Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jane B Wayne, NJ

Customer Service is excellent. Purchased fall detection, thank goodness. Within one week of activation experienced a fall, MobileHelp responded immediately. With less than 3 minutes primary contact was notified and help was dispatched. Remarkable and worth its weight in gold.

3 years ago

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Verified Customer

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David and Katie Way Northfield, OH

We dealt with Albert. He was very informative. Patient, and willing to answer all our questions. What he had to say was very believable. We were in the market for a system. This was the one for us. We bought the duo system to get coverage o both of us.

3 years ago

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Verified Customer

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Destry Pohlmeyer Brenham, TX

We looked into Life Alert first, but the cost was too high for my mother. We then researched more and found MobileHelp. We found this was a system she could afford better. It has worked well for her and she really likes wearing the watch on her arm.

3 years ago

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Verified Customer

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Debbie Koehn Pflugerville, TX

It lasts one day then recharge. If you ask the people about it they say it last 3 to 4 days without having to charge it. If you read the booklet that comes with it it recommends charging it everyday. We had two new machines and either both of them are faulty or the people you ask them about it don't know what they are doing. But they are good to respond if they think something happened at home.

3 years ago

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Verified Customer

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Betsy Alviani Newhall, CA

MobileHelp has worked very well for my 92 year old mom. Gives me peace of mind whenever I need to leave the house. I appreciate the text alert I get if her device has been activated. So far it has only been activated because she drops it. No emergencies yet.

3 years ago

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Verified Customer

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Judy zauner Mesa, AZ

When I first started checking on mobile devices I got a hold of a lady in your company that explain to me what I could get but then when I said I wanted to check other places she got kind of high pressured and said oh well she would give me a bracelet she'd give me this and she'd give me that so I went with your company and got all of this stuff. In the meantime I found out that what I all I really needed and wanted was a pendant that would detect Falls and that I could wear the same pending outside not something that I had to change every set time I went out the door. I called and told him what I wanted and the man I talked to said well I'm surprised at the lady you talked to first of all didn't tell you that we have a pendant that has a GPS in it. I re-ordered just the pendant and it never showed up and found out that that package had gone to Texas. So I called again and they said that they would send it to me and have it within three days it didn't arrive so I called again and the lady I got a hold of said that it had never been sent but she was going to send it overnight and this woman the last woman that I got a hold of her was wonderful she Explained a lot of things to me help me understand more things than I had heard before. If it had not been for her I would've sent everything back to your company and re-ordered from somebody else. I can't tell you how much she help me. I was also charge for an upgrade and when I told her that she said that should've been a downgrade but so far I have not seen any refund on the stuff that I sent back. Because of all this I probably would not very highly recommend your company to other people.

3 years ago

Reply from MobileHelp

Hi Judy, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Sep. 1st, 2022

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Verified Customer

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Dusanka Orlovic Los Altos, CA

The unit is very sensitive and ocasionaly just as puting it on the table it calls alarm. It imididiately tells you to cancel if not needed. That saves the unneceserly the trip. ately tells you to cancel it if not needed what safe the u

3 years ago

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Verified Customer

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Karen Anders Bismarck, ND

I have the all in one pendant and it works well. I like that it has GPS, fall alert and 2 way speaking. It was affordable and when I have accidently bumped it, I received a quick response. I like that I can take it when I travel out of state and wear it on the shower. If I have had questions, customer service was very helpful.

3 years ago

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Verified Customer

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Tina Hartman Anderson, IN

Their customer service has always been helpful when I called. I love being able to see gps location of my parents in the event of an emergency. I only wish there were not limits to the number of times I could use the GPS locator.

3 years ago

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Verified Customer

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Leah Cookeville, TN

Its great having a peace of mind. Got this system for my Grandparents. They gladly wear it every day. I like that I can set it up to get notifications if the mobile help is activated and it also lets me know if its a false push. It also is able to give me their location if a medical emergency does arise.

3 years ago

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Verified Customer

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Nikki Fiegel Van Wert, OH

I bought MobileHelp for my parents after my mom had a pretty bad fall. The people on the phone were really nice and helpful. The equipment was super easy to set up and understand. There is always a friendly voice at the other end. Luckily we have not needed them yet but during the set up process and going through getting used to wearing the pendant and watch we have made a couple non-emerent calls and they are always super helpful and reassuring! Only reason they didn't get 5 stars is I wish the response time was a little faster.

3 years ago

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Verified Customer

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Deborah Piette Santa Rosa, CA

It's only been a few weeks but compared to Rescue Alert, they are fabulous. The equipment seems fine and I am not getting called every other day having equipment screaming at me. this is succint and goes everywhere. So far, so good and the person who set me up was great. Cudos.

3 years ago

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Verified Customer

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Joanne Knepler Bartlett, IL

i have accidently bumped my alert button on my necklace several times and there was an immedIate from you to confirm that there was an immediate urgency. I liked this!!! e to your center to verify if there was an emergency.sponse." I did not fall, but was assured sponse"

3 years ago

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Verified Customer

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Tony Buelow Fort Myers Beach, FL

Mathew P was outstanding in his customer service when reviewing the product, how everything works, was very concerned that we would be happy with product and services. I worked with another product rep (L.A.) and they seemed to have a very good product as well but the agent was extremely high pressure (even called My Mother when asked not to). I felt much more comfortable with Mathews approach.

3 years ago

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Verified Customer

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Kathryn Wade Fulton, MO

After a short time with MobileHelp, I am quite satisfied with how quickly the equipment came, my interaction with operators etc. The only thing that has disappointed me is the extreme sensitivity of the fall alert. I have not fallen, but have somehow triggered the fall alert several times. The last time was a few days ago as I was walking across the living room.n with people on teh

3 years ago

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Verified Customer

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Judy Jaffie Takoma Park, MD

My husband fell off his bike last week, and they dispatched help. They tried to contact me, but when they couldn't that contacted my daughter who was also listed. The device's fall detection worked properly, we were alerted properly, and staff answered all of my daughter's questions.

3 years ago

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Verified Customer

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CORRINE POVICH Sun City West, AZ

After wearing the device for only four days, I slipped on my driveway. I couldn't get up. I pressed the button my fob. In less than five minutes the firemen came to pick me up. I''m amazed at the quick response. Now I know it really works.

3 years ago

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Verified Customer

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Linda Ryan Moss Point, MS

Everyone was extremely helpful when I was having problems with connection due to a poor signal in my area. I unfortunately had to return it because it only worked half the time for that reason. If they put up a closer cell tower, I will probably try it again.

3 years ago

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Verified Customer

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Judith H Reynolds Albuquerque, NM

I've only had MobileHelp for a few months, but during that time I had one false alarm which they handled well. Every time I have had occasion to contact them with queries they have answered my questions fully and most satisfactorily. The unit is easy to wear and keep charged. Happily the company will notify you should you have let the charge get too low.

3 years ago

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Verified Customer

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Eleanor Marx Howell, MI

Good product. I feel safe wearing it. Two suggestions: device is "bulky" and hopefully could be "streamlined" to a smaller, less bulky unit. Also would like it is white instead of the black. Service is very attentive. I am surprised battery only lasts for two days, rather than the four days promised. Fall detection seems at times "hypersensitive" and reacts with slightest down movement. Having said all this, I feel safe with this program

3 years ago

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Verified Customer

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Jeffrey S Waddell Cincinnati, OH

Our family switched to Mobile Help for all their features. My mother in law, who is 83 and has dementia, fell. She had her fall necklace on which detected the fall. Tex were sent to all family members and emergency help was sent. Very happy with the response.

3 years ago

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Verified Customer

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Ali Bassett Tolland, CT

My mother in law dropped her button while putting it on in the morning and they conacted her immediately. She said they were very nice to talk to and she explained that she was fine and just dropped her button. This was her first experience talking to them and it made her more confident.

3 years ago

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Verified Customer

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Beth P Jarvis Pittsville, MD

Just had my first experience with my mom using this this morning. Worked exactly as described, got a text, could hear the voice calling for my mom. Went down and found mom in floor and spoke to person, they verified who I was and cancelled call.

3 years ago

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Verified Customer

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diane Bemidji, MN

i feel that mobilehelp brought me to a good choice of the micro device for 'medical alert' situations. i have had a couple of times needing to understand the function of such 'n have received the help in an expedient, professional manner.

3 years ago

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Verified Customer

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Helen Titzel Mechanicsburg, PA

I do not know how to answer. I am pleased with MobileHelp but have never had to use. I keep forgetting to test once a week. I did it once and pushed wrong thing and the person on the other end was very helpful. I am trying to remember to test each Saturday. I like My wrist device and have had no problem with it.

3 years ago

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Verified Customer

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Melissa Hobbs Fort Madison, IA

I have had several occasions where some action on my part have caused the button to notify Mobile Health of an issue. Each time the button performed as it should. Staff answered in 2-3 minutes. I apologized each time. Unfortunately, I fell twice and the pendant did nothing. I am clumsy due to a history of strokes. I don't know why the alert did not function. Both falls were hard and should have triggered the system. Fortunately I was not unconscious and could have called for help.

3 years ago

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Verified Customer

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Claudia Gilpatrick Trenton, MI

Very easy to sign up and very helpful sales staff to determine what type of equipment was needed after having problems with two other companies. This is our first experience with Kneiding this type of equipment for my 100 year old mother. Our home does not have a solid Internet service on the second floor, nor do we have wired phone jacks on the second floor. I had no idea there were so many different types of equipment, all requiring a different power connection requirement for each type of equipment.

3 years ago

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Verified Customer

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Beverly Cavin Boise, ID

I've mistakenly dropped mine a few times while taking it off to shower and itvwill immediately say a fall has been detected. It shows me that if I were to fall it will detect it and call for help. Thankfully i haven't had any falls.

3 years ago

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Verified Customer

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Tonya Robinson Bamberg, SC

They respond quickly even though they have had several false alarms from mom accidentally pushing button. Even had ambulance contacted when she didn't hear them trying to ask her questions. I feel comfortable they will be there for her or Daddy if he is never not a false alarm.

3 years ago

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Verified Customer

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Jennifer Evans

My mother dropped a bottle of water but it registered and sent the alarm in. Immediately they were in contact with her to make sure all was OK. The fall detection is on point. Equipment is wonderful! I and my mother are very happy and feel so much happier.

3 years ago

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Verified Customer

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Irby Jimi

I had my pendant 1 week when my husband fell at 2 am. He has Alzheimer's dementia. I pressed the button and my response was quick and 2 guys showedup and got him up.They we're so nice. I am very happy with mobile help and have told countless people about

3 years ago

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Verified Customer

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Anita Hansen

It started out rocky because after I had Mobile Help for two or three days AT&T was transforming their local tower from three gigs to five gigs and it screwed everything up. But Mobile Help was very diligent and helpful and everything turned out just fine and they are doing a marvelous work.

3 years ago

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Verified Customer

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Jean Tomlin

I feel very safe wearing the fall button and the whole system is working fine. I did have trouble with the mobile device that I need to take with me when I go out. It wouldn't hold the charge, but customer service quickly addressed the issue and are sending me a new one for which I'm very happy.

3 years ago

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Verified Customer

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Dave Koster Livermore, CO

I enlisted Mobile help to help us equip a relative with their device in spite of his lack of computer knowledge or use. I agreed to forward any info during his early use. He really enjoys the new sense of security that Mobile help provides.

3 years ago

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Verified Customer

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Ann Wilbanks Crowley, TX

I was out of town and they could not reach me and I try calling them and they called my daughter and to she called me to see if I was ok the went on and dispatch ems to my house and my other kids had to tell them I was ok I finally got intouch with with I told I was ok

3 years ago

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Verified Customer

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RICHARD DUGO Escalon, CA

I am new to mobilehelp and have had several accidental alarms due to bumping the device. When trying to negate the alarm the call still goes to an operator. cancelling the alarm does not seem to be working. the good news is that someone always answers.

3 years ago

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Verified Customer

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Joan Peck Penn Yan, NY

I do not know much right now but what I do know the people are absolutely wonderful and will help you every which way they can. I thank God I haven't needed their service yet however I know they are wonderful people. I believe they will do everything to assist you.

3 years ago

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Verified Customer

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MARGARET OLIVER Fairfax Station, VA

Had to replace help button. Came in 3 days. very helpful when I called to get it turned on. Love the fact that I can talk to someone if I get in trouble. I like that I can use it if I have a problem when I go for a walk or out shopping etc.

3 years ago

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Verified Customer

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Richard J Piereth Nitro, WV

I really like not having to have a base unit. It is truly mobile and I have coverage everywhere that I go. It is also a great value compared to other plans. The fall detection is an important feature to have and it really does work. I bent over a little too quickly and it thought that I had possibly fallen. I was contacted almost immediately to make sure that I was OK. Getting help is just a button push away.

3 years ago

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Verified Customer

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Peter Guido Aurora, IL

The Mobile Help system saved my uncle’s life. He fell last year, hit his head and fractured a shoulder. The fall detection worked flawlessly, received a call within minutes and the ambulance was there when I arrived. This is an amazing product and I would highly recommend it to any senior living on their own.

3 years ago Edited January 10, 2024

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Verified Customer

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Sylvia Michel Beaver Falls, PA

They are interested in me getting the best use of my purchase. The only problem I really have is the fall detection devise is to sensitive. It goes off when you are not even moving. I didn't want it going off while getting my hair done so I put it in my purse. Yes, my purse was talking some guy told me

3 years ago

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Verified Customer

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Carol St.Claire Bakersfield, CA

It is very responsive to every move. I set it down on a hard surface and apparently it was a little faster and harder than intended, a sweet voice told me a fall had been detected. It told me to push the button if there was no fall. I did and no EMS came. I feel very confident I am being monitored and am safe.

3 years ago

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Verified Customer

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Dennis Cormier Worcester, MA

Gratefully I have not had to use the MobileHelp equipment in an emergency, but the equipment instructions, setup, testing etc. were quite easy, and I received excellent help from customer service when I asked for it. I am quite happy so far.

3 years ago

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Verified Customer

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Lance Heern Iowa City, IA

Very quick response from the operators, everyone has been quite polite and helpful. Getting a text from the person helping my wife before I got a call threw me the first time, but now I realize it's a very good backup system . Couldn't be more pleased with the program so far.

3 years ago

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Verified Customer

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Michael Santostefano Hillsborough, NJ

I have had the Mobil Help system for only two months and although I haven't needed assistance, I did push the help button by accident and It triggered an immediate response from the support center to ask if I needed assistance. It is reassuring t ik know help is only a push of the button. As part of my package I received a lock box to allow emergency assistance to gain entry to my home without breaking dow nb a door.

3 years ago

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Verified Customer

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Jane Bittner Akron, OH

The response to the button being pushed is very quick. Almost immediately the operator is talking from the base. If they don't hear anyone answering they immediately call the phone numbers that we have set up. If they talk to my mom and paramedics are being called they immediately call me to make sure I'm aware. Very reliable.

3 years ago

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Verified Customer

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Lynette Dettinger La Crosse, WI

I have dealt with absolutely awesome people. They are compassionate, knowledgeable. They make you feel like you are the only customer they have. My aunt has not had to use her system yet but I feel confident that it will work when it is needed.

3 years ago

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Verified Customer

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Barbara A Hammond

I have only had MMobile Help service for a month have been so pleased with the Customer service. Each person I have spoken with has been most friendly, courteous, and helpful. They seem to be right "on top" of things. So far I am delighted.

3 years ago

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Verified Customer

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M. Kalman Manchester, CT

I have not had to use the service and hope I won't, but I'm glad to have it "just-in-case" I chose it because it had the wristband for home and also a device for away from home, which is small and easy to take with me when I'm out.

4 years ago

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Verified Customer

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Gary Nerger Glendale, AZ

I guess the ultimate test is whether we actually need to use the system which we have yet to need, thankfully. However the entire order, delivery, setup, training and customer service part of the program couldn't have been more seamless.

4 years ago