Name: MobileHelp
Rating: 4.6

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Verified Customer

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Nancy Miami, FL

Purchased for my Mother-in-law who is 95. Her sons said she wouldn’t wear it but she does and feels so much more secure and safe. She really likes the button in the shower. She thinks the sign for the door reminding her to take the unit with is a good idea too. Thankfully she hasn’t had to use it and hopefully never will need to. The peace of mind for all us is so important since she still lives alone. We do wish the bracelet had fall detection as she simply wouldn’t wear the necklace that does. Thank you

1 year ago

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Verified Customer

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Michael Medford, MA

The last time it was used the emergency responders were not given the lockbox number to gain access to the front door and ended up breaking the back door to gain access. The code is 1987. It was a lockbox that my nephew had - in other words not supplied by you. I called and gave the number to the person I talked to at mobile help before the responders broke down the door. Do you not supply numbers that you are not getting paid for? If not why was the number not given to the responders? This happened a while ago. She has not fallen lately so I don’t know the date but it was the last time she needed help sent.

1 year ago

Reply from MobileHelp

Hi Michael, We received your review, and we are sorry to hear about this incident. We would like to have our Technical Support team give you a call for further assistance resolving any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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Arlene Wolf Ann Arbor, MI

I am pleased with my Mobile Alert system. I have accidentally pressed the button on 3 different occasions, but have easily cancelled the false alarm. Have not had the device long enough to give an opinion on promptness of emergency calls or Mobile Alert service calls

1 year ago

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Verified Customer

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Janice Phoenix, AZ

Your customer service is excellent very attentive, very detailed, explanations and instructions. What I don't like is your equipment. I have the fall detect device and it goes off at the strangest times, ......when I'm lying on my back asleep it will scream " fall detected", standing in line at the grocery store, screams "fall detected", yet when I bang the pendant into something by bending over it does NOT say a thing. Very strange. It does not give me a lot of confidence in its ability to detect an actual fall. It's been replaced once and the second one does the same thing. Goes off at the strangest times. Not exactly happy.

1 year ago

Reply from MobileHelp

Hi Janice, We received your review and we apologize for the issues you are experiencing with false alarms. Our Technical Support team will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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Pamela Cannon Falls, MN

We are so happy with MobileHelp! It's given Mom the peace of mind that is so valuable to someone who lives alone. It's given our family peace of mind knowing that she will have help asap, if she ever needs it, 24/7. What a valuable product and service!

1 year ago

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Verified Customer

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Alice

Mobile help has been excellent for my mother. They are very patient and explaining to her how to use it. It has helped her when she needed it. She press the button and they responded and got her the EMTs. She asked that it be brought to her in rehab!! I would like to see an improvement in the length of time the battery stays charged.

1 year ago

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Verified Customer

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Brenda Drummond Columbus, OH

MobileHelp is great about notifying me when my cousin has set off her alert necklace or the emergency button. They are also good at alerting me that the necklace needs charged. It’s a comfort knowing that she is safer at home than before.

1 year ago

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Verified Customer

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Debra Lawson Houston, TX

Setting up Mobile Help for my mother was amazingly simple. As I stated to the agent who assisted me in acquiring this service, this is another layer of protection for my mother, who lives with me , but is home alone most weekdays while work. It gives both of us peace of mind.

1 year ago

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Verified Customer

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mike hopper MO

Unfortunately due to prolonged illness on my part not the family member in need of the device it was intended for i have not yet been able to provide my family member with the device to give sufficient feedback. I will say however the indicator light whether green or red seems to be bright enough for my 60yo combat veteran vision & although my 70+yo elderly cousin who has macular degeneration with mobility as well as weight & other problems hopefully she will be able to see the indicator light as well but it remains to be tested. Additionally i did purposely unplug the pendant from its charger stand & wall outlet to see when or if it would send a notification which it has done successfully albeit in a pretty populated area with sufficient cell towers. My cousin lives in a much smaller area within 45mi of my original text notification area but with ozark terrain & winter weather coming we will see if the notification as much as the charging indicator remains reliable beyond 90-120 day period as experienced with bluestarseniortech equipment which failed multiple times & continues to be a unresolved problem. Ironically bluestar is the one who recommended mobilehelp to myself so i am hopeful & optimistic but still skeptical until i see the results!

1 year ago

Reply from MobileHelp

Hi Mike, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Oct. 11th, 2023

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Verified Customer

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Josephine Dallas, GA

My mother is new to Mobile Help and unfortunately a false alarm occurred. Mobile Help’s quick response to my mother and emergency contacts gives us security knowing how quickly they will respond if an actual emergency occurs in the future. Thank you Mobile Help!

1 year ago

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Verified Customer

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Judith Omaha, NE

So far so good. No emergencies so far. Have to be careful bending down as the device tends to knock against things like kitchen cabinets and set the alarm off. I have now figured out how to cancel - yeah! Your operators have been very patient with me. Loved Albert's advice and manner when he sold the device to me.

1 year ago

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Verified Customer

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Carl Fort Worth, TX

I have been pleased from the first phone call to inquire about service to ordering their premium package for 6 months. I accidentally activated the alert function button and it worked just like it was supposed to and with very quick response. I couldn't be any more pleased and highly recommend this company.

1 year ago

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Verified Customer

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Dennis Quail Valley, CA

Prompt action to enquiries and response for additional equipment plus very efficient reply to emergency alarm. so far just bad handling on our part but from this we know it to be rapid and just what we need for piece of mind for a 84 and 90 tear old living alone.

1 year ago

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Verified Customer

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Edward White Englewood, FL

1 year ago

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Verified Customer

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Carole Tucson, AZ

It really works! I bought this for my friend and neighbor, and yesterday she became dizzy and used the wrist band to summon for help. Bim bam boom paramedics were there in no time at all! Great customer service and an excellent price for peace of mind.

1 year ago

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Verified Customer

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Patricia Helena, MT

I only had to use them once and they were prompt to get me the help I needed and they also alerted my contact person who called me immediately to see if I was okay, if she didn’t get an answer to the phone she was ready to come over. Excellent service

1 year ago

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Verified Customer

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Denise San Diego, CA

The best of having my Mobile Help is the peace of mind. When I fell 3 months ago, prior to having my unit, my phone was not within reach, and I could not get up. My phone rang numerous times - I felt it was my daughter - who lives 4 hours away. I was on floor for 7 hours before she arrived at my apartment.

1 year ago

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Verified Customer

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Amy Corpus Christi, TX

I’m very pleased with this service. My mother lives alone and this relieves some of the worry about her falling and no one knows. I like that I get emails even when the battery is low. My mother is very independent so her just wearing the necklace is very agreeable for her.

1 year ago

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Verified Customer

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Jennifer Goggin East Longmeadow, MA

My mom has only had MobileHelp for a few months, but so far it has been great. She had a fall when she first got the program and we were informed immediately and EMTs were there quickly and able to get into her home through the lockbox key. My siblings and I feel very reassured knowing that she now has a reliable system for emergencies.

1 year ago

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Verified Customer

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Irma M San Diego, CA

The entire unit had to be replaced within only a few short weeks of starting due to a "hot battery" on the mobile piece. That was pretty disappointing to have as this device is sent to my mom out of state who needs assistance with set up. She lives alone. The new unit was sent fairly quickly but then we had to coordinate a way to assist my mom in setting up-- this caused a one-week delay. It's a little too soon to rate the overall experience or quality of the device but this wasn't a good first impression. I would say though that the customer service was very professional and helpful when I had to call.

1 year ago

Reply from MobileHelp

Hi Irma, We received your review and we apologize for the issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team is always happy to help guide you through any equipment setup over the phone. When possible, the equipment is shipped already active and ready to be used upon arrival and powering on the unit. Please let us know if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family!

Jun. 17th, 2023

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Verified Customer

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Eileen Concord, MA

Haven’t had it very long but don’t like having to carry the WiFi equipment Around with me. Forget it quite frequently. Like the idea of having the ability to notify If I have a fall though. Good to have lockbox included. Watch is very nice. Since I have not had the need for it, it’s very hard for me to measure rating But it seems very good for the money. Would like to fill out this form when I have had more experience with it but it seems very good. Separate WiFi gadget is a nuisance. I left some answers blank just not had enough experience to answer.

1 year ago

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Verified Customer

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Elizabeth Mann Beverly, MA

The service center responded quickly. I didn't remember to hold the button down until I got the message that it had been cancelled. The problem I had was trying to hear the the voices on the other end. I could not find any reference to changing the volume.

1 year ago

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Verified Customer

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Sandra Boston, MA

I haven't needed anything yet so I don't know if I will be satisfied or not. The first day I wore the device it said that it detected a fall... when in fact all I did was put it on over my head. ?!? But I followed the instructions to dismiss the "call for assistance" and have had no issues since. I take it off to sleep, but the charger is only inches from my pillow.

1 year ago

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Verified Customer

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Lisa Valley Stream, NY

I was skeptical at first but this system really works. I have received alerts when my mother has tested the system, used the system and when the battery in low on her pendant. I really like that multiple people can be setup in the system to be notified.

1 year ago

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Verified Customer

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Franklin Mexico, MO

The response to calls is fast even though we have not had an emergency yet. Either our systems are sensitive to your receiver, or they are defective. I don't think they are defective. But my reasoning is because we have had perhaps six alerts in the less than three weeks since we got the Mobile Alert. I am not complaining.

1 year ago

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Verified Customer

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Cecelia Talbot Seattle, WA

This was a life changer for us. My husband was able to stay at home and be independent. It gave him confidence to be alone when his heart was giving him problems. When a real problem came about, he was able to push his button and help came quickly and it saved his life. .

1 year ago

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Verified Customer

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Diane Oak Harbor, WA

I like the security of wearing the device. Have not had to use it for any emergency, but it is there when or if I need it. The sales department was very helpful and patient, waiting for us to make a decision. There was no pressure just help

1 year ago

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Verified Customer

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Barb White Plains, NY

I like the features available, including the lockbox for a door key so EMS won' have to break down my door if they need to access my apartment. Customer service is excellent. I was contacted to do a full test of the system soon after installation.

1 year ago

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Verified Customer

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Lee Mount Laurel, NJ

Best gift I ever gave myself. I get an immediate response when a fall is detected. If I’m fine I push the button and alarm is canceled. I charge it quickly before going to sleep. Wear it while sleeping and showering. I live alone and walk my dog a lot with complete peace of mind. Customer service answers all my questions.

1 year ago

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Verified Customer

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Heather Avallone Walkersville, MD

So far my mom hasn’t needed emergency service, but it brings both me and my mom peace of mind to have this device. It’s lightweight and easy to use. Also, excellent customer service and support for the purchase and setup.

1 year ago

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Verified Customer

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Hannah Franklin Square, NY

They walked me through every step to set up the system and answered every question I had. I hope never to need the service,. I must have bent over and triggered a false fall alert. It was reassuring that they called, even if I was unaware that I had "fallen."

1 year ago

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Verified Customer

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Suzanne Andetdon Lufkin, TX

They sure do answer a call quickly ; I just laid my u it down on the bed to get my top on & it went off. I answered that it wasn't an emergency but those operator questioned me to make sure that myself & anyone else in the home needed help

1 year ago

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Verified Customer

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Lydia Montoya Round Rock, TX

Upon receipt when my mother was in rehab, she did not wear the device and packed it in her suitcase. When discharged, 16 days later, we were unloading her suitcase from the trunk to roll.it in. No sooner had we reached the door when we received a call from MobileHelp asking if my mother had fallen. This was speedy and impressive!

1 year ago

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Verified Customer

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Barbara Owen New Smyrna Beach, FL

I'm a new client & find my necklace very sensitive to send a fall message with little time to say i'm OK. Last week it went off when I was sitting in a chair talking to a young man about a new phone! I am not able to wear your watch as I have a very small arm. Only way I could wear it was at my elbow and that does't work. I like th pendent and would like tosen the watch back in exchange for another pendent.

1 year ago

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Verified Customer

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Zelia bailey Louisville, KY

Friendly, clear, concise, prompt when the button is depressed, the customer service reps are not just there for a sell, they take the time and allow you the time to make a decision. Also setup was easy and their people are people persons. Great call in selecting them

1 year ago

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Verified Customer

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Jane B Wayne, NJ

Customer Service is excellent. Purchased fall detection, thank goodness. Within one week of activation experienced a fall, MobileHelp responded immediately. With less than 3 minutes primary contact was notified and help was dispatched. Remarkable and worth its weight in gold.

1 year ago

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Verified Customer

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David and Katie Way Northfield, OH

We dealt with Albert. He was very informative. Patient, and willing to answer all our questions. What he had to say was very believable. We were in the market for a system. This was the one for us. We bought the duo system to get coverage o both of us.

2 years ago

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Verified Customer

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Destry Pohlmeyer Brenham, TX

We looked into Life Alert first, but the cost was too high for my mother. We then researched more and found MobileHelp. We found this was a system she could afford better. It has worked well for her and she really likes wearing the watch on her arm.

2 years ago

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Verified Customer

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Debbie Koehn Pflugerville, TX

It lasts one day then recharge. If you ask the people about it they say it last 3 to 4 days without having to charge it. If you read the booklet that comes with it it recommends charging it everyday. We had two new machines and either both of them are faulty or the people you ask them about it don't know what they are doing. But they are good to respond if they think something happened at home.

2 years ago

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Verified Customer

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Betsy Alviani Newhall, CA

MobileHelp has worked very well for my 92 year old mom. Gives me peace of mind whenever I need to leave the house. I appreciate the text alert I get if her device has been activated. So far it has only been activated because she drops it. No emergencies yet.

2 years ago

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Verified Customer

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Judy zauner Mesa, AZ

When I first started checking on mobile devices I got a hold of a lady in your company that explain to me what I could get but then when I said I wanted to check other places she got kind of high pressured and said oh well she would give me a bracelet she'd give me this and she'd give me that so I went with your company and got all of this stuff. In the meantime I found out that what I all I really needed and wanted was a pendant that would detect Falls and that I could wear the same pending outside not something that I had to change every set time I went out the door. I called and told him what I wanted and the man I talked to said well I'm surprised at the lady you talked to first of all didn't tell you that we have a pendant that has a GPS in it. I re-ordered just the pendant and it never showed up and found out that that package had gone to Texas. So I called again and they said that they would send it to me and have it within three days it didn't arrive so I called again and the lady I got a hold of said that it had never been sent but she was going to send it overnight and this woman the last woman that I got a hold of her was wonderful she Explained a lot of things to me help me understand more things than I had heard before. If it had not been for her I would've sent everything back to your company and re-ordered from somebody else. I can't tell you how much she help me. I was also charge for an upgrade and when I told her that she said that should've been a downgrade but so far I have not seen any refund on the stuff that I sent back. Because of all this I probably would not very highly recommend your company to other people.

2 years ago

Reply from MobileHelp

Hi Judy, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Sep. 1st, 2022

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Verified Customer

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Dusanka Orlovic Los Altos, CA

The unit is very sensitive and ocasionaly just as puting it on the table it calls alarm. It imididiately tells you to cancel if not needed. That saves the unneceserly the trip. ately tells you to cancel it if not needed what safe the u

2 years ago

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Verified Customer

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Karen Anders Bismarck, ND

I have the all in one pendant and it works well. I like that it has GPS, fall alert and 2 way speaking. It was affordable and when I have accidently bumped it, I received a quick response. I like that I can take it when I travel out of state and wear it on the shower. If I have had questions, customer service was very helpful.

2 years ago

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Verified Customer

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Tina Hartman Anderson, IN

Their customer service has always been helpful when I called. I love being able to see gps location of my parents in the event of an emergency. I only wish there were not limits to the number of times I could use the GPS locator.

2 years ago

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Verified Customer

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Leah Cookeville, TN

Its great having a peace of mind. Got this system for my Grandparents. They gladly wear it every day. I like that I can set it up to get notifications if the mobile help is activated and it also lets me know if its a false push. It also is able to give me their location if a medical emergency does arise.

2 years ago

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Verified Customer

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Nikki Fiegel Van Wert, OH

I bought MobileHelp for my parents after my mom had a pretty bad fall. The people on the phone were really nice and helpful. The equipment was super easy to set up and understand. There is always a friendly voice at the other end. Luckily we have not needed them yet but during the set up process and going through getting used to wearing the pendant and watch we have made a couple non-emerent calls and they are always super helpful and reassuring! Only reason they didn't get 5 stars is I wish the response time was a little faster.

2 years ago

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Verified Customer

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Deborah Piette Santa Rosa, CA

It's only been a few weeks but compared to Rescue Alert, they are fabulous. The equipment seems fine and I am not getting called every other day having equipment screaming at me. this is succint and goes everywhere. So far, so good and the person who set me up was great. Cudos.

2 years ago

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Verified Customer

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Joanne Knepler Bartlett, IL

i have accidently bumped my alert button on my necklace several times and there was an immedIate from you to confirm that there was an immediate urgency. I liked this!!! e to your center to verify if there was an emergency.sponse." I did not fall, but was assured sponse"

2 years ago

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Verified Customer

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Tony Buelow Fort Myers Beach, FL

Mathew P was outstanding in his customer service when reviewing the product, how everything works, was very concerned that we would be happy with product and services. I worked with another product rep (L.A.) and they seemed to have a very good product as well but the agent was extremely high pressure (even called My Mother when asked not to). I felt much more comfortable with Mathews approach.

2 years ago

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Verified Customer

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Kathryn Wade Fulton, MO

After a short time with MobileHelp, I am quite satisfied with how quickly the equipment came, my interaction with operators etc. The only thing that has disappointed me is the extreme sensitivity of the fall alert. I have not fallen, but have somehow triggered the fall alert several times. The last time was a few days ago as I was walking across the living room.n with people on teh

2 years ago