Name: MobileHelp
Rating: 4.6

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Verified Customer

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Janene Subic

Because everything runs very smooth. We went to Florida and the change was simple. A few times the fall function went off and they called within minutes. I would say it is well worth the money.

4 years ago

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Verified Customer

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Bill Batory Twin Falls, ID

They were very helpful in explaining their unit/system when we first in inquired about it. They were very patience in helping us to set-up the unit and walked us through how to use each piece of equipment. The couple of times the alert button was activated by mistake they were very responsive in making sure we were okay.

4 years ago

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Verified Customer

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Rosella Kasper Walnut Shade, MO

The representative that I worked with to set up my order was professional, knowledgeable, friendly and very caring. I felt like I was talking to my own grandson. I trusted him.

4 years ago

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Verified Customer

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Carol Faries Farmington, MO

Have only had it 2 months but so far it is wonderful. It is for my mom. She is 88 and lives alone. I feel she is much safer with this system. It is like having a person at home with her at all times

4 years ago

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Verified Customer

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Randy

Only been with MobileHelp a few months. Initial contact and device setup was very easy. Only issues has been the monthly test of my device. It is semiautomatic, however both times it fails and it tells me to call Cust Serv. That call only takes a moment and then the all is good.

5 years ago

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Verified Customer

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Carole Gibson

Someone is always near me, watching over me. In my younger days I was a 911 operator. I appreciate the calm voice of those I've spoken with and the way my first name is used as if I was a family member.

5 years ago

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Verified Customer

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Nancy Judware

I feel confident having this system in my home & with me. The one time I accidentally hit the button the response was immediate & I was questioned to make sure that it was an accident & that I did not need help.

5 years ago

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Verified Customer

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Arline

I tested it yesterday morning and it was ok. I don't like that is so large I would like a smaller one but I like the fact that if I do need it it is going to be there to help me.

5 years ago

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Verified Customer

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Anonymous Gardendale, AL

I think it is a lot better than life alert. I have already recommended the medical alert device to several people. I like being able to wear the watch. It makes feel good that they are monitoring everything.

5 years ago

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Verified Customer

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Amber

Price wise, it is very competitive and you get much more compared to some other life alert things. I have had some difficulty with the fall feature, I've fallen three times and it never went off so I talked to customer support and I had my pendant replaced. I feel safer wearing it because I am prone to falls.

5 years ago

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Verified Customer

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Charles Addison, NY

It gives me peace of mind knowing that someone can hear my husband when I am away from home. They explained everything very well and it they stayed on the phone with use when we set it up and went through a lot of things, which was very helpful.

5 years ago

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Anonymous Broken Arrow, OK

The device is very good and I am totally satisfied with mobile help but I don't wear it because I don't like that when I bend over it would go off. I think my family got it for me too soon.

5 years ago

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Verified Customer

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Frances Savannah, GA

I like it because I have started having severe headaches and swelling all the time. I received it right away and set it up and it wasn't ten minutes later that they called me and were very helpful.

5 years ago

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Verified Customer

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Jean Soper

I accidently set off the mobile help button and within in a short help had arrived and my family had been notified. Needless to say I am more careful now in handling the equipment but was grateful for the quick response.

5 years ago

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Verified Customer

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Paula Giroux

I accidentally trigerred a couple false alerts that I had fallen when I first got the system. The response time was good, the responders were polite and concerned for my welfare.

5 years ago

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Rose

Haven't needed help yet (and hope I don't have to!) but the neck button was pressed accidentally and Medical Help called me immediately. The GPS fits nicely in my pocketbook when I need to take it with me.

5 years ago

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Verified Customer

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Ruby Doty Irvine, CA

The button is super sensitive, so many needless calls for you to answer, & instead of having the ability for me to answer you on the devise I'm wearing, I have to be close to the main unit. I've accidentally set off the alarm 2-3 times in one day, & once, about a half hour after the first. Isn't there a way for me to communicate directly with a devise I'm wearing?

5 years ago

Reply from MobileHelp

Hi Ruby! If you have a false alarm with your fall detection pendant, you can simply hold down the button in the first 15-20 seconds to cancel the alarm. If you would like more information this, please contact our Technical Support Department at 877-827-6207, Option 1. We look forward to speaking to you! - MobileHelp

Aug. 30th, 2019

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Verified Customer

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Scott

So far it seems like a good product...knock on wood, we haven't had to use it for an emergency yet. Hopefully they are better at answering emergencies, than they are at customer problems. Wait time was ridiculous first time, last time was better.

5 years ago

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Verified Customer

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Anonymous Columbia, MO

I like that I can go a long ways outside of the area and it will tell people where I'm at no matter where I am. I've tested the device and I've also pressed it accidentally and they call back.

5 years ago

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Verified Customer

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Anonymous Sabetha, KS

I don't like that it only goes six hundred feet. I misunderstood when they sold me the stuff. I thought it went everywhere. They were professional. When we got the machine, we went on vacation and my husband was not able to put it together. When I got back, I had a friend that was visiting with me. She put it together but we were not sure it worked because nobody called us.

5 years ago

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Verified Customer

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Richard Philadelphia, PA

I have no complaints other than sometimes the fall detection button goes off too much. When I press my button, I get prompt service so I am happy with that. They are always polite and courteous when I reach out to them.

5 years ago

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Verified Customer

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Cathey Stonewall, LA

Whenever I had to call to get it set up and everything they were just real helpful and really patient with me. When I tested it, it went through loud and clear and I could hear the feedback loud and clear.

5 years ago

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Verified Customer

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Peggy Winter Haven, FL

They are very knowledgeable and it's so easy to use the thing. They're very knowledgeable. I've used them for years and I've never had a problem. I like it because it's small, I like it because it works.

5 years ago

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Roger Roseburg, OR

They're very quick to respond. One time it went off on accident and they were right there on the phone and I just let them know that it was a false alarm. It's pretty confusing on how to test it.

5 years ago

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Anonymous Gilbert, AZ

So far, it's working good. The only thing I notice is that it's kind of sensitive. Any little thing hits it, it goes off. It just send out an alarm, but I'm learning how to deal with that. The key on the lock box where you put the keys, it doesn't go with every door. I tested it once I had it and it works perfectly.

5 years ago

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Verified Customer

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Rosalind Sussex, NJ

I lost some of the material that they sent with the package and they were very quick to send it back and people were very friendly on the phone. I tested it and followed the directions successfully and that was a good thing.

5 years ago

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Verified Customer

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Valencia Sterlington, LA

They've helped me get another device. We lost the pendant and they were very helpful. They were very generous and very helpful when I talked to them last week. I tested it last week and it went well.

5 years ago

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Verified Customer

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Wayne Groton, NY

It would be nice if the falling activation was in the watch also. Haven't' had an emergency so far but there was an issue with something when we tested it and they were able to correct it for us.

5 years ago

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Verified Customer

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Carol New York, NY

Very easy to use and I trust them. My questions get answered but not always the first time. When I tested MobileHelp it seems that it takes a little longer to respond than I expected but I'm sure that it would still be acceptable.

5 years ago

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Verified Customer

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Robin Greenville, ME

Tested it just yesterday I was a little confused because there was a lot of lights going off. It was twenty minutes before someone called and asked if everything. It was obviously it was a test. I was surprised that it took so long for someone to call. Not happy with the wrist watch style its heavy on my arm and it makes me itch.

5 years ago

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Verified Customer

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Phyllis

The one that goes around the neck is a little long for me. It accidentally went off but they were very nice and we straightened it out in a hurry. It's a little pricey but it's worth it. I trust the company very much hopefully so far they've been very good.

5 years ago

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Verified Customer

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Mary Detroit, MI

I would tell all my friends it would be handy to have. I have 3 different devices, one that I can go outside with. They are very nice and polite. They answered right away when I tested it.

5 years ago

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Verified Customer

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Daralyn Marion, IL

I bought it for my mother. It give me security knowing that she can get somebody to help if I'm not there. She accidently hit the watch and it went off. They kept trying to talk to her through the speaker but she doesn't hear well so it took a while to get her attention.

5 years ago

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Verified Customer

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Gerald Norwalk, IA

They've always been courteous and seem to know what they're talking about. Bumped it a couple times and set it off but other than that haven't had any problems. The tests they send me an email right away.

5 years ago

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Verified Customer

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Marjorie Broken Arrow, OK

I like the fact that I can carry it around my neck or on my wrist. I tested it a couple of times. One time it dropped and the beeper went off so I just pushed stop. It works great. I just had a heart attack and if somebody had not been with me. I would have been able to use this to call for help.

5 years ago

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Verified Customer

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Cecile Nashua, NH

Ive fallen before and had a stroke and didn't have anything to push. If I had had MobileHelp I could have gotten help sooner. One night it went off because I hadn't moved in awhile and they asked me if I was okay. I told them I was fine. I think them reaching out to me is helpful.

5 years ago

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Verified Customer

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Marie And John Elon, NC

So far you know the calls that we've gotten have been really nice. We really appreciate them having mobile help because my husband is ninety and I'm eighty six so we really benefit from it.

5 years ago

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Verified Customer

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Mary Troy, OH

Customer survice takes care of all my calls and everything that I have needed done. I like it and it's comforting to know that you have it if you need it. I would recommend it to others because it is a good company.

5 years ago

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Verified Customer

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Linda Corbin, KY

I like that they offer a device that I can wear on my belt, not just around my neck. I also like that it works wherever I go in the United States. The device is very sturdy. When I tested it I got a rapid response.

5 years ago

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Verified Customer

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Dora Lexington, KY

It's nice to know that they're there for me when I need them. It's really good for elderly people that have a problem with their back or legs in doing things because they can get help really quickly at home or wherever.

5 years ago

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Anonymous Nahunta, GA

The people I've talked to in customer service have been helpful. I like that mamma can go wherever because she has the security of the medical system. I would recommend it to others.

5 years ago

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Verified Customer

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Sue Ardmore, OK

When wearing the device around my neck I was always setting it off. Now I wear the bracelet and have had no issues with setting it off accidentally. I have already been recommending it to others.

5 years ago

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Sydney Rayne, LA

Customer service really did help when I needed it. I like that when I push the button they come in a timely fashion. I sued it 2 weeks ago when I had chest pains and they came really fast.

5 years ago

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Verified Customer

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Dianne Chalmette, LA

Customer service called and explained everything to me making me feel safer. I accidentally set it off one day and it was very good to hear that somebody is right there ready to talk to you.

5 years ago

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Verified Customer

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Mary Grand Rapids, MI

I've had a false alarm a couple of times and they were right on the line, so I'm quite happy with the service. Sometimes it's a little too sensitive. I don't like that when I roll over it goes off.

5 years ago

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Anonymous Nevada, IA

Customer service answers my calls immediately. I like that it's able to suit my needs. When I tested it they returned my call within less than a minute. MobileHelp has been an excellent compnay.

5 years ago

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Verified Customer

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Mary

I don't like the fact that I had to pay six months at a time rather than monthly. Other than that the device is excellent. I have had to call customer support several times and everything went as it supposed to go.

5 years ago

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Verified Customer

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Yolanda

I've already recommended it to some of my friends because it's cheaper than lifeline. I like everything about it. I have the bracelet and the necklace and the lockbox that lets the paramedics in.

5 years ago

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Katrina

It makes me feel safe from falling. One time accidentally pushed my wrist band and the person came on and I told her it was a mistake. It looks like it is made pretty well and I've tested it and the guy led me through the test.

5 years ago

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Verified Customer

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Robert And Christin

Every time my alarm has gone off, they've been there. I like that is easy to use. The results were good when I tested it. They asked me if I needed help and that is what I needed.

5 years ago