Name: MobileHelp
Rating: 4.6

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Verified Customer

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melissa velasquez Gilbert, AZ

The device is very sensitive so that makes me feel relieved. Mom complains but has grown accustomed to wearing it. I have a sense of relief i’d she has a fall she will receive immediate attention. Well worth the expense

1 year ago

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Verified Customer

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Patricia

It goes off too easily when not needed I don 't like being tracked every minute and baby sat by my children I am of sound mind capable of making my own decisions The alert is bulky too sensitive and irritating I have also had a cold which has played havoc with my hearing I am wearing this alert for my children but do not like it The bad outweighs the good

1 year ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 31st, 2023

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Verified Customer

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Clara Dunkirk, NY

I thought I sent you a response. So I’ll do it again. I am comforted with everything except the size of it. It is thicker than I expected. Most people wear it under a shirt etc. I have large breast, so it sticks out even more. Clara Dunbar

1 year ago

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Verified Customer

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Sherry Dorn Arlington, TX

Just ordered for my husband who has dementia.. He accidently pushed the button. I did not hear my phone when they called, so they contacted 911 to do a welfare check. All was good.

1 year ago

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Verified Customer

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Beth Yetzer Anaheim, CA

Dislike: too many pieces to put together. Thankfully I called, and a very nice man, with lots of patience, took the time to talk me thru putting together the pieces, as I was about to send it back. Like: It gives me a sense of security. So far have not had to use it.

1 year ago

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Verified Customer

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Joeann Louisville, KY

When wearing I find that it is trigger happy. I find that the least touch causes it to send a message and this week when it started blinking I did not hear the operator on the necklace so I could tell her it was a false alarm until she called my land line.

1 year ago

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Verified Customer

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Robert Fletcher, NC

I really like the lock box that came with the kit. I don’t worry at all about EMT’s having to break into the house because they’ll know the combination and my house key is readily accessible.

1 year ago

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Verified Customer

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Helen J Lelievre Lubec, ME

have wrist button, while necklace is charging, you still have coverage ... no person "talking" to you in the middle of something! Good phone support for my questions and getting set up, didn't have to wait too long for a real person but whatever the real person had to do, that took lots of time and slow

1 year ago

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Verified Customer

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Carolyn Kraft for Elsie Bedrosian Fresno, CA

The above rating has nothing to do with service but it has to do with billing. My mom paid in FULL with her VISA by phone with the agent who signed her up for an entire year the day we ordered. She got a letter a few days ago stating that her bill was overdue. So now she's trying to follow up on your poor accounting. She's in her 90's and doesn't need this extra headache. Please follow up and clear up her account.

1 year ago

Reply from MobileHelp

Hi Carolyn, We received your review and we apologize for any inconvenience you have experienced with the billing for your account. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon and resolving this issue. Thank you for being the most valued part of our MobileHelp family.

Dec. 3rd, 2022

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Verified Customer

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Rich Gergits Oak Lawn, IL

Customer service very helpful. Haven't actually needed to use the system yet but have done the testing and everything seems simple enough for my mother to use needed to use the system yet

2 years ago

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Verified Customer

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Susan Graves Vinemont, AL

My mothers battery was low and she received a message to charge her device and I also received a text message that it was low. My mother stated she feels safe with this new device.

2 years ago

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Verified Customer

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Dana peterson Bossier City, LA

Quick response time. Don't know much else as of now, as I haven't had any accidents or falls. I do, however feel protected and that I'd be able to get help soon should I need to.

2 years ago

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Verified Customer

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Zimmerman Elkridge, MD

They were helpful in selecting the right device for my family and cost was reasonable. Mom found it easy to use and likes that she can send a test the device whenever she wants to ensure it is working

2 years ago

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Verified Customer

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Char Elliott Yuma, AZ

Recently I did have a bad fall and MobileHelp immediately was aware of it and then notified my main contact person so they were aware of everything so there was no worry and made aware of what had happened

2 years ago

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Verified Customer

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Judy Drummond Montgomery, TX

The Mdicalert device is very sensitive.I've had several experiences in which the MobileHelp people were concerned that I might have had a fall. I hadn't, but it was comforting to know that help was available.

2 years ago

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Verified Customer

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Jeanne Pike Melbourne, FL

My sister was having a stroke. She called me and I reminded her to push the button on her device hanging around her neck. I stayed on the phone with her until the paramedics arrived. It worked perfectly!

2 years ago

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Verified Customer

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Shannon Chappell Wilmington, NC

I received an email notification of a mobilehelp medical alert alarm received and then another text operator calling device and my loved one cancelled it however I never received a text stating that it was cancelled. Please note that this happened at 2am so I call Mobile Help and was on hold for at least 7 minutes so I had to go check my loved one at 2am to see if they were ok. It would be nice if we could also get a text noting that it was cancxelled

2 years ago

Reply from MobileHelp

Hi Shannon, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Nov. 3rd, 2022

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Verified Customer

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Kathy San Diego, CA

The device started flashing green while my mother was just sitting in a chair talking with me. I pressed the button to try and turn it off. It said a call was in progress. It repeated the saying numerous times. I received a text that I would get a call. From it initially telling me that a call. I never received a call. After approximately 15-20 minutes from the device saying a call was in progress to it actually connecting with someone!!

2 years ago

Reply from MobileHelp

Hi Kathy, We received your review and we apologize for the longer than normal wait times you experienced during this incident. Thank you for bringing this concern to our attentions. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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William Tietjen Denver, CO

Two weeks into our provision of the Mobile Micro system and it failed today. Failed to test, failed to notify and generally failed to find a cellular signal. I was on the phone with Brandon and they will overnite a replacement micro button with accessories. I asked them, "do not ship via Fed Ex under any circumstances." The last time this happened it took a 2-day overnight 6 days to reach me and I had to track it down myself and pick it up myself after Fed-Ex failed to deliver it and started rerouting the parcel all over creation. It was a mess. Fed-Ex is no longer a reliable shipper. I asked this time that any shipper other than Fed-Ex be used.

2 years ago

Reply from MobileHelp

Hi William, We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. Our Technical Support team, a representative will be happy to further look into this with you and find a resolution for this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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Margaret Koehl Chambersburg, PA

The setup was easy and the service is excellent. They call even if there's any question about falling. Just banging the unit against the dryer they called to make sure she was ok.

2 years ago

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Verified Customer

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Nancy Suienecker Lima, OH

A fall alert alarm ask me if I had fallen. I was doing exercises at the time and the button hit the floor to cause the alert to go off. I am now being cautious to contain the button when exercising.

2 years ago

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Verified Customer

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Nancy Clemente Gloversville, NY

I feel safe and have no worries about being alone. I can't believe how sensitive this unit is. I dropped my neck button and it was quickly answered as a fall . . Once again, I feel completely safe!

2 years ago

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Verified Customer

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Jamie Woburn, MA

So far, they've been very responsive to my father's needs. He can hear and understand them through the device , which was a big concern of ours. And he must like it too because he's been SO good about wearing it!

2 years ago

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Verified Customer

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Suzanne Elliott Nottingham, MD

I have accidentally hit the button multiple times while I'm getting used to you and Mobile Help they've been prompt professional and compassionate it's a great experience so far

2 years ago

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Verified Customer

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Lora Vomhof Perham, MN

It was so nice to be able to talk with someone about our questions at the time of set up. My mother is able to wear it without it feeling cumbersome. Recharging easy and straightforward

2 years ago

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Verified Customer

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Diane Carlson Huntersville, NC

They were very cooperative with me and my problem. This mobile runs on at&t. AT&T is is poor in this area. It lost connection and therefore ran my battery down every day well I tried to reconnect multiple times. My unit only stay charged for less than a day. I will no longer be using medical help however I have to write them very high on customer service assistance and help so I can't keep them because it keeps disconnecting.

2 years ago

Reply from MobileHelp

Hi Diane, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Sep. 29th, 2022

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Verified Customer

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Joann Goldman Spring Hill, TN

My mom knocked her system off the table by accident when it was changing, they were on it quickly, rescue squad was pulling in the driveway. I had put my phone on charge and didn't hear it ring when they called me.

2 years ago

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Verified Customer

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Greg Harper Duluth, GA

They made the process so easy and had exactly the right solution my father needed. They were extremely friendly, helpful and really took the time to help me understand the right product and plan.

2 years ago

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Verified Customer

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Marcia Cahill Crystal Lake, IL

The system worked perfectly when I fell and needed the paramedics to come. Reassured me help was on it's way after pushing the button. In a rehab facility right now so my deuce is at home on the charger awaiting my return.

2 years ago

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Verified Customer

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Thomas J Martwinski Leesburg, VA

The quality of their customer service is amazing. Their product works as describe. My Mom's fell three times in one month and the system detected her fall, called her and sent EMT to assist her. They get it right!!

2 years ago

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Verified Customer

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John Makuch Seneca, SC

I love it except that seems to detect falls that did not occur. Usually the monitor calls me and gives me the change to report a false alarm. This evening it did not give me that chance. The local first responders were czlled and responded.

2 years ago

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Verified Customer

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Kristin Weaver San Francisco, CA

Very friendly and knowledgeable people who got us set up quickly. When button was pressed accidentally, you responded immediately to the wearer and those who were to be contacted in case of an emergency

2 years ago

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Verified Customer

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Debbie Cramer Sharpsburg, GA

The lead up to purchase of the equipment was exceptional. The person was pleasant, knowledgeable and friendly. The follow up has been a little complacent however. It has been challenging to get my Mother to wear the necklace but she loves the watch so we continue with "baby steps" to optimize the usage.

2 years ago

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Verified Customer

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Dianne carter Culver City, CA

I have not seen the person I helped purchase this product since it was installed. I understand from his caregiver that he seems comfortable with it. Will be visiting him soon, so will be better able to assess thecsuthation

2 years ago

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Verified Customer

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James Groves Las Cruces, NM

I haven't medically needed the service, but I wear it at all times when mobile. I have unintentially activated it while mobile. I received an immediate response and had to verify that I was fine and no emergency response was required.

2 years ago

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Verified Customer

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Elise McKibben Boulder City, NV

Purchased for my mom. She has had one incident where she accidently pushed the button. Mobilehelp immediately responded and was very polite about the false alarm. We appreciated how quickly she was contacted.

2 years ago

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Verified Customer

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Rocky Rodela Panorama City, CA

I already had a false experience with my MobileHelp unit. I was wearing the unit when it just banged back and forth on my chest and set off a fall down down call. I naturally went to push the button to cancel the call but I messed up and didn't cancel but ended up stopping my text messages from coming. Needless to say I called the next morning to try to get some understanding of what went wrong and Thank God he gave a gentleman who was very patient with me until we got the mobile unit to work in my place.

2 years ago

Reply from MobileHelp

Hi Rocky, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment. If you have any additional questions or concerns, we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

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Verified Customer

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Lyla Lampson Milton Freewater, OR

I am happy with my Mom's MobileHelp except that the fall detection device is too sensitive and gets set off when it is bumped or when my Mom uses power tools. That is a nuisance. She lost her charger base and MobileHelp was very good about sending her a new one promptly and without an extra charge. That was really nice!

2 years ago

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Verified Customer

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Jeanne Mitchell Apache Junction, AZ

I am very pleased with my Mobile Health system and I feel very safe both at home and out and about.I highly recommend it for anyone who is a fall risk as I have used it many times when I have fallen and it has saved my life!

2 years ago

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Verified Customer

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Bev Strollo Youngstown, OH

I'm becoming very comfortable wearing the device at home and it has proven several times to work when I accidentally hit it on something. when that happens they tell you to push button for 2 seconds.

2 years ago

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Verified Customer

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Holly Wells Portland, OR

Have accidentally called once and started to call once. Both got as person in the first case, and a way to instantly cancel the second. Great customer and technical service by phone (24/7??) for questions.

2 years ago

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Verified Customer

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Theresa Rio Rancho, NM

On one occasion that turned out to be OK . . . their response and follow through were amazing. I had questions on the exact workings of the system and they took the time to explain and put me at ease about the process.

2 years ago

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Verified Customer

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Susan P Howell Crown Point, IN

Got this for my dad. The process was easy. The equipment arrived quickly. The service team is excellent. I feel so much more at ease now with my dad living alone since he has this mobile help system.

2 years ago

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Verified Customer

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Carol Gebert Port Richey, FL

Sales (Clair) and customer service (David) were outstanding! The thing that alarmed me was that the 85 year old woman I ordered the pendant for had been wearing a pendant that was not working. Shouldn't some type of warning had come her way by way of her phone? A call to Mobile Help resulted in getting a new pendant; however, as already mentioned, wondering why she wasn't made aware that the pendant had failed.

2 years ago

Reply from MobileHelp

Hi Carol, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with us for assistance with the equipment replacement. Our Technical Support team would be happy to review our records with you and explain what caused this issue. Please do not hesitate to get back in touch with us if any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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Debra Kelley Port Saint Joe, FL

Phillip your rep was outstanding. After 2 years with Medical Guardian, sending equiptment that did not work. Reps with zero knowledge Then sending equipment that did not work in my area

2 years ago

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Verified Customer

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Steve Oberon Clifton Park, NY

Limited experience but so far very quick response to false alarms, courteous and professional people at call center. Gives me a sense of security, which is what I'm looking for.

2 years ago

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Verified Customer

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Janice Mawyer Waynesboro, VA

Since I have had mine, a very short time, I have set the alarm off many times, and even though I apologize, they are still very polite and seem to really care. Thank each of you for my clumsiness.

2 years ago

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Verified Customer

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Susan Ashworth Niceville, FL

At first we didn't think it was going to work, well I love the fact that I get alerts when his alert necklace requires assistance and love the fact that they text and call me.

2 years ago

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Verified Customer

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Lee Ann Hug East Palestine, OH

I am giving a low rating because I was not put on the correct plan. I was told that it would be $20 a month before taxes. I was informed that the first bill would be around $70 due to a first time fee. My credit card was charged $131. I called and was told that I was on a quarterly plan. Ok thats not the end of the world but then I did the math and realized that was over $40 per month. I called back and found out that we were on the premium plan and an insurance plan was added. I said I never agreed to that. The rep I spoke to said "well Im sure I can pull up the phone call recording to prove you did.: That's the wrong answer to give a frustrated customer. I had him remove the insurance and kept the higher plan for my dad for the time being but this isnt right. If it would have been my elderly dad that signed up for this instead of me doing it for him he would have been confused, mad and would have cancelled. In fact he did that several years ago. He told me that the "price went up" and he cancelled. I didnt believe him then but I do now. I will give this one more chance because he already has the equipment but I will cancel if anything else goes wrong. So far not the best experience considering MobileHelp is supposed to be the #1 provider.

2 years ago

Reply from MobileHelp

Hi Lee Ann, We have received your review and we sincerely apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. We would like to contact you to help resolve any ongoing issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

May. 27th, 2022

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Verified Customer

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Denise Broussard Beaumont, TX

It is a reliable service giving me peace of mind that my mother is covered. They occasionally check in on her. I like that the GPS feature when internet is not always reliable.

2 years ago