Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anne

A couple of times, my wristband went off by accident when I was in the grocery story banging something adn all the sudden I heard a medical aleaert and I had to call them and say that it was a false alarm. They were right on the spot. When I tested it, I had a hard time at the beginning but then after that it was fine.

5 years ago

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Verified Customer

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Dorothy And George Clarksdale, MS

The representative Eric explained the process and everything went very well. If you bump it, it goes off. You have to punch to it stop. My mom did a test and they always call me promptly to find out what the problem is and if I need assistance.

5 years ago

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Verified Customer

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Michael Hudson, NC

They've been really good. They answer my questions promptly. MobileHelp seems to be a good company. The device is easy to use. I like this necklace I got. I never could get a wrist band that worked. The wristbands were always too small. I used it a couple of weeks ago. I fell and I pushed the button and they had somebody here within just minutes of the time I fell.

5 years ago

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Verified Customer

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Aileen Chandler, OK

They are very responsive when you call them and ask for help. The only thing I don't like is that the cord on the neck is long and it's a little bit difficult to get it shortened. It's gone off a couple of times and they've called quickly and helped us get through it.

5 years ago

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Verified Customer

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Karol O'Fallon, MO

I had to call them with a couple of questions and they are personable and very dreamily helpful and it just seemed like they were able to answer anything I asked and quickly. It's easy to use and discreet. The testing was super simple. They sent the guide with the device and it's like step one, two, three, and you're done.

5 years ago

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Verified Customer

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Trudy Las Vegas, NV

The device is easier to get used to than some of the other devices I've tried. I have the watch one that I use the most. It was set off by my job jumping on my arm, but I was really surprised they responded that soon, even though it was a mistake. You really don't need that much pressure to activate it if you really needed it. The staff is very knowledgeable.

5 years ago

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Verified Customer

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Michaeline Vogt Boise, ID

It's light weight, inconspicuous when I wear it, it's easy to use and it works. One night I went to bed and I was very sound asleep and apparently I accidentally pushed the button and the next thing I knew, there were first responders in my living room. The device works perfectly, every step of the way.

5 years ago

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Verified Customer

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Marian Gastonia, NC

When my mom has had to call, the customer service helped her every time. The pendant is too sensitive. My mother can't wear it but she does wear the watch. We've tested it and it worked. The only thing is that it's just so sensitive.

5 years ago

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Verified Customer

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Jayne New Kensington, PA

They take the time answering our questions. We like the device. It's so light weight and so easy to use. We do not have any dislikes about it so far. We've tested the device and it was very easy. MobileHelp is very easy to deal with, with excellent customer service and they explained everything very well.

5 years ago

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Verified Customer

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Marie O'Fallon, IL

The people at MobileHelp are very professional and positive and helpful. I like it because of the weight of it and it's easy to use. The test was very easy and it was very esay to set up. It's just designed well and there is simple directions and is user friendly. I think it's the best one out there.

5 years ago

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Verified Customer

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Marian Sonora, CA

They answer my calls right away. I like the feeling of safety I get from wearing the device, but I don't like having to wear the device all the time. I think anyone who is afraid of falling or works in the yard and is elderly should get MobileHelp.

5 years ago

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Verified Customer

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Jo Ann Park City, KY

The portable device is great because you can take it wherever you want, when you need it. When I tested the device, someone called to make sure I was okay and they were very diligent about making sure everything was okay. I have tried other companies and this one is by far the best.

5 years ago

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Verified Customer

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Anonymous

Customer service is very informative but sometimes it is too much information to cope with at once. One time I hit the button and didn't realize it and the next thing I know the fire truck is there. I would like it to plug into a regular socket instead of the phone thing.

5 years ago

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Verified Customer

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Anonymous Houston, TX

When I first started with them, I made mistakes and hit the buttons wrong two or three times and they were so helpful and patient with me. I think they are just great. The device is easy enough to use, I have tested it twice and got immediate results.

5 years ago

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Verified Customer

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Pam Eagle Lake, TX

The only thing I don't like is the necklace, but other than that everything is fine. I like the fact that they are bright at night and big enough for my mom to see it. The people were very helpful and informative, they explained to me in detail what I was getting and how it worked.

5 years ago

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Verified Customer

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James Deer River, MN

It works really well, I really like it and I feel safe. I haven't had any trouble with it and it is comfortable. The first time I tested it, I got a response within seconds and I was really glad to know that if I had trouble all I had to do was push a button and there would be someone there helping me. The price is great and it is well worth it,

5 years ago

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Verified Customer

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Anonymous Victoria, TX

Their customer service is very accurate, prompt, and polite. If I accidentally hit the button, somebody answers. It is very efficient and safe in case of an emergency. I think they could improve the necklace's cord. I bought a silver chain to put mine on and my friend has a white cord that looks soft and comfortable.

5 years ago

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Verified Customer

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Doris Ocala, FL

When I pressed the button, it was nice to hear them calling immediately, even though it was an accident, it was nice to know they're there if I really needed them. Setting it up was easy, I have a neighbor who has the same product who came over and walked me through it. I would certainly recommend it.

5 years ago

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Verified Customer

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Renita Dallas, GA

They are very courteous and informative. They call you and ask if there is anything they can say or do it to make it better and they give you set up by step of what to do in certain instances. That was very helpful for me. I like everything and dislike nothing. It is working great.

5 years ago

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Verified Customer

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Donna Salem, OR

They have always been there and willing to help. When I have called, they are courteous. I have only used it in a nonemergency and they answered and I feel very comfortable knowing that I have something available so I could get help.

5 years ago

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Anonymous Deerfield Beach, FL

Everything looks good, the equipment came well packaged and the instructions were good. I have the one around my neck and it is not very pretty but that's the only thing that I would say could be improved. Maybe they could make it smaller or something. I am glad with it, it is a good company.

5 years ago

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Verified Customer

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Sheila Largo, FL

They were a big help to me and I have tried a lot of other that just didn't work for my particular problems. I forget a lot of thing but they remind me. I usually test it on Mondays, though I haven't the last couple of weeks, and it tests fine.

5 years ago

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Verified Customer

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Helen

It is kind of expensive, but it is worth it. I would recommend to anyone; I tell everyone how much safer I feel. When I tested it, it worked perfectly so I am pleased with it. The service is excellent, when I first got it, it seemed like every time I turn around the phone rings because they think I had fallen.

5 years ago

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Verified Customer

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Lavera Sturgis, SD

I love being able to take it far away from home. When I first got it, I called and they helped me set everything up and make sure everything was working fine. It is a little expensive, but it could possibly save your life so I am happy with it.

5 years ago

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Verified Customer

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Anonymous Longview, WA

When I accidentally pressed the button, they weren't aggravated, they were very nice to me. I feel like I don't need some of the things in the package, but it works great. I got the portable one that you can take outside too.

5 years ago

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Verified Customer

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Denise Kissimmee, FL

MobileHelp works well and I had some little problems in the beginning because it is very sensitive but now I know it. it makes me feel more secure and it is a good product. They have been very attentive to the needs of a person.

5 years ago

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Verified Customer

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Billie Jean San Saba, TX

My MobileHelp device is always going off and I try to stop it in time but sometimes I don't make it and I get a response really fast. You have five minutes to stop it and sometimes I just don't have enough time. It is sensitive but they are always on alert so I am pleased with the service.

5 years ago

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Verified Customer

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Jo-Ann Rochester, NY

I like the price and I like the service. They were very helpful. I use it when I go out all the time and I feel safe wearing because I think it is a good product. It is just as good as the other one I had before but that was way more expensive.

5 years ago

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Verified Customer

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Joyce

I didn't like it at first because of the necklace part of it was too long but we talked to one of the people on the phone and she told my daughter how to shorten it and now I am not having that problem. It works good instantly, the base notifies me that they've received a call and I correct it if I didn't fall. I am happy with this.

5 years ago

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Verified Customer

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Bill Minneapolis, MN

It's a good system. I have fallen in my apartment and they responded pretty quickly and I got help so overall I am satisfied. There is nothing I really don't like, I uses both. The wristband I wear at night and I have to be careful because sometimes it is set off accidentally but it is alright because I have learned how to cancel it.

5 years ago

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Verified Customer

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Gail Hartselle, AL

I would like it to be a little cheaper but I feel in my heart that they'll do me right if I need assistance. I don't like wearing the necklace because it gets in the way and I accidentally bump into stuff. I accidentally tested it once and they answered right away.

5 years ago

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Verified Customer

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H Hoxie, KS

They're a great company. I am a non-medical home health care giver and a lot of my clients have used it on numerous occasions and like it because of the mobility. They have a great sales team and great customer service. They are top notch and always willing to help.

5 years ago

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Liz

We paid for 3 months yet my mom only used your product from 1/13-3/16 bc we had to make sure she had it in time when we moved her on 1/13 and then had to make sure your company got the equipment before 4/3. So we are paying for about 20 days of it not being used but to ensure the proper transit time on the front and back ends. Just doesn't seem fair!

5 years ago

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Verified Customer

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Dan Furlong

They have been great to work with when setting up and testing the unit. Very proactive! My Mom has already used them once and she said EMS arrived within 10 minutes of her pressing the button, and I was notified immediately that my Mom had asked for EMS to be sent.

5 years ago

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Verified Customer

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Ronald and Nancy Stuard

My wife and I, are very happy, to have this phone! We both have hearing impairments, and wear hearing aids! It really makes life, a lot better! It's really nice, to carry on a conversation, and not miss, pat of the conversation!

5 years ago

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Verified Customer

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Karen L. White

Customer Service Reps were great when order was placed. The devices were delivered within the timeframe we were informed they would be, set up went well and so far my dad has only had one emergency in which all emergency contacts were notified.

5 years ago

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Verified Customer

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Dea Fond du Lac, WI

The customer service representative that I talked to was very informative, polite, and gave no pressure. I have called many times with questions and they were very helpful in explaining things to me. The device has gone off falsely several times. The price is fair and affordable.

5 years ago

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Verified Customer

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Lorraine Fresh Meadows, NY

I like the fact that they have GPS, I carry the portable thing in my pocketbook. When I call customer support they are really patient with me and I appreciate that. They are very supportive but when I tested the base they speak too fast and I could hardly understand what they were saying.

5 years ago

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Verified Customer

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Katie Hall Banner Elk, NC

I like that if I was to fall it would detect it and I like having the wristband with the mobile device. We had a hard time getting it set up and I don't have good service here, but they stayed on the phone with me and fixed everything so we could get signal. The agent was very kind and patient.

5 years ago

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Verified Customer

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Evelyn Marion, NC

The only problem is the necklace I wore kept going off very often. Customer service always answers quickly and if I was not ahold of someone who knew what I was talking about I got ahold of someone that could help. I love the lock that holds the key for someone to get in.

5 years ago

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Verified Customer

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Betty Grovetown, GA

They've been very helpful so far, checking in on us just to make sure everything was set up and if there was anything else we needed. My mother doesn't like the one around her neck, the one around her wrist is much more convenient.

5 years ago

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Verified Customer

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Sherry Harrison Roopville, GA

Before I got MobileHelp, I had a device where I couldn't go outside and if I fell down, you guys would know it. I'm glad I have it. I have accidentally pushed the button when I wear it around my neck so I know you are definitely going to answer if it gets pushed.

5 years ago

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Verified Customer

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Anonymous Leesville, SC

They have been very good about answering calls quickly. Their call centers do not have long wait times on hold and they are proactive in trying to make sure install worked. The people have been great and that is the biggest thing that has pleased me about this selection.

5 years ago

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Carmela El Paso, TX

A few of my friends had the same thing and liked it so I decided to get the same thing. I am happy I have it. It's really sensitive, I didn't even do anything one day, I was just moving it from one place to another and it went off. I wish it were a little bit cheaper, I am fining it hard to put it into my budget right now.

5 years ago

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Verified Customer

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Anonymous Princeton, IL

My father uses it. It looked like the best equipment and the best service for the price. Everything seems to be working good and it is everything we though it would be when we first started so I am one hundred percent happy with it. the response time is great. They have answered any questions and they have been helpful and courteous.

5 years ago

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Verified Customer

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Pedro Fort Worth, TX

They answer quick. They're very helpful over everything and they have always answer my call or if I accidentally push the button they check if we're doing okay. Sometimes it automatically sets off by itself but it works and they help me.

5 years ago

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Verified Customer

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Norma Green Cove Springs, FL

Overall the experience has been positive. I live alone and I am about to have knee replacement surgery and I was worried about falling. It seems to work well and it is convenient. Customer support was very good the one call I made and they have been helpful. I think it is very worth it.

5 years ago

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Anne Mooresville, NC

I bought it for the peace of mind. They have been really helpful and there have been a few times where my dad has accidentally hit it and they're very patient and when you call you get a good response. They were able to get it to me expedited pretty quickly and set up was simple. The home base is pretty simple and has a good design.

5 years ago

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Verified Customer

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5

One time my father accidentally pressed the button and right away a representative got on the speaker and asked if he okay. I have spoken to a couple representatives and they answer my questions to the fullest and they had very good customer service.

5 years ago

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Verified Customer

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5

The device is great. I just love this one. It's far better than the one that I had. When I called and talk to the salesman, he was so helpful. I just love the gadgets that I get to wear on the go around my neck and I have a watch band.

5 years ago