Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gary R

Easy to contact and equipment works well. Instructions easy to understand. However, "fall detection" alert is so sensitive, it has set off 6 times. 3 times I was able to cancel, otherwise it made the call and agents were totally polite and patient.

6 years ago

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Verified Customer

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Robert Sun City West, AZ

It was during the middle of the night and I couldn't get out of bed and I pushed the botton and the boy I called was a lifesaver. The device is very easy to use. The two or three times that I've had questions or asked for help on how to set up certain things, they have been most helpful and courteous.

6 years ago

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Verified Customer

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Anonymous Ashburn, VA

Unfortunately it is very sensitive. A lot of times I've been getting calls because it's gone off. It notifies me but sometimes I don't answer and then it keeps going and then they want to send somebody. It's good and bad at the same time.

6 years ago

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Verified Customer

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Ed Lake Wales, FL

It has gone off and signals a warning that a fall may have happened which had to be canceled. It's very very very sensitive. It's responsive when you get a customer support person. They're the only ones who are going to help you. The other ones come on and want to konw if you are okay and naturally I say yes and it's only a false alarm and they pass me on to the customer service person to not have as many false alarms.

6 years ago

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Verified Customer

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Shirlee Overland Park, KS

They have responded every time that I needed them and even when I didn't need them or when it was accidental. I find it very comfortable to wear the watch. It's not that different from every day. It's just a little heavier and bigger but it's a very comfortable thing for me.

6 years ago

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Verified Customer

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Melinda Payne Belleville, MI

The first person I talked to from customer service did such a great job. We have accidentally set off the alarm and they were very quick to respond. They're fast and they're professional and the customer service always answers all my questions.

6 years ago

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Verified Customer

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Marsha

The customer service representative kept calling me to set things up because I needed a powercord. She's been very helpful as far as being persistent in trying to get me hooked up. I don't like the set up of charging it. It seems that there should be an easier way to charge it than just that one little black charger.

6 years ago

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Verified Customer

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O.D. Irving, TX

I had already had several other ones and they weren't working so tried mobile help and so far I appreciate everything they do. It's easy to work. They acted really promptly the one time I fell, in ten minutes I had help and it was fantastic.

6 years ago

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Verified Customer

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Anonymous Sacramento, CA

They offer a dual system and nobody else offers a dual system and I needed something like that for myself and my father. It doesn't take up much counter space and its very moden. Customer service is very explanatory, very nice and polite.

6 years ago

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Verified Customer

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Troy Prather

We're happy with what we have. They call me up and ask questions and ask if I had any questions. I like the company because they don't push things we didn't want. I think the product is one of the better ones out there and the customer service is great.

6 years ago

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Verified Customer

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Karen Kissimmee, FL

I wear my wrist watch all the time and I'm always sure that I have the little transponder the GPS with me when I leave the house. I have had things go off by accident and they are very responsive. They are immediately on the phone to know if you are all right.

6 years ago

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Verified Customer

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Erica Winter Haven, FL

My mother in law has had two false alarms but the response time was fantastic and though they were false alarms they still wanted to make sure that everything's okay. We love the way they reacted. I think the people are pleasant, courteous, and punctual.

6 years ago

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Verified Customer

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Bernice Tustin, CA

I've done a test to make sure it works and it always works. I like the size, I had a different one before and it was eight times the size. Everybody I've talked to there has been very friendly and supportive. So far I'm happy with it.

6 years ago

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Verified Customer

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Christina

I bought it as a precaution because I live alone on a remote farm in the answer. I only used customer service while I was making the decision to try it this and it was very good. They have answer to all my questions. So far it has met all my expectation.

6 years ago

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Verified Customer

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Soila And Abel Williams, AZ

I feel comfortable, it is like having a third person there. They strive to answer my questions and any concerns I may have and they're always mentioning feel free to call customer service if something comes up or you don't understand something.

6 years ago

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Verified Customer

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Janet And Neil Washington, IN

The only time it's been used was an accident when it went off by accidentally being pressed. They were excellent and responded immediately. I apologized for accidentally pushing it. It's an excellent device. It's very efficient.

6 years ago

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Verified Customer

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Patricia Sag Harbor, NY

Every time I've called to answer questions or want to know something about the devices, they're so willing to talk and not be in a rush to get off the phone. That makes me feel very appreciative because other rush through everything.

6 years ago

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Verified Customer

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Ann McLean, VA

My mother had a situation where she was not doing well. I was at work so she went ahead and pressed the button and the EMT's came and took her to the hospital amazingly quick. So all went well. Everytime I've needed something, they've been very helpful and easy to deal with over the phone. The buttons tend to have false alarms going off, including when sleeping. When we called, the company told me that it does happen but as long as we can reset the false alarms, it's okay.

6 years ago

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Verified Customer

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Sheila Chapin, SC

I was getting so many false alarms. I could be sitting there eating dinner and the darn alarm would go off. The people I've talked to, I've talked to various people, have all been very good and very professional. Even those that were not testing the machine, they're very professional and polite.

6 years ago

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Verified Customer

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George Patterson, LA

The device has never failed, I test it every week and it is very reliable. I never had any problems with customer service. I call with questions and they've always been there for me and everything goes fine. When they say there are no gimmicks or hidden fees, they're correct cause I downgraded a little bit and there's no problem.

6 years ago

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Verified Customer

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David Franklin, TN

I like that it was cellular based and would be usable anywhere not just close to home base. The device is excellent but it is tied to A.T &T. and they are not great in my area. That I appreciate them being very understanding when the button is accidentally pushed and false alarm. They've always been very kind about that and understanding. Customer support is very courteous.

6 years ago

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Verified Customer

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Carolyn M.

I give a 5 rating because I wear the 'fall detector device around my neck' and occasionally when seated at a table it will become hung up on the table's edge. The alarm goes off and immediately I's speaking to a real live person explaining why I do not need medical assistance.

6 years ago

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Verified Customer

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Wanda

I had a little problem with one thing, it kind of fell a part and I called and decided to get the home one and I had it within like two days. The customer service is really good. They are right there when you call. They've done everything they said they would do.

6 years ago

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Verified Customer

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Shirley Bremerton, WA

I've had a few false alarms because it's very sensitive. The button is very sensitive, too sensitive. I've set it off several times by just moving but I'm getting used to it now. Customer support has been very good. I had to re-select my equipment from a regular base station to a mobile unit and they were very nice and complete about changing me over with no problems. Everything that I have asked and inquired about, they've helped and been very nice and courteous.

6 years ago

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Verified Customer

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Marian Highland, IN

I used the device last week. I couldn't get out of bed and I needed help so I pushed the button and it all worked like clockwork. It worked like it was supposed to. There was a box that they could get the key to the house, they got in and got the ambulance to the hospital and it all worked very well.

6 years ago

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Verified Customer

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Shawn

I liked the representative I actually talked to and I talked to several different companies. I just really enjoyed talking with the representative. They gave me good information and answered all my questions and gave just the right product at the right price. They were attentive and they listened to me.

6 years ago

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Verified Customer

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Stanley Howard

I left a power cord behind from my trip and it just came yesterday when I ordered it a few days ago. We're very pleased with the customer service that is always reliable and courteous and always professional. The device is reliable. I test it periodically. The response time is equally as good as my previous one and I'm very pleased.

6 years ago

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Verified Customer

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Nancy Deer Park, TX

The people I talked to were knowledgeable. They listened to me and my needs and then worked from there and that meant a lot to me. They contacted me to make sure I received all the things I was supposed to get. They were so courteous to me. They were so professional.

6 years ago

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Verified Customer

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Joe Dagsboro, DE

I really wanted something to carry with me because I'm out of the house probably 80% of the time. I use the portable one. I checked in last week and everything went through. I was way down on the shore so I made sure that it worked down there and it did.

6 years ago

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Verified Customer

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Connie Cabral

I fell while visiting my family I thank the Good Lord I had my mobile help I was by myself phone didn't work but my mobile help did gave them my location I had more emergency help. Never leaving home without my mobile help Thank you Mobile Help

6 years ago

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Verified Customer

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Anita

I chose MobileHelp because I can access it away from home. I wanted to have the access if I wall it would go off and it does that. They've been able to answer any questions that I had and help me to decide this was the right way.

6 years ago

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Verified Customer

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Angela Melbourne, FL

I think that it's a very good company. I have no problems with it at all. I had hit the device accidentally as I was exercising and as soon as they saw it and I had fallen and they called me immediately and I thought that was really good.

6 years ago

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Verified Customer

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Rae Boynton Beach, FL

They offered a GPS on the medical alert and that's why I decided to switch to them only because of the GPS. Once they did call me, I must have accidentally pressed the button but that they were there, they called right away, so that was good.

6 years ago

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Verified Customer

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Paul J Dade City, FL

It seems to be the right price to the right product. The device works as it was supposed to. We had little issue where they couldn't hear us speaking back but they came right back and I reset the box over the internet and everything so we're good again

6 years ago

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Verified Customer

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Curt

We couldn't get ahold of my mother and I called MobileHelp and they were able to track where she was. They've done everything we needed. If we have a little problem with the watch, they do everything they can to correct the problem.

6 years ago

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Verified Customer

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Lydia Abita Springs, LA

I usually use the necklace. The only thing I don't like are the clip on things because it gets too hard for me to get on and off. Every time I've called in for help they've been able to help me quickly. Everything works fine.

6 years ago

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Verified Customer

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Jean Lady Lake, FL

I just feel secure with it and know that they would call me. I can live at home alone instead of having to have someone live with me or anything. It's very comfortable. It's better than an assisted living center cause I can still live at home.

6 years ago

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Verified Customer

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Elna Fischer, TX

A couple of times I've tested it away from the house and the last time I tested it out was about fifty miles or so from my house and there was a lot of road noise in the car and he couldn't understand me and he was checking to make sure everything was okay. I wear one around my neck and when I tested it, it wasn't working and I don't know how long it had not been working and so they sent me another one. They were real fast and answered it.

7 years ago

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Verified Customer

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Pam San Diego, CA

They were very helpful. They never tire of helping you and every problem has been resolved. I wish the charge would last longer. It doesn't last the entire day. I put it on in the morning and by five or six, it's out of charge. I wish the watch was smaller. I have a narrow wrist and it's a bit clunky.

7 years ago

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Verified Customer

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Lauren Arlington Heights, IL

Every time I've called they've asked me to make sure I was just calling for a test. They helped me set it up when I had questions about it and they didn't make me wait too long to answer the phone. They're really on top of it. The base unit flashes all the time and it's really bright so I had to put a piece of paper over to cover it a little bit.

7 years ago

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Verified Customer

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Elizabeth Lewisburg, PA

I am a relatively new customer and I have been extremely pleased when I have called. I wanted something that I could take with me in the or to a second home and the representative spent a lot of time finding out and assuring me I would have coverage.

7 years ago

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Verified Customer

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Vickie & Andrea

I am 65+ and my daughter has special needs. I feel secure knowing I can use the device and get help immediately. We have run several tests and had successful results. Thank you for this safety device and for the security and peace of mind it brings.

7 years ago

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Verified Customer

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Anonymous San Diego, CA

The set-up procedure went very well. I now have peace of mind as I go about my daily life. So far I have had no reason to activate it, because I fortunately have had no reason to do so. But I am confident it will do fine. For now, I am enjoying peace of mind.

7 years ago

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Verified Customer

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Diane Ruklic - daughter Palatine, IL

They spent untold hours on the phone with me answering all my questions about what they offer and then aftrer I signed up for my Mom, they spent even more time making sure everything was set up properly and made sure that my Mom was comfortable with all the equipment.

7 years ago

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Verified Customer

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Valerie Aberdeen, WA

I like that there's a lock box outside of the house so if I need help they don't need to break down the door. I also like the option of having phone connection on my watch. I can use it anywhere and it will check my heart rate and other different things.

7 years ago

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Verified Customer

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Norman Flint, MI

They have a wrist one that can be worn in the shower and it detects falls as well. It's easy to use, all we had to do was plug it in and set it up when it arrived. My husband had a seizure in the kitchen and I pressed the button and got an immediate response and they handled it from there.

7 years ago

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Verified Customer

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Clarence And Irene

I'd test it a few time and right away they came on and answered. When I accidentally hit it or dropped it, they came right on and took care of me immediately if I needed help. We were concerned about it working out of the house, but it did accidentally go off when we were quite a few miles away from my home and it did work.

7 years ago

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Verified Customer

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Jessie Ayrshire, IA

I was outside and I accidentally used it. It was kind of nice to know that it actually works outside. But they did the appropriate thing and they called my daughter who checke din with me. That was a relief to know it actually did work. The customer service was very prompt with their service.

7 years ago

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Verified Customer

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Joyce New Castle, PA

There was this one time where I was in a shop and I had no idea that it went off, I must have done something. And everybody started showing up my house trying to get in to see if I was okay. I really appreciate them being like that. They came so quickly.

7 years ago

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Verified Customer

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Anonymous Memphis, TN

The customer service was very informative and they were very prompt and very professional. They were very professional, they answered all the questions and you don't have any doubt about how you use the equipment. The device does what they say it's going to do.

7 years ago