Name: MobileHelp
Rating: 4.6

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Verified Customer

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Linda

If they would make it smaller or in women’s sizes I would be happier since it is big for a small person but everything else seem to be good and I am happy with it. I got the package promptly and it was easy to set up. It is nice that they text people if there is a false alarm.

5 years ago

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Verified Customer

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Rudolph

My initial contact with this company was very informative, detailed, and explained everything well. They overextend themselves when I've had questions, which I really appreciate. Everything has worked out fine so far if we need to test it.

5 years ago

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Verified Customer

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Rodney

MobileHelp is very attentive and polite. I've had a couple of false alarms, and they always make sure I'm alright before they hang up the phone. I think the device is a little bit more sensitive than it should be, but I'd rather it be more sensitive than less. When I tested the device, it was very easy and it makes me feel secure and protected.

5 years ago

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Verified Customer

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Anonymous

They've been great in giving assistance in customer service. The basic program works well. The pendant that I wear around my neck will sometimes hit a table or desk and activate the alert, but then I can just deactivate that if it's an accident. They have a great low cost for their program.

5 years ago

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Verified Customer

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Sarah

I don't dislike anything about this system. Whenever I've called or tested the device, they've been prompt. The person who's answered is always courteous and prompt. They are very excellent if I've had to call with an emergency. Also, if I've had any questions, they've answered them quickly.

5 years ago

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Verified Customer

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Lillie

My equipment was sent on time and then they went through it all with me to make sure everything worked. I like that I can wear it on my wrist at all times. I think every senior citizen should have at least one in their home and one that they can use to go out and travel with.

5 years ago

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Verified Customer

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Phyllis

Thankfully, I've never had to actually use the system for a real fall. In times where I've activated the system on accident they've always been quick to respond! The necklace is a little touchy, but other than that I love it.

5 years ago

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Verified Customer

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Shirley

The MobileHelp team was at my house on time and were very helpful. I had to use my device when I fell and they came on time within a few minutes. I feel very comfortable knowing that the device is here and if I need it they will respond. I wish the system were a little cheaper.

5 years ago

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Verified Customer

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Mary

I've been very impressed with their customer service. When I talked to someone that helped me through all of the testing, I felt I knew everything I needed to know. They're very helpful in customer service and patient in explaining all of the pieces sthat go with the mobile unit.

5 years ago

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Verified Customer

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Anonymous

We've tested the medical alert device and it's always worked. They've always shown up with a prompt response. It's nice to know that someone will respond immediately if something goes wrong. Customer service has always answered promptly and have been helpful.

5 years ago

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Verified Customer

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Judy Kagiliery

Customer service. I've only been on for about a month but when we have accidentally set it off we have had a very quick response and customer service has answered any questions I might have very quickly and efficiently. Thank you.

5 years ago

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Verified Customer

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Ken Achiron

excellent tech support, short wait also had all the data I needed when I called it. The tech responded directly and quickly. When the first mchine's batter was not holding well, they automatically swapped it out for a anew one.

5 years ago

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Verified Customer

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Judith Robinson

I have been impressed with their customer service and the electricity went out in my home and the unit notified my daughter that I didn't have electricity. I didn't know it would do that. I am planning on getting one for my older sister who is alone

5 years ago

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Verified Customer

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Allan

Compared to other prices, the value is good. The response time is adequate. I like the fact i an go to multiple locations. It is not strictly for the home. Customer support is very pleasant and thorough and explained all the products.

5 years ago

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Verified Customer

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Anonymous

I am glad I am using a company I can count on. They answer all my questions when I have questions. They walked me through everything like how to set it up and everything. I don’t have family around me so it is comforting to have.

5 years ago

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Verified Customer

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Henry

I was kind of overwhelmed when I opened the box at all the number of pieces but once I talked to them with my basic questions, they were helpful and I got the system up and operational. The sales people told me about the features. It is excellent. I am very satisfied.

5 years ago

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Verified Customer

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Cathy

Feeling secure and safe is the best part. I don’t feel so alone. I know I have somebody out there to help when I need it. I had a fall in my living room a week after I received and they came and helped get me off the floor.

5 years ago

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Verified Customer

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D

One day I was out in the yard and suddenly I hear my name and it was the paramedics and I realized my beeper was going off. They were very nice about it. I like that the alert notices little things. I do forget to take it with me sometimes. They did help walk me through it and they were very good about it.

5 years ago

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Verified Customer

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C

Everybody I have dealt with has been fantastic. I got the package in the mail promptly, I was pleased with that. The necklace is very sensitive. It has gone off twice and I was sitting down. I don’t wear it during the day. The price is good.

5 years ago

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Verified Customer

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Joan

Compared to other companies they are alright. I don’t like they I have mistakenly set it off several times but those might have been my fault. I have to try to be careful. As soon as I push the button, I am connected to an operator. I am very pleased with mobilehelp.

5 years ago

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Verified Customer

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Barbara

I wish the necklace part was longer than it is, it is kind of short and it goes off easily but otherwise I do not have any problems with it. I like having it for safety. I have had it go off accidentally a few times and the response was immediate. Everything is working properly.

5 years ago

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Verified Customer

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Jane

It is very sensitive, sometimes when I am in the shower it will go off accidentally. When that does happen, I have to get out of the shower to cut it off. Other than that I like it and it is very good. I like it. They have great customer service. They are very friendly and personable.

5 years ago

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Verified Customer

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Gloria

So far everything there has been an issue, they call. They come right on. It might be a little bit cumbersome and big. It can be both a good and bad thing that it is extremely sensitive. Everyone as the company seems to be nice and pleasant to deal with.

5 years ago

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Barbara

When I call, my questions are answered and they are always there. I know it works because my mom has pushed the button and it was there for her. I do not like the intercom device. She said is sounded like someone was outside yelling so she did not respond to it and they called me and they 911. It might be better if there were two of them on opposite sides of the house.

5 years ago

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Verified Customer

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Jerry

Everything they have promised thus far, they have lived up to. I feel confident if I have to use it, it work just fine. I have tested it. It alerts you to keep it charged and it is very timely with it though the battery does not last as long as I had hoped it would but I am getting used to it. I appreciate it very much.

5 years ago

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Verified Customer

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Anonymous

They’ve been very helpful both with the set up and with the follow up. They have contacted us when there has been an incident. The system automatically detects if there is a low battery. She wears the bracelet and does not like it when it is accidentally set off.

5 years ago

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Verified Customer

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Alvina

It was very easy to install. It was very easy to test. They are there when I need them. I feel secure with it. I have one to go with me when I am going somewhere and one for the home as well as the door lock and the base. I feel like I am safe in my home and when I am out of the house.

5 years ago

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Verified Customer

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Florence

When help was needed, they were right there. We have it for both my mother and my mother in law. My mother in law fell and it worked the way it was supposed to. They have done everything they said they would. They are always responsive.

5 years ago

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Verified Customer

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Edna

All the technicians I have spoken to do exactly what they said they were going to do. I have gotten good information from them. I was pleased with the speed that it was delivered. I think it was money well spent. I got the wrist band in addition to the necklace. I find the wrist band to be more convenient to the necklace, I actually wear it more.

5 years ago

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Verified Customer

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David

This has saved my life a couple of times. The first time I slipped in the bathroom and landed between the tub and the shower and broke two ribs on my left side. The second time was three weeks later. I fell in a different room and broke three ribs on my right side. It is beautifully made and easy to use.

5 years ago

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Verified Customer

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Terreea Wright

The service is good. I did ask that when alarms are triggered at night that I get the call first regarding my mother before EMT's are called since I am home and the Customer Service person stated they could not do this. Also there are times when the alarm was triggered and while I was assisting my mother the mobile device kept ringing for an operator and it did take a long time for them to respond to us.

5 years ago

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Verified Customer

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Donna

I obtained this device for my mother. The staff were friendly, helpful, and answered questions thoroughly. The set with alert pendant, 2 speaker boxes, and key lockbox arrived promptly and were very easy to set up. About two weeks ago my mother (who lives alone) fell and broke her hip. She used the pendant, was able to call for help via the speaker, and the EMTs gained access with the key in the lockbox. I was notified by automated call that my mother had used the device and help was on the way. It is very possible this system saved my mother's life. I highly recommend!

5 years ago

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Verified Customer

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Orlander

Billing and customer service has been very pleasant and good. I would like it if the device could recharge like my phone because one time I didn’t place it correctly and it went down. I was notified by the company that it was happening. Other than that I really like it.

5 years ago

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Verified Customer

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Sabrina

Customer service is very attentive. I think their service is great. They follow up with afterwards. Everything is great. It is easy to use. I don’t like that she has to remember to put on the necklace and the bracelet, I wish the fall detection was also in the bracelet because she likes that better.

5 years ago

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Verified Customer

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Anonymous

When there are parts I am confused about, I know they will explain it to me if I call customer service. I like how friendly and nice the staff is. It has been easy to use the device as it is easy to understand. It is a wonderful company with wonderful people to work with.

5 years ago

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Verified Customer

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Maria

One time the alarm got pushed and they contacted me right away and asked me if everything was okay so I know they are on top of things. I like the ability to carry it when I am out of the house. I know I will be protected. I am grateful for them. It would be nice if the fall device would also be able to read high blood pressure or heart rate.

5 years ago

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Verified Customer

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Anonymous

Mobile Help was there immediately when I needed them. I fell down on my front concrete steps and took me to the hospital immediately. When I was in the hospital, I lost my watch thing and they sent me another one and got me started back as soon as I was back from the hospital.

5 years ago

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Verified Customer

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Mary

Price seems fair to me. They are so kind and work through everything. It is easy to use and I really like that they call my daughter to let her know I was going to the emergency room. I am really glad I have it. I test it every week to make sure everything is okay.

5 years ago

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Verified Customer

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Sylvia

Service is good. I have accidentally bumped my device a couple of times and the EMPs and police came right away. Even though I didn’t need them, I am glad they were right here on the spot. I am glad to receive that kind of attention. The only thing I don’t like is the pendant gets in my way and is very touchy.

5 years ago

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Verified Customer

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Anonymous

Easy to sigh up. All my interactions with them have been prompt and professional. I don’t like that I need a medical alert device but I do so this one is fine. Everything went smoothly when I used. They reset and everything went fine.

5 years ago

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Verified Customer

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R

Compared to other companies, it is relatively cheap. It has give me good service. They respond immediately every time I have an emergency. If I push the button by mistake, they also respond quickly. I am very pleased with it.

5 years ago

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Verified Customer

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Nicole

Everyone in customer service is really professional and quick to assist if we have any issues. After we press the button, someone will answer the device after about two rings. They are very patient with my mother in law. I like that she can take it wherever she goes and that it is affordable. Overall is has been a positive experience.

5 years ago

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Verified Customer

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Rita Reyes

Thankfully I havenâ€™t had a falling incident yet but have inadvertently set it off twice. The first time the EMS arrived within minutes and although I was embarrassed I was also happy to know that help is there quickly.

5 years ago

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Verified Customer

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Therese Annette Rodriguez

Havenâ€™t had a reason to test it. It went off when I was sleeping and it scared me and still donâ€™t know how I hit the bouton button the fact that it responded Malden me aware of the quick response. That is comforting.

5 years ago

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Verified Customer

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Anonymous

The people were nice when I called to let them know it wasn’t emergency when my husband accidentally sets it off. It has happened a few times. They weren’t upset about it when I explained to them. I like that I have it and I know it is there if I need it.

5 years ago

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Verified Customer

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Kelly

With other companies, I feel like there are hidden fees. I felt like they were very upfront about all the costs. They did no give a hard an pushy sales pitch like other companies, which I appreciate. They answered all my questions promptly. They are very easy to deal with. The device gives us peace of mind. I know it works.

5 years ago

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Verified Customer

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Leila

Customer service was very thorough explaining everything. I like that it detects falls but it is too sensitive. Several years ago we used it to call the paramedics for my brother and they were very thorough and got to our house quickly to take him to the hospital. He died but they got here quickly. I am very satisfied with them.

5 years ago

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Verified Customer

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Marie

I’ve had quite a few incidents where the button goes off for no reason, it is too sensitive. I like that it there when I need it but I feel bad that I cam calling when I hit is accidentally. That is the only thing I don’t like.

5 years ago

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Michael

We like that it seems to be pretty accurate and easy to work with. The only problem we have is the wristband is a little small for my husband. Customer service returns phone calls and gives answers quickly. The price is affordable.

5 years ago

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Verified Customer

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Mary

We have several options that are well placed for my mother. It is very reliable. It works perfectly. The response time is extremely quick. If you have a family member you’d like to have the comfort and assurance that they are okay, I recommend mobile help. The price is very competitive.

5 years ago