Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gary Fort Myers, FL

Overall is it really great as far as getting help when you need it as long as I remember to take it with me when I go somewhere. I definitely recommend them to other people because it is high quality and you don’t have to sit around waiting for people, all you have to do is hit a button and someone answers.

4 years ago

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Verified Customer

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David Saline, MI

It is almost $500 a year, so it is a bit expensive but it is probably average for the equipment. They are very thorough and quick to respond and very knowledgeable. I am a nurse and it is good quality and it is convenient. I am very impressed with them calling me until they get a hold of me when the device goes off.

4 years ago

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Verified Customer

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Anonymous Tucson, AZ

I like that it's sensitive and waterproof. When I tested it, everyone was very attentive. It doesn't seem like 911, it's contacted right away. I'm worried about what might happen during an emergency a little bit. I've had a very positive experience with the customer service of MobileHelp.

4 years ago

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Verified Customer

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Julie Vista, CA

The pendant was a little long at first even though we adjusted it so we had to order a separate lanyard. When we first got it, it wasn't working and we had to send it back and they had to ship out new stuff. When we tested it they talked to us on the phone.

4 years ago

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Verified Customer

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Anonymous West Hartford, CT

I'm very happy with the services that you provide and the response time of the alert being activated. I like the ease of use. We test it weekly and the monitoring individual responds in a timely manner. We are happy that we found the best product for the best price.

4 years ago

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Verified Customer

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Anonymous Sierra Vista, AZ

I like that I have it available to me to use. So far they've been very responsive every time I needed them or if I'd have a problem and didn't realize that I had pushed the button or something, they're very good about helping.

4 years ago

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Verified Customer

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Carol Mentor, OH

It's technologically sound and just what we needed. The sales person I spoke with was very helpful and he answered questions. When we were setting up the until, the support we got from them was terrific. If an alarm would go off they would call and confirm it was just a test. It was fabulous.

4 years ago

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Verified Customer

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James Gasport, NY

I was driving early on when I first got it and I mistakenly hit it with my finger or something and it caem on immediately and asked if it was me and what happened. I told them that was a mistake and everything was okay. It works fine.

4 years ago

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Verified Customer

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Anonymous Fountain Valley, CA

They've been very helpful and always friendly and they always handle whenever I need them. I like the mobile mini because my mother-in-law can go anywhere with it and it gives her a sense of security knowing that if she needs help it's just a push of a button away.

4 years ago

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Verified Customer

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Clarence Daytona Beach, FL

A couple of times we've had to use the service and they were very professional. My father in law just fell in the shower and he used it and you guys responded and sent the medical alert team and everything worked out perfect.

4 years ago

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Verified Customer

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Tisha Chanute, KS

they helped me with every issue of setting it up that I had. It's not so large and it's convenient. I haven't had to use it but we accidentally tested it and immediately. Everyone was courteous, respectful, and patient. I appreciate that.

4 years ago

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Verified Customer

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Kelly Bolivar, MO

They were very helpful and friendly and quick service. We got the unit within a few days and everything worked great. My dad fell on the floor and he couldn't get up. He had the wristband on and the ambulance arrived and we arrived within just a few minutes. So it works just as it should. I'm happy with the product and everything works great.

4 years ago

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Verified Customer

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Betty Huntington Beach, CA

I've been very pleased with everything. Everything came right in the box and was very easy to put together. They called me right away to have a test on it and it was a very simple thing to do. Customer service is very responsive and respectful.

4 years ago

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Verified Customer

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Dee Nampa, ID

it works and it's reasonably priced. I like the ai can carry it around with me, but the automatic alert if I fall down with the necklace on, it'll alert when I don't fall down. They've been very courteous when I've talked to them on the phone or on the device.

4 years ago

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Verified Customer

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Joan Albuquerque, NM

I like the fact that it registers if you fall even if you can't talk. They listen to what my needs are. The directions are very simple on how to get it going and how to install it. I like the little lock box that goes on my front gate so that you have the key to my house instead of breaking down my door.

4 years ago

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Verified Customer

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Carol Miami, FL

The salesman explained everything in detail to me about the system. The fall alert t hat I wear around my neck is to quick to, if I bump it against something, it sends out an alert and I haven't fallen. This happened to me twice so I'm really very careful when I'm wearing it because I can't relax when I'm wearing it.

4 years ago

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Verified Customer

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Helen Mesa, AZ

I pushed the button by mistake so they called me immediately and I think they're very prompt. I don't like the fact that the lanyard hangs so low on me. I keep tightening it but it keeps stretching. Other than that, I feel more secure with everything on.

4 years ago

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Verified Customer

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James Lebanon, OR

I had a couple of instances where I just got my machine and did a couple things wrong and I touched the button and they called right away so everything was great. So far it's been very nice and a comfort to have and everybody I've talked to so far is very professional.

4 years ago

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Verified Customer

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Gerald

I've tested it a couple of times with postive results. Three times now I've just bumped it and it showed as a fall and they responded immediately. That was important because had it been a fall, at least you've got help right away. I like that it's sensitive and responsive.

4 years ago

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Verified Customer

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Sheri Owensboro, KY

Everyone that I worked with when I ordered it for my dad was very nice and we didn't have to run around to get the answers or anytying. Was very straightforward on the cost and easy to install. We do the weekly checks on it and it connects, sometimes it does take a little bit of a delay to connect, but I think it's just because it's a path.

4 years ago

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Verified Customer

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Carolyn Crowley, LA

I accidentally pressed it one time but it was easy to cancel. I didn't have to wait for a a call and I could cancel pushing within fifteen seconds, so I like that.I wish I didn't have to carry the whole system. The fall detector is very light.

4 years ago

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Verified Customer

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David Naples, FL

When I first got it, I tested it and it worked. The lady I talked to was very frendly and helpful. After I received the equipment and got it all hooked up, I lost the paperwork so I had to call back to get new paperwork and thepeople were friendly and accommodating,.

4 years ago

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Verified Customer

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Rose Hillsborough, NJ

When I tested it, the call went through very quickly and I was given good customer service by the representatives. I did have to call and ask a question about the fall detection and I was happy with the responses. It gives me comfort that my mother is safe when I'm not in the house.

4 years ago

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Verified Customer

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Ashlie Franklin, IL

I got a call back right away after I requested information and the gentleman I talked to was very helpful and kind. He was not pushy at all. He wasn't trying to talk me into anything, you just gave me all the information I needed and I appreciated that. It's for my grandfather and he said it's easy to use.

4 years ago

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Verified Customer

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Charles De Soto, MO

Luckly we haven't had to use it yet. We've tested it and it worked just like they said so we were pleased with the testing process. I like that I can go in on the computer and put the numbers that are the ones that need to be called first and we can change it if we need to at our own convenience. They've been very helpful.

4 years ago

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Verified Customer

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Kelly Supply, NC

They seem to be very nice and professional and respond quickly. I haven't found anything that we necessarily islike yet. It may be a little bit sensitive at times but I'd rather it be like that than the other way. The response is very quick.

4 years ago

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Verified Customer

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Rhonda Carter Lake, IA

They send everything out very quickly. They took care of all my questions, they help me get it set up. One time I stepped on the button and they were on the phone just like that to make sure that everything was okay. I like because it's small.

4 years ago

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Verified Customer

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Delores Salisbury, NC

It was very easy to set up. They talk to me the testing got teverything tested appropriately. Was easy, it works. Anytime I had to contact them or talk to anyone it has been very positive and helpful. It's for my fatherand he doesn't have a cell phone so I like the option it being the mobile device.

4 years ago

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Verified Customer

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edith thompson Bremen, AL

Service is excellent I have had to use my wrist bracelet on two occasions. Each time the ambulances at my house quickly and I received the care that was required. customer service was prompt and helped me with the set up of my system.

4 years ago

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Verified Customer

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Carolyn Howe

I've had the service about a month. I had a fall a few days ago and it was detected. The dispatch center quickly responded and summoned EMS for me. They notified my contacts quickly and I was being treated within minutes of the fall. Great response and makes me feel so much safer in my home.

4 years ago

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Verified Customer

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Daughter, Sheryl Black

My Mother passed only after a week using MobileHelp but it provided insight for us on her last day through the gps pendant and that she passed quickly as she did not push the pendant for help. This provided some comfort to her family knowing this. Priceless information.

4 years ago

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Verified Customer

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Nancy

my device go t bumped on a chair and a call to check on my condition was immediate. I was at the dentist at the time. employee was very impressed also and was wanting one for her mother. at the time.st at that time. higentist *

4 years ago

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Verified Customer

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Donna King

they have responded immediately; i guess this is the only place to make a comment - I feel as if i am unable to wear the pendant when showering (it is so very sensative) i tried shortening the necklace; but i still set off a false alarm; can you help with this dilema; please respond

4 years ago

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Verified Customer

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Chris Kos

Ferris, your representative that I spoke to to obtain information was patient, knowledgeable and caring. His professionalism was the reason I decided to go with MobileHelp , Thank you to Ferris and all the amazing people you have! I am very happy I did. ,

4 years ago

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Verified Customer

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Karen Canavan

Explanation of product clearly like the products that are included and delivery was next day. I feel safe inside and outside of my home. I like that you are all over USA and your price was great and after a certain amount of days you will send a check of 200.00 dollRs to my sister who referred you

4 years ago

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Verified Customer

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Mary Berman

It's really too soon to tell. I only got it on February 28th and thankfully have not had to use it. Every time I have called them with questions they have been clear and respectful. I feel much more secure and confident going out

4 years ago

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Verified Customer

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Dolores Weber

I like the fact no matter I am you are only a push of a button away. I feel safe when I'm in apartment or walking around the building. When my daughter picks me up a we shop, others the movies I feel MobileHelp has eyes on me at all times. I feel save.

4 years ago

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Verified Customer

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Sandra Buttler

For all that I received in the initial package and their willingness to work with me for what I needed. The price is very reasonable. And I have accidentally pushed my neck button and the response was instantly on their part plus the dispatcher was really Friendly and understanding with me.

4 years ago

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Verified Customer

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Larry Harlan

They have been extremely responsive to us as we are navigating the usage. A few "glitches" required us to call for support and it was always there with courteous and efficient handling of our issues. We cannot express the extreme satisfaction we have with your service other than to say "outstanding".

4 years ago

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Verified Customer

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Nadine Sather

Very informative and understanding. What we discussed is what I have recieved. I set up and paid for a six month policy. I have pushed the button twice accidentally and they called immediately. Very professional and understanding. I live with MS and diabetes so I am prone to falls. I am so grateful for being able to walk outsde now knowing that if I was to fall and could not get up they would be able to find me and assist me.

4 years ago

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Verified Customer

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Yvonne

Customer Service and Sales are both very easy to reach, accommodating, knowledgeable, and efficient. I have never felt pressured to buy more than I wanted or needed. When my husband misplaced his pendant, I called MobileHelp, and was immediately reassured that replacement, if necessary, would be quick and easy.

4 years ago

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Verified Customer

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Marie Tabasso

when I received my equipment, there were no instructions. i did not know that I could remove the tracker from the charger. I do not know when it is charged because it is always blinking. Also when I received the key box I had a very hard time trying to open it. I tried like most lock by pulling up on the hooks. I had to call and tell them the code does not work. That is when I was told it open from the front. That is why someone should come and explain all this to us seniors.

5 years ago

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Verified Customer

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Kim

My father has had MobilHelp for just a couple months. He took a serious fall and was able to get help immediately. Two days later he fell again and the fall detect automatically called MobilHelp for him. Within 6 minutes MobilHelp has called him, called emergency services, and called me. Absolutely LOVE this company!

5 years ago

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Verified Customer

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Sandra Lolly.

So far it has given us peace of mind. It has detected a couple of falls without having to press the button. One in which was promptly responded to, although we cancelled the call. No falls detected when no one was home, although we all feel safer now.

5 years ago

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Verified Customer

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Annette

The few times I have set off the alarm, they didn't get annoyed with me and instead helped me reset it. They respond quickly. The service is great and I like the company. It would be nice if somebody actually came to the house to explain everything because it took me too long just over the phone. It works really well and I am happy with it, though I wish is was smaller so that it was easier to travel with.

5 years ago

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Verified Customer

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Elizabeth Hobe Sound, FL

With another company, I had a really bad experience and I was very hesitant to sign up for another and after I read about this company and three others, I tried mobile help and everything works the way it looks. It seems secure and I'm very satisfied with the equipment.

5 years ago

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Verified Customer

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Anonymous

For what you're getting for the price, the service is good. This is the best company based on the services we needed. We've tested it a couple of times and they called to make sure everyone was safe the way they said they would.

5 years ago

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Verified Customer

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Glenna

The device is very sensitive and for somebody that is very active, it takes some getting used to. It works wonderful and it really isn't complex after you get used to it. It is nice having the lock box on my front door. I have already recommended it to a couple of my friends in the same age group that I am in.

5 years ago

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Verified Customer

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Carolyn R.

I accidentally set off my fall protection button. We received a call right away. The man was very professional and asked my name and if I was ok. Then he went a step further and asked me if any one else could be in trouble.

5 years ago

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Verified Customer

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BW

Mobile Help customer service and products were wonderful. The only reason for 4 stars is that because of our location out in the country we were not able to access a tower to transmit calls. Not their fault. So I was not able to rate the service would have actually functioned in a real emergency. They tried their best to resolve the problem but it was out of their control. Bad location.

5 years ago