Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Scarola Beacon, NY

I drive alone a lot, so I purchased the MobileHelp device that offers a GPS service. It's not a problem, because I can wear the piece in the shower. The Senior House I live in has an alarm system in each room, however, this is much better because I can push the button and get help right away. I was very happy with the people I spoke with, so that was good thing. I only wish the service was cheaper.

7 years ago

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Verified Customer

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Margaret Dean Goshen, OH

My father lives alone so we thought it would be a good thing for him. I'm very satisfied with them because they explained everything to me over the phone. He seems to like it pretty much. It doesn't get on his way or cause any issues. Besides, it's pretty easy to set up and understand. I personally like it because it's waterproof and because there's always gonna be somebody there for you, in case something happens.

7 years ago

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Verified Customer

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Virginia Harris Livingston, TN

We purchased the fall detect button for my mother because she's alone most of the time. It was very easy to set up the system. I spoke with Chris in the beginning, and he was more helpful than anyone that I had talked to at any of other companies. After multiple false alarms, I called and asked if we were doing something wrong or if it was a defective button. I couldn't ask for anybody to be any more helpful, and I got my new button today.

7 years ago

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Verified Customer

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Kristy Harren Kimball, MN

My mother-in-law has stage 4 pancreatic cancer, and it's getting close for her husband to work outside, so she wanted to feel safer in the house. Setting up the system was easy. Everything was packed in there; it was pretty simple. She hasn't had it that long, but the initial testing of the system was amazing. They were on the speaker with her right away and proceeded to check all the units. She's even able to go out without a problem.

7 years ago

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Verified Customer

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Maureen Campbell, CA

After I had a heart operation my daughter wouldn't let me go home without something like Mobile Help, considering I live alone as well. The people that I called to order were very nice and professional. I accidentally pressed the button when I was out the other day and they immediately called and asked if I was okay. I am very pleased with the service.

7 years ago

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Verified Customer

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Margret Sargent Flagler Beach, FL

My mother is 92 years old, so I purchased the service for her. I got it so she could get help even if I'm in the house and cannot hear her. We haven't had to use it yet but I'm so happy that I'm able to go out in public without a problem. The Sales Team was very good explaining everything. I can say I've had a very positive experience with Mobile Help because of the way it was presented to me on the phone and the simplicity of opening and setting it up in the house.

7 years ago

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Verified Customer

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Katherine Smith Berrien Springs, MI

My kids were concerned that I would fall and would not be able to get up, considering I'm 87 years old, so they decided Mobile Help was a good option for me. Everything has gone along well. When part of the system was not working properly, I gave them a call and they instructed me what to do. They've always been very courteous and kind. The overall experience using their service has been very satisfactory.

7 years ago

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Verified Customer

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Anonymous Fresh Meadows, NY

After comparing different types of services I figured Mobile Help was the best option. I'm an active person and I like to be outside, so I thought I could use it. Their service is great because I know that if I should have an emergency, they would respond and come over quickly. The sales team was very good as well; they weren't pushy and just explained everything. I'm very satisfied with them.

7 years ago

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Verified Customer

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Anna Griffin Dallas, TX

I purchased Mobile Help because I'm getting older and I was afraid of falling without being able to get up. They have always been very helpful, I have absolutely no complaints, except for the fact that the button is too sensitive. Other than that, it gives me a real feeling of confidence and protection, knowing that I have help anywhere and anytime I need it.

7 years ago

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Verified Customer

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Gloria Croft Cohutta, GA

There are no neighbors around and I live alone, so I figured this service would be a great help in case I fell and nobody was around. They answered my questions when I called, nobody really tried to sell it to me. It's easy to use and I like it because it's just me and my dog, it makes me feel safer. They're very nice, even when I accidentally hit the button. It's a great service.

7 years ago

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Verified Customer

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Theodora Danforth Bethel, VT

I was worried about getting hurt at my age, without any help around, so I purchased Mobile Help. I loved it, so I let my best friend know about this and he bought the whole set. I'm glad he had it because he used it often, however he unfortunately died after 10 months. After falling one morning and pushing the button, I found out that they are very organized and send help very quick. Everything was taken care of within minutes.

7 years ago

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Verified Customer

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BF Wallingford, CT

My mother got very sick about a year ago while she was alone, so we decided to purchase Mobile Help so she could receive the help when nobody was around. Regarding their service, I can only say that they're wonderful, even if she hits the button by accident. Their sales team is excellent and don't drive you crazy, plus the devices were very easy to set up.

7 years ago

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Verified Customer

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Alton Crawley Powell, TN

I had a stroke back in 2006 and I haven't been stable since, so I purchased Mobile Help to take it with me where ever I go. I've only had it about 6 months now and, although I haven't used it, it's always online ready for me to use. You have to call them once a month to make sure the devices are working well and they're always helpful. Everything is simple to use and set up.

7 years ago

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Verified Customer

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Clare Moore Clackamas, OR

I purchased Mobile Help several years ago and since I love to travel a lot, it really has helped me. My family does not live nearby and I'm by myself so it is a good option for me, although I think it's a little expensive. The only thing I would suggest is to let your loved ones know where you are calling from, because I had to be rushed to the hospital once and they did not answer because it was midnight and they were receiving a call from Florida, while they live in another state. Other than that, I give them a 10 out of 10 stars.

7 years ago

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Verified Customer

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Joyce Kamrath Madison, WI

A neighbor called 911 after I had an accident, but I was thinking 'if he had not been there, I don't know what would have happened', so I decided I should have Mobile Help. I'm satisfied with their service because their sales team was good and I had no problem setting it up. I'm lucky I haven't had to use it yet, so as far as I know, there's nothing to be dissatisfied with at all.

7 years ago

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Verified Customer

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Evelene Crawford Fairfield, CA

We got the In And Away from home service because I am a 77 year old person and my family kept telling me I needed something. I'm satisfied with the service because it works great. The only inconvenience I have is that I'm allergic to everything, including plastic, and that seems to be involved around the necklace. Other than that, I'm completely satisfied with Mobile Help.

7 years ago

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Verified Customer

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Eva Pusley Temple, TX

My son is at work most of the time, so I decided Mobile Help would be the best option because I was afraid of falling and not having somebody nearby to help me. I already had to use it a few times and they got help really quick, even when my son couldn't pick me up on his own, they helped me get up without hurting me. I am very satisfied with their service!

7 years ago

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Verified Customer

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Gary Springfield, MO

We carry around the necklaces and fortunately, we haven't had to use them but I have set it off accidentally before and they responded very quickly; that keeps me satisfied. Their sales team always responded very well and answered any question that I asked, plus, setting it up the devices was very easy. I'm extremely pleased with the responses and how the equipment works. All my experiences with Mobile Help have been very positive.

7 years ago

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Verified Customer

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William Moses Weaverville, NC

Nobody is here to take care of me so I needed some kind of alert to have someone check on me because I tend to fall a lot. Their help lines have been very informative and willing to take a lot of time to settle any issues that I may have. The only problem I had was the connectivity, since I live away from an urban area, but I worked out that issue with them. Knowing that if I needed the service they would be there makes me feel confident and safe.

7 years ago

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Verified Customer

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Louise Barcelo Cortlandt, NY

I decided I needed it because I am alone a lot and sometimes I just fall. Fortunately I haven't used it yet, but I accidentally pressed the button once and immediately somebody called to make sure I was okay, so that kept me satisfied. It was not too complicated to set up the devices and the sales team was excellent. I've had a positive experience with Mobile Help.

7 years ago

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Verified Customer

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Magnus Fraser Mesa, AZ

I was looking for something for my father, something that would allow him to be anywhere and also allow him to do things he wants to do and Mobile Help was the best option on the market. It was very simple to set it up and the sales team was fine. I even recommended it to some friends for their parents. The time watch malfunctioned after 2 years because it got wet inside, so they sent a replacement the very next day. I think everything is excellent.

7 years ago

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Verified Customer

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Josephine Baca Santa Fe, NM

I had fallen a few times before so I was worried about that. I feel very safe now because wherever I go Mobile Help is there. It's a very good product and my children are happy with the fact that I have one because they don't worry as much about me or anything. I think it would be very important for everybody that is sick, or even people that are healthy to have it because it would save a lot of lives, regardless of their conditions. The only problem I have is, even though they send someone over real fast, they should answer a little bit quicker.

7 years ago

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Verified Customer

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Linda Brown Tucson, AZ

I live alone and was fell out of bed more than once, so I did some research online for a device that I could use for myself. I am very satisfied because I know they are there. Every time I accidentally hit it they immediately call me to make sure I'm okay. Everything about Mobile Help is great, except for the wrist watch because it's not comfortable.

7 years ago

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Verified Customer

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Christine Hutchison Webster City, IA

I am very satisfied with Mobile Help, specially after I had to go out of town for a family emergency, I was covered through my entire trip. They even call my friends and neighbors when my husband or myself doesn't answer them. Their sales team was absolutely wonderful the equipment is utmost reliable. I know that there's a brand out there that's a little bit cheaper but I won't go there because I'm too satisfied with my Mobile Help

7 years ago

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Verified Customer

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Virginia Scott Walker, LA

I live by myself and decided it was time I needed it, so I purchased everything except the falling pendant. Although I haven't used it yet, I'm very satisfied. The sales team was very courteous and very friendly, they gave me all the information and answered my questions, plus, setting it up was very easy. What I was looking for was coverage because I travel a lot and I wanted something that could go with me, and you get the best coverage with it.

7 years ago

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Verified Customer

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Nancy Barber North Little Rock, AR

We never actually had the occasion to use Mobile Help because shortly after we purchased the equipment, the person we got it for had to go into a nursing home, however, it was very easy to set up and the instructions were good. I did it all online and just picked out what I wanted and got it. If I ever need a service like that myself I certainly would use it because it was so easy to obtain and to set up.

7 years ago

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Verified Customer

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Donald & Mary Kersey Scott Depot, WV

We decided to get the pendant after my wife had fallen a couple of times and it has been very useful. Even if we are not at from home or we don't have a cellphone around we can still let someone know if anything has happened. very easy to use and the sales team was very easy to deal with...I would say i'm a hundred percent satisfied with my pendant

7 years ago

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Verified Customer

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Mary Roby Camp Hill, PA

I kept falling and I even broke my wrist twice, so I decided that I needed a service to help me in those situations. I have the fall detection pendant and I have been pleased with it. I like that it also detects when my batter is getting low and sends me a new one. Their technicians are also very good at explaining and teaching me to use the equipment.

7 years ago

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Verified Customer

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Dorothy Wolf Belton, MO

I am getting pretty old and so there is a huge risk of taking a fall, so I decided to get a medical alert system. I have the GPS unit and the one that has 2 buttons. I heard about mobile help through a friend. I am satisfied because I had an incident where I accidentally pushed the button and they were right on it so I felt that they're doing their job just right. I feel more secure about that. I haven't had much experience with the sales team, but the equipment is super easy to use and I am satisfied with it.

7 years ago

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Verified Customer

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Joan Jackson Salisbury, NC

There are 17 stairs in my house and being the age that I am I am not as stable on my feet. I live alone so I thought I'd research this on the internet. I am very satisfied; when I got the system I tested it out and they were very helpful. I have accidentally set it off and they're very nice about that and they're quick to respond and I really like that. I am very pleased that I can even wear this in the shower.

7 years ago

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Verified Customer

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Gayle Sturn Westlake Village, CA

I have had heart problems lately and my husband just died so I live alone. I wanted to make sure that In case something happens to me I would have somebody available to help me. I'm highly satisfied and i'm very thankful I haven't had to use it but I do test it and they always are there. I just called once cause I wasn't sure if I'm doing something right and they were extremely helpful.

7 years ago

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Verified Customer

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Sharon Richardson Taylor, MI

My husband and son have both passed away, so I don't have anyone around me. I thought this would be a good idea for me to get help when and if I ever need it. I have the system that has the necklace, bracelet, with the fall alert device. I am satisfied because they answer no matter what. There have been a great many false alarms and they're always very quick to call and find out if everything is alright.

7 years ago

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Verified Customer

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Clara Wilson Hampstead, MD

I am about 20 miles from my mother and I have to take care of her. She is 87 years old and has issues with her heart. I wanted her to feel safe, and I wanted to feel safe in case something would happen like a fall. My mom did fall outside, and they got help there right away. They notified me and called an ambulance to help. They are a great company.

7 years ago

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Verified Customer

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Lonnie Carton Amonate, VA

Because I live alone, my kids decided that I should have a medical alert system. My daughter did some research and felt that Mobile Help's service and coverage was better, even though it is a little more expensive. My daughter ordered me a necklace for when I went to Texas, but I kept getting calls on my answering machine here in Boston asking if they got what they sent me. It wasn't the company's fault, but they were just making sure I was covered in Texas. Very persistent and diligent! 10 stars!

7 years ago

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Verified Customer

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Eloise Carroll Leesburg, AL

I live by myself and had a heart attack. I couldn't get up, and they found me in the door. After that, my granddaughter decided that I needed to have a system. It makes me feel safe - I'm not scared anymore. It's just a wonderful device. Any old person, whether they're by themselves or not, can fall and not get up. Having Mobile Help makes you feel like you have another person with you all the time.

7 years ago

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Verified Customer

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Francoise

Watch is comfortable to wear. I haven't had to use for emergency. Hope I won't have to, but it's good to know that I have it if I do. Set up was very easy, the bathroom device is small enough to place anywhere.

6 months ago

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Kassandre Haggard

I like that it was easy to set up and gives me peace of mind when my mom is alone. I liked that the rep went over everything thoroughly over the phone.

7 months ago

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Verified Customer

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Becky Schroeder

The service was easy to get enrolled for, and the equipment showed up quickly. So far Mom loves the security of having someone 'on call' should she need it.

7 months ago

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Mary

This system is great! My mom feels so much more secure & safe having this service everywhere she goes. I love that I can see where she is when I’m not with her!!

7 months ago

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Ralph

I'm frustrated by how often the batteries need to be charged. I was led to believe it would just be the initial charge, but im getting notifications all the time of low battery. Also, my inlaws find the fall detection overly sensitive and they go off too easily when it's not an emergency.

7 months ago

Reply from MobileHelp

Hi Ralph, We received your review and we apologize for the issues you are experiencing due to the false alarms. Automatic fall detection can cause the battery live to vary based on usage. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 22nd, 2024

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Verified Customer

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Dayna K Taylor

Customer service is outstanding. They will work with you to get you the right equipment that works for your needs. Always willing to help. Best company ever.

7 months ago

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Verified Customer

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Mahipal Ghemawat Santa Clara, CA

Service is poor! I made a shoulder-high test long back but the result was not communicated for a long time. The package did not include any LOCKBOX. No response about this missing LOCKBOX for weeks even after reminders. Even after repeated reminders, the LOCKBOX was mailed only by GROUND! The LOCKBOX did not fit my door handle but no response from MobileHelp! I had to arrange myself a SHURLOCK to make your LOCKBOX fit in my door handle.

7 months ago

Reply from MobileHelp

Hi Mahipal, We received your review and we apologize for any inconvenience this has caused. The complementary lockbox that comes with our system is recommended for emergency access, however it is not mandatory. You can also use different site access methods if you prefer. Please do not hesitate to get back in touch with our Technical Support team should you need any further assistance with your account or equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207. Thank you for being part of our MobileHelp family.

Mar. 13th, 2024

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Branson Payne Belvedere Tiburon, CA

I feel safe wearing the pendent in case I should fall and need emergency Help. I like the idea of the Lock Box so the responders can get in the house.

8 months ago

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Verified Customer

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Robert Murphy Hopatcong, NJ

The brain (GPS) of the mobile unit is too large for my Mom to wear around her neck. The pendant is much better but her remembering to bring it with her will likely be a crapshoot.

8 months ago Edited March 7, 2024

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Connie

Fall detection alert is so sensitive zi cannot wear the device when exercising, showering, housework, yardwork, grocery shopping...anything active. So whats the point of having it? Probanly only good for people who need to sit most of day.

8 months ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 2nd, 2024

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Verified Customer

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Kathy Bristol, CT

I find the device heavy around the neck and I know it’s because it has all the features. Lanyard could be longer. All in all I’m comfortable knowing if something happens someone is there.

8 months ago

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Verified Customer

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Christopher O'Connor Marinette, WI

The pendant for around your neck is very small compared to the other ones I used to have and I kept setting it off reach but this one is about the size of a quarter

8 months ago

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Troy Benton Harbor, MI

im not sure how to evaluate a service i haven't used! Customer service has been impressive and the cost is fair, unlike their competitors. I hope I'll never find out how good this all works out in an emergency. I will say that I'm not a fan of all the add-ons that seem unnecessary. But again, in an emergency maybe they are necessary

9 months ago

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Verified Customer

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Paula

The first wearable had to go back because of an issue With a battery, and the second one battery is great but it's easy to jostle and setting it off saying fall detected. So it is a learning curve but I know my friend is very pleased with hers so I think I will be too.

9 months ago

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Carl Kennebunk, ME

I’ve had my mobile alert just over a month with fall detection. I haven’t had to use it so far. I really would prefer a wrist watch type as the pendant I have is cumbersome, which is why I gave it 4 instead of 5 stars. As far as signing up my sales person, was courteous and helpful.

10 months ago