Name: MobileHelp
Rating: 4.6

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Verified Customer

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Rosemary Tallahassee, FL

Mobile Help is much better than the other compared to other company I was using. It is half the cost and they are always helpful. The only thing I dislike is that it goes off at the slightest movement. They call and are very nice and you tell them it is a mistake. It has happened two or three times.

3 years ago

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Verified Customer

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Anonymous Northport, NY

The lock box is an excellent idea. It is very helpful. I wish the button was waterproof for the shower that would be helpful in the future. It is a little confusing initially what the different buttons are for but they are very helpful and knowledgeable.

3 years ago

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Verified Customer

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Lisa Spokane, WA

Just the other day my mother in law, who we purchased it for, fell and pushed it and they responded. It is very light and I like that there are multiple ways to use it. It’s really good though there is always room for improvement.

3 years ago

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Verified Customer

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Michael Centreville, VA

Mobile Help is very good. They are very responsive. My mom has made a couple of accidentally and they get back to het immediately. The wrist band is able to detect if she falls. I would be preferable if she only had to wear one device but other than everything else is fine.

3 years ago

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Verified Customer

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Jerry Newport, VT

We haven't had our device very long, but everything seems to work fine with it. They're really good at following up and we're grateful to have it around for safety reasons. One problem we have is that the wall mount you're supposed to have isn't working.

3 years ago

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Verified Customer

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Nancy Latrobe, PA

I haven't had any problems since getting their medical alert device. I like that I can receive help at the push of a button. I tested it and everything went well. I'm also very satisfied with the price because it doesn't cost as much as other companies.

3 years ago

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Verified Customer

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Anonymous Vancouver, WA

They are immediately responsive and very pleasant to deal with. I don't like having to carry the second piece to the device when I go outside. I used it accidentally and they answered very quickly. The base unit battery doesn't last very long and you have to charge it every night.

3 years ago

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Verified Customer

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Andrea Elmira, NY

I like the sense of security their device provides. It is very versatile, and I can wear it either on my wrist or around my neck. I don't have to take it off in the shower or in the bathtub. I've tested it on a couple of occasions and it's very simple and successful.

3 years ago

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Verified Customer

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Rhoda Commack, NY

The customer service rep I talked to was very helpful and pleasant. I like everything about the device. I tested it this month and everything worked fine. I recommend MobileHelp to anybody that's looking for a device. The people who work there are lovely and the device works great.

3 years ago

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Verified Customer

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Daniel Poplarville, MS

I like that you don't have to buy the equipment. All you do is pay the monthly fee and it covers the service. The device gives you a piece of mind for your loved ones if something happens to you. Every time I test it they answer me.

3 years ago

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Verified Customer

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Donna Dover Plains, NY

Customer service was very courteous and helpful when I got my device. Everything was very smooth during the process and the medical alert device functions the way I need it to. Whenever I test it I get an immediate response and they're very helpful and everything worked out fine.

3 years ago

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Verified Customer

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Wilson San Bernardino, CA

I really like the wristband device they offer rather than wearing it around my neck as a necklace. The only time I've activated the device is when I tested it. It took me a while to figure it out, but everything worked out great and they called me right away.

3 years ago

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Verified Customer

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M Buffalo, NY

They were very responsive getting back to me and I've had a great experience with them so far. I'm really happy with the features of the device. I was given a package deal with a bunch of devices, which I'm really happy with.

3 years ago

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Verified Customer

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Brian Mohawk, MI

Customer support was very easy to work with and they explained all the options they had without being pushy. I like everything about their device. It's easy to use, easy to cancel if you make a mistake by pressing the button accidentally, and it works perfectly.

3 years ago

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Verified Customer

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Clifton Fayetteville, PA

They were very good at explaining how everything worked when I was calling to become a new customer. I like the peace of mind that comes with knowing help is right around the corner if I need it. Their customer service is incredible.

3 years ago

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Verified Customer

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Brenda Lincoln, MI

Any concerns I've had throughout the process have been answered promptly. They are very helpful and I like everything about them. I tested the device and it worked after I pressed the button. It's well worth it having the security that I can get help at any time.

3 years ago

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Verified Customer

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Annie New Haven, CT

Whenever you need MobileHelp they are there for you. There is nothing I dislike about their device because it's very helpful and useful. When I tested my device, they were very prompt and accurate not making me wait too long for an answer. I hope more people use this!

3 years ago

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Verified Customer

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Paula Smyrna, GA

MobileHelp is pretty good about responding quickly. The necklace is too sensitive - one time I accidentally set off the alarm and within minutes they had the fire department there to help me. Unfortunately, it was a false alarm but it was good to know that if I had a problem it wouldn't be long before I'd have help.

3 years ago

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Verified Customer

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Dave Winchester, KY

My rep was excellent in answering my questions and concerns. Product shipping was as promised. Mom has accidentally dropped the pendant a couple of times and they responded very quick and very kind. Setup was very easy also. Thank you.

3 years ago

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Verified Customer

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Myrtle Coleman Gary, IN

I am free to move about doing my chores up and down stairs and taking the garbage and recycling outdoors we do have some snow and ice outside but I feel comfortable in that I can take my time and if I need help I have my wrist

3 years ago

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Verified Customer

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Laura Smith Atlanta, GA

Immediate response through loud announcement 3:30 am when husband accidentally pushed help button he was wearing. Our security called to see if we needed help and I could tell them it was a "false alarm" accidentally set off.

3 years ago

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Verified Customer

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Karen Carter (purchased for my Father) Allison Park, PA

Great customer service from the start. I was able to get it all set up for my elderly father and then he was able to get the system working quickly and easily. The notifications and ability to add several people to ensure we're aware of an emergency was very handy.

3 years ago

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Verified Customer

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Marjorie Lazzara

A wonderful service with immediate response times that cover all bases from, complete knowledge of your loved one to, having a feeling of security knowing your loved one has guaranteed emergency assistance at the push of a button...

3 years ago

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Verified Customer

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Sharon Gamet

The price is very reasonable I like that I can cancel an accidental call. On the ccouple of times The calls have gone through It seemed to take a rather long time for the center to answer. I seldom use the wrist band, it is bulky and just plain ugly. The fall detector has caught 2 of 4 falls I have had. One trick I have learned is to wear the necklace backwatds so it isn't pressed when my puppy happens to put his paw on it.

3 years ago

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Verified Customer

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Leanne Evans

They were punctual and I am happy that they are friendly for me, as a completely blind person. I know my grandmother will be alright; even when a mishap occurs with the equipment; as with her personal care attendant cleaning it.

3 years ago

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Verified Customer

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Lorna schmidt

There always available.extreamly dependable and the people who answers the call and even customer service are very nice and remain calm through our the call the EMS r very calm and work hard to examine you throughly.so yes I would recommand mobile help to everyone who could benefit by using them.

3 years ago

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Verified Customer

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June Shaw

I have been a subscriber to MobileHelp for less than two months, and gratefully have had no emergencies. Experience with tech support and customer service have been excellent; however, this is the second report I have submitted and would appreciate no further requests. Thank you.

3 years ago

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Verified Customer

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Michele Becker daughter of Barbara Becker

Mom has had the service for a couple of months and in that time has had few false alarms with pushing her button and you've contacted her immediately and verified she is ok. Thanks so much for giving me peace of mind even though they've been accidental issues.

3 years ago

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Verified Customer

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Marcia

My mother in law has accidentally hit the button a few times and they have always responded very quickly and have been extremely caring and understanding when she tells them it was accidental. But it certainly has shown her how quickly the response is if she needs them

3 years ago

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Verified Customer

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Tamara Johnson

My mom recently fell and broke her hip, the response from mobile help was immediate: the front desk of her retirement community was contacted, after finding her they had mobile alert contact EMTs, and then mobile alert contacted me. Because of the system my mom received quick and necessary help.

3 years ago

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Verified Customer

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Patty Triplett

Because I love the fall detector, it has been on the job 24 / 7. And the set up a child could do, just put your buttons where you want them and push the buttons to activate. Now I have God on one side and mobile help on the other, the people are very courteous to your feelings. Thank you mobile help...

3 years ago

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Verified Customer

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Anonymous

I trust the company. I am hoping when an emergency comes, it won’t be a problem. I purchased it for my parents and grandparents and they’ve been testing it and it will call. It is a very good device. I feel confident it will work in an emergency.

3 years ago

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Verified Customer

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Marilyn

The device is relatively easy to understand and use. I dislike having to remember to take it with me if I leave the house. When I use customer service, it is a satisfactory experience. I was lost once and I pushed the button and they were very helpful.

3 years ago

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Verified Customer

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Anonymous

I’ve tested it twice and both were fine. It works fine. I like that the wrist thing is waterproof so I can wear it all the time. The only thing is that it makes me itch. Also I am a very active person, I work in my garden and set it off.

3 years ago

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Verified Customer

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Anonymous

When I accidentally set off my alarm they were quickly on it. When I told them all was fine they turned it off rapidly. I like that it gives my family peace of mind. I know I could have gotten a unit that costed less but I am happy with what I have.

3 years ago

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Verified Customer

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Linda

If they would make it smaller or in women’s sizes I would be happier since it is big for a small person but everything else seem to be good and I am happy with it. I got the package promptly and it was easy to set up. It is nice that they text people if there is a false alarm.

3 years ago

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Verified Customer

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Rudolph

My initial contact with this company was very informative, detailed, and explained everything well. They overextend themselves when I've had questions, which I really appreciate. Everything has worked out fine so far if we need to test it.

4 years ago

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Verified Customer

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Rodney

MobileHelp is very attentive and polite. I've had a couple of false alarms, and they always make sure I'm alright before they hang up the phone. I think the device is a little bit more sensitive than it should be, but I'd rather it be more sensitive than less. When I tested the device, it was very easy and it makes me feel secure and protected.

4 years ago

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Verified Customer

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Anonymous

They've been great in giving assistance in customer service. The basic program works well. The pendant that I wear around my neck will sometimes hit a table or desk and activate the alert, but then I can just deactivate that if it's an accident. They have a great low cost for their program.

4 years ago

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Verified Customer

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Sarah

I don't dislike anything about this system. Whenever I've called or tested the device, they've been prompt. The person who's answered is always courteous and prompt. They are very excellent if I've had to call with an emergency. Also, if I've had any questions, they've answered them quickly.

4 years ago

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Verified Customer

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Lillie

My equipment was sent on time and then they went through it all with me to make sure everything worked. I like that I can wear it on my wrist at all times. I think every senior citizen should have at least one in their home and one that they can use to go out and travel with.

4 years ago

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Verified Customer

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Phyllis

Thankfully, I've never had to actually use the system for a real fall. In times where I've activated the system on accident they've always been quick to respond! The necklace is a little touchy, but other than that I love it.

4 years ago

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Verified Customer

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Shirley

The MobileHelp team was at my house on time and were very helpful. I had to use my device when I fell and they came on time within a few minutes. I feel very comfortable knowing that the device is here and if I need it they will respond. I wish the system were a little cheaper.

4 years ago

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Verified Customer

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Mary

I've been very impressed with their customer service. When I talked to someone that helped me through all of the testing, I felt I knew everything I needed to know. They're very helpful in customer service and patient in explaining all of the pieces sthat go with the mobile unit.

4 years ago

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Verified Customer

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Anonymous

We've tested the medical alert device and it's always worked. They've always shown up with a prompt response. It's nice to know that someone will respond immediately if something goes wrong. Customer service has always answered promptly and have been helpful.

4 years ago

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Verified Customer

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Judy Kagiliery

Customer service. I've only been on for about a month but when we have accidentally set it off we have had a very quick response and customer service has answered any questions I might have very quickly and efficiently. Thank you.

4 years ago

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Verified Customer

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Ken Achiron

excellent tech support, short wait also had all the data I needed when I called it. The tech responded directly and quickly. When the first mchine's batter was not holding well, they automatically swapped it out for a anew one.

4 years ago

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Verified Customer

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Judith Robinson

I have been impressed with their customer service and the electricity went out in my home and the unit notified my daughter that I didn't have electricity. I didn't know it would do that. I am planning on getting one for my older sister who is alone

4 years ago

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Verified Customer

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Allan

Compared to other prices, the value is good. The response time is adequate. I like the fact i an go to multiple locations. It is not strictly for the home. Customer support is very pleasant and thorough and explained all the products.

4 years ago

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Anonymous

I am glad I am using a company I can count on. They answer all my questions when I have questions. They walked me through everything like how to set it up and everything. I don’t have family around me so it is comforting to have.

4 years ago