Name: MobileHelp
Rating: 4.6

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Verified Customer

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David S Jones

After seeing the advertisements on TV I got this. I use it during the day to work. This is a good thing to have in my situation. If you need help they will call, the response is pretty quick and that is what we need.

6 years ago

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Ellen Grainger

I sometimes do and sometimes don't have a signal with this. There are times when it should have gone off. One night after I had I had an awkward little fall going down the stairs they didn't call me until 1:50am in the morning saying that the alarm had just gone off. I shouldn't have any calls back like that.

6 years ago

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Marilyn Knox

I saw this and heard about it on the TV. The Service has been very quick and good! Once I had a false alarm and they were instantly on there and asking me if it was the real deal or it was a false alarm.

6 years ago

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Anonymous Las Vegas, NV

We picked them because of their offer. The gadget had good benefits for us and we hoped that it could help us in case of emergency. We just got it the other day. As far as I'm concerned, everybody we've talked to in customer service has been very helpful. I've been very pleased with that.

6 years ago

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Jerry Brown Pacific, MO

I went to a lot of companies and they had the best deal and everything. I've had it for a couple of weeks but it's a good product. They have answered every time we call. They are dependable.

6 years ago

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Jeannie Trojacek Ennis, TX

My son bought it all for me and I'm glad I have it now. I'm satisfied with it, I haven't had any problems with it. I don't think the price is bad at all. I hope I never have to use it though.

6 years ago

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Richard Kasitz Newton, KS

I'm 84 years old so I just wanted to be safe in case something happened and I needed help. When I saw them on a magazine I just went and called them. I've had it for a couple of days now. Customer support is very courteous and nice.

6 years ago

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Anonymous

I was going through services like theirs in the AARP magazine and decided to try it. The person that has it has been wearing it for about a week now. They've been very nice and lovely people to work with.

6 years ago

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Anonymous

I got it 2 weeks ago, I just use the one that goes around my neck. So far they have been good. The one time I called to make sure it was working right they were very pleasant and understanding.

6 years ago

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Beverly Braman Fort Lauderdale, FL

I was very impressed with their sales script. The person that I talked to was persistent but cooperated with me and answered any question I had. They don't make me feel like my questions are stupid and are very accommodating.

6 years ago

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Mary Meinhard Barrington, IL

I looked at several different services and they just seemed to be the best ones. They had good reviews and weren't as expensive as some of the other services I looked at. My daughter was the one that talked to them to get it all set up and she seemed pleased with it.

6 years ago

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Betty Edwards Baytown, TX

It was recommended to me by a friend. I mainly use it when I'm going to go out at night. I feel a little more comfortable and secure having it. The price seems pretty reasonable.

6 years ago

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J.V. Addison, IL

I saw it advertised somewhere and thought I could use their product, so I bought it. I got it just a couple of days ago but they seem to be ok. I got a lot of feedback from them after I bought it and they were very helpful. The product itself is very convenient, you never know when something might happen so it's good to have around.

6 years ago

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Linda Peck And Marlene Evans Harris, MN

They're very efficient and take care of anything right away. They're right there when you need help. My sister fell once. It wasn't a situation where she needed medical assistance, so they called me and I came to get her back up. I do think that the button is a little bit faulty but they're sending her a new one.

6 years ago

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Joann Packett Dayton, OH

I picked them because they had a lockbox. I just got it this last week so I haven't had to use it. I hit it the other day and it went off though and they responded very quickly.

6 years ago

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Austin Mullinix Ijamsville, MD

I haven't had it that long but I feel like they'll be there when I need them. Everything has been fine with them so far and the device is good. I have a wonderful feeling about the company.

6 years ago

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Theresa, daughter of Gladys

When I called to inquire of your product, Stuart (or Stewart), was very friendly, kind and helpful. When purchased, your product came within 3 days and it was very easy to install and use.

6 years ago

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Kim

Very customer service oriented. Sales staff is not pushy. It worked when we needed it to. Be sure to tell your loved ones that there is a few second delay before the operator comes on.

6 years ago

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Verified Customer

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Marilyn

This system has everything that helps make me feel safe. I'm a 71 year old widow, and live alone. I have a bad back, somewhat weak legs, and I'm always afraid of falling. Now, I feel much more secure.

6 years ago

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tina

because it is great to use all i have to do is push the button and i will get help very fast so i would tell a friend about it and how easy it is to use and does not coast much at all

6 years ago

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Marie Hubbert 47441

a friend of mine told us that she had it and gave us the information so we just picked it I guess. I fell about a month ago. and I lay on the floor and I couldn't get up and my mother daughter got the door open and then made the rescue truck came and got me and took me to hospital and check out and I didn't break anything so but I'm ninety seven years old and I don't get around. Well I don't really know I had no experience in a company before so I just don't know. Well after I lay down on the floor and part of it the next day you won't have you don't. Honey I just got it hoked up and I don't really know much about it.

6 years ago

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M.T. Slaughter, LA

It's I just got it about two weeks ago. I haven't had any problems with it. It's just a security measure in case I need it. I live alone so I don't want to underestimate the possibility of falling.

6 years ago

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Anita Milask Newtown Square, PA

The only problem that I have is that it's extremely sensitive. I've had a lot of false alarms. I mean, they are very responsive and I really appreciate that. If I really did have a problem, they would be here right away.

6 years ago

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Joseph Morrell Philadelphia, PA

I saw the advertisements and decided to get it. I think it's a good thing to have. As far as testing goes, everything has been fine. It works well. It's really worth the money.

6 years ago

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Robert And Linda Hayball Mesa, AZ

They have a reasonable price and the equipment that they offer seems to be what I need. Normally, I wear it when I go out or if I'll be working alone around the house. I haven't really needed customer support but when I've talked to them they have been efficient and courteous.

6 years ago

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Sheran Greene Kalispell, MT

I got them because it let me leave my house and still be safe. They're there to help whenever I call them. They helped me during the set up and gave me good answers to my questions. I feel safe with it.

6 years ago

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Joann Carter Portland, OR

I just got it a month ago, I really like having it. Everybody that I talked to was kind and helpful. It's so easy to wear and I just like it. I haven't used it yet but it's nice know that it's here, it makes me feel secure.

6 years ago

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Arlene Rogers Martinsburg, WV

I just made the decision after they called me. It works well and lets me talk to a person. I think it's wonderful. If I have any questions, they answer right away. If we need anything, they'll take care of that too.

6 years ago

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Anonymous Kansas City, MO

I like that it covers me when I'm inside and outside my home. I wear it every day and I like to do a test run at least once a month. I know that if I need them, someone is going to come over the intercom and talk to me.

6 years ago

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Bruce Kyte Battleboro, NC

The button is very sensitive. I dropped it once and it said it had notified someone about the fall. Their response was very prompt and they even called the people I told them to call. It's fantastic.

6 years ago

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Ernest Walker Wilmington, NC

I'm 89 years old and I'm not too steady, I might fall anytime. After my wife died, my son ordered this for me. Everything seems good. I was in the bathroom once when it fell on the floor and the alarm went off.

6 years ago

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May Southworth Terrebonne, OR

I have it because my husband can't speak. If something were to happen to me, I wouldn't have any way to get help. Their customer support people has been very knowledgeable. The button is easy to use.

6 years ago

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Gene Bowman Taylorsville, NC

We picked it because of the price. It's actually for my uncle. I'm a bit concerned because one time I received a text saying that there had been a test on the equipment. I was confused so I called my uncle to see what had happened. He didn't really know what I was talking about. As far as he knew, he hadn't hit the button and no one had called him through the machine or anything. All I had was a text saying that the machine had been tested. That kind of bothered me, I mean, how did they know it was just a test?

6 years ago

Reply from MobileHelp

Dear Gene,

Thank you for your review. There is a "test" button on the base station that can be pressed when conducting a test for testing. We would be happy to review the system with you and go over any questions that you may have. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Best Regards,

MobileHelp

Apr. 18th, 2018

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Emanuel Howard

I used to have a different company that I just wasn't happy with. I had it for 8 years before I switched to MobileHelp. So far, I love it. I think it's just the right thing for me.

6 years ago

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Shirley Noes

I was anxious to get started on it. I don't walk very well anymore and I have trouble with balance. When I ordered it, they got right on it and didn't fool around. It does what it's supposed to do.

6 years ago

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Donald And Ellen Kropp St Louis, MO

I went with them because they were offered by the AARP. We have only had it for 2 or 3 days to be honest. We haven't had enough experience to really know what it's going to be like, but not having someone here to answer my questions makes it a little bit difficult to use.

6 years ago

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George Anne Fisher Madison, IN

I didn't decide to get it, my sister and my 2 sons just did it for me. I wear the cord around my neck all the time and I have the wall piece hanging on the door. The one I carry in my purse is charging near the door, that way if I go out I'll remember to take it with me. I haven't had the need to use it at this point. However, a friend of mine got the mobile device just before I did. One time she bent over to pick up a pen on the floor or something and accidentally set it off. She got a response immediately. That made me aware that it really would work if I needed it.

6 years ago

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Patricia Brekke Berea, KY

Currently I'm by myself because my fianc' doesn't live with me right now, that's why I have it. They are right on time when I need them and get the local police department for me.

6 years ago

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Ann Fialkowski

I tried another service and I didn't like it, so I went with them. The one thing I don't like are the bright lights on it. It has like a red and a blue light that shine really brightly. It's in my bedroom so it's really disconcerting to me.

6 years ago

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E.D & D.D. Lake City, MN

I got it because it worked well for somebody I know. Setting it up was easy but I still need to learn more about it. It does seem like it will be efficient. Right now I'm questioning whether I need to have the fall signal and the mobile base, they don't seem to be necessary.

6 years ago

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Anonymous Ironton, MO

My son decided I needed it and just came home with it. He thought it was a good idea because I'm a widow and live alone. I use the necklace part all the time and the little machine sits on my living room table. They're comfortable to wear and I had no problems setting it up. I'm still kind of skeptical about it, so I'll have to wait and see.

6 years ago

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Judy And Daniel Ricketts Galveston, TX

It offered the things that we wanted, mainly being able to use it away from home. Everything seems to work well. Customer support has been very responsive and they have answered my questions.

6 years ago

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Ginny And Frank Chandler Columbia, MD

The first person that we talked to was very thorough, he went through everything and we were very impressed, especially because it was on a Saturday night. We received the whole package by the next Wednesday or Tuesday. We had a rough first night with it though. My husband and I both have the lanyards and the main system is downstairs in the kitchen. He accidentally pushed his button and they started calling from downstairs. He was trying to answer, tell them that it was not an emergency, but they couldn't hear us upstairs. In the end he went downstairs and was able to communicate with them. This was at one thirty in the morning, he had the lanyard around his neck and the other takeaway handy cell phone was plugged in downstairs. If I had the hand held device upstairs with me I would have been able to communicate. The thing is, that's plugged in downstairs near the front door so I remember to take it when we leave. I was disappointed because part of the reason we got it was to have it in the house and being able to talk to them from anywhere inside. That was not a good first night. We've had different kinds of problems with the system before, but those were with the lanyard itself not lasting enough. My husband said we should give it a try for a couple more days to see what happens. He's quite satisfied with that but I'm not so sure myself. If we're up stairs and we fall, the machine in the kitchen downstairs won't be able to hear us. Since then we've both been wearing a lanyard and I carry the cell phone with me. Besides that, everything seems to be well made and well put together.

6 years ago

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Mary Schreck Clairton, PA

I got it because I can get help while I'm away from home. When I called in to get some information, someone answered every question that I had. Their explanations were extremely helpful. Everything seems to be fine but the big unit is very bright and I really can't keep it handy.

6 years ago

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Bonnie Royston, GA

I'm old and live by myself so my doctor said I needed something like this. Because of that my granddaughter went and got it. It's comfortable to wear and it gives me confidence.

6 years ago

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Debbie Cintron

I had a really big fall so, after I saw it on television, I just bought it. I wear it every day. I haven't had to call them yet; I've just done the testing. It does make me feel more secure and gives me some comfort.

6 years ago

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Georgia Cebulski Ravenna, OH

I got it because I live by myself. I haven't had to use it yet, we just got it. We did accidentally push it one day and they came right on out, they were really quick. It's something really nice to have.

6 years ago

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A.W. Southampton, PA

I picked it because of the price, the features, and the good ratings that it had. The button went off once accidentally and they were right on it. They called us back and they were really nice people. I do think that the call button should recede into the unit a bit so that it doesn't go off as easily.

6 years ago

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Hubert Thompson Fort Lauderdale, FL

I wear the bracelet all the time and, if I go out I take the remote thing so I call still call for assistance. The device speaks very well and the portable unit is good. Everything just seems to be working well.

6 years ago

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Shirley Scott Katy, TX

I got it because it covers me when I'm away from my house. It gives me a lot more freedom and it's very efficient. When I accidentally bumped one of the things, they were on the phone right away.

6 years ago