Name: MobileHelp
Rating: 4.6

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Verified Customer

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Donald Hartlen North Port, FL

My decision to get it basically boiled down to the lady that sold it to me. I've had it for two months now and I've never had to use it. In fact, I hope I never have to. Still, I love customer service, every time I want or need something they are always there.

6 years ago

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Verified Customer

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Marjorie Meurn Ellenton, FL

What convinced me was the cost of the service and it's effectiveness. They answered all my questions and offered me more information when I was making my decision. I've only had it for a couple of weeks though, so I haven't had to use it yet.

6 years ago

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Verified Customer

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Mary Jane Streitmatter Wyoming, IL

Their products are in good standing as far as quality goes so I went and got it for my mother. They have been attending to the needs and questions that we have had. They also explain things very clearly and make sure that we understand everything that's going on. They've just been very thorough and have done a good job with following through with what they have promised. The device is also easy to use.

6 years ago

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Verified Customer

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Carolyn Brantley Orange Park, FL

I went with them since they were available in Florida and their features were good. I haven't had to use it yet, but I wear it every day. The people that I've talked to are older so they know what kind of situations we actually worry about and what is most important to me.

6 years ago

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Verified Customer

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John Ginley Nanticoke, PA

My daughter is the one that bought it for me since she thought I needed it. She lives in Illinois and she set it up when she came for my birthday. When she did that they didn't show up or anything, they told her what to do and she set it up. They sound like they're trustworthy, I guess that if the alarm goes off they'll be right on it and let her know.

6 years ago

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Verified Customer

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Gary Goodman St George, UT

It seemed good judging from the features that it offered, so I got it for my mother. She hasn't had an emergency where she has needed it, but she said she has accidentally pushed the button a couple of times and had a false alarm. I was impressed that they got back to us right away on those times. They have always been very courteous and friendly. It is hard to respond to calls from the base station though.

6 years ago

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Verified Customer

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Rita Bodine Miramar Beach, FL

Since I fall down sometimes and I live alone I thought it'd be wise to have something I could use to get some help. I fall about twice a year, so I haven't had to use it yet. Still, I wear the fall device all the time and I take the responder with me when I go shopping just in case. The device works fine and I tested it enough to know that I can talk to them no matter where I am in the house.

6 years ago

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Verified Customer

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John Vermillion Kansas City, MO

My daughter picked the service for me and she went and compared everything. I've never had an occasion to use it yet, but I've had some accidental alarms. On those occasions and when I test it they have been very quick and alert in answering. I'm satisfied.

6 years ago

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Verified Customer

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Jane Jackson Port Saint Lucie, FL

I live about 90 miles away from Fort Lauderdale and since I take a lot of falls, getting it was something I wanted to do. I'm very happy about it, even though I haven't had any falls since I got it. I think the service is worth it for me and so far it has been excellent.

6 years ago

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Verified Customer

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Anne Webber And Jacqueline Kopf Lakeland, FL

I liked their GPS feature and the price was good. I haven't had to use it yet, thank god, but the device is good and whenever I push the button, even if it's a test, they answer. Customer service has been very helpful, polite, and courteous.

6 years ago

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Verified Customer

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Anonymous Beaufort, SC

When I was looking around it just looked like all the other companies were getting their equipment from MobileHelp, so I thought I would just go with them. I haven't had to use it yet, but the equipment seems to be good and works well. It's easy to look things up. I feel comfortable knowing that it will work.

6 years ago

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Verified Customer

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James W Morris Tionesta, PA

I saw it advertised on television a number of times and I kinda liked the way they did things. They didn't need a contract or anything, so I decided to give it a try. I've used it once so far to call an ambulance for my wife and they came here right away.

6 years ago

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Verified Customer

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Steve Solar Waterford, WI

I liked the look of the equipment and I found out it was good quality, so I went with it. I haven't had to use it yet but the customer service people have been just fine. Statistics-wise they look good and I assume they work. I'm just hoping that as the year goes by they don't raise the price too much, otherwise I won't be able to keep it.

6 years ago

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Verified Customer

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Diana Washington, NY

I've never had an emergency to be able to rate them, but once my cat sat on the base station, and they contacted me right away, fearing an emergency. My only reservation is that in a storm when we had numerous power interruptions, the system activated itself. That makes me fear that it might signal an emergency when I'm not even home or when I'm sleeping if I don't hear them calling to me to ask if everything is okay.

7 years ago

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Verified Customer

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Erika Brown-Hood Pensacola, FL

When I have needed help. MobileHelp has been there for me. Sometimes when my cats sit on the call base they're very polite and not rude when it's an acccidental call. I really like the customer service and I love that they contact my loved ones when I'm in an emergency.

7 years ago

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Verified Customer

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Anonymous Flower Mound, TX

The rep took a lot of time on the phone with my mom and brother to explain things to her. Also, encouraged her to "test" the button so that she would understand how it works - that took over an hour and a LOT of patience! Customer Service is excellent!!

7 years ago

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Verified Customer

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Amy Traverse City, MI

Friendly and efficient staff. My mom has had a couple false alarms but they were right there within minutes with the EMT's and they called all the contact people. I was able to call on the weekend late and get a friendly staff member who was able to tell me that the EMt's said she was fine!

7 years ago

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Verified Customer

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Russell&Rosemary Genesee, MI

My parents are getting old in years, so I purchased Mobile Help to give them a little extra security. my mother use it once to summon an ambulance for my father, and it was comforting to know they got the help they needed because I was out of town.

7 years ago

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Verified Customer

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Sudie Winston-Salem, NC

Speaking to their agents was good, quick, and easy. Not only do they provide a quick response, the device allows up to know where she's at. Plus, she can use it anywhere she goes. Besides that, they should probably come up with a smaller crest. It would be a nice thing to do.

7 years ago

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Verified Customer

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Teresa Wills Point, TX

The person who called me originally was very helpful! He was available when my daughter called to purchase the system for me, and he's been very informative. Everything has worked just fine, even for false alarms. My only problem with it is that sometimes I'm just sleeping, and the button goes off in the middle of the night when I haven't fallen. Either way, better safe than sorry!

7 years ago

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Anonymous Montgomery, IL

When my device went off accidentally, they answered right away. The representative was excellent and very informative. I asked him to give me a call back in a day or two while I concurred with my kids and I did that, and it was fine. I just wish that the wrist button was also the microphone and audio, so you didn't have to shout across the room or the yard or something. That would really be a prime feature.

7 years ago

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Verified Customer

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Suzanne Hamilton, GA

I haven't had to really use it medically, but I'll say this much; when that button is pushed, they respond really fast. The people I spoke to were really polite and nice. What I really love about this is you can talk to them through the devices. It's given me a peace of mind.

7 years ago

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Verified Customer

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Tamara Irwin, PA

Although my sister took care of most of the transactions with Mobile Help's representatives, I think they are very helpful. The devices have given me the comfort I needed, and I can continue with my daily routine without a problem.

7 years ago

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Verified Customer

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Josephine Hallowell, ME

I hit the button once accidentally, and they responded right away. The representative I spoke to was very gracious. She told me everything I needed to know, answered any questions I had and told me upfront the cost of the entire system, and what I would like to have as accessories. I'm very happy with the system.

7 years ago

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Verified Customer

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Betty Belton, MO

After having a dangerous seizure while driving, I decided to buy Mobile Help. The person I spoke to was one of the greatest, considerate and really understanding person I've ever talked to. I feel secure now and at peace that I have it.

7 years ago

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Verified Customer

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Anonymous San Antonio, FL

I'm glad I purchased Mobile Help! The representative I spoke to was very courteous and very nice. He wasn't pushy or anything, and I enjoyed talking and working with him. They're very alert, even if I hit the watch by accident. It's fine the way it is.

7 years ago

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Verified Customer

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Florence Sun City West, AZ

I feel safer and more secure in my own with Mobile Help. The representatives are very nice, and I'm very satisfied with them. I've never used it, but it's gone off accidentally, and they called right away. I would recommend this service to anybody.

7 years ago

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Verified Customer

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Ronnie Glendale, AZ

Whenever I call their customer service office, everybody is pretty knowledgeable, so I'm very happy with that, The system worked perfectly when I tested it, and I know that if I push the button, somebody will be on their way to help me. They already know my medication and stuff!

7 years ago

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Verified Customer

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Carolyn Cordova, TN

The alert system went off a few times by accident, and I really liked that they answered and made sure I was okay. It just makes me feel safe, plus, their customer service was nice. I really appreciate all of their hard work.

7 years ago

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Verified Customer

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Arvell Burlington, NC

My wife has cancer and is unstable, so she falls quite a bit. Now, with the GPS device, she can reach for help wherever she goes. One thing I did like was the representative. She was very personal and helpful, and overall very good. She also gave us all the information I needed.

7 years ago

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Verified Customer

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Janet Decatur, GA

Truthfully, this service makes me feel a lot more secure and relieved because I live by myself. I do have to say that I have revert arms, and the wrist thing was just too long. Maybe they ought to ask the question, when we're on the phone, if they have more size options. Besides that, their customer service was fine, and the overall experience is very positive.

7 years ago

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Verified Customer

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Walter Silver Spring, MD

Dealing with their agents has been a very pleasant experience. They are very knowledgeable, and are always willing to assist with any questions you had about the service or the system. I feel more comfortable now, and I'm pleased with the whole process.

7 years ago

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Verified Customer

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Beverly Wauseon, OH

They've covered all the basis to my knowledge, and I just would not be comfortable without it. Their customer service was very good, and they told me everything I needed to know. Everything was just thorough, and I appreciated that. Now I know I can get help no matter where I'm at. I just wouldn't want to be without it anymore.

7 years ago

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Verified Customer

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Joan Perrysburg, OH

I bought it because it was the best one I saw out there because it didn't require any batteries, charging and all sorts of nonsense. So far, it's given me a peace of mind, and now I'm a lot less worried about my safety. Plus, the agents at Mobile Help are very helpful.

7 years ago

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Verified Customer

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Barbara Cumming, GA

My mother feels safe now that she has Mobile Help. She can go on with her daily routine without having to worry about something happening to her. We've only had to test the system so far, but the people that respond are always helpful and good. I also noticed that They're very thorough, so everything's been a great experience.

7 years ago

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Verified Customer

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Clifford Gainesville, FL

Mobile Help has offered a great experience. They were prompt when I called, and their representatives did a good and accurate job. They did what they were supposed to do. I've used it 6 or 7 times, and it just makes me feel comfortable. These devices really help, and I think everybody should have one.

7 years ago

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Verified Customer

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Margee Canton, MO

My cousin is worried about me being here alone and stuff, so I went on and got Mobile Help. The device was flashing the other day, so I called their customer service, and they were very helpful. They found out what the problem was.

7 years ago

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Verified Customer

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Burlyn Athens, GA

I wear the fall alert continuously, except when I'm exercising, but besides from that, it works fine. I've successfully tested the device, and I'm just happy with it. Plus, the representatives have been very cooperative and helpful, especially when I test the system.

7 years ago

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Verified Customer

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Emily Baltimore, MD

Technically, I haven't used the service, however, I have set off the alert system a few times, and their response time was fast! That gave me confidence in the company. The representatives are very pleasant, and overall, I think this is a great service.

7 years ago

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Verified Customer

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Glenda Gainesville, GA

I'm still a new customer, so I don't really have any suggestions for Mobile Help, but I can say that their people is very helpful and very nice. There's been a few times where I forget about the device, and smash it, creating a false alarm. Besides that, everything has been great.

7 years ago

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Verified Customer

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Elizabeth and Roy Llano, TX

Mobile Help's devices make me feel very safe and secure now. We haven't used it yet, but I know that the person that uses it can get help if he falls when I'm not home. Besides, their people is very helpful, and They've offered a very positive experience.

7 years ago

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Verified Customer

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Melissa Montrose, PA

The same day I received the system in the mail I fell in the bathroom, so I had to use it. I spoke to some very helpful people, and everything was done in a quickly manner. After that experience, I think I can say I feel safe and secure with it.

7 years ago

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Verified Customer

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Mary Hibbing, MN

It just makes me feel safe! When I called to make sure I installed the system correctly, they were very good. I even bumped the device once, and they came online right away to make sure I was alright. Overall, I think They're great when They're doing their job. Everything's working fine, and it's been a very positive experience so far.

7 years ago

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Verified Customer

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Ida Alice, TX

Thankfully, my mother hasn't had to use it, but we're happy with it. To say the truth, my niece set up all the programming and stuff for her, and actually, the people that helped us with the purchase and setting it up were so helpful and so nice. I couldn't say enough good things about them.

7 years ago

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Verified Customer

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Lisa Logan, UT

I called because I had initially purchased 3 months in advance of service, but I needed to switch it to only pay 1 month at a time. The person I spoke was very helpful, and made sure my needs were met. I'm very happy with Mobile Help!

7 years ago

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Louise Prineville, OR

It just makes me feel real safe to have it here because if I fall, there will be somebody here to help me. I've spoken to a few of their representatives, and They've been pretty helpful. I think the service is pretty good the way it is.

7 years ago

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Robin Bishopville, SC

I think They're doing an awesome job! I'm still confident with Mobile Help because I had the device in my bag once, and when I threw it, they called me right away, so I know that it works. Both of the times I've spoken to them, They've been knowledgeable and eager to speak to you, so their customer service has been great. They also walked me through the whole setup process.

7 years ago

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Jean Carthage, NY

It makes me feel safer! I don't have to worry if I fall and get hurt or something. Also, I found the agents to be most helpful, informative and very courteous. It's just a complete system that covers you when you're at home, or even several yards away. The devices are very handy, and the fact that it's water proof is fantastic!

7 years ago

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Leslie Wardsboro, VT

Unfortunately, the GPS device didn't work inside my home, so I had to return it. Besides that, I spoke to some very helpful people. They went through the testing process, but I guess I'm in a dead zone because it didn't work. I'm in a remote area, and it's hard for people like me to get help in areas like these. Regardless, Mobile Help is a reasonable company.

7 years ago

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Verified Customer

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Naomi Puyallup, WA

So far, we haven't had any issues with it. I feel a lot more at ease knowing that my mother's being monitored, rather than not knowing what's going on. Their agents have been right on everything, and They've provided a really good service. I just feel real comfortable with it.

7 years ago