Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Grand Rapids, MI

I've had a false alarm a couple of times and they were right on the line, so I'm quite happy with the service. Sometimes it's a little too sensitive. I don't like that when I roll over it goes off.

6 years ago

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Verified Customer

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Anonymous Nevada, IA

Customer service answers my calls immediately. I like that it's able to suit my needs. When I tested it they returned my call within less than a minute. MobileHelp has been an excellent compnay.

6 years ago

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Verified Customer

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Mary

I don't like the fact that I had to pay six months at a time rather than monthly. Other than that the device is excellent. I have had to call customer support several times and everything went as it supposed to go.

6 years ago

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Verified Customer

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Yolanda

I've already recommended it to some of my friends because it's cheaper than lifeline. I like everything about it. I have the bracelet and the necklace and the lockbox that lets the paramedics in.

6 years ago

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Verified Customer

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Katrina

It makes me feel safe from falling. One time accidentally pushed my wrist band and the person came on and I told her it was a mistake. It looks like it is made pretty well and I've tested it and the guy led me through the test.

6 years ago

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Verified Customer

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Robert And Christin

Every time my alarm has gone off, they've been there. I like that is easy to use. The results were good when I tested it. They asked me if I needed help and that is what I needed.

6 years ago

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Verified Customer

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Anonymous

The few times I have had false alarms, they have been very quick to respond. I test is very month and there are never any problems. I like the security on knowing we have additional help if we need it.

6 years ago

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Verified Customer

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Helen

So far I don't have any complaints. The only thing is that it it sensitive but I am getting used to it. I might downgrade because I am not using all the things it came with. I am really satisfied with it.

6 years ago

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Verified Customer

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James Largo, FL

The device is with me at all times and so far it's been pretty good and has worked fine. They knew exactly where u was and that is all I ever asked for in case I get hurt or anything. They're really friendly over the phone.

6 years ago

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Verified Customer

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William Fort Wayne, IN

It's been a good experience. Any time we've had to deal with somebody it has been fine. There have been two or three times where it has gone off and I hadn't done anything. Otherwise everything has been great. It is kind of expensive but I wanted the one that calls you if you fall

6 years ago

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Verified Customer

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Deanna Dix, IL

Everybody, no matter what their income should have and I wish it were available to anybody. They're always there even if the suspect that I have fallen. They are there to take care of the problem. I've never had a problem.

6 years ago

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Verified Customer

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Judy Kansas City, KS

It has everything, it came with a lockbox and necklace that registers when you fall and it is reasonably priced. The device itself is good, they are quick to respond. I've already referred a couple of people.

6 years ago

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Verified Customer

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Susan Cameron, MO

I like it but the one thing is that if I'm not paying attention, it will go off even if I haven't touched it. It is very sensitive. I test it once a week to make sure it is working.

6 years ago

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Verified Customer

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Mary Greeley, CO

It is a really good device. One day, somehow the button got pushed and the fire department came right to my door. It does get in the way when I am sleeping, and that is something I dislike.

6 years ago

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Verified Customer

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Mary Albuquerque, NM

It is all completely portable, I can leave the house and it still works. I would like to have a little faster feedback, I was surprised how long it took them to answer the last time. It usually works really well. They did everything right and I got help and they contacted the other numbers.

6 years ago

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Verified Customer

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Jimmie Phoenix, AZ

I really appreciate them. It is convenient. I test it every month to make sure it is working properly and I am assured they are thee and somebody is always available. It is prompt and quick.

6 years ago

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Verified Customer

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Patricia Yucca Valley, CA

I picked them because I think their customer service is very good. When I got it, the first one wasn't working properly and I got a new set p and everything is fine with the test. It is a little heavy but that is okay.

6 years ago

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Verified Customer

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Jim Spokane, WA

The only thing I would change is I would like the wrist thing to show the time. Also the necklace is a bit too sensitive. I've tested it a couple of times and it passed just fine.

6 years ago

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Verified Customer

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anonymous House Springs, MO

The other day I had my necklace in the charger I was across the room and all of a sudden the voice said call in progress. I consider that a malfunction but that's the only thing that's happened. It tested ok when I tested it.

6 years ago

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Verified Customer

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Melanie Paris, TN

Accidentally pushed the button a couple of times and I've had cops show up at my door almost immediately. I dislike the fact that you can't talk into the button that you wear.

6 years ago

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Verified Customer

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Patricia Springfield, MO

I just feel totally safe because I know that MobileHelp is out there watching over me and the promptness that you respond. I dropped it one day and they responded immediately.

6 years ago

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Verified Customer

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Linda Hesperia, CA

I can take it with me everywhere. I liked it because customer service is fast and right on. They told me numbers to push on the panel to test it and check and see if It was working. It was really quick and fast.

6 years ago

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Verified Customer

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Toby

When I've pressed it by accident, they were very polite and nice and explained how to stop it about the mistake. It makes me feel safer in case I fall. I think the rate is ridiculous.

6 years ago

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Verified Customer

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Marilyn

I wish everybody could afford it that has health problems because it could really be a lifesaver. I feel comfortable and safer with it. They'll be there right on time in an emergency.

6 years ago

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Verified Customer

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Chuck And Kay

Price is fair. The device is not as portable as I thought it would be and it would be nice if the fall alarm could be put on a wristband but other than that it's good. The tech people are good and customer service is sometimes helpful and accommodating but other times they are short.

6 years ago

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Verified Customer

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Joyce

I dislike that I can only use the wrist band because I have had trouble with the pendant. Also it was annoying when I got out of the shower to find it speaking to me. It did show that they were on the ball. I like the I am protected and that so far it has been successful.

6 years ago

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Verified Customer

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Sherry

They are always there for me and respectful. I really like that. I have mentioned them to a couple of my friends. There is not one thing I don't like. I am very happy with the product.

6 years ago

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Verified Customer

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Roxie

Everything I've needed, they've come quickly. One thing is they don't have GPS so we have to switch buttons when we leave the house. I'm very glad I have it because I live alone and it is comforting.

6 years ago

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Verified Customer

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anonymous

We tested it after we got it. My husband called in and got one of the customer services to help him start it up. They were very courteous when they spoke with us. I think that anybody that has problems passing out or anything like that needs this.

6 years ago

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Verified Customer

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Barbara

I did test it and it worked fine. The gentleman was very nice on the phone and let me see how far away you could hear me and that was quite a ways. I've already recommended this to a friend.

6 years ago

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Verified Customer

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Grady

The first time I set it up to be tested the person who did it did not give give me a complete setup procedure. I later call tech assistant when I realized it wasn't working the way it should. The tech assistance was very good and gave me all the instructions I needed. We set it up and tested it. It's been working fine ever since.

6 years ago

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Verified Customer

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Carol

It alerts pretty quickly. I have the necklace one and I forget about it then something hit me against the chest and that set it off. It's a good company I feel safe and am happy with my decision.

6 years ago

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Verified Customer

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Marilyn Sowell Cheney, KS

Anytime I would hit my button by accident they were On & wanting to make sure me or anyone did not need help. The one time I did need help. They were very pleasant & got me help in less than 5 minutes.

6 years ago

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Verified Customer

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O.E

Prompt service when we needed it. Called when my mother was having a respiratory emergency, the response was very quick. Someone came on the line and immediately called an ambulance for her to be taken to hospital.

6 years ago

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Verified Customer

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Joanne Bradley

I have not had a true emergency as of yet. I have had a few situations where the button did mistakenly go off, and emergency services contacted me immediately and with courtesy. I am very pleased and most of all, I feel safe.

6 years ago

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Verified Customer

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IRA

Very much do what is advertising and theircustomer service is excellent their product is a great product and they stand by what they advertise on their product received product when stated in their advertisement and when I talked to the salesperson very courtesy a professional

6 years ago

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Verified Customer

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cindy owens

Haven't had to push the button yet, but they called and had me check the machine and whenthe power went off and on the other night it told me there was no service detected and when it came back on it told me.

6 years ago

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Verified Customer

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Andrew Hicks

Everyone I have spoken with has been very professional. From the initial transaction to the occasional accidental alert, the whole team is courteous, understanding, and helpful.

6 years ago

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Verified Customer

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Marilyn Warner

Even when I accidentally bumped my wrist device, help came even when I didn't need it. However, this is the first and only device I've used, so I have nothing to compare it with. One comment about this website - the print is so light, I can hardly read it.

6 years ago

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Verified Customer

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Floyd S. Johnson Ridgeway, SC

When my momma pressed the bottom a couple of weeks ago Mobile Help didn't notify her Son who is number one on the list. Also, they took 30 minutes to get to momma's house and when I asked them why, I was told, "it was the rescue squads fault not theirs. That sounds like something that a child would do. I would think that Mobile Help would take control of the situation but apparently they didn't do that!

6 years ago

Reply from MobileHelp

Hi Floyd, Thank you for your feedback. We send out your local emergency responders. We immediately dispatch the call to them, but we have no control over how quickly the fire department, police, or ambulance respond in your area. We would be happy to discuss this further with you, please contact Technical Support at 877-827-6207, Option 1. Kind Regards, MobileHelp

May. 14th, 2019

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Verified Customer

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Jo Ann Stover

I have only had Mobile Help for a short time, but when I accidentally dropped my necklace one evening, the response was immediate. The representative was thorough, courteous, and friendly.

6 years ago

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Verified Customer

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Scott

System works as advertised. Several options; several packages. Durable. Great customer service line - so far the people I have talked with know emergency systems (not just sales people).

6 years ago

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Verified Customer

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Suzanne

From the first call to gather information to the last call to send the device back (mom going to assisted living), everyone was very knowledgeable and helpful ,not pushy. Always ready to help.

6 years ago

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Verified Customer

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5

I love that they have real people for you to talk to on the phone. I really don't like the bracelet because the plastic is abrasive on my skin. It works great but seems to be cheaply made.

6 years ago

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Verified Customer

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5 Ponte Vedra, FL

MobileHelp people are very knowledgeable and use language that anyone can understand. I feel very comfortable and safe with my device, especially outside. I am very pleased with the price and the service.

6 years ago

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Verified Customer

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5 Manteca, CA

I love that the device is light weight and you can take it in the shower. It even comes with a lock box to let help get in my house. I am a new customer, but I have received great customer service so far.

6 years ago

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Verified Customer

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5 Philadelphia, PA

Any question I have had has been answered by their customer service. I love that I can take it with me anywhere. I think it is a great product for anyone who is at the risk of falling.

6 years ago

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Verified Customer

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V Uniontown, OH

The customer service explained things and the representative was very helpful. She wore it to bed one night and accidentally hit it and at one o'clock in the morning we had the fire department knocking on our doors.

6 years ago

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Verified Customer

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Mary

Twice my button went off accidentally and they were right on the ball getting in touch with me to find out if I fell and all that. The only thing I really keep with me is the little mobile unit and the wrist fall button.

6 years ago

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Verified Customer

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Ruby Detroit, MI

MobileHelp takes care of the customer. I have misplaced an item and they replaced it without charging me. I was really grateful that they helped me. I tested the device and it worked perfectly.

6 years ago