Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Mary E Smith Milledgeville, GA

Customer Service has always been very nice every time I contact them. I have heart failure so I wear it around my neck but I don't have to worry about it because I can press it I can get somebody immediately.

6 years ago

check_circle

Verified Customer

star star star star star

Eva Sanker Hilton Head Island, SC

I wear the bracelet during the day and I use pendant in the shower. This was recommended by a friend. I haven't used it to much because I'm fairly new, but when I have called the techs they helped me.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I haven't been using a very long, but it is a reasonable price and I like that you can use it in all fifty states. I make sure to have the device on me. Customer service helped me set it up quickly.

6 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Blair

I've been falling and sometimes I fall in the kitchen or the living room. My kids wanted me to get it at least I have it no matter where I'm at. It will be there when I need it.

6 years ago

check_circle

Verified Customer

star star star star star

Bill Autry

I wear it on my right wrist all day and lay it on the headboard at night. For the wrist band, it has a flexible band and a leather band. After checking with other companies this Mobile Help is the best for detecting falls.

6 years ago

check_circle

Verified Customer

star star star star star

Crystal J Boles

I'm grateful to have the equipment, because its easy and the instruction book is very simple. Its very reasonably priced. I wear it everyday and have it right next to me at night.

6 years ago

check_circle

Verified Customer

star star star star star

June Callahan

This gives me peace of mind now. Customer Service answered when I accidentally hit the button and they responded quickly. From all the information I read and gathered in this was the right fit for me

6 years ago

check_circle

Verified Customer

star star star star star

Katherine A Garside

I got this device because it can detect me for falls outside and inside of my home. I have had this for a few years. It worked well when I had an emergency a couple of years ago.

6 years ago

check_circle

Verified Customer

star star star star star

Darline Barnes

One time we used it was when Lacey slipped and fell getting on or off the couch I wasn't there with her the time and she used her mobile help device. It worked very well, they were very prompt and everything was good.

6 years ago

check_circle

Verified Customer

star star star star star

David S Jones

After seeing the advertisements on TV I got this. I use it during the day to work. This is a good thing to have in my situation. If you need help they will call, the response is pretty quick and that is what we need.

6 years ago

check_circle

Verified Customer

star star star star star_border

Ellen Grainger

I sometimes do and sometimes don't have a signal with this. There are times when it should have gone off. One night after I had I had an awkward little fall going down the stairs they didn't call me until 1:50am in the morning saying that the alarm had just gone off. I shouldn't have any calls back like that.

6 years ago

check_circle

Verified Customer

star star star star star

Marilyn Knox

I saw this and heard about it on the TV. The Service has been very quick and good! Once I had a false alarm and they were instantly on there and asking me if it was the real deal or it was a false alarm.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Las Vegas, NV

We picked them because of their offer. The gadget had good benefits for us and we hoped that it could help us in case of emergency. We just got it the other day. As far as I'm concerned, everybody we've talked to in customer service has been very helpful. I've been very pleased with that.

6 years ago

check_circle

Verified Customer

star star star star star

Jerry Brown Pacific, MO

I went to a lot of companies and they had the best deal and everything. I've had it for a couple of weeks but it's a good product. They have answered every time we call. They are dependable.

6 years ago

check_circle

Verified Customer

star star star star star

Jeannie Trojacek Ennis, TX

My son bought it all for me and I'm glad I have it now. I'm satisfied with it, I haven't had any problems with it. I don't think the price is bad at all. I hope I never have to use it though.

6 years ago

check_circle

Verified Customer

star star star star star_border

Richard Kasitz Newton, KS

I'm 84 years old so I just wanted to be safe in case something happened and I needed help. When I saw them on a magazine I just went and called them. I've had it for a couple of days now. Customer support is very courteous and nice.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I was going through services like theirs in the AARP magazine and decided to try it. The person that has it has been wearing it for about a week now. They've been very nice and lovely people to work with.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I got it 2 weeks ago, I just use the one that goes around my neck. So far they have been good. The one time I called to make sure it was working right they were very pleasant and understanding.

6 years ago

check_circle

Verified Customer

star star star star star_border

Beverly Braman Fort Lauderdale, FL

I was very impressed with their sales script. The person that I talked to was persistent but cooperated with me and answered any question I had. They don't make me feel like my questions are stupid and are very accommodating.

6 years ago

check_circle

Verified Customer

star star star star star_border

Mary Meinhard Barrington, IL

I looked at several different services and they just seemed to be the best ones. They had good reviews and weren't as expensive as some of the other services I looked at. My daughter was the one that talked to them to get it all set up and she seemed pleased with it.

6 years ago

check_circle

Verified Customer

star star star star star

Betty Edwards Baytown, TX

It was recommended to me by a friend. I mainly use it when I'm going to go out at night. I feel a little more comfortable and secure having it. The price seems pretty reasonable.

6 years ago

check_circle

Verified Customer

star star star star star_border

J.V. Addison, IL

I saw it advertised somewhere and thought I could use their product, so I bought it. I got it just a couple of days ago but they seem to be ok. I got a lot of feedback from them after I bought it and they were very helpful. The product itself is very convenient, you never know when something might happen so it's good to have around.

6 years ago

check_circle

Verified Customer

star star star star star_border

Linda Peck And Marlene Evans Harris, MN

They're very efficient and take care of anything right away. They're right there when you need help. My sister fell once. It wasn't a situation where she needed medical assistance, so they called me and I came to get her back up. I do think that the button is a little bit faulty but they're sending her a new one.

6 years ago

check_circle

Verified Customer

star star star star star

Joann Packett Dayton, OH

I picked them because they had a lockbox. I just got it this last week so I haven't had to use it. I hit it the other day and it went off though and they responded very quickly.

6 years ago

check_circle

Verified Customer

star star star star star

Austin Mullinix Ijamsville, MD

I haven't had it that long but I feel like they'll be there when I need them. Everything has been fine with them so far and the device is good. I have a wonderful feeling about the company.

6 years ago

check_circle

Verified Customer

star star star star star

Theresa, daughter of Gladys

When I called to inquire of your product, Stuart (or Stewart), was very friendly, kind and helpful. When purchased, your product came within 3 days and it was very easy to install and use.

6 years ago

check_circle

Verified Customer

star star star star star

Kim

Very customer service oriented. Sales staff is not pushy. It worked when we needed it to. Be sure to tell your loved ones that there is a few second delay before the operator comes on.

6 years ago

check_circle

Verified Customer

star star star star star

Marilyn

This system has everything that helps make me feel safe. I'm a 71 year old widow, and live alone. I have a bad back, somewhat weak legs, and I'm always afraid of falling. Now, I feel much more secure.

6 years ago

check_circle

Verified Customer

star star star star star

tina

because it is great to use all i have to do is push the button and i will get help very fast so i would tell a friend about it and how easy it is to use and does not coast much at all

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Marie Hubbert 47441

a friend of mine told us that she had it and gave us the information so we just picked it I guess. I fell about a month ago. and I lay on the floor and I couldn't get up and my mother daughter got the door open and then made the rescue truck came and got me and took me to hospital and check out and I didn't break anything so but I'm ninety seven years old and I don't get around. Well I don't really know I had no experience in a company before so I just don't know. Well after I lay down on the floor and part of it the next day you won't have you don't. Honey I just got it hoked up and I don't really know much about it.

6 years ago

check_circle

Verified Customer

star star star star star

M.T. Slaughter, LA

It's I just got it about two weeks ago. I haven't had any problems with it. It's just a security measure in case I need it. I live alone so I don't want to underestimate the possibility of falling.

6 years ago

check_circle

Verified Customer

star star star star star

Anita Milask Newtown Square, PA

The only problem that I have is that it's extremely sensitive. I've had a lot of false alarms. I mean, they are very responsive and I really appreciate that. If I really did have a problem, they would be here right away.

6 years ago

check_circle

Verified Customer

star star star star star

Joseph Morrell Philadelphia, PA

I saw the advertisements and decided to get it. I think it's a good thing to have. As far as testing goes, everything has been fine. It works well. It's really worth the money.

6 years ago

check_circle

Verified Customer

star star star star star_border

Robert And Linda Hayball Mesa, AZ

They have a reasonable price and the equipment that they offer seems to be what I need. Normally, I wear it when I go out or if I'll be working alone around the house. I haven't really needed customer support but when I've talked to them they have been efficient and courteous.

6 years ago

check_circle

Verified Customer

star star star star star

Sheran Greene Kalispell, MT

I got them because it let me leave my house and still be safe. They're there to help whenever I call them. They helped me during the set up and gave me good answers to my questions. I feel safe with it.

6 years ago

check_circle

Verified Customer

star star star star star

Joann Carter Portland, OR

I just got it a month ago, I really like having it. Everybody that I talked to was kind and helpful. It's so easy to wear and I just like it. I haven't used it yet but it's nice know that it's here, it makes me feel secure.

6 years ago

check_circle

Verified Customer

star star star star star

Arlene Rogers Martinsburg, WV

I just made the decision after they called me. It works well and lets me talk to a person. I think it's wonderful. If I have any questions, they answer right away. If we need anything, they'll take care of that too.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Kansas City, MO

I like that it covers me when I'm inside and outside my home. I wear it every day and I like to do a test run at least once a month. I know that if I need them, someone is going to come over the intercom and talk to me.

6 years ago

check_circle

Verified Customer

star star star star star

Bruce Kyte Battleboro, NC

The button is very sensitive. I dropped it once and it said it had notified someone about the fall. Their response was very prompt and they even called the people I told them to call. It's fantastic.

6 years ago

check_circle

Verified Customer

star star star star star

Ernest Walker Wilmington, NC

I'm 89 years old and I'm not too steady, I might fall anytime. After my wife died, my son ordered this for me. Everything seems good. I was in the bathroom once when it fell on the floor and the alarm went off.

6 years ago

check_circle

Verified Customer

star star star star star

May Southworth Terrebonne, OR

I have it because my husband can't speak. If something were to happen to me, I wouldn't have any way to get help. Their customer support people has been very knowledgeable. The button is easy to use.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Gene Bowman Taylorsville, NC

We picked it because of the price. It's actually for my uncle. I'm a bit concerned because one time I received a text saying that there had been a test on the equipment. I was confused so I called my uncle to see what had happened. He didn't really know what I was talking about. As far as he knew, he hadn't hit the button and no one had called him through the machine or anything. All I had was a text saying that the machine had been tested. That kind of bothered me, I mean, how did they know it was just a test?

6 years ago

Reply from MobileHelp

Dear Gene,

Thank you for your review. There is a "test" button on the base station that can be pressed when conducting a test for testing. We would be happy to review the system with you and go over any questions that you may have. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Best Regards,

MobileHelp

Apr. 18th, 2018

check_circle

Verified Customer

star star star star star

Emanuel Howard

I used to have a different company that I just wasn't happy with. I had it for 8 years before I switched to MobileHelp. So far, I love it. I think it's just the right thing for me.

6 years ago

check_circle

Verified Customer

star star star star star

Shirley Noes

I was anxious to get started on it. I don't walk very well anymore and I have trouble with balance. When I ordered it, they got right on it and didn't fool around. It does what it's supposed to do.

6 years ago

check_circle

Verified Customer

star star star star star_border

Donald And Ellen Kropp St Louis, MO

I went with them because they were offered by the AARP. We have only had it for 2 or 3 days to be honest. We haven't had enough experience to really know what it's going to be like, but not having someone here to answer my questions makes it a little bit difficult to use.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

George Anne Fisher Madison, IN

I didn't decide to get it, my sister and my 2 sons just did it for me. I wear the cord around my neck all the time and I have the wall piece hanging on the door. The one I carry in my purse is charging near the door, that way if I go out I'll remember to take it with me. I haven't had the need to use it at this point. However, a friend of mine got the mobile device just before I did. One time she bent over to pick up a pen on the floor or something and accidentally set it off. She got a response immediately. That made me aware that it really would work if I needed it.

6 years ago

check_circle

Verified Customer

star star star star star

Patricia Brekke Berea, KY

Currently I'm by myself because my fianc' doesn't live with me right now, that's why I have it. They are right on time when I need them and get the local police department for me.

6 years ago

check_circle

Verified Customer

star star star star star_border

Ann Fialkowski

I tried another service and I didn't like it, so I went with them. The one thing I don't like are the bright lights on it. It has like a red and a blue light that shine really brightly. It's in my bedroom so it's really disconcerting to me.

6 years ago

check_circle

Verified Customer

star star star star star_border

E.D & D.D. Lake City, MN

I got it because it worked well for somebody I know. Setting it up was easy but I still need to learn more about it. It does seem like it will be efficient. Right now I'm questioning whether I need to have the fall signal and the mobile base, they don't seem to be necessary.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Ironton, MO

My son decided I needed it and just came home with it. He thought it was a good idea because I'm a widow and live alone. I use the necklace part all the time and the little machine sits on my living room table. They're comfortable to wear and I had no problems setting it up. I'm still kind of skeptical about it, so I'll have to wait and see.

6 years ago