Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous

My father is a new customer and there have been a couple of times where there have been false alarms and they have been very good at responding to him and being gracious. We appreciate that. The response was immediate. It gives us big peace of mind when traveling.

5 years ago

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Verified Customer

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Annette Remer Lake Worth, FL

I find the response is too slow 90% of the time. It goes on and on and on and on before someone comes on the phone. Yes, when customer service has tested it, it seems to be shorter. I have to come out of the shower and stand on the mat and be very cold before someone comes on that phone. I just don't like it, understand it can go off but almost every day in the shower. I have taken it off recently as my showers have become torture. In addition, if I go out and take the mobile unit with me or I'm not near the unit at home and must put it closer to me, I have had the battery run low the I can't take a shower without it going off even though I make sure spray is not hitting it.

5 years ago

Reply from MobileHelp

Annette, We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you. Best Regards, MobileHelp

May. 29th, 2019

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Verified Customer

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Annette

Within 2 weeks of the set up of our unit, help was on the way! My uncle had fallen, spraining his ankle. Everything happened that Mobile Help claimed would happen. Phone calls were made and received, and help was on the way in moments. Thank you Mobile Help!

5 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Verified Customer

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Cindy

Friendly service and good prices. We're new with this service and fortunately haven't had to use the alert but they were friendly and helpful in the phone. The pricing was better than the previous company and testing the equipment went well. It's very easy to set up and you don't have to have a land line.

5 years ago

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Verified Customer

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Charlene Slaten

I love the GPS and wrist units. The fall button does not work for me. It went off a couple of times and the paramedics were dispatched before I could get back to the unit in the house and tell them it was a mistake. I just wear the GPS so I can talk to them when I'm outside and don't have to run to the house.

5 years ago

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Jacqueline Russell

Mobile Help was ordered for my mom who appears to be very happy and pleased with the service and the customer service she has received. It was easy to setup and the service representative was knowledgeable and, friendly and professional. My mom is pleased with her selection.

5 years ago

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Verified Customer

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Theresa R. Minnich

First of all it's everything I was told about the product. When I first got the equipment I accidentally bumped the button and got an immediate response but was able to clear it with no problem. I have a great sense of relief having the system in my home.

5 years ago

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Lillian Lee

Fall detection is very sensitive. I recently put my device on the counter and this detected a fall. The medical alert team called all my contacts and also called me. I told them it was an accident and that I was fine. A little while later there was a knock on my door and 6 emergency responders were standing there, EMT's, firemen, and a policeman. I don't know why everyone was called after they verified with me that there was no emergency and I was fine. It was good to know that my emergency response people are alert, but it was also very embarrassing.

5 years ago

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Peggy Randall

I was ready to send all the equipment. Back, and I said to myself doin,t give up. I just couldn't stop that alarm from going off, I,m 88,and this was very upsetting,finally whit the the help of all your wonderful employees, I think we have beat the alarm,s Thanks again Peggy

5 years ago

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Judith Highland Home, AL

They explained everything to me. I like everything about the device. It's convenient. I can wear either one. I was just putting all my bed clothes one night and I guess I bumped it and they came right on to make sure if I had a fall and were quick. This one is very dependable and very economical.

5 years ago

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Rochelle Fayetteville, AR

The time that I had talked to the customer support, they were really helpful with the information I needed to know. We just discussed some of the things and how it works and everything. I like the wrist watch better than the necklace.

5 years ago

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Margaret Madison, WI

Customer service is fantastic. I'm very pleased. I like the way that if something happened, they answer promptly. There's no waiting. A week and a half ago, I was dusting and I accidentally hit it and Mobile Help immediately contacted me.

5 years ago

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Don

dislike that the fall sensor is too sensitive. I've had one false alarm on the device. It's fairly reliable for my location here in the boondocks of Arkansas. It's simple enough to operate and I've been able to test it each time.

5 years ago

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Kim Jackson, GA

They were right there on the button if something goes wrong. I like the wristband but I don't like the pendant because it keeps going off for no reason. I tested it just a couple of weeks ago and it's absolutely fine, no problem.

5 years ago

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Rick Tallahassee, FL

I had a little bit of trouble getting ahold of somebody one time but that was just once. I haven't had any trouble since. I like that I can wear it in the swimming pool. The last one I had I couldn't. I know it works. I had it in my pocket and evidently I must have hit it with my hand somehow or whatever but the police officer came very quick.

5 years ago

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Marie

Pricey because I am a squirrel citizen on social security but I appreciate the value. I got good service from them, they were very helpful. I have it with me all the time if something happens, I know I can reach somebody. I've tested it a couple of times and it seems to be working fine.

5 years ago

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Gayle

They're very considerate when you talk to them, whether it be troubleshooting or information. To me it is a kind of insurance form for walking around because I have got the help I need. I have recommended it to my sister and she bought it for her and her husband.

5 years ago

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Richard And Nancy Georgetown, TX

Every time I have had an issue, someone is available to answer my questions. They've been very helpful. I like the quality of the instruments and the instantaneous response. I also like the different methods of making contact, not only the GPS but also the wristband. When I tested the device it was a simple, easy, and efficient process.

5 years ago

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Robert Spokane, WA

I like that I can take it everywhere with me. I have got two systems and you can place everything around the house and it's a pretty good distance no matter where you are. I have tested it six or seven times and it has been great.

5 years ago

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Vincent Branford, CT

I had another company before Mobile help but I didn't like their device, my father has thick fingers and the button was small. It is invaluable to me to do what I can to take care of his security. The only thing I did not like was the fall necklace, it doesn't work right, though I am grateful, I would rather it go off than for it to not go off. Their customer service is good. They were very supportive and helpful when I was looking for a device.

5 years ago

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Marilyn Columbus, OH

Affordable and I like it. I am surprised by the sensitivity of the necklace but on the other hand I feel secure. The device is the neatest thing and I love the technology. It has gone off several times and the company has called me real quick. When I had to call for instructions or help, they've been very patient and really punctual.

5 years ago

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Erwin Lady Lake, FL

MobileHelp is very professional and ready to go into action. I have tested it a couple of times and it all works. They answer quickly and I was quite satisfied. I like the fact that the devices are for all practical purposes waterproof.

5 years ago

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Julie Pittsburg, CA

I would like it if it was connected to an app. They stripped it of a lot of stuff to make it easier for the elderly and would appreciate it if it had part capability. Otherwise I am very happy with it. When I tested it, they were very quick and every time I talk to them they are very friendly. It is a good investment.

5 years ago

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Ruby Soddy, TN

The only problem I had was with the fall detection button around my neck, it goes off when I don't touch it, so I got a regular button. I have tested it and it works great, I feel secure. They explain everything really well and they're kind and professional

5 years ago

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Linda Bentonville, AR

Great...I have no problems with it, and I like the idea that it can be on the door where they don't have to hit the door down to get in to help. I bought the necklace and set it off a couple of times so I decided to try the wrist one and it works fine.

5 years ago

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Margaret Clinton, NC

We haven't been a client of mobile help very long but everything that they've done has been really great. It is super sensitive, it went off three times yesterday. We've had a really good experience with it and I would recommend it to others.

5 years ago

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Joyce Wheeling, WV

We purchased the medical alert for my mom, and it gives us piece of mind knowing that she can call for help if she needs it. The stafff was very friendly and assisted us in determing which product would work best for our mom. They even assisted us with the set up process, which by the way was so easy.

5 years ago

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D. Kincaid

Very detailed explanation of product & how it works, they are the orginal equipment manufacturer that many resellers market as their own, only 1 that I found with fall detection necklace & a lockbox on the door with your key for emergeny entry.

5 years ago

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Joe

I am glad I have it because my husband does fall sometimes and I feel like he is safe now. When we test it, somebody always is on the line. We have had a quite a few false alarms when my husband accidentally pushes the button and they have been there and very good about it.

5 years ago

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Lydia

They were very helpful when I got the product. So far I haven't found anything I dislike. When the fall button hit the table and it called the company, they were very gracious and nice and I know it is going to work if anything happened. I feel very safe with the product.

5 years ago

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Lynne

We have used the technical department to get some things explained and they were able to solve all our problems. The only thing is the device is confusing my wife a little bit. It seems like it will satisfy our needs to we don't have anything we dislike.

5 years ago

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Doris

The value is very good and the device is good. I had a false alarm once I tried to stop it and held the button for a few seconds and I didn't get anybody on the phone so I had to call the emergency to tell them it was false alarm and that was a mess. I would still recommend it.

5 years ago

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Kathy

The customer service is really good, they explain things to me about what I need. I don't dislike anything. I went walking to today and didn't wear sweater so I had to hold it in my hand and that was a little cumbersome but I managed and it does have a little clip on it but I couldn't pull it out enough to clip onto my pants.

5 years ago

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Anonymous

MobileHelp has been very attentive to my questions and getting everything set up. The necklace is too short, when you are laying down you feel like you are choking a little bit. I only wear the watch and that seems to be working well.

5 years ago

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Anonymous Elkhart, IN

The service was very easy to start up. MobileHelp was able to get us the device in a timely manner. The device is very visible. They are good at contacting the right people after an alarm is set off. Customer service is very helpful and polite.

5 years ago

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Jacquelyn Des Moines, IA

Everything I have dealt with on MobileHelp has been wonderful. The times that I have call them have all been mistake but they have been extremely nice and wanted t verify that nobody needs assistance. The wristband is easy to wear, though I do dislike the necklace because it goes off too easily and calls the helpline.

5 years ago

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Mary Hallettsville, TX

They are always quick to respond and they are really nice. The only thing I don't like is the one around the neck because you can barely touch it and it gets alerts so I have been wearing the wristband. It's nice feeling secure.

5 years ago

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Verna Garland, TX

They sent me the black one instead of the white on, which I would love to have. Other than that I have been very pleases with the service so far. Everything went fine when we tested it. They were very helpful getting me started and I appreciated that.

5 years ago

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Marna Coeur d'Alene, ID

So far I am very satisfied with it. I like the fact that it is good anywhere in the United States. I haven't had to use it in an emergency but I have bumped the little thing and it went off and then somebody was talking on the base unit and I told them it was an accident.

5 years ago

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Kathy Hermiston, OR

The fall button around my neck only has to move a little bit and it goes off and they call immediately. I love it, I feel more secure with it because I am widow who lives alone. I think widows or seniors should get this device because I think it is wonderful though they should maybe lower their price.

5 years ago

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Catherine Whitney

Excellent customer service. Ease of use. Walked me through everything with clear instruction. Answered all my questions and concerns. It is making my parents feel safer, and us better knowing they have an easy way to get help. The simplicity of using the device for them, is what we needed.

5 years ago

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Marie Lafond

It's good to feel secure in the home, and in the yard. I spend many days outside and usually most of the neighbors are at work. I have a good number of people that are all willing to help me but the mobile device is something I can count on all the time.

5 years ago

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Thomas

Very system, checked out many and found this to be a good system - good price and found setting it up was easy. When I first phoned the company to set up and test the system they were VERY nice and easy to work with. Test the system is easy and I fell so comfortable having it,

5 years ago

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Joyce San Francisco, CA

The devices are not perfect but they are excellent value. I have had a couple of false alarms and people have called me back within three to four minutes and they were very kind about it. I haven't had any disasters but the thing you wear around your neck and wrist are super sensitive. Also you can see the neck one under my shirt or sweater. I wish there were a better system for wearable alarms but the mobile thing you carry with you is great.

5 years ago

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Marilynn & Richard Levittown, NY

Their customer service has always been nice if we have a problem, like when it goes off when it shouldn't, though we couldn't get answer to why it was going off when no one was touching it. They are always there when it goes off and they answer right away.

5 years ago

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James Myrtle Beach, SC

This is a very good company and very reasonably priced. I like the fact that I got a home base unit, a unit to carry with me, and a wrist band and neck pendant. Everything is good and when I test it, it is fine. They have been so good all along.

5 years ago

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Ellen Stevensville, MI

I wish I didn't need it, but it is very convenient and it works very well. I have tested a number of times and the test have run well. They have been very cooperative, thorough, and friendly. I have recommended it to several friends.

5 years ago

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Patricia

We tested it upon first setting the system up and it works great. We purchased it for my mother and the only thing she dislikes is the size of the portable GPS but other than that she is very pleased. She is very pleased with it.

5 years ago

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Bob

Customer service is very prompt, knowledgeable, and accessible. As soon as we tested it, we got a call back. I glad that device has GOS attached to AT&T so that no matter where my husband goes he is covered. Other companies don't offer that.

5 years ago

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Victoria W

Every time I push the button, somebody has called us back and they've sent people out here to help us get up. It is hard for them to hear me on the service, one time she fell and I had to call and they couldn't hear what we were trying to say.

5 years ago