Name: MobileHelp
Rating: 4.6

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Donald And Ellen Kropp St Louis, MO

I went with them because they were offered by the AARP. We have only had it for 2 or 3 days to be honest. We haven't had enough experience to really know what it's going to be like, but not having someone here to answer my questions makes it a little bit difficult to use.

7 years ago

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George Anne Fisher Madison, IN

I didn't decide to get it, my sister and my 2 sons just did it for me. I wear the cord around my neck all the time and I have the wall piece hanging on the door. The one I carry in my purse is charging near the door, that way if I go out I'll remember to take it with me. I haven't had the need to use it at this point. However, a friend of mine got the mobile device just before I did. One time she bent over to pick up a pen on the floor or something and accidentally set it off. She got a response immediately. That made me aware that it really would work if I needed it.

7 years ago

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Patricia Brekke Berea, KY

Currently I'm by myself because my fianc' doesn't live with me right now, that's why I have it. They are right on time when I need them and get the local police department for me.

7 years ago

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Ann Fialkowski

I tried another service and I didn't like it, so I went with them. The one thing I don't like are the bright lights on it. It has like a red and a blue light that shine really brightly. It's in my bedroom so it's really disconcerting to me.

7 years ago

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E.D & D.D. Lake City, MN

I got it because it worked well for somebody I know. Setting it up was easy but I still need to learn more about it. It does seem like it will be efficient. Right now I'm questioning whether I need to have the fall signal and the mobile base, they don't seem to be necessary.

7 years ago

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Anonymous Ironton, MO

My son decided I needed it and just came home with it. He thought it was a good idea because I'm a widow and live alone. I use the necklace part all the time and the little machine sits on my living room table. They're comfortable to wear and I had no problems setting it up. I'm still kind of skeptical about it, so I'll have to wait and see.

7 years ago

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Judy And Daniel Ricketts Galveston, TX

It offered the things that we wanted, mainly being able to use it away from home. Everything seems to work well. Customer support has been very responsive and they have answered my questions.

7 years ago

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Ginny And Frank Chandler Columbia, MD

The first person that we talked to was very thorough, he went through everything and we were very impressed, especially because it was on a Saturday night. We received the whole package by the next Wednesday or Tuesday. We had a rough first night with it though. My husband and I both have the lanyards and the main system is downstairs in the kitchen. He accidentally pushed his button and they started calling from downstairs. He was trying to answer, tell them that it was not an emergency, but they couldn't hear us upstairs. In the end he went downstairs and was able to communicate with them. This was at one thirty in the morning, he had the lanyard around his neck and the other takeaway handy cell phone was plugged in downstairs. If I had the hand held device upstairs with me I would have been able to communicate. The thing is, that's plugged in downstairs near the front door so I remember to take it when we leave. I was disappointed because part of the reason we got it was to have it in the house and being able to talk to them from anywhere inside. That was not a good first night. We've had different kinds of problems with the system before, but those were with the lanyard itself not lasting enough. My husband said we should give it a try for a couple more days to see what happens. He's quite satisfied with that but I'm not so sure myself. If we're up stairs and we fall, the machine in the kitchen downstairs won't be able to hear us. Since then we've both been wearing a lanyard and I carry the cell phone with me. Besides that, everything seems to be well made and well put together.

7 years ago

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Mary Schreck Clairton, PA

I got it because I can get help while I'm away from home. When I called in to get some information, someone answered every question that I had. Their explanations were extremely helpful. Everything seems to be fine but the big unit is very bright and I really can't keep it handy.

7 years ago

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Bonnie Royston, GA

I'm old and live by myself so my doctor said I needed something like this. Because of that my granddaughter went and got it. It's comfortable to wear and it gives me confidence.

7 years ago

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Debbie Cintron

I had a really big fall so, after I saw it on television, I just bought it. I wear it every day. I haven't had to call them yet; I've just done the testing. It does make me feel more secure and gives me some comfort.

7 years ago

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Georgia Cebulski Ravenna, OH

I got it because I live by myself. I haven't had to use it yet, we just got it. We did accidentally push it one day and they came right on out, they were really quick. It's something really nice to have.

7 years ago

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A.W. Southampton, PA

I picked it because of the price, the features, and the good ratings that it had. The button went off once accidentally and they were right on it. They called us back and they were really nice people. I do think that the call button should recede into the unit a bit so that it doesn't go off as easily.

7 years ago

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Hubert Thompson Fort Lauderdale, FL

I wear the bracelet all the time and, if I go out I take the remote thing so I call still call for assistance. The device speaks very well and the portable unit is good. Everything just seems to be working well.

7 years ago

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Shirley Scott Katy, TX

I got it because it covers me when I'm away from my house. It gives me a lot more freedom and it's very efficient. When I accidentally bumped one of the things, they were on the phone right away.

7 years ago

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S.N. Mount Rainier, MD

I wear the pendant daily, twenty-four hours a day. It's easy to use, and travels with me. I thought that the expense was reasonable. The salesperson was very helpful during our discussion before I bought it.

7 years ago

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Anonymous Redding, CA

I chose this one because it's completely mobile, and I can wear it. I've never had to use it, but I always keep it on. They were very helpful just this morning when I had problems.

7 years ago

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Amanda Case Browns Summit, NC

I like that it has a wristband. I have tested it but I never really had to use it since I got it. Every time I tested it, they were right there. They answered all my questions when I called and talked to them.

7 years ago

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Jonathan And Paulette Lester Fort Lauderdale, FL

I picked them because it seemed like they had the best system that could protect me in different ways. Whenever I have a question, I can just call them and they will answer it.

7 years ago

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Joan Coffey Murphy, NC

I needed to have something because I'm elderly and live alone, so I got this. It's very sensitive, it has gone off that 5 times without me pushing the button but it seems to work. It gives me a sense of security.

7 years ago

Reply from MobileHelp

Dear Joan,

Thank you for your feedback! We would be happy to go over any false alarms with you or give you suggestions to help minimize false alarms. Please contact technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Apr. 13th, 2018

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William And Edna Schlott Schnecksville, PA

My mother in law had it. They are really good. When we go away we try to remember to take the remote thing with us. The button is very touchy but it works very well. We also do tests all the time and everything goes well. It's a good product.

7 years ago

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Frieda Weeks Chapin, SC

I spoke with several providers and felt that this was the best. I've had it for less than a week, but the test we did worked well. The support we've gotten so far has been great too. Everything is efficient and simple.

7 years ago

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Rebecca Moss Elm City, NC

I think they're a good company. The gentleman that I spoke with at first was a great help. He was sincere and sounded interested in my situation. I like that I can take the device anywhere I go with me.

7 years ago

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Phyllis Leonardi Lady Lake, FL

They were very helpful while setting it up. My day is pretty active. I wear the gray button during the day and when I go out in the evening I wear the watch and have the GPS unit with me. So far everything seems to be ok.

7 years ago

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Vera Schalles Bloomsburg, PA

What was appealing to me, and the reason why I got it, was that it works beyond the immediate area around my house. With it I can go to Florida or somewhere like that and it will still work.

7 years ago

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Josephine And Raymond Beahm Bedford, VA

The price was the main thing when we decided to switch to them. They have been very helpful in answering any questions I've had. It serves its purpose, getting emergency help when you need it.

7 years ago

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Anonymous Port Charlotte, FL

We decided to try it after my daughter saw it advertised. At the time I was at the hospital and she was worried because I live alone. Right now it seems to be working. I've been using it for a little over a week. We've tested it a couple of times and had no problem with it. It was kind of expensive but I'm satisfied with it.

7 years ago

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Sharron Nelson

MobileHelp was one of the top-rated companies I saw when I looked on the internet. They've been very nice as I've dealt with them, although I haven't done anything with it except the setup. Unfortunately, the bracelet device I had just fell apart one day when I was just sitting on the couch.

7 years ago

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Edith Clark

My son and daughter-in-law previously got me a device to connect with 911, but it was so heavy it gave me a neck ache. MobileHelp has a much smaller one, so I would recommend them.

7 years ago

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Charles H Neumann

What I received doesn't include their written materials. Their brochure does not indicate how the devices work, and what limitations they have, so I wish that I could have that information as part of the presentation. Other than that, I am satisfied.

7 years ago

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Richard Beatey

Ever since I saw the ad on TV and got it, I start using my MobileHelp unit every morning at 8 o'clock. I've had to use it once or twice, and they've always been very good and helpful to me when I speak with them.

7 years ago

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Sandra Danforth C/O Karen Sheehan

I have MobileHelp because I'm alone during the day, but I have to take my wrist and neck monitors off before I go to bed, otherwise they will go off if I lay on them or something.

7 years ago

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Lola Mullins Jonesville, VA

My doctor recommend it because me and my husband live alone, we need it for help. I've never used it so far but we carry it all the time in a bracelet or necklace. I just love it, it's security for us.

7 years ago

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Calvin And Barbara Stegall Liberty, MS

The advertisement I saw was what convinced me to go with them. They were prompt in getting back to me, and they're kind and supportive. We're glad that when it went off accidentally they were quick about responding.

7 years ago

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Doris Benfield Hickory, NC

I needed some thing more than for when I'm around the home; I needed something to go with me where I go. I like the receiver I got that you can carry with you if you need to. It's comfortable, but I do not use it every day. It does a good job but you've got to have it on for it to do the job. They explained it very well to me over the phone, and I've recommended it.

7 years ago

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Edith Priest San Dimas, CA

I just went on the computer and checked out all the different systems. With MobileHelp, they're always there for you even when you accidentally punch the buttons, which I have. I think it's great.

7 years ago

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Helga Wall Peoria, AZ

I think most systems are pretty much alike but I just had read the advertisements for MobileHelp, so I contacted them. I would like it to be cheaper, but I guess I'll have to be satisfied with the way I have it. I haven't used it yet, but it works, and it is very easy to use. All the people I've spoken to from MobileHelp are very helpful.

7 years ago

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Todd Brown Hartford City, IN

We got MobileHelp for my mother and my mother-in-law, after checking the reviews online, based on the particular equipment that they had, and the way it was advertised to function. Both of them have had extreme issues, and I'm pretty unhappy. The customer service is good, and they're responsive, but the equipment itself is over-responsive, and it creates a lot of false alarms.

7 years ago

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SW Rogers

I had a bad fall and was still able to call for help even though mobile part of unit was packed away in a suit case on the second floor since I was preparing to leave on a trip.

7 years ago

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Ms. Patsy Jefferson City, MO

When I've tested my system, they have been "Johnny on the Spot". When I have needed instruction; my questions were answered in a very pleasant and patient tonee. The service representitive was very knowledgeable and friendly

7 years ago

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Christie S Gidos

I was sold on the fact that you didn't need a landline and I didn't need to operate a smart phone. My father wears it but I'm at work, so with it, I know if he needs help. I haven't had to use customer support, since we haven't had any medical emergency, but the service has gone off twice for non-emergencies.

7 years ago

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Ebbie Goff Lucedale, MS

Seems like a good system, with the necklace and the wristband. I just tried the button and made sure it works. They came right on and asked if I had a problem or an emergency, and I said, no, this is just a test. They said okay, and that was the end of that.

7 years ago

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Elvira L Rajala

I can take MobileHelp on the road with me, and their customer service is great. They're really courteous and nice to me. When I called to figure out how to use it, they were patient and helped me, and never tried to hurry.

7 years ago

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Beverly Weber Glencoe, MN

My friend said it was a good one. I wear it every day, but when I did use it one time, it didn't go off. It has to work a little bit better than what it does if I fall. I've fallen, and it doesn't go off at all so I don't know what is wrong then. I never hear from their support people. I don't think that that my I got my money's worth. I don't think I should pay that much for nothing.

7 years ago

Reply from MobileHelp

Dear Beverly,

Thank you for your review. We have reviewed your account and see that you do not have the fall detection pendant, which means when you fall, you have to press your button for help. We have created a ticket for Technical Support to reach out to you to provide understanding on how the system works and answer any questions that you may have. We look forward to speaking to you.

Sincerely,

MobileHelp

Apr. 18th, 2018

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Ivadean Herter Parkersburg, IA

I had a reference from my brother in law that led me to decide on MobileHelp. They're pretty prompt in getting problems solved. I'm just concerned sometimes that there aren't enough bars on the cell signal, and I wonder if I'll really have the fortune to get through.

7 years ago

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J. D. Barberton, OH

I really like it quite well. I've been fortunate I haven't needed it, but I know it's there. It went off once when I was in the shower and pushed it, and right away they offered me help, so that was nice.

7 years ago

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Earle Donathan Tipton, OK

My daughter talked me into getting it. It's gone off a couple of times when it shouldn't have, but they always picked it up immediately. They're very good as far as being alert. I'm glad to have it in case something happens.

7 years ago

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Glen

It's gone off a time or two, so I think it's okay. I live by myself and I'm past 85, so you never know what's goanna happen then. That's why I need it. It's A-OK, and I haven't had trouble with it.

7 years ago

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Robin Harris San Diego, CA

There wasn't a lot of stress with them. There's no contract. It just made it easier, and it's affordable. This is a really good program and I recommend it to anybody. I had to use it when I think I was having a heart attack, and it helped me very well. It was prompt, and you'll get the answer that you need really quick. They tell you they'll stay with you on the line, but they didn't in my case. Aside from that, they're very trustworthy.

7 years ago

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Donald Pinnick

I researched several of them, and as much as any reason, I think their representative was the most professional of all I talked with. I'm blind so I wear it when I walk anywhere, doing anything, but I haven't used it that much outside. I use it inside my house, just walking around. It went off three times in the first two weeks, but they were all accidents. I wear it around my neck, and I if have any episode, I push the button, so it's a nice security.

7 years ago