Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Roseville, MI

They've always been great with me. The button is really tricky. My mom was asleep a couple of times at night and rolled over on it and it went off. I tested it a few times and they were quick and responded really good.

6 years ago

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Verified Customer

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Anonymous Cincinnati, OH

When I first got it I thought that the alarm had gone off and it turned out it was my smoke alarm and so I was getting upset about it but the people on the other end got me through it and they took care of resetting it.

6 years ago

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Verified Customer

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Mark Akron, OH

Any questions that I have had, they have been answered quickly, courteously, and professionally. It's easy to wear and easy to use. I had to use it once and the response was immediate and the caller was very courteous.

6 years ago

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Verified Customer

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Ronald Bloomington, IN

Every time I called they always act like they really want to help. In the beginning, the chain was falling off so I shortened it. It has been set off a few times and it's a five second response.

6 years ago

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Verified Customer

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Anonymous

I have no complaints. They are available when you need them and I found the second person I talked with very knowledgeable and helpful. The device is much too big and the Ishtar are ugly but I can see it at night.

6 years ago

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Verified Customer

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Barbara

One time I was changing my clothes and I dropped it in the floor and they called within two minutes. It was very fast. I like the fact that someone is there and I like the magnetic closure.

6 years ago

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Verified Customer

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Mary

MobileHelp answers all my questions with all I the information I need. I have tested it and the only problem I have is the I am allergic to the bracelet. It is a very good apparatus for anyone that needs extra help.

6 years ago

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Verified Customer

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Mildred

It's been tested a couple of times and I know it works. I feel more secure with it. It is mobile and I can carry it with me. The people are nice to me and give me the information.

6 years ago

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Verified Customer

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Vicky

The only thing I didn't like was the neck cable is too short, it needs to be a little longer. Other than that everybody seems to be really friendly and they exactly what they said they were going to do.

6 years ago

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Verified Customer

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Anonymous Linville Falls, NC

I like everything they gave me to make sure I am safe and sound. Everything worked out fine when I tested it. It is a little more expensive than what I had had but it is a good one.

6 years ago

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Verified Customer

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Anonymous Tulsa, OK

Since I put it in the first time, I have not taken the wristband off. It doesn't bother me at night. I am happy with the added security, it takes some of the worry off my mind.

6 years ago

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Verified Customer

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Roger And Sonia Walla Walla, WA

Very satisfied with the product. It is sensitive and I am glad for it because it is working properly. All the questions I've had were answered very timely and I got the information I need.

6 years ago

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Verified Customer

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Chuck Kensington, MD

Product delivery was as promised, customer service was courteous and helpful in answering all questions, and when emergency service was needed they arrived in a reasonable amount of time.

6 years ago

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Verified Customer

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Robyn

So far everything is great! The fall detection devise seems to be a little sensitive, but maybe that's ok. I love that I can take the mobile devise anywhere. Even 300 miles away to our other home.

6 years ago

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Verified Customer

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Anonymous

It is very simple to set up and it works like a charm. I am very pleased with is. It is very convenient, wherever I go I can take it with me. It is hard for to remember to take it but I am getting better little by little.

6 years ago

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Verified Customer

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Wayne & Patti

Works just like they said it would. The first couple of nights the fall necklace would go off but it is easy to report that I'm safe. They are very attentive, friendly, and prompt, so I really like it.

6 years ago

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Verified Customer

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Mary

Feel a lot more secure in my home. When you hit, they are there right away to get me help. Every time I call with a question, they're readily available to explain and have patience with me.

6 years ago

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Verified Customer

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Donna

It beeps sometimes when it shouldn't when I guess I have hit against something, it has gone off a couple of times when it wasn't necessary. I haven't had any problems except that. They have been helpful every time I have talked to them.

6 years ago

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Verified Customer

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Robert And Jo Ann

I could never leave the apartment without my husband and now I don't have to worry because they are there to keep track of home and I know there is something there is something, god forbid, were to happen.

6 years ago

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Verified Customer

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Bill

One moment I am talking with the customer service rep, the next moment I am being helped up by paramedics. They were very responsive. The plastic on the wristband irritates me a lot.

6 years ago

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Verified Customer

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Carla La Crosse, WI

The customer service representatives were very polite and helpful. MobileHelp is less expensive than other medical alert systems. I originally ordered the fall detection necklace, but sent it back.

6 years ago

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Verified Customer

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Cheryl Fountain Valley, CA

I really like the fall detect button. It is pretty sensitive and tends to go off a lot. MobileHelp is much better than other companies that I have used. I like everything about it.

6 years ago

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Verified Customer

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Sheryl Denver, CO

Customer service is easy to deal with, and the equipment is easy to set up. It works like its supposed to. MobileHelp sent the police to my house when the alarm went off to make sure that I was fine.

6 years ago

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Verified Customer

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Julia Montpelier, OH

I have no questions about how to handle the unit that i have with MobileHelp. All I have to do is read the information I have and I've got everything I need right at my finger tips.

6 years ago

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Verified Customer

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Ruby And Laughton Mechanicsville, VA

Had a good response witht MobileHelp when I needed to be in touch. I wish the device range was further so I could walk around the neighborhood without having to take the mobile device with me.

6 years ago

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Verified Customer

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Maria Las Vegas, NV

I like that I can have a device that I can wear during the day and take with me anywhere. After I purchased the device, I tested it and a representative contacted me right away. It is affordable.

6 years ago

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Verified Customer

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Edward

It is worth everything I am paying. I made a mistake and activated it once and they were right there and wanted to make sure I was alright. They were wonderful and do a great job.

6 years ago

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Verified Customer

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Pamela Flat Rock, NC

Great company. They talked me through everything that I needed to know so I could understand it. When I inadvertently set it off, they were very helpful. It gives me and my family peace of mind.

6 years ago

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Verified Customer

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Betty Hamlet, NC

I love it. I don't have to worry about it, all I have to do is mash the button and then somebody with come to see about me. If I need help, they would be right there wherever I go.

6 years ago

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Verified Customer

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Anonymous Brooks, GA

I like that is is 24/7. I have bumped it a few times and they have responded right away. When I tell them it was just an accident or that I tested it they're very nice. I think it is a bit more pricey than it says on TV.

6 years ago

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Verified Customer

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Lona Carlisle, PA

Accidentally moved wrong and it kind of felt like a fall and I thought that it was really great that I got a quick call to help me. It was sweet. If I have a friend that needs it I would happily recommend MobileHelp to them.

6 years ago

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Verified Customer

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Ingrid Surprise, AZ

Their responsiveness is superb. I really like that you can wear it in the shower and that I have two options of either the wristband or the necklace. My necklace has gone off several times without me pressing it and that is my only technical problem.

6 years ago

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Verified Customer

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Gail Mechanicsville, VA

If you push the button, it takes long for anybody to ever come online. I fell in the shower last Thursday and I pushed the button and the device is in the den so I could not hear it go off or the person talking so they called my husband. I wish the machine was all over my house.

6 years ago

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Verified Customer

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Roland Evansville, WI

I dislike the false alarms. I've accidentally tripped the alarm several times. Customer support is always quick to answer any questions I've had. I wish I had signed up for a month instead of a year so that I could make changes on the equipment I need.

6 years ago

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Verified Customer

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Ashley

The agents I have talked with were super knowledgeable, not only that but they went of their way to explain how and what the best things were to get my mom. I do wish the watch itself had GPS and navigation.

6 years ago

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Verified Customer

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Margaret

The pendant is going off all the time but I guess that is alright - they've always been there when I needed them. They said they would give a two hundred dollar rebate but I only got ninety dollars back.

6 years ago

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Verified Customer

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Kathryn

It is for my mother and it is worth every penny just knowing that if she ever needs it, she has it. we haven't had any problems with it except she forgets to charge it sometimes.

6 years ago

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Verified Customer

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Charles Pompano Beach, FL

I have tested it two or three times and the response time was quick and they were courteous; it was very much to my satisfaction. Also I like that it can be used away from home.

6 years ago

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Verified Customer

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Dawn

The fall feature works great and the device is easy to use. I don't have any dislikes. Customer service is on top of things. When you call, they answer the question and if they can't, they find somebody that can.

6 years ago

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Verified Customer

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Jacquie

They have responded to any needs I have had. I like the feeling that I don't have to worry about my mother because she has fall protection and it is a little sensitive but that is okay.

6 years ago

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Verified Customer

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Michele

Their customer service is pretty good but it is hard to get through to them. I like everything except that it is slow. My aunt used it because she was sick and it took somebody several minutes to come on the lien to talk, which doesn't seem lone but it is important in that kind of situation.

6 years ago

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Verified Customer

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Rita Byron Center, MI

The experience I've had with customer service has been great. They've been very helpful and they're quick to respond. The button is too sensitive and gets set off too easily. I like the variety of payment options.

6 years ago

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Verified Customer

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Melvin

They've always answered my questions quickly and accurately. The pendant could be improved. It tends to report falls when there are no falls and you can't really cancel it and they call the emergency without a lot of button pushing and talking to people.

6 years ago

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Verified Customer

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Eleanor And Joseph C

The people have been very helpful and answered the things we had questions about. We paid over 600 dollasrds for the two of us to have it and we never use it because it sends out false alarms too easy. I was in the shower one day and I did not realize that I had pressed the button and I was shocked to find that my living room was filled with EMT's and I was not dressed, I had just gotten out of the shower. It was very annoying.

6 years ago

Reply from MobileHelp

Eleanor & Joseph,

Thank you for your feedback. We submitted a ticket for Technical Support to reach out to you regarding your Fall Detection Pendants. We look forward to speaking to you.

Best Regards,

MobileHelp

Apr. 22nd, 2019

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Verified Customer

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Iris

I have the pendant around my neck and it is very sensitive and I have hit that sucker like three times by mistake and the response has been really really quick. I like their response time. I did test it and it went well.

6 years ago

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Verified Customer

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David

I used it accidentally. It's extremely sensitive and you may set it off when you do not intend to do so. I think it has great potential, but the sensitivity needs to be adjustable.

6 years ago

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Verified Customer

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Mary Charlotte, NC

I touched it once and we got a response right away. It seemed like the phone started ringing even before it stopped beeping. They were very helpful. It's been wonderful with the very little experience that I've had.

6 years ago

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Verified Customer

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Peggy Akron, OH

The thing goes off more often than it should. It's super sensitive. I haven't had to test it because it had gone off when I was at the other end of the state and they called to make sure I was alright.

6 years ago

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Verified Customer

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Norman Maize, KS

It goes off and doesn't take that much to activate it. It went off when I bumped it or something and it send a signal and they call me. I've gotten a couple that I didn't get the message and they came to my house. It doesn't hardly take anything to activate it.

6 years ago

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Verified Customer

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Anonymous

They've been nothing but wonderful. It's my mom's device and she loves it and it works perfectly. My mom accidentallyed tripped and it called them and it worked out great beacuse the people are so wonderful to her.

6 years ago