Name: MobileHelp
Rating: 4.6

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Verified Customer

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Janie Guinn Knoxville, TN

The person I purchased it for has dementia, so on a regular day she would hit the fall button 50 or so times a day. Customer service was excellent about it, they never yelled at her or were rude, no matter what the problem was. They are very understanding and patient. I was just very impressed with that. They come on the phone immediately as well. We were having a hard time and they have been right there to help us.

6 years ago

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Verified Customer

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Janice K Kurath Twin Lakes, WI

I got it for my mother since they offered what I wanted at a decent price. Fortunately she has not had to use it yet. She is using the wrist version and it hasn't caused any kind of skin irritation or anything. It also is water resistant. I think it doesn't bother her, it almost is as if she didn't notice it at all. Customer service has been good at answering all my questions, especially during the setup call. They were quick and good at responding to us. It has been a very positive experience so far. Anything that can help my mom in a state of emergency is excellent to me.

6 years ago

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Verified Customer

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Donna Schulz Kiel, WI

I saw it advertised on TV so I gave them a call. I found out there that there were only two companies that had pacemakers and they were one of them. Since I hadn't heard of the other one, Philips I think, I went with MobileHelp. Thank god I haven't had to use it yet, but every time I've had to call them for questions they easily answered everything. The device itself is one of the easiest to use, especially after seeing some confusing ones that my friends have. I like that I don't need to have them plugged to a phone line and the price is very reasonable.

6 years ago

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Verified Customer

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Thomas Thomason Walnut Creek, CA

I investigated several companies and I found out that they had the product that I wanted and that I didn't need to sign a contract. Because of that I decided to get it for my mother. We've had it just 2 months and so far she hasn't had to use it yet, she has just tested it. Those tests have gone through just fine and they responded in a reasonable time frame. My mother has tried both the necklace and watch devices and both seem to work fine.

6 years ago

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Verified Customer

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Brenda Pugh Kingston, WI

The service is for my mother and father in law since they needed help while they were at home. They had a lot of falls so we thought that it would be great to get them this so they could feel more secure at home. Thank god we haven't had to use it yet but we know it's there for them and if they hit the alarm they can talk to someone. It's reassuring to know that someone can go help them and that they'll be ok.

6 years ago

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Verified Customer

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Margaret Bugenske Macedonia, OH

Thank goodness we haven't had to use it yet, but every time we have called they have been right there. They have checked in with us to make sure that things are ok. We had some issues at first when the unit was delivered to us. I wasn't sure if the thing would be turned on during shipping and all of that, but I think that it was. It kept going off and I think that because of that they had medical staff break into my mother's house. They came in through the garage door because the code for the lock box was the same as the garage door one. They woke my mother up even though she wasn't in any danger and scared her a lot. I'm not sure they should've turned the thing on before we even got the system in our hands.

6 years ago

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Verified Customer

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Anonymous Bloomfield, IN

I got it since I'm 76 years old and I live alone. I'm still fairly active and go out of the house a lot, so getting it just seemed like a logical thing to do. I haven't had the thing for a very long time so I haven't had to use it yet. Still, anytime I've had any questions or anything I've been happy with the service person that helps me. Having it makes me feel more comfortable and I think it's a very good idea to have it.

6 years ago

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Verified Customer

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Robert E Madden Louisville, KY

I found it online and after looking at some ratings I gave them a call. The representative that responded explained to me that the equipment they used was all manufactured by the company and that other well-rated companies used their equipment as well. Since their price was good and there was no contract needed, it seemed like a good fit for me. I haven't had to use it yet but there have been a couple of instances where it went off when it shouldn't have. When I spoke to the representative he was very helpful though. I've had no problems with them or the equipment.

6 years ago

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Verified Customer

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Love the feeling of safety. Chesapeake, VA

It makes me feel safe because it tracks me wherever I go so if I need help I can be found. Living alone I feel safe if I were to get sick or hurt I can call immediately. I have accidentally activated my alarm several times and the response is quick and the responders are concerned and courteous and assure that I am safe before disconnecting the call.

7 years ago

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Verified Customer

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Kathy Tucson, AZ

This services give me peace of mind with my mother being alone. I am notified when she loses power, and when it is restored. I know it helps my mother feel better about living alone, having this service in place. I would highly recommend this service to anyone that lives alone, and after researching other companies, MobileHelp was the most reasonably priced.

7 years ago

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Verified Customer

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Phyllis Jackson, MI

My mother lives alone and she's old, so we decided to purchase Mobile Help for her. We feel better that she has it now. Even when it's set off accidentally, they responded right away. The representatives were wonderful, and they answered all the questions. Plus, they were quite informative when it came to setting up the devices. We haven't had any problems with it, and we're very satisfied with their service.

7 years ago

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Verified Customer

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Timothy Billings, MT

So far, I haven't needed it for an emergency. I accidentally pushed it 3 times, and I figured out a way not to do that now, but the on all 3 times I got a quick response. I've always had good experiences with them. They answered my questions, and it didn't take very long to get through to them. Plus, it's not very expensive, and it does what it says it's going to do. It's everything it needs to, however, I wish the wristband was a little longer. Overall, I'm very happy with the company.

7 years ago

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Verified Customer

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Lee Naples, FL

I've had a couple of false alarms, and they were very prompt about it. I'm talking about seconds, they were talking to me within seconds, making sure I was okay. This service has given me freedom, and I'm always protected now. My trustees were impressed that the whole system arrived quickly, and how it was easy to set up. One thing I like about it is that it works anywhere, not just in the house.

7 years ago

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Verified Customer

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Elaine Fort Myers, FL

It's very secure for me. I've only had it for a few weeks, and I've only called to check in, but it's all been very positive. When I called their customer service, they were very polite and asked if I had any questions. I had another service for 2 years, but I liked more what I read about Mobile Help. Their ratings were great, so I that's why I decided to change.

7 years ago

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Verified Customer

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Larry High Point, NC

I wear the fall mechanism around my neck, as well as the transmitter thing on my belt, and it's just there. A few people recognize it and most say words of approval. I've had a couple of accidental trips, setting the alarm off, and their customer service was very helpful, knowledgeable and ready to do what you expect them to do. It's a considerable price, and this sense of satisfaction is well worth the money!

7 years ago

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Verified Customer

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Paula

One time I did push the button by accident. I was about to take a shower, and it was a very quick response time. I had barely left the shower when the phone was ringing, and then the policemen were at my door. Everybody was very nice, very friendly and understanding. The only thing I don't like about the device is that it sticks out of my clothing a bit. A smaller one would be better.

7 years ago

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Verified Customer

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Donna Ronald Leesburg, FL

Excellent customer service! Everybody I've spoken to has been great. I was actually having difficulty with the Pendant, so they sent me a new one, and it's working great! It's not as sensitive as the last one. It makes me feel secure because last time I fell he was out walking, and I had to lay on the floor for an hour and a half until he got home, so he's very happy with it. I just think They're wonderful! I emailed 4 different companies before deciding for Mobile Help, and I've been very satisfied.

7 years ago

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Verified Customer

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Velma Virginia Beach, VA

The device is very sensitive and I sometimes activate it by accident. At first I didn't like it, but now I think it's a good thing. This way, I know for sure that I'll get help when I need it. Plus, their agents are very helpful, and ask me if everybody is alright when the alarm goes off. That is helpful and courteous. The only thing that was a challenge for me was the box outside the house, it was hard to set up because of my old age.

7 years ago

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Verified Customer

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Anonymous Littleton, CO

It really makes me feel safer, but I wish the GPS device wasn't so sensitive. The other day I picked it up and put it on the bed, and it went off. Besides that, it's been quite a helpful device. Plus, all of their representatives have been very helpful and considerate. They've always been patient, even when I don't feel like the answers are clear to me. My only silly thought about them is that they should probably include more colors, because us women like to switch clothes frequently.

7 years ago

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Verified Customer

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T.G. Tyler, TX

I purchased the system for myself and my step father because I have low blood sugar attacks, and since he's in bad health, I wanted to make sure we get help if I have an attack. The representatives are awesome! They seem like a real family orienting real care. I really liked them. Overall, the company is great. They answer real promptly, and they walk you through everything, and it's all just excellent!

7 years ago

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Verified Customer

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H.C. North Chelmsford, MA

My daughter lives near me, but she was out of the country and I fell during the middle of the night. Good thing I had the device with me; I was able to use it and get help. Everybody seems to be fine, but the only thing that bothers me is the alert going off when I lean against the table while eating. Besides that, it makes me feel like I'm not alone.

7 years ago

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Doris Bald Knob, AR

We've done a couple of tests, and I've been impressed with their response. It makes me feel a lot more comfortable knowing that my mother can get help if she needs it. I've just been really pleased. I was actually a little concerned about the battery going out and my mom not knowing about it, but this system actually speaks to her and tells her she needs to plug it in. I really like it, it's been very good for us.

7 years ago

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Verified Customer

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Michelle Philipsburg, PA

I'm happy with it because it saved my wife's life. The representatives are very courteous and informative. My wife fell the other night, and it immediately alerted me and my daughter. My daughter hit the button to call for help, and the operator came online right away, and within 5 minutes we had an ambulance here. It's just been a very positive experience having Mobile Help with is.

7 years ago

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Verified Customer

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John Fondren Baconton, GA

My mother lives next to us, but in a separate house, and we wanted something that would allow her to get help if she needed it. So far, we've been very pleased with the service. The representatives were good and very helpful. They're easy to get a hold of, plus, they're pretty informed and seem to know their systems well. So far, I've had really good communication with them.

7 years ago

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Verified Customer

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Pat Summers Decatur, TX

I purchased it for my mother, and it's cumbersome to use because she doesn't like to use it. It gets in her way, it's not very attractive, and it calls the attention when she's in public. She just has a lot of reasons for not wearing it. Besides that, the representatives were very thorough, so the service is very good, but the product needs some adjustment.

7 years ago

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Verified Customer

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Dorothy Bradley Lake City, FL

Getting MobileHelp was a no brainer for me, something I needed to do, in case something happened. I have superb satisfaction with them, and don't have any complaints. In the beginning, their sales team was a little pushy. I was not going to put off with that, so once they've realized that I just wanted certain things, they were fine. The only thing I have problems with is the lock at the front door, I can't get that open. Everything else is easy, just that padlock is difficult. To me, their excellent service is what will make me continue with them after the 3-month trial.

7 years ago

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Verified Customer

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Trevor Person Little Rock, AR

I purchased MobileHelp Solo for my father. We were replacing a competing service, and we heard about them via word of mouth. Setting it up was easy, and we're highly satisfied with the sales process and the service. They seem professional and polite, and are easy to understand. They explained things thoroughly. That's been the experience so far. Thankfully we haven't actually had to use the service; We're using it in terms of its daily monitoring, but we haven't had to call using emergency call or anything, but so far we're very satisfied.

7 years ago

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Doris Dnaiel Auburn, WA

I had a heart attack. I'd read about MobileHelp in AARP magazine and so I ordered it. It's wonderful. I haven't had to use it for real yet, thank God, but it's perfect because I can take it with me, while with the others available you had to stay home all the time. I'm very satisfied with the sales team and as for the equipment itself, well, there's nothing to it- you just plug it in and it gives you more security in case something happens. I'm very happy with it.

7 years ago

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Jason Prunick Marquette, MI

I'm very satisfied with MobileHelp's service, and their sales staff are great. The equipment's very easy and straightforward to open and use. I would highly recommend the product and the company. I did an internet search and it was one of the ones that came up. I got the full system; the one with the pendant, the bracelet, and the GPS. My mother-in-law has hemiplegia and she is prone to seizures, and she decided she wants to live alone. This allows her to do that.

7 years ago

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Verified Customer

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Jane Myers Osage Beach, MO

I'm 85 years old and I live alone, and I just thought I might be a candidate to fall sometime now, so probably it's time to have something on hand. I went online and got the Solo; that's the one with GPS. I am pleased with everything I've had so far. I haven't had any problem. It was fine setting it up; I did it myself, and I called them to be sure I was doing it right and they kinda walked me through it. The salespeople were great; they didn't push me into anything. They told me what they had, what it did, mentioned the low price, and just let me make up my mind.

7 years ago

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Angela Hartschuh Blue Ridge, TX

My mother has fallen a couple of times, and it was a bad type of fall, so I was referred to MobileHelp by a friend. The whole thing was extremely helpful. The excellent salespeople have gotten me through it and answered all my questions that I had about it. We're very satisfied with the service, and getting the equipment set up was very easy and self explanatory. You just plug it in, nothing to it.

7 years ago

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Suzanne Overstreet Madera, CA

I have a fall detector. My husband passed away, and I live alone, and it's a good idea using it. I first found out about it from the internet. So far it's okay. I haven't had it very long, so I haven't really had it long enough to give a really good idea how I feel about it yet. The sales people were very good, and It was pretty easy to open up and start using, but I think the cord that they have you put around your neck is the ugliest thing I've ever seen, since you have to wear it all the time, it looks horrible under your clothes. I think you could do something about modifying that a little bit.

7 years ago

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Pennee Rogman Eau Claire, WI

I'm living home alone and it's scary going down steps. I've got the one where I can go anywhere in United States and push the button. It's a good service. The sales team people are very nice, and the device was quite easy to open and use. The only complaints I have are that the necklace thing is not exactly comfortable, and I've had to replace it once already, because it broke.

7 years ago

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Verified Customer

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Phyllis Picard Woodbury, NY

I got the Duo for someone who had a stroke and she can't be alone. A relative told me about it; he knew someone who had experience with it. So far it's fine. We haven't really used it yet; we haven't had need for it, fortunately. It was very simple and easy to set up and use, though. The sales team was fine; the only problem I ran into was that I was told by the salesman that the product would not be activated until we were ready to activate it, at which time we would call them and have it activated, and what I was told when I received it is that it came already activated, so our first year started about a month before I really wanted it to start. It was fine; it was just a little bit of a misunderstanding, but I think that they should have made that more clear. I was frustrated with the level of response I got with that one issue, but they resolved it, and so for me it was unfortunate, but it has nothing to do with the actual use of the product, so it's fine. It all worked out in the end.

7 years ago

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Verified Customer

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Willie Jones Tampa, FL

We got the home base unit, just for falls. We learned about it from the TV ad. The portable mobile device we haven't needed. It was fairly simple to set up, even though it's our first time dealing with this. The service is very good, and the sales team is excellent. The representatives were very courteous, very efficient, and very helpful. I just got it because my loved one is alone some of the time; she needed some kind of protection. Due to our health, I just wanted them to help me through it so I got it for her.

7 years ago

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Verified Customer

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R.H. Savannah, GA

This is one of the best investments that I made in my life time. I do landscaping stuff, and at my age, something can happen to me, so I wanted a service that would allow me to call for help. The sales team was excellent! They explained everything thoroughly, and I had no problem understanding what they were telling me. I haven't had a problem with it, no reservations, so I'd recommend it to anyone that is over 70 years old. It's just common sense to purchase something like this; an item that can protect you, and get medical help in a reasonable amount of time.

7 years ago

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Verified Customer

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LB Tulsa, OK

My in-laws are both at the point where, if one of them falls, it's difficult for the other one to pick them up. Their sales team was great, and the system is easy to use; it has clear instructions. It gives us a peace of mind. They've hit the button several times, and they said that it's very responsive, and the people they talk to are very friendly.

7 years ago

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Verified Customer

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Wave Hamilton Hartland, MI

We did a research on different medical alert companies, and after a relative told us that she was satisfied with her Mobile Help system, we decided to go with them. So far, the service has been great. I activate it and check it once in a while, just to make sure it's working. Their representatives are great as well. Also, it wasn't hard to set up the system.

7 years ago

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Verified Customer

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John McCreight St Paul, MN

The service has been absolutely fine. Considering I've had 8 heart attacks, I purchased the base for the room, the Pendant, and the wrist-let. Their representatives have been excellent, and very helpful. Plus, it's very easy to use. I just wish the Veterans Administration pushed a little harder around this. I'm a disabled veteran, and this has really changed my life.

7 years ago

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Verified Customer

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Ann Carr Skiatook, OK

I live alone in the country, and if I were to go out in my backyard and then fall, nobody would see me for days. The front yard is visible to other people, but not the back, so I got the model that automatically dials for you if you fall. I learned about it through a phone call, and I have been doing some research about systems like this. They guy that called me, who I talked with the most, was very considerate of my time and obligations, and would frequently set up a convenient time where we could talk uninterrupted so I was satisfied.

7 years ago

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Verified Customer

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GL Boynton Beach, FL

After a couple of falls, and health issues, I needed a service that could help me, in case something happened. I haven't had to use it yet, but it's worked just fine. I feel secure with it. Also, their representatives were very thorough in explaining everything to me. I was very satisfied with them. I've been testing it, and the response time on the test was extremely fast, so I'm very happy with that.

7 years ago

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Verified Customer

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Florence Shark Troy, NY

A lot of people don't realize it, but when you become a senior citizen living by yourself, anything can happen to you. I decided to purchase the system that allows you to go out of your house, and I'm lucky I haven't had to use. I do have to say that the guy got confused and sent me a broken device. It took them another week to get a new one. I don't know who come up with this great idea, but I would definitely recommend it to anybody.

7 years ago

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Verified Customer

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Ann Adams Cleveland, TN

Nobody's here with me and I get dizzy all the time, so Mobile Help was the best option for me. It's been a good service so far. The people I spoke with were very nice, and the system was really easy to set up. I like the fact that it's got the GPS, because we ride a motorcycle sometimes, and God forbid, if we ever get into a motorcycle accident, I've got it hooked in my pants.

7 years ago

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Donnie Ford Detroit, MI

My husband has Alzheimer and is in a nursing home, so I'm alone most of the time now. I decided to purchase the system that allows you to go anywhere, and it's been fantastic. Plus, I didn't have a problem with the service itself. It was very easy to install as well, and even though I haven't had to use it yet, it gives me the security I desperately needed.

7 years ago

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Judy Long Alvarado, TX

My husband has Alzheimer and is in a nursing home, so I'm alone most of the time now. I decided to purchase the system that allows you to go anywhere, and it's been fantastic. Plus, I didn't have a problem with the service itself. It was very easy to install as well, and even though I haven't had to use it yet, it gives me the security I desperately needed.

7 years ago

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Verified Customer

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Bryan Monckton Fayette, MO

Since I live by myself and I have major heart problems, my heart doctor in Columbia told me about Mobile Help. So far it's great. I got the one that runs off your phone, and using it has been good. The salespeople were real knowledgeable and worked with me very well. They're really good on the phone with me, and online stuff, and they stick with me, they call me back with the answer to questions I give them.

7 years ago

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Verified Customer

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Betty Sylvest Lawrenceville, GA

Mobile Help offers a GPS that is good for traveling, so I purchased it for that. I haven't had to use it, but so far, it's worked fine. It was also very nice to speak to them, plus, it wasn't hard to set up they system. All I can say is that the fact that it has GPS built in to it, and that I can have either a Watch or a Necklace, helps tremendously.

7 years ago

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Verified Customer

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Carolyn Frazier Archer, FL

Well I purchased the base and little modem that goes with it and the necklace and the bracelet. I'm very satisfied with it. I can take it with me where ever I go and if I'm going out of town all I do called met line and let them know where I'm going so they are aware that I'm not at home. And the customer service is outstanding. Everyone has been very helpful and you know when I call, if I need something they're right there answering, I'm not talking to a machine I'm talking to a person so that means a lot to me.

7 years ago

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Verified Customer

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Anonymous Grayslake, IL

I don't have the reps name that took care of us, but we had to call a several time for assistance, and they were great! My mother in law had to push the button a handful of times already, and with the lock box in place, the paramedics were able access the house very easily and get her the help she needed. The entire system worked just like it was designed.

7 years ago

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Verified Customer

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Ronnie Hicks Lebanon, TN

It was very easy to set up and organize the equipment, and the instructions were very simple to understand as well. The representatives were great, and they did an awesome job in explaining everything. They helped me through the entire process. Thankfully, I haven't had to use it, but it's great to use. It just makes me feel more comfortable being here by myself.

7 years ago