Name: MobileHelp
Rating: 4.6

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Verified Customer

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Clifford P. Woodrick Mastic, NY

Mobile Help is FAST and gives excellent help. I would recommend a detailed owners manual with hints like "Shut off your pendant before a Concert." My pendant went off during a solo.

7 years ago

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Verified Customer

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Marietta

We haven't had to use, only for testing, but speaking to their agents has been positive. They're very helpful. However, they did tell they would be calling back to collect the emergency contact information, but that never happened. I had to call them back.

7 years ago

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Verified Customer

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Barbara Minneapolis, MN

I just purchased the system, and they had to send a replacement because the original device was not working well. Besides that, their customer service is great, and I feel safe with it.

7 years ago

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Verified Customer

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Pamela&Timothy Cambridge, MN

Speaking to Mobile Help's agents has always been a pleasant and informative experience. It makes me feel safer, however, I wish the fall button wasn't so sensitive. It's gone off without actually falling.

7 years ago

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Verified Customer

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Evelyn Los Angeles, CA

This makes me feel safe, because before I purchased it, I had fallen and wasn't able to get up. I just wear it every day now, and their customer service has been very pleasant.

7 years ago

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Verified Customer

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Mitchell Warren, MI

My experience with their representatives was very pleasant. They communicated with me very well, and they gave me a lot of information I needed to know. I would say that it's a pretty reliable company. They delivered their boxes and everything on time.

7 years ago

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Verified Customer

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Trudie Flint, MI

I think I've been comfortable with my medical alert system. The last person I spoke to was very helpful and kind to explain everything to me. Besides, it covers me anywhere at anytime.

7 years ago

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Verified Customer

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BB Scottsdale, AZ

My experience with their customer service agents was positive. It makes me feel secure now that I have it next to me all day. I would only suggest that they shouldn't do auto bill.

7 years ago

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Verified Customer

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Ellie Menlo Park, CA

Our issues with the system have usually been user issues, but their customer service was very helpful. They were especially helpful when I was setting up the system and testing it. It just has so many parts and pieces, and it's quite difficult for my mom to use it.

7 years ago

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Verified Customer

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James Kansas City, MO

The representatives were very helpful and made sure the system worked correctly. The system is for my father, and they made sure he had the adequate devices, and if he doesn't need one thing, they can offer the other.

7 years ago

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Verified Customer

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Lorraine Charlotte, NC

The agents are very knowledgeable, and I was comfortable talking to them. I just think they need more people on this type of help. Besides that, my experience with them has been very positive.

7 years ago

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Verified Customer

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Carmen Santa Paula, CA

Their customer service is very pleasant. It's right to the point, and the service is always ready to act. However, the buttons on the watch are a little too sensitive. The alert goes off with any sudden move.

7 years ago

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Anonymous Bronx, NY

My mother wears the device, and unfortunately, she's had to use it. The people that come online were very helpful, informative, and there were absolutely no problems there at all. It was excellent customer service. They system is relatively new, but it's been very helpful so far.

7 years ago

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Verified Customer

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Thomas Kings Park, NY

Although my father hasn't used it, it makes him feel more secure when we go places. Plus, the agents We've spoken to have been informative and pleasant. Overall, it's been a very positive experience.

7 years ago

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Verified Customer

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Mary

They're a great company to be with! My mother wears it all day, and fortunately she hasn't used it yet. Their people are great, and I feel confident that she's okay when she's alone now.

7 years ago

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Verified Customer

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Mark Brunswick, ME

What's been a positive experience for me is the fact that everyone has been very friendly and helpful. The service itself makes me feel safer as well. I know that it could save my life, so that's the reason I have it. The devices are too sensitive though, and it's gone off a few times. Besides that, I haven't had a bad experience with it.

7 years ago

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Verified Customer

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Betsy Norristown, PA

I used it once already, when I had fallen from my bed, and the paramedics came out to assist me. My experience has been great, and knowing that somebody is there for me just makes me feel better.

7 years ago

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Verified Customer

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Janis Berkeley, CA

When I go to the store I would fall, and people could care less and just walk by, so I decided to purchase Mobile Help. So far, They've offered a good experience, and the service makes me feel a lot better. Plus, their representatives have been very helpful.

7 years ago

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Verified Customer

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Algie Somerville, TN

My father is 97 years old, and he uses the device all the time. The necklace is very sensitive, it would send an alert when it wasn't necessary, but other than that, it works good. The representatives were very thorough, and they explained everything, so this service makes me feel good.

7 years ago

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Verified Customer

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Agnes McKinney, TX

These devices make me feel safe, however, the only thing that I object to was that I wasn't told the devices had a microphone. If I'm in the kitchen and the microphone is in the bathroom, they can't hear me. Other companies have it. Besides that, their people were very nice, and they answered the questions that I had.

7 years ago

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Verified Customer

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Wanda Cedar Hill, TX

It was a good experience when it comes to dealing with Mobile Help's representatives. They explained everything thoroughly. My mother can now stay for a short period of time in her home without assistance.

7 years ago

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Verified Customer

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Ray Harrisburg, NC

They've been very courteous, very helpful with setting up everything. Their representatives have been able to help me if I had any problems. So far, I think it's been a perfect service.

7 years ago

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Verified Customer

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Patricia Rockledge, FL

The device is too big, but overall, my experience has been positive. I think it would be nice if they incorporate an app that would go with the device. That way, you can check in when you wake up, and if you don't they can send the police to do a wellness check.

7 years ago

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Verified Customer

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Linda Bakersfield, CA

I've had a good experience with their service so far. The representatives were informative, and gave me all the answers I needed to make a decision. My wife has dropped her device a couple of times, and They're immediately calling and checking on her, so it's made me feel good.

7 years ago

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Verified Customer

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Patsy Denison, TX

Everything seems adequate. I had a good experience with their customer service, and although I've only set it off accidentally, I haven't really used it. It makes me feel safer when I'm alone.

7 years ago

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Verified Customer

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Marietta Milwaukee, WI

I think every disabled person who's going to spend time alone should have this service. It makes me feel like I'm not alone, and their customer service has always been courteous. They've always offer good information.

7 years ago

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Verified Customer

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Kathleen Simi Valley, CA

The Mobile Help representative was very helpful, and he recommended the best device for me, and I was happy with what we worked out. I haven't used it long enough to be able to give a lot of feedback, but their customer service people were great.

7 years ago

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Verified Customer

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Arnold Weiss Port St Lucie, FL

I was surprised with how quickly the portable device that I was carrying in my pocket run out of charge. Besides that, They've usually answered pretty promptly, within a few seconds. The representatives are always knowledgeable and able to answer any questions I may have.

7 years ago

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Verified Customer

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Anonymous Petaluma, CA

The only feedback I can give is that I really love that it works off the cellphone signal, and not a phone line. My mother hasn't used it, but it's given all of us a peace of mind.

7 years ago

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Verified Customer

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Muriel Forest City, NC

Their customer service agents have been most helpful. I actually purchased 2 devices, but returned one, and they helped me get it back. It feels nice to know that the device is there to help if something happens.

7 years ago

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Verified Customer

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Kenneth Carmichael, CA

Their representatives are very professional, so that's a very positive experience. They've handled any situation in a good way, and I just have nothing but good things to say about them.

7 years ago

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Verified Customer

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Gerrick Port St Lucie, FL

Customer service is always very helpful, and they immediately try to answer your questions or concerns. I think my experience with them has been great, even though I haven't had an emergency call yet. Their response time is very short, and that's what I'm looking for.

7 years ago

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Verified Customer

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Marilyn Boise, ID

I think it's a very good service. I spoke to one of their representatives, and she was not overbearing or anything like that. She was very helpful, and overall, it was a very nice experience. I'm 79 and still have a part time job, so I just have the watch with me at all times.

7 years ago

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Verified Customer

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Barbara Granbury, TX

I haven't had to use it yet, but I carry the devices with me at all times, especially the GPS. It seems to be a good system, and their agents helped me check it. It's just been a very positive experience so far.

7 years ago

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Verified Customer

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Leon and Patricia Chandler, AZ

It's a very good system, and the lady I spoke to was very nice. The only thing I would suggest would be to have the whole system in one device only, instead of having to carry 2 of them.

7 years ago

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Verified Customer

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Opal Strange Broken Arrow, OK

Alfonso is the guy I spoke to when I purchased it, and he was really great! Such a nice and informative person. One thing I don't like is that the pendant is too long. I had to get a little key ring and make it shorter. Nobody is perfect, but They've done a pretty good job.

7 years ago

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Verified Customer

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Elizabeth&George Clinton, MO

We've only done the monthly checks so far, and the representatives that answer are really nice. One of my friends has it as well, and he set off the alarm, and they came online right away to make sure everything was okay. I think it's a wonderful thing, and it's affordable.

7 years ago

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Verified Customer

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Betty Gurnee, IL

I chose Mobile Help because the device allows me to go outside and still be able to get help if something happens. Actually, shortly after I received it, I fell and was not able to get up. They had someone come over right away and help me get up. It's given me a better sense of confidence and security.

7 years ago

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Verified Customer

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Bernard Bernstein Banner Elk, NC

I've used it to test how accurate the GPS is, and the representatives I've spoken to have been very good. They came with more help than I expected. The only suggestion I'll make is that they should explain a little more the devices.

7 years ago

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Verified Customer

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Gloria Greenville, SC

My mother is alone most of the time, so it makes me feel more secure that she has it. The people We've spoken to have been very helpful, and thankfully, she hasn't had to use it.

7 years ago

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Verified Customer

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Betty Lake Grove, NY

I feel more comfortable because my mother wears the bracelet all day, and she actually used it last week. Their customer service was very helpful, and overall, it's been a very positive experience.

7 years ago

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Verified Customer

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Dorothy Bloomfield Hills, MI

I had calls from other companies, but I preferred Mobile Help's representatives. They were very informative, and offered a great experience. I feel comfortable and safe having the necklace with me all day.

7 years ago

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Verified Customer

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Susan Nashville, TN

They've been very helpful and have always responded quickly. Everything is just very professional and efficient. I feel comfortable knowing that my mother can call for help now.

7 years ago

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Verified Customer

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Peter Tucson, AZ

I fell in my garage and the fall detector worked exactly as advertised. The EMT came no more than 10 minutes afterwards. I am wearing the pendent from the time I get up and go to bed at night.

7 years ago

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Verified Customer

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Bill Saint Petersburg, FL

the fall monitor & belt monitor gives me back up when I'm alone. I have been lucky. I have fallen 4 times & have not had to use it. I had this same system when my wife was very sick & I go to work an know she was protected if something happened @ could not cll me.

7 years ago

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Verified Customer

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Joyce Lenexa, KS

Use for over five years, saved my lifestyle (mobility issues from post polio) and three times rescued me from falls . Peace of mind knowing help can be reached outside my home as well as at home 24/7.

7 years ago

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Verified Customer

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Patricia Riverside, CA

Most helpful and friendly group of employees I've come across. They're patient and curtious every time I needed them. Helped me understand how to use my equipment. I highly recommend Mobile Help to all my friends

7 years ago

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Verified Customer

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Ita Englewood, CO

There are many problems with the Mobile Help service. 1. The fall button activates even when there is no movement whatsoever. For example, my mother was sitting with me at the dining room table and didn't even move, and the button activated. She is constantly being awoken in the middle of the night by a phone call because the button activated. 2. The mobile device cannot identify where she is. She has stopped taking the mobile device because, on at least 2-3 occasions, the button activated when it shouldn't have and the device couldn't locate her. On one occasion, when Mobile Help couldn't contact anyone, they sent the fire department to her home, not to where she was, and they would have knocked down her door if a neighbor hadn't intervened. On at least three occasions when the mobile device activated, I spoke to Mobile Help and they had her location as somewhere where she had been earlier in the week. 3. On a couple of occasions when she did fall, the fall button did not activate. 4. You have already sent a new mobile device and a new help button, so I don't think you can improve your service. We feel we are paying extra for a fall button and a mobile device, neither of which is functioning properly. 5. The one positive about Mobile Help is that your customer service and help staff is very friendly and helpful, but they cannot correct the problems with the system. 6. I welcome an e-mail or a phone call to discuss these issues. You can contact me initially at the e-mail that the survey was addressed to. Thank you for the opportunity to comment.

7 years ago

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Verified Customer

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Martha Louisville, CO

I've not had an emergency but have tested my device and talked to the operator at that time. They are always careful and polite. I wish the mobile locator and button were the same so I wouldn't have to wear one and carry the other. Maybe the techies could work on that.

7 years ago

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Verified Customer

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Veronica Chicago, IL

Respectful and kind manner, helpful with questions and information. We have not had the need to summon help as yet, but are confident about the process, because it has been explained so well.

7 years ago