Name: MobileHelp
Rating: 4.6

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Verified Customer

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Teresa La Porte City, IA

spot on!!! the device fell out of my fathers hand within five minutes all phone numbers were called, I called to let them know all was ok, answered on the first ring, contacted emergency unit to let them know all was ok. All this in less than Five minutes. GREAT

1 year ago

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Verified Customer

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Karen Bradenton, FL

I feel so much better living alone now that I have protection in case I fall. The wristband, the shower button and the door lock are my friends always close by and the base lets me know immediately if I hit is accidentally and monthly for my test.

1 year ago

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Verified Customer

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Bonnie Page Potomac, MD

We wanted a system for my mom (who lives alone). The purchase and set up were so easy, and the customer service agent was very kind and helpful. My mom has hit the alert by mistake twice and both times the call center was very prompt and very polite when they checked in on my mom.

1 year ago

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Verified Customer

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Dennis Harrisonburg, VA

I have test this unit serval times and an text alert send to my son within 4 seconds, have pushed the button by accident several times and the operator has responded with in 30 sections, have not test the fall detection yet, but soon will very happen

1 year ago

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Verified Customer

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Greg Savage Milwaukee, WI

This device includes sending a message to a central call center if/when I fall, and I have fallen. I was not hurt in as a result of the falls and was able to cancel the alerts. One of these falls may be serious. It is nice to know this will be protecting me.

1 year ago

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Verified Customer

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Sandra Sellersville, PA

If I had not had this service I would have been on the floor for almost 2 days. Haven't been able to train the cat to call 911. LOL Everything went smoothly!!! Great service, recommend to anyone living alone (even with a cat)

1 year ago

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Verified Customer

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Susan Reyna Harrisburg, PA

My mom just moved into a place by herself n within three weeks she used this service. I got called. This has made her especially feel safe. I get called n go to her, so it makes me feel she is being watched over when I am not there. Price is worth the piece of mind.

1 year ago

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Verified Customer

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Cindy

I’m very happy to endorse MobileHelp. My mom has set it off accidentally in the shower. Each time she was able to talk thru her device saying she was fine. We received calls to let us know what happened. My mom is 91 and the device is easy enough for her.

1 year ago

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Verified Customer

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Barbara Monroe, NC

We got this system for my father who was recently diagnosed with Parkinson Disease. It has given myself and my siblings all the peace of mind in the world. It is like having someone else with hands and eyes there with us to assist 24/7

1 year ago

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Verified Customer

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Donna Rochester, MN

My mother recently had another stroke and came home partially blind. She was afraid to stay at home by herself and move about the home. As soon as she received Mobile Help she admitted that she felt more comfortable and confident. Thank you, Donna King RN - Daughter

1 year ago

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Verified Customer

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Kenneth W Va n Sickle Connellsville, PA

Your customer service has been outstanding. Very helpful in helping me with any questions. The fall down feature in the device is a little sensitive, but I will become accustomed to it, and the warning is loud and clear, so I was able to quickly clear it.

1 year ago

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Verified Customer

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Patricia Decatur, AL

Thank goodness I have not had to use it yet, but I did have trouble with the first monitor they sent me. I called the company, and they had a new one delivered to me in a very timely manner with the return information for the first device.

1 year ago

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Verified Customer

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Priscilla Fuquay-Varina, NC

I am really enjoying the simplicity of this fall detector and that I am covered in so many places besides my home. I cannot think of any changes I would make at this time. I have accidentally set it off and dropped it. It is so easy to cancel these false alarms. I feel comfortable wearing it when I am home alone.

1 year ago

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Verified Customer

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Stephen Salman

Only been on the service for a little over a month. Had one false alarm and Mobile Help was quick to respond and sent their team to my mother’s home immediately. Besides the potential critical need , great peace of mind for my family!

2 years ago

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Verified Customer

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Francine Oak Lawn, IL

The sales representative was courteous and knowledgeable. I got the wristband AND necklace for a better price than another company I was using (had a bad experience with them). To me, the necklace is too sensitive, which in an emergency situation would be great, but I have it on at night and it creeps further on my body, when I get up and it drops while still on my body, the fall protection goes off! Maybe it has dropped only 2"! I press the "false alarm" button" but I think this is a little too sensitive.

2 years ago

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Verified Customer

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Nancy Miami, FL

Purchased for my Mother-in-law who is 95. Her sons said she wouldn’t wear it but she does and feels so much more secure and safe. She really likes the button in the shower. She thinks the sign for the door reminding her to take the unit with is a good idea too. Thankfully she hasn’t had to use it and hopefully never will need to. The peace of mind for all us is so important since she still lives alone. We do wish the bracelet had fall detection as she simply wouldn’t wear the necklace that does. Thank you

2 years ago

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Verified Customer

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Michael Medford, MA

The last time it was used the emergency responders were not given the lockbox number to gain access to the front door and ended up breaking the back door to gain access. The code is 1987. It was a lockbox that my nephew had - in other words not supplied by you. I called and gave the number to the person I talked to at mobile help before the responders broke down the door. Do you not supply numbers that you are not getting paid for? If not why was the number not given to the responders? This happened a while ago. She has not fallen lately so I don’t know the date but it was the last time she needed help sent.

2 years ago

Reply from MobileHelp

Hi Michael, We received your review, and we are sorry to hear about this incident. We would like to have our Technical Support team give you a call for further assistance resolving any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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Arlene Wolf Ann Arbor, MI

I am pleased with my Mobile Alert system. I have accidentally pressed the button on 3 different occasions, but have easily cancelled the false alarm. Have not had the device long enough to give an opinion on promptness of emergency calls or Mobile Alert service calls

2 years ago

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Verified Customer

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Janice Phoenix, AZ

Your customer service is excellent very attentive, very detailed, explanations and instructions. What I don't like is your equipment. I have the fall detect device and it goes off at the strangest times, ......when I'm lying on my back asleep it will scream " fall detected", standing in line at the grocery store, screams "fall detected", yet when I bang the pendant into something by bending over it does NOT say a thing. Very strange. It does not give me a lot of confidence in its ability to detect an actual fall. It's been replaced once and the second one does the same thing. Goes off at the strangest times. Not exactly happy.

2 years ago

Reply from MobileHelp

Hi Janice, We received your review and we apologize for the issues you are experiencing with false alarms. Our Technical Support team will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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Pamela Cannon Falls, MN

We are so happy with MobileHelp! It's given Mom the peace of mind that is so valuable to someone who lives alone. It's given our family peace of mind knowing that she will have help asap, if she ever needs it, 24/7. What a valuable product and service!

2 years ago

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Verified Customer

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Alice

Mobile help has been excellent for my mother. They are very patient and explaining to her how to use it. It has helped her when she needed it. She press the button and they responded and got her the EMTs. She asked that it be brought to her in rehab!! I would like to see an improvement in the length of time the battery stays charged.

2 years ago

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Verified Customer

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Brenda Drummond Columbus, OH

MobileHelp is great about notifying me when my cousin has set off her alert necklace or the emergency button. They are also good at alerting me that the necklace needs charged. It’s a comfort knowing that she is safer at home than before.

2 years ago

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Verified Customer

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Debra Lawson Houston, TX

Setting up Mobile Help for my mother was amazingly simple. As I stated to the agent who assisted me in acquiring this service, this is another layer of protection for my mother, who lives with me , but is home alone most weekdays while work. It gives both of us peace of mind.

2 years ago

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Verified Customer

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mike hopper MO

Unfortunately due to prolonged illness on my part not the family member in need of the device it was intended for i have not yet been able to provide my family member with the device to give sufficient feedback. I will say however the indicator light whether green or red seems to be bright enough for my 60yo combat veteran vision & although my 70+yo elderly cousin who has macular degeneration with mobility as well as weight & other problems hopefully she will be able to see the indicator light as well but it remains to be tested. Additionally i did purposely unplug the pendant from its charger stand & wall outlet to see when or if it would send a notification which it has done successfully albeit in a pretty populated area with sufficient cell towers. My cousin lives in a much smaller area within 45mi of my original text notification area but with ozark terrain & winter weather coming we will see if the notification as much as the charging indicator remains reliable beyond 90-120 day period as experienced with bluestarseniortech equipment which failed multiple times & continues to be a unresolved problem. Ironically bluestar is the one who recommended mobilehelp to myself so i am hopeful & optimistic but still skeptical until i see the results!

2 years ago

Reply from MobileHelp

Hi Mike, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Oct. 11th, 2023

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Verified Customer

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Josephine Dallas, GA

My mother is new to Mobile Help and unfortunately a false alarm occurred. Mobile Help’s quick response to my mother and emergency contacts gives us security knowing how quickly they will respond if an actual emergency occurs in the future. Thank you Mobile Help!

2 years ago

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Verified Customer

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Judith Omaha, NE

So far so good. No emergencies so far. Have to be careful bending down as the device tends to knock against things like kitchen cabinets and set the alarm off. I have now figured out how to cancel - yeah! Your operators have been very patient with me. Loved Albert's advice and manner when he sold the device to me.

2 years ago

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Verified Customer

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Carl Fort Worth, TX

I have been pleased from the first phone call to inquire about service to ordering their premium package for 6 months. I accidentally activated the alert function button and it worked just like it was supposed to and with very quick response. I couldn't be any more pleased and highly recommend this company.

2 years ago

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Verified Customer

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Dennis Quail Valley, CA

Prompt action to enquiries and response for additional equipment plus very efficient reply to emergency alarm. so far just bad handling on our part but from this we know it to be rapid and just what we need for piece of mind for a 84 and 90 tear old living alone.

2 years ago

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Verified Customer

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Edward White Englewood, FL

2 years ago

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Verified Customer

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Carole Tucson, AZ

It really works! I bought this for my friend and neighbor, and yesterday she became dizzy and used the wrist band to summon for help. Bim bam boom paramedics were there in no time at all! Great customer service and an excellent price for peace of mind.

2 years ago

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Verified Customer

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Patricia Helena, MT

I only had to use them once and they were prompt to get me the help I needed and they also alerted my contact person who called me immediately to see if I was okay, if she didn’t get an answer to the phone she was ready to come over. Excellent service

2 years ago

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Verified Customer

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Denise San Diego, CA

The best of having my Mobile Help is the peace of mind. When I fell 3 months ago, prior to having my unit, my phone was not within reach, and I could not get up. My phone rang numerous times - I felt it was my daughter - who lives 4 hours away. I was on floor for 7 hours before she arrived at my apartment.

2 years ago

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Verified Customer

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Amy Corpus Christi, TX

I’m very pleased with this service. My mother lives alone and this relieves some of the worry about her falling and no one knows. I like that I get emails even when the battery is low. My mother is very independent so her just wearing the necklace is very agreeable for her.

2 years ago

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Verified Customer

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Jennifer Goggin East Longmeadow, MA

My mom has only had MobileHelp for a few months, but so far it has been great. She had a fall when she first got the program and we were informed immediately and EMTs were there quickly and able to get into her home through the lockbox key. My siblings and I feel very reassured knowing that she now has a reliable system for emergencies.

2 years ago

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Verified Customer

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Irma M San Diego, CA

The entire unit had to be replaced within only a few short weeks of starting due to a "hot battery" on the mobile piece. That was pretty disappointing to have as this device is sent to my mom out of state who needs assistance with set up. She lives alone. The new unit was sent fairly quickly but then we had to coordinate a way to assist my mom in setting up-- this caused a one-week delay. It's a little too soon to rate the overall experience or quality of the device but this wasn't a good first impression. I would say though that the customer service was very professional and helpful when I had to call.

2 years ago

Reply from MobileHelp

Hi Irma, We received your review and we apologize for the issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team is always happy to help guide you through any equipment setup over the phone. When possible, the equipment is shipped already active and ready to be used upon arrival and powering on the unit. Please let us know if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family!

Jun. 17th, 2023

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Verified Customer

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Eileen Concord, MA

Haven’t had it very long but don’t like having to carry the WiFi equipment Around with me. Forget it quite frequently. Like the idea of having the ability to notify If I have a fall though. Good to have lockbox included. Watch is very nice. Since I have not had the need for it, it’s very hard for me to measure rating But it seems very good for the money. Would like to fill out this form when I have had more experience with it but it seems very good. Separate WiFi gadget is a nuisance. I left some answers blank just not had enough experience to answer.

2 years ago

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Verified Customer

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Elizabeth Mann Beverly, MA

The service center responded quickly. I didn't remember to hold the button down until I got the message that it had been cancelled. The problem I had was trying to hear the the voices on the other end. I could not find any reference to changing the volume.

2 years ago

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Verified Customer

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Sandra Boston, MA

I haven't needed anything yet so I don't know if I will be satisfied or not. The first day I wore the device it said that it detected a fall... when in fact all I did was put it on over my head. ?!? But I followed the instructions to dismiss the "call for assistance" and have had no issues since. I take it off to sleep, but the charger is only inches from my pillow.

2 years ago

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Verified Customer

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Lisa Valley Stream, NY

I was skeptical at first but this system really works. I have received alerts when my mother has tested the system, used the system and when the battery in low on her pendant. I really like that multiple people can be setup in the system to be notified.

2 years ago

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Verified Customer

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Franklin Mexico, MO

The response to calls is fast even though we have not had an emergency yet. Either our systems are sensitive to your receiver, or they are defective. I don't think they are defective. But my reasoning is because we have had perhaps six alerts in the less than three weeks since we got the Mobile Alert. I am not complaining.

2 years ago

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Verified Customer

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Cecelia Talbot Seattle, WA

This was a life changer for us. My husband was able to stay at home and be independent. It gave him confidence to be alone when his heart was giving him problems. When a real problem came about, he was able to push his button and help came quickly and it saved his life. .

2 years ago

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Verified Customer

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Diane Oak Harbor, WA

I like the security of wearing the device. Have not had to use it for any emergency, but it is there when or if I need it. The sales department was very helpful and patient, waiting for us to make a decision. There was no pressure just help

2 years ago

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Verified Customer

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Barb White Plains, NY

I like the features available, including the lockbox for a door key so EMS won' have to break down my door if they need to access my apartment. Customer service is excellent. I was contacted to do a full test of the system soon after installation.

2 years ago

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Verified Customer

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Lee Mount Laurel, NJ

Best gift I ever gave myself. I get an immediate response when a fall is detected. If I’m fine I push the button and alarm is canceled. I charge it quickly before going to sleep. Wear it while sleeping and showering. I live alone and walk my dog a lot with complete peace of mind. Customer service answers all my questions.

2 years ago

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Verified Customer

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Heather Avallone Walkersville, MD

So far my mom hasn’t needed emergency service, but it brings both me and my mom peace of mind to have this device. It’s lightweight and easy to use. Also, excellent customer service and support for the purchase and setup.

2 years ago

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Verified Customer

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Hannah Franklin Square, NY

They walked me through every step to set up the system and answered every question I had. I hope never to need the service,. I must have bent over and triggered a false fall alert. It was reassuring that they called, even if I was unaware that I had "fallen."

2 years ago

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Verified Customer

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Lydia Montoya Round Rock, TX

Upon receipt when my mother was in rehab, she did not wear the device and packed it in her suitcase. When discharged, 16 days later, we were unloading her suitcase from the trunk to roll.it in. No sooner had we reached the door when we received a call from MobileHelp asking if my mother had fallen. This was speedy and impressive!

2 years ago

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Verified Customer

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Suzanne Andetdon Lufkin, TX

They sure do answer a call quickly ; I just laid my u it down on the bed to get my top on & it went off. I answered that it wasn't an emergency but those operator questioned me to make sure that myself & anyone else in the home needed help

2 years ago

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Verified Customer

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Barbara Owen New Smyrna Beach, FL

I'm a new client & find my necklace very sensitive to send a fall message with little time to say i'm OK. Last week it went off when I was sitting in a chair talking to a young man about a new phone! I am not able to wear your watch as I have a very small arm. Only way I could wear it was at my elbow and that does't work. I like th pendent and would like tosen the watch back in exchange for another pendent.

2 years ago

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Verified Customer

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Zelia bailey Louisville, KY

Friendly, clear, concise, prompt when the button is depressed, the customer service reps are not just there for a sell, they take the time and allow you the time to make a decision. Also setup was easy and their people are people persons. Great call in selecting them

3 years ago