Name: MobileHelp
Rating: 4.6

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Verified Customer

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Carolyn Frazier Archer, FL

Well I purchased the base and little modem that goes with it and the necklace and the bracelet. I'm very satisfied with it. I can take it with me where ever I go and if I'm going out of town all I do called met line and let them know where I'm going so they are aware that I'm not at home. And the customer service is outstanding. Everyone has been very helpful and you know when I call, if I need something they're right there answering, I'm not talking to a machine I'm talking to a person so that means a lot to me.

8 years ago

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Verified Customer

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Anonymous Grayslake, IL

I don't have the reps name that took care of us, but we had to call a several time for assistance, and they were great! My mother in law had to push the button a handful of times already, and with the lock box in place, the paramedics were able access the house very easily and get her the help she needed. The entire system worked just like it was designed.

8 years ago

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Verified Customer

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Ronnie Hicks Lebanon, TN

It was very easy to set up and organize the equipment, and the instructions were very simple to understand as well. The representatives were great, and they did an awesome job in explaining everything. They helped me through the entire process. Thankfully, I haven't had to use it, but it's great to use. It just makes me feel more comfortable being here by myself.

8 years ago

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Verified Customer

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Mary Scarola Beacon, NY

I drive alone a lot, so I purchased the MobileHelp device that offers a GPS service. It's not a problem, because I can wear the piece in the shower. The Senior House I live in has an alarm system in each room, however, this is much better because I can push the button and get help right away. I was very happy with the people I spoke with, so that was good thing. I only wish the service was cheaper.

8 years ago

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Verified Customer

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Margaret Dean Goshen, OH

My father lives alone so we thought it would be a good thing for him. I'm very satisfied with them because they explained everything to me over the phone. He seems to like it pretty much. It doesn't get on his way or cause any issues. Besides, it's pretty easy to set up and understand. I personally like it because it's waterproof and because there's always gonna be somebody there for you, in case something happens.

8 years ago

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Verified Customer

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Virginia Harris Livingston, TN

We purchased the fall detect button for my mother because she's alone most of the time. It was very easy to set up the system. I spoke with Chris in the beginning, and he was more helpful than anyone that I had talked to at any of other companies. After multiple false alarms, I called and asked if we were doing something wrong or if it was a defective button. I couldn't ask for anybody to be any more helpful, and I got my new button today.

8 years ago

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Verified Customer

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Kristy Harren Kimball, MN

My mother-in-law has stage 4 pancreatic cancer, and it's getting close for her husband to work outside, so she wanted to feel safer in the house. Setting up the system was easy. Everything was packed in there; it was pretty simple. She hasn't had it that long, but the initial testing of the system was amazing. They were on the speaker with her right away and proceeded to check all the units. She's even able to go out without a problem.

8 years ago

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Verified Customer

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Maureen Campbell, CA

After I had a heart operation my daughter wouldn't let me go home without something like Mobile Help, considering I live alone as well. The people that I called to order were very nice and professional. I accidentally pressed the button when I was out the other day and they immediately called and asked if I was okay. I am very pleased with the service.

8 years ago

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Verified Customer

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Margret Sargent Flagler Beach, FL

My mother is 92 years old, so I purchased the service for her. I got it so she could get help even if I'm in the house and cannot hear her. We haven't had to use it yet but I'm so happy that I'm able to go out in public without a problem. The Sales Team was very good explaining everything. I can say I've had a very positive experience with Mobile Help because of the way it was presented to me on the phone and the simplicity of opening and setting it up in the house.

8 years ago

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Verified Customer

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Katherine Smith Berrien Springs, MI

My kids were concerned that I would fall and would not be able to get up, considering I'm 87 years old, so they decided Mobile Help was a good option for me. Everything has gone along well. When part of the system was not working properly, I gave them a call and they instructed me what to do. They've always been very courteous and kind. The overall experience using their service has been very satisfactory.

8 years ago

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Verified Customer

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Anonymous Fresh Meadows, NY

After comparing different types of services I figured Mobile Help was the best option. I'm an active person and I like to be outside, so I thought I could use it. Their service is great because I know that if I should have an emergency, they would respond and come over quickly. The sales team was very good as well; they weren't pushy and just explained everything. I'm very satisfied with them.

8 years ago

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Verified Customer

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Anna Griffin Dallas, TX

I purchased Mobile Help because I'm getting older and I was afraid of falling without being able to get up. They have always been very helpful, I have absolutely no complaints, except for the fact that the button is too sensitive. Other than that, it gives me a real feeling of confidence and protection, knowing that I have help anywhere and anytime I need it.

8 years ago

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Verified Customer

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Gloria Croft Cohutta, GA

There are no neighbors around and I live alone, so I figured this service would be a great help in case I fell and nobody was around. They answered my questions when I called, nobody really tried to sell it to me. It's easy to use and I like it because it's just me and my dog, it makes me feel safer. They're very nice, even when I accidentally hit the button. It's a great service.

8 years ago

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Verified Customer

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Theodora Danforth Bethel, VT

I was worried about getting hurt at my age, without any help around, so I purchased Mobile Help. I loved it, so I let my best friend know about this and he bought the whole set. I'm glad he had it because he used it often, however he unfortunately died after 10 months. After falling one morning and pushing the button, I found out that they are very organized and send help very quick. Everything was taken care of within minutes.

8 years ago

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Verified Customer

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BF Wallingford, CT

My mother got very sick about a year ago while she was alone, so we decided to purchase Mobile Help so she could receive the help when nobody was around. Regarding their service, I can only say that they're wonderful, even if she hits the button by accident. Their sales team is excellent and don't drive you crazy, plus the devices were very easy to set up.

8 years ago

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Verified Customer

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Alton Crawley Powell, TN

I had a stroke back in 2006 and I haven't been stable since, so I purchased Mobile Help to take it with me where ever I go. I've only had it about 6 months now and, although I haven't used it, it's always online ready for me to use. You have to call them once a month to make sure the devices are working well and they're always helpful. Everything is simple to use and set up.

8 years ago

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Verified Customer

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Clare Moore Clackamas, OR

I purchased Mobile Help several years ago and since I love to travel a lot, it really has helped me. My family does not live nearby and I'm by myself so it is a good option for me, although I think it's a little expensive. The only thing I would suggest is to let your loved ones know where you are calling from, because I had to be rushed to the hospital once and they did not answer because it was midnight and they were receiving a call from Florida, while they live in another state. Other than that, I give them a 10 out of 10 stars.

8 years ago

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Verified Customer

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Joyce Kamrath Madison, WI

A neighbor called 911 after I had an accident, but I was thinking 'if he had not been there, I don't know what would have happened', so I decided I should have Mobile Help. I'm satisfied with their service because their sales team was good and I had no problem setting it up. I'm lucky I haven't had to use it yet, so as far as I know, there's nothing to be dissatisfied with at all.

8 years ago

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Verified Customer

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Evelene Crawford Fairfield, CA

We got the In And Away from home service because I am a 77 year old person and my family kept telling me I needed something. I'm satisfied with the service because it works great. The only inconvenience I have is that I'm allergic to everything, including plastic, and that seems to be involved around the necklace. Other than that, I'm completely satisfied with Mobile Help.

8 years ago

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Verified Customer

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Eva Pusley Temple, TX

My son is at work most of the time, so I decided Mobile Help would be the best option because I was afraid of falling and not having somebody nearby to help me. I already had to use it a few times and they got help really quick, even when my son couldn't pick me up on his own, they helped me get up without hurting me. I am very satisfied with their service!

8 years ago

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Verified Customer

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Gary Springfield, MO

We carry around the necklaces and fortunately, we haven't had to use them but I have set it off accidentally before and they responded very quickly; that keeps me satisfied. Their sales team always responded very well and answered any question that I asked, plus, setting it up the devices was very easy. I'm extremely pleased with the responses and how the equipment works. All my experiences with Mobile Help have been very positive.

8 years ago

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Verified Customer

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William Moses Weaverville, NC

Nobody is here to take care of me so I needed some kind of alert to have someone check on me because I tend to fall a lot. Their help lines have been very informative and willing to take a lot of time to settle any issues that I may have. The only problem I had was the connectivity, since I live away from an urban area, but I worked out that issue with them. Knowing that if I needed the service they would be there makes me feel confident and safe.

8 years ago

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Verified Customer

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Louise Barcelo Cortlandt, NY

I decided I needed it because I am alone a lot and sometimes I just fall. Fortunately I haven't used it yet, but I accidentally pressed the button once and immediately somebody called to make sure I was okay, so that kept me satisfied. It was not too complicated to set up the devices and the sales team was excellent. I've had a positive experience with Mobile Help.

8 years ago

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Verified Customer

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Magnus Fraser Mesa, AZ

I was looking for something for my father, something that would allow him to be anywhere and also allow him to do things he wants to do and Mobile Help was the best option on the market. It was very simple to set it up and the sales team was fine. I even recommended it to some friends for their parents. The time watch malfunctioned after 2 years because it got wet inside, so they sent a replacement the very next day. I think everything is excellent.

8 years ago

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Verified Customer

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Josephine Baca Santa Fe, NM

I had fallen a few times before so I was worried about that. I feel very safe now because wherever I go Mobile Help is there. It's a very good product and my children are happy with the fact that I have one because they don't worry as much about me or anything. I think it would be very important for everybody that is sick, or even people that are healthy to have it because it would save a lot of lives, regardless of their conditions. The only problem I have is, even though they send someone over real fast, they should answer a little bit quicker.

8 years ago

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Verified Customer

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Linda Brown Tucson, AZ

I live alone and was fell out of bed more than once, so I did some research online for a device that I could use for myself. I am very satisfied because I know they are there. Every time I accidentally hit it they immediately call me to make sure I'm okay. Everything about Mobile Help is great, except for the wrist watch because it's not comfortable.

8 years ago

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Verified Customer

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Christine Hutchison Webster City, IA

I am very satisfied with Mobile Help, specially after I had to go out of town for a family emergency, I was covered through my entire trip. They even call my friends and neighbors when my husband or myself doesn't answer them. Their sales team was absolutely wonderful the equipment is utmost reliable. I know that there's a brand out there that's a little bit cheaper but I won't go there because I'm too satisfied with my Mobile Help

8 years ago

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Verified Customer

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Virginia Scott Walker, LA

I live by myself and decided it was time I needed it, so I purchased everything except the falling pendant. Although I haven't used it yet, I'm very satisfied. The sales team was very courteous and very friendly, they gave me all the information and answered my questions, plus, setting it up was very easy. What I was looking for was coverage because I travel a lot and I wanted something that could go with me, and you get the best coverage with it.

8 years ago

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Verified Customer

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Nancy Barber North Little Rock, AR

We never actually had the occasion to use Mobile Help because shortly after we purchased the equipment, the person we got it for had to go into a nursing home, however, it was very easy to set up and the instructions were good. I did it all online and just picked out what I wanted and got it. If I ever need a service like that myself I certainly would use it because it was so easy to obtain and to set up.

8 years ago

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Verified Customer

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Donald & Mary Kersey Scott Depot, WV

We decided to get the pendant after my wife had fallen a couple of times and it has been very useful. Even if we are not at from home or we don't have a cellphone around we can still let someone know if anything has happened. very easy to use and the sales team was very easy to deal with...I would say i'm a hundred percent satisfied with my pendant

8 years ago

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Verified Customer

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Mary Roby Camp Hill, PA

I kept falling and I even broke my wrist twice, so I decided that I needed a service to help me in those situations. I have the fall detection pendant and I have been pleased with it. I like that it also detects when my batter is getting low and sends me a new one. Their technicians are also very good at explaining and teaching me to use the equipment.

8 years ago

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Verified Customer

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Dorothy Wolf Belton, MO

I am getting pretty old and so there is a huge risk of taking a fall, so I decided to get a medical alert system. I have the GPS unit and the one that has 2 buttons. I heard about mobile help through a friend. I am satisfied because I had an incident where I accidentally pushed the button and they were right on it so I felt that they're doing their job just right. I feel more secure about that. I haven't had much experience with the sales team, but the equipment is super easy to use and I am satisfied with it.

8 years ago

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Verified Customer

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Joan Jackson Salisbury, NC

There are 17 stairs in my house and being the age that I am I am not as stable on my feet. I live alone so I thought I'd research this on the internet. I am very satisfied; when I got the system I tested it out and they were very helpful. I have accidentally set it off and they're very nice about that and they're quick to respond and I really like that. I am very pleased that I can even wear this in the shower.

8 years ago

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Verified Customer

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Gayle Sturn Westlake Village, CA

I have had heart problems lately and my husband just died so I live alone. I wanted to make sure that In case something happens to me I would have somebody available to help me. I'm highly satisfied and i'm very thankful I haven't had to use it but I do test it and they always are there. I just called once cause I wasn't sure if I'm doing something right and they were extremely helpful.

8 years ago

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Verified Customer

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Sharon Richardson Taylor, MI

My husband and son have both passed away, so I don't have anyone around me. I thought this would be a good idea for me to get help when and if I ever need it. I have the system that has the necklace, bracelet, with the fall alert device. I am satisfied because they answer no matter what. There have been a great many false alarms and they're always very quick to call and find out if everything is alright.

8 years ago

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Verified Customer

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Clara Wilson Hampstead, MD

I am about 20 miles from my mother and I have to take care of her. She is 87 years old and has issues with her heart. I wanted her to feel safe, and I wanted to feel safe in case something would happen like a fall. My mom did fall outside, and they got help there right away. They notified me and called an ambulance to help. They are a great company.

8 years ago

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Verified Customer

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Lonnie Carton Amonate, VA

Because I live alone, my kids decided that I should have a medical alert system. My daughter did some research and felt that Mobile Help's service and coverage was better, even though it is a little more expensive. My daughter ordered me a necklace for when I went to Texas, but I kept getting calls on my answering machine here in Boston asking if they got what they sent me. It wasn't the company's fault, but they were just making sure I was covered in Texas. Very persistent and diligent! 10 stars!

8 years ago

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Verified Customer

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Eloise Carroll Leesburg, AL

I live by myself and had a heart attack. I couldn't get up, and they found me in the door. After that, my granddaughter decided that I needed to have a system. It makes me feel safe - I'm not scared anymore. It's just a wonderful device. Any old person, whether they're by themselves or not, can fall and not get up. Having Mobile Help makes you feel like you have another person with you all the time.

8 years ago

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Verified Customer

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Roy

My uncle and I have had all positive interactions with MobileHelp staff. There have been a few false alarms and I was thankful to receive email notifications and to hear that his interactions were positive with nice/kind staff.

1 year ago

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Verified Customer

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Lowenda Hallberg

Customer service went over and above. I got home from rehab not able to find my pendant. So a new one was to.be sent . Then my friend found it in the bathroom. I called back and the replacement one was deactivated with no judgment just compassion. Thank you.

1 year ago

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Verified Customer

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Jean Forbus

So far so good! The first night my Dad had the device, he did fall and they called immediately. Also several follow-up calls before the night was over. They are very helpful and easy to talk with. They are a much better deal than other companies and perform the same duties. I would recommend them to others in need of this service.

1 year ago

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Verified Customer

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Karen

It's fabulous. The best. I purchased this for my aunt. She fell and didn't even have to press the button. Someone came on the speaker and asked if she was okay. You have given her and the entire family great piece of mind knowing she will get help when needed. Thank you

1 year ago

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Verified Customer

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Nancy

so far, I haven't had any emergencies, but I don't feel anxious about having one! It takes a load off my mind. I put it on in the morning, and take it off at night, and hardly feel that it's on. I went for a walk the other day, and didn't need to carry my phone!

1 year ago

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Verified Customer

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Erika

Excellent rapid response from MobileHelp when my relative pressed her alert button on two occasions. EMS teams reached her quickly and were able to assist. I was also contacted by MH to keep me apprised. I feel much better knowing that help is only the press of a button away!

1 year ago

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Verified Customer

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Tom

Set up of my contact list got errors online. We had to go to plan B which was to dictate the contact list to a representative. She made several (non-critical) transcription errors which I have not taken the time to go back and fix. The wrist button is small for my wrist. It is a little tight even in the last hole of the strap. This makes it difficult to put on my right wrist (my watch is on my left) particularly with my slightly arthritic left thumb. Also, because the band is plastic (non-porous) it can get sweaty. It is too early (< 2 mo) to answer the optional answers later in this survey.

1 year ago

Reply from MobileHelp

Hi Tom, We received your review and we apologize for any inconvenience. The wristband for our help buttons can be replaced with any standard watch band, and our Technical Support team is happy to provide any assistance needed with the equipment. We would like to contact you to help correct your account information. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Mar. 29th, 2024

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Verified Customer

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Alyssa Barnes

Customer service has been great. Takes a little to get used to the system, so we’ve had quite a few accidental calls but they were always nice. I couldn’t reach my mom one day so I called Mobilehelp and they spoke to the paramedics who were taking her to the hospital. My dad, who has dementia, had called 911 instead of Mobilehelp. Either way, the system worked

1 year ago Edited March 27, 2024

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Verified Customer

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Jerry Acheson

We've been fortunate not to need to use the devices. However, we accidentally set one off during our initial setup. The response was immediate. That gives us a lot of comfort that the response would be immediate if we did have an actual emergency.

1 year ago

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Verified Customer

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Alayna Bolen I

Got this for my father in law. He’s fallen twice in 1 month and received an immediate response. Last week he fell outside at 3 am and emergency crews located him in the driveway, he would probably be dead if he didn’t have the alarm.

1 year ago

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Verified Customer

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Betty Birmingham, AL

The timely manner on which the device was sent to our location was great! The instructions were simple to follow for the set up. We've had no issues and feel safer about our loved one. We would definitely recommend this device to anyone who needs it. Thankfully we have not had to actually use the emergency services yet.

1 year ago

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Verified Customer

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Hannah Cincinnati, OH

Although we ended up returning the device due to my grandmother not wanting to wear it, MobileHelp was FANTASTIC throughout the entire purchasing/returning process and the product itself. I highly recommend this product and the customer service is great!

1 year ago