Name: MobileHelp
Rating: 4.6

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Verified Customer

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J.C. Green River, WY

I had problems falling and since they had a fall detector I decided to get it. Customer support seems to be really good at what they do. I haven't had to use it, but one time my great granddaughter was over here. When they were around the part that hangs around my neck was set off. They called me and they were very courteous about it all.

6 years ago

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Verified Customer

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Elizabeth Blackistone District Heights, MD

I got it because of all the things it covered, you know. It can be used outside and away from your home but also inside of it. I think it's ok, though I haven't had to use it.

6 years ago

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Verified Customer

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Sylvia Bryson Port Hadlock, WA

I got it for mom mom since it was something she could take with her. Customer support went through and made sure that we understood everything. They were very nice. She hasn't had to use it yet.

6 years ago

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Verified Customer

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Oma Anderson Altavista, VA

I heard it was a better system and I saw it advertised. I'm very happy with them. So far its the best; I really think it's the best system. So far I haven't had to use it, but I am very pleased with it.

6 years ago

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Verified Customer

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Delores Redd Lynchburg, VA

I can use it without having to have a land line phone. I wear my bracelet, but I haven't had to use it yet. I've got a lot of good feedback from other people that had the unit.

6 years ago

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Verified Customer

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Wilma Brown Novelty, OH

I like the customer service that I got; they answered all of my questions and were very patient and helpful. I bought it for my grandmother and she uses it. She says it's comfortable. I got her two lanyards. I wish I would've gotten her one of those wristwatch types, too, though that's not any fault of the devices.

6 years ago

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Verified Customer

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Mary Lesch West Chester, PA

My son recommended it, he said his mother in law had one. She said it was very good, so I got one too, because I have problems with my balance and I fall easily. Whenever I fall, I need help getting up. It's a long wait for them to come when I tell them what's wrong. Even though they keep saying that the operator will answer shortly, they don't answer shortly. It takes a long long time before they answer the phone call. Others seem to be better than this one, but I'm not changing it again. It's the third one I've had, and I'm not satisfied, so I don't know, I wouldn't recommend it.

6 years ago

Reply from MobileHelp

Dear Mary,

It was a pleasure speaking to you today. We are happy to hear that the system it working great and that we were able to resolve your issue. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp

Feb. 5th, 2018

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Verified Customer

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Louis Mccormick Fayetteville, NC

I got it because I needed it. I mean, I'm here by myself so I needed something to get help if I fell. I wear it around my neck all day. It's just a necessary item for a handicapped person like me.

6 years ago

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Edgar Boyer Richland, WA

I picked it because I could use it wherever I wanted to. So far I haven't had to use it, but I carry the mobile device with me wherever I go. I haven't had to contact customer support for anything other than my periodic test of the system. It's there if I need it though.

6 years ago

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Verified Customer

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Ruth Templeton-Kropf Lakehead, CA

We got it because it let us have a mobile unit that could go with us when we traveled. We haven't had to use it yet, but we wear it everyday. The only unsatisfactory thing is that the unit sets off the alarm thinking that she has fallen or tripped. We put it up a month ago and she hasn't fallen, but it goes off if she rolls in the bed or if she's doing any normal movement. Last night that actually happened twice. It's irritating and frustrating. They are constantly calling us when the alarm goes off. The fall button on the necklace piece is over sensitive.

6 years ago

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Verified Customer

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Judi Whitson Knoxville, TN

The service was recommended by a family member that had it so I got it for my mother. The couple of times that I had to call customer service they were very responsive. The device is convenient.

6 years ago

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Verified Customer

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Larry Dean Chillicothe, OH

I decided to go with Mobile Help because it works both in the home and away from home. I've never had to use it yet. Customer support and the device itself are there when you need them.

6 years ago

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Verified Customer

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Verna Ackerman Buda, TX

I got it for someone else and it has been good for us so far. Customer support is very receptive and quick to respond. I'm really satisfied with their service. The button is simple to operate and overall it's of good value.

6 years ago

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Lynn Spahr Vernal, UT

I had called for all life alert pamphlet but I saw a Mobile Help commercial on TV and thought that it sounds good. I haven't had to use it, and set it off a couple of times accidentally. It goes off pretty easily, my cat sitting on me turned it off. I wish it was waterproof in the shower.

6 years ago

Reply from MobileHelp

Lynn,

Our help buttons are waterproof. You can wear them in the shower, pool, rain, etc.. Please let us know if we can assist you further. Thank you for being a valued part of the MobileHelp family!

Kind Regards, MobileHelp Customer Service

Jan. 26th, 2018

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Verified Customer

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Michael Manion

The price was what convinced me, they had the cheapest service. I've only used it once just to make sure that it worked. They responded immediately. I've had no complaints about their customer service or anything.

6 years ago

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Verified Customer

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Dolores Vega El Paso, TX

We chose Mobile Help based on research we have done online. It's for my mom: she just uses it around the house. She was at home alone for a month or so and then she never did use it. We really didn't deal with customer service, just to see how to set it up. That's about all we did. They never really went out and worked with it. It would seem to be a good device and a great deal.

6 years ago

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Verified Customer

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Mila Cameron Austin, TX

The fall notification and the cost were the two things that convinced me to get it. I haven't had to use it yet, but it has gone off several times by itself. It's a bit faulty in that sense. Customer support has been very responsive and courteous when they respond though.

6 years ago

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Verified Customer

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Jessie Coleman Greenville, AL

I was looking for something like this so I got it. I haven't had to use the service yet, but I like the device and the different features that it has. I'd definitely recommend it.

6 years ago

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Verified Customer

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Joan Charleston, IL

I travel a lot and I have to work when I'm away from home, so I decided this would be a good thing to get. Any questions that I've had so far have been answered, though so far I haven't had to use it.

6 years ago

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Verified Customer

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Darrell Larson Mayville, ND

Customer support is good, whenever I call to do set up or to ask a question they give me good answers. The equipment works really well, we've had no problems with it either. It's all good value.

6 years ago

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Verified Customer

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Allen Terry Lake Oswego, OR

I saw the ad and I went ahead and looked more information. Since everything looked good I went ahead and got it. The fall button went off on its own three different times in the first couple of weeks that I had it. Customer service has been good so far, though I hope I'll never need them.

6 years ago

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Verified Customer

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Jimmy Gill DeRidder, LA

I had seen it on TV and figured out it was what I needed. I haven't had to use it yet, but customer support followed through with me after I got it and asked me if I needed anything else.

6 years ago

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Verified Customer

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Dwayne Winright Dwight, KS

I used to have a medical alert system that I trusted, I had it for a long time. When something did happen, when I needed it, the thing just didn't work. I was having a stroke and I pushed the button but this crazy thing didn't work. I had to use the landline to get a hold of somebody, I could've died because of that. That's why I switched. MobileHelp has really good communication and when I talk to them I can understand them clearly. The device works well away from the house and the yard. Though I'm still not 100% sure of the system to be honest.

6 years ago

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Verified Customer

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Ann Sayers Twin Lakes, WI

I like it better than the other one that I had. It's good that I can go out of my home using it. I haven't needed to use it at all, but the button is very nice and small. Through the service is not too cheap...

6 years ago

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Verified Customer

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Gayle Mann New Orleans, LA

I got it because I liked the lock box. It all works and they always call me right away. The device is also great since it has a long range. Their customer support is very patient and kind.

6 years ago

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Verified Customer

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Anonymous Tucson, AZ

One day while looking online I just decided that I should get one. I don't really walk out the door very far but I don't have any help, so I got it since they cover me every place I go. The cheapest little thing is there for me. It's small and doesn't take up a lot of room. I use it no matter where I go, I use it every morning and once in a while in the afternoons. If I have to go to the local convenience store, which is about a quarter of a mile away, I wear it.

6 years ago

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Verified Customer

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Viola Higgins Saint Charles, MO

I got it because of the price and the devices. I wear it everyday and I don't have any concerns about the equipment. Customer support has answered every question I've had. So far they are good.

6 years ago

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Verified Customer

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Dave Hunter Tallahassee, FL

I had tried a different company but after seeing some of their commercials on TV I decided to give them a try too. I haven't had to use it, but I imagine it'll be pretty good. Testing has been totally satisfactory.

6 years ago

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Verified Customer

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Margaret Gibbs Goldsboro, NC

I feel kind of safe having it now. The bracelet is a bit hard to keep on me. It'll just slip away sometimes so it's hard to keep it on. Still, I'm satisfied with it, I know that they will be there to help me if I need it.

6 years ago

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Verified Customer

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Thomas Carroll Virginia Beach, VA

I got it for my parents on Christmas since the price seemed good. I've only had to contact customer service some 3 times but my experiences have been very good. The equipment is all good quality.

6 years ago

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Verified Customer

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Edward and SharonLink

We have had the MobileHelp system a few months without any real need to use it. Here is to hoping we do not have to use it for an actual emergency . But it is a good feeling to have it available in case we need it. In testing the various parts of the system it does seem it takes quite a while placing the call. We need to have it in place a longer time to give a more accurate rating.

6 years ago

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Verified Customer

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Joann Dollinger Delray Beach, FL

I needed to have a medical alert system that I could travel with. Even though I haven't had to use it, I've called customer service before. They have always been very courteous and answer my questions. They are very easy to work with.

7 years ago

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Verified Customer

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Brenda Rish Prosperity, SC

I saw it on T.V. and decided to give it a try. I have the little rechargeable one that I take with me when I go out in the car. I haven't really had to use it, but it's a good unit and it keeps track of me.

7 years ago

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Verified Customer

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Karen Primm Mexia, TX

The device is for my son. Their response time is fast, their answer came immediately even though it had just been an accidental button press. I was impressed with that. It gives me security to know that he is protected.

7 years ago

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Verified Customer

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Amanda Moore Columbus, OH

They can keep track of me with the GPS feature in the necklace and I can use it even when I'm going out of town. I like that they can locate me at all times in case of emergencies.

7 years ago

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Verified Customer

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Kirk D Morrison Lugoff, SC

I haven't had to use it yet, but when I get up I take it off the charging station and put it around my neck. With that on I go around my property, take my dog out, walk, etc. The couple of times I've had to call them, or when my dog steps on the button by accident, they have been really good and understanding of the situation. The device works and they've been there where I needed, I can't ask for more than that.

7 years ago

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Verified Customer

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Gary Phillips Carson City, NV

I went with them since they had the complete package. We haven't used it, but my wife has it on regularly. It's readily accessible if we were to need the service. It has been very efficient and it works well.

7 years ago

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Verified Customer

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Enid M Reese Sbdd Inc. Butte, MT

I got it for a client since she is home alone or alone in the community where she lives. Customer service has always answered all of our questions whenever I call. The device is easy to use.

7 years ago

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Verified Customer

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Johnnie M Young Mundelein, IL

I haven't had to use it yet, but I feel much more comfortable and secure having it. I have the wristwatch and if anything happens all I have to do is push the button and help will get here. I don't feel helpless anymore.

7 years ago

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Verified Customer

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Charles Lewis Saint Cloud, FL

They had all the features that I was interested in and their price was also very competitive. I've never had to use it though, but I wouldn't have bought it if I thought it was a bad product.

7 years ago

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Janet Saulmon Indianapolis, IN

Theirs was the only product that I could actually use outside of my house to get help. I haven't had to use it, but it keeps going off on its own. It has happened twice so far.

7 years ago

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Verified Customer

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Fred And Maryann Lozowsky Jackson, MI

I went with them since I liked the variety of locks, buttons, and features that they had. I haven't had to use it for an emergency to this date, but when I hit it by mistake I had prompt service and good feedback.

7 years ago

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Betty Hurworth Greenwich, CT

Somebody else picked the service for me. I don't even know exactly what it does other than being connected to my regular phone. I do live alone and it sounded like it was something that would be useful to me.

7 years ago

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Anonymous PROVIDENCE, RI

I went with them since it works on all 50 states. So far, I haven't had to use it, but I recently changed to a different set up because the other one was too sensitive. I really don't want to send the first responders to my door when I'm out of state.

7 years ago

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Tammy Sonner Hillsboro, OH

The service was the first one that I came across that covered my area. I used it on August 23rd when I fell and hit my head. They answered right away and called my son, but it took them some 35 minutes to get to where I was, even though I'm only 9 miles from town. When they came in they asked if I wanted to be taken to E.R., but since I wasn't feeling too ill or had any bad headaches I told them no. I was just ok.

7 years ago

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Herbert L Cooper Seminole, OK

My children wanted me to have something like this so they got it for me. I haven't had to use it yet, but everybody I've talked to has treated me very well. It serves the purpose that I need.

7 years ago

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Anonymous 52753

The system is for my mother since she still drives. We actually switched since the device that she had before only worked when she was at home. After I ordered it, the device arrived very quickly. Other than that she hasn't really had to use it yet.

7 years ago

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R.M. Crossville, TN

I was looking through the internet for something like this. When I called MobileHelp the customer service representative was well informed about things so I decided to go with them. I haven't had to use it so far since we've just had it for a month. It seems to work though and the people on the other end respond well.

7 years ago

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Mary San Jose, CA

They helped to save my mom's life after she had a stroke. I was out of town but the called all of her emergency contacts one after another. My son got the call and was there right after the ambulance arrived. We are grateful for how well this worked!

7 years ago

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Susan Boise, ID

We had to use the MobileHelp unit twice. 911 keeps you on the phone forever answering questions. With MobileHelp help is on the way with the press of a button. You can attend to your loved one instead of talking to 911.

7 years ago