner if I need it. Their customer service is incredible.

4 years ago

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Verified Customer

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Brenda Lincoln, MI

Any concerns I've had throughout the process have been answered promptly. They are very helpful and I like everything about them. I tested the device and it worked after I pressed the button. It's well worth it having the security that I can get help at any time.

4 years ago

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Verified Customer

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Annie New Haven, CT

Whenever you need MobileHelp they are there for you. There is nothing I dislike about their device because it's very helpful and useful. When I tested my device, they were very prompt and accurate not making me wait too long for an answer. I hope more people use this!

4 years ago

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Verified Customer

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Paula Smyrna, GA

MobileHelp is pretty good about responding quickly. The necklace is too sensitive - one time I accidentally set off the alarm and within minutes they had the fire department there to help me. Unfortunately, it was a false alarm but it was good to know that if I had a problem it wouldn't be long before I'd have help.

4 years ago

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Verified Customer

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Dave Winchester, KY

My rep was excellent in answering my questions and concerns. Product shipping was as promised. Mom has accidentally dropped the pendant a couple of times and they responded very quick and very kind. Setup was very easy also. Thank you.

4 years ago

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Verified Customer

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Myrtle Coleman Gary, IN

I am free to move about doing my chores up and down stairs and taking the garbage and recycling outdoors we do have some snow and ice outside but I feel comfortable in that I can take my time and if I need help I have my wrist

4 years ago

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Verified Customer

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Laura Smith Atlanta, GA

Immediate response through loud announcement 3:30 am when husband accidentally pushed help button he was wearing. Our security called to see if we needed help and I could tell them it was a "false alarm" accidentally set off.

4 years ago

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Verified Customer

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Karen Carter (purchased for my Father) Allison Park, PA

Great customer service from the start. I was able to get it all set up for my elderly father and then he was able to get the system working quickly and easily. The notifications and ability to add several people to ensure we're aware of an emergency was very handy.

4 years ago

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Verified Customer

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Marjorie Lazzara

A wonderful service with immediate response times that cover all bases from, complete knowledge of your loved one to, having a feeling of security knowing your loved one has guaranteed emergency assistance at the push of a button...

4 years ago

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Verified Customer

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Sharon Gamet

The price is very reasonable I like that I can cancel an accidental call. On the ccouple of times The calls have gone through It seemed to take a rather long time for the center to answer. I seldom use the wrist band, it is bulky and just plain ugly. The fall detector has caught 2 of 4 falls I have had. One trick I have learned is to wear the necklace backwatds so it isn't pressed when my puppy happens to put his paw on it.

4 years ago

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Verified Customer

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Lorna schmidt

There always available.extreamly dependable and the people who answers the call and even customer service are very nice and remain calm through our the call the EMS r very calm and work hard to examine you throughly.so yes I would recommand mobile help to everyone who could benefit by using them.

4 years ago

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Verified Customer

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Leanne Evans

They were punctual and I am happy that they are friendly for me, as a completely blind person. I know my grandmother will be alright; even when a mishap occurs with the equipment; as with her personal care attendant cleaning it.

4 years ago

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Verified Customer

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June Shaw

I have been a subscriber to MobileHelp for less than two months, and gratefully have had no emergencies. Experience with tech support and customer service have been excellent; however, this is the second report I have submitted and would appreciate no further requests. Thank you.

4 years ago

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Verified Customer

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Marcia

My mother in law has accidentally hit the button a few times and they have always responded very quickly and have been extremely caring and understanding when she tells them it was accidental. But it certainly has shown her how quickly the response is if she needs them

4 years ago

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Verified Customer

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Michele Becker daughter of Barbara Becker

Mom has had the service for a couple of months and in that time has had few false alarms with pushing her button and you've contacted her immediately and verified she is ok. Thanks so much for giving me peace of mind even though they've been accidental issues.

4 years ago

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Verified Customer

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Tamara Johnson

My mom recently fell and broke her hip, the response from mobile help was immediate: the front desk of her retirement community was contacted, after finding her they had mobile alert contact EMTs, and then mobile alert contacted me. Because of the system my mom received quick and necessary help.

5 years ago

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Verified Customer

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Patty Triplett

Because I love the fall detector, it has been on the job 24 / 7. And the set up a child could do, just put your buttons where you want them and push the buttons to activate. Now I have God on one side and mobile help on the other, the people are very courteous to your feelings. Thank you mobile help...

5 years ago

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Linda

If they would make it smaller or in women’s sizes I would be happier since it is big for a small person but everything else seem to be good and I am happy with it. I got the package promptly and it was easy to set up. It is nice that they text people if there is a false alarm.

5 years ago

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Anonymous

When I accidentally set off my alarm they were quickly on it. When I told them all was fine they turned it off rapidly. I like that it gives my family peace of mind. I know I could have gotten a unit that costed less but I am happy with what I have.

5 years ago

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Anonymous

I trust the company. I am hoping when an emergency comes, it won’t be a problem. I purchased it for my parents and grandparents and they’ve been testing it and it will call. It is a very good device. I feel confident it will work in an emergency.

5 years ago

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Marilyn

The device is relatively easy to understand and use. I dislike having to remember to take it with me if I leave the house. When I use customer service, it is a satisfactory experience. I was lost once and I pushed the button and they were very helpful.

5 years ago