Name: MobileHelp
Rating: 4.6

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Verified Customer

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Tyler Green

Fast and quick response when we needed. Thanks.

4 years ago

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Verified Customer

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Terry Whalen

Quick to respond, personable, professional...

4 years ago

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Ron

The system did not work. I had a serious fall with my pendant on 1/12/20 and requires several days' hospitalization. You alarm did not respond.

4 years ago

Reply from MobileHelp

Hi Ron,

We are saddened to hear about your experience and would like an opportunity to resolve any issues. We are unable to locate an account based on the information provided in this review, please contact us at 877-827-6207, so that we may assist you further.

Feb. 27th, 2020

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Verified Customer

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Sherry

Every time that I needed them, they were there.

4 years ago

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Verified Customer

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Cathy Fritz

They have been very helpful every time I've called.

4 years ago

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Sharon

Customer service technicians are helpful & courteous.

4 years ago

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Gary

Good product and customer service. Easy to set up and use.

4 years ago

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Dennis Howard

Very professional and seems to be quality products.

4 years ago

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Verified Customer

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phyllis

the equipment is tops and also the service

4 years ago

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Verified Customer

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Peggy

Excellent customer service! Easy to use equipment.

4 years ago

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Verified Customer

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Sharon Napshin

Quick response the two times we hit the button in error

4 years ago

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Verified Customer

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Donna Langford

Very helpful & available anytime to answer questions

4 years ago

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Verified Customer

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Pam Goates

Ease of setup. Response time is great. No issues thus far

4 years ago

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Verified Customer

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Althea Raines

They seem to be acknowledgeable most of the time

4 years ago

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Verified Customer

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Walter Sloan

Great service Excellent battery life on energency device!

4 years ago

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clarence r hewes

it saved my wife's life, and it makes it worth it.

4 years ago

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Robert Jones

Great service! Attention to detail and customer service.

4 years ago

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Anne B Johnson

No problems with it. I have nothing else to say.

4 years ago

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Verified Customer

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jackie

The battery has a short life. 24 hours. If you don't plug it up every day it will go out.

4 years ago

Reply from MobileHelp

Hi Jackie,

The mobile device has a battery life of 24+ hours. Most customer leave it on the cradle charger until they leave the house, this way it is always charged. They standard help buttons have a battery life of 5+ years and they do not need to be charged. If you need assistance with your equipment, give us a call at 877-827-6207.

Feb. 17th, 2020

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Verified Customer

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James Wachob

Their customer service is outstanding, very helpful.

4 years ago

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Verified Customer

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Fran Doyle

Good company, the people follow up and are courteous.

4 years ago

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CHill

A 123 Steps System And they're there for any Questions

4 years ago

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John

Easy set up. Hardware seems like good quality devices

4 years ago

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Verified Customer

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James Heard

Great experience so far. Called quickly when needed help.

4 years ago

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Mark Blystone

Good service, easy to install, friendly customer service.

4 years ago

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Verified Customer

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Marie Campbell

You can get help no matter where you are when you need it.

4 years ago

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Pat platiro

The call back time is quick. And the people are very curious.

4 years ago

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Verified Customer

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mike sigell

Fast and professional system response at all times

4 years ago

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Mike Harbin

Customer service were very helpfull In finding what you need

4 years ago

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Verified Customer

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Stephanie Urso

Immediate response when the button is pressed.

4 years ago

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Verified Customer

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Simone McGinley

The fall button is TOO sensitive, and I have had several false alarms

4 years ago

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Verified Customer

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rudy

always there in case you need them, making sure you are ok.

4 years ago

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Verified Customer

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RDK

Easy to setup and customer support very knowledgeable

4 years ago

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Verified Customer

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William Bride

Easy to use and set up. Customer service helped to set up.

4 years ago

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Verified Customer

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Susan Sochon

it works i love it I carry it with me everywhere

4 years ago

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Verified Customer

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Doris D.

Responsive in timely manner & system easy to use.

4 years ago

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Verified Customer

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Realty Jethro Bodine

Customwe Service was very helfull and positive

4 years ago

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Deb hartman

Easy to understand easy to use nice company

4 years ago

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William Turner

Very helpful and kind. And allways there.

4 years ago

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Sue Vesci

Great customer service, but still having billing issue (credit to referral)

4 years ago

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Lou

All is as advertised. Product was qualityt

4 years ago

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Bobby

Easy to set up! Response has been quick when needed!

4 years ago

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Mike S

Very helpful and patient in getting things setup

4 years ago

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Allen Gross

Very accomadating with excellent service.

4 years ago

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W. Alvarez

Service and equipment are excellent but app needs quite a bit of work.

4 years ago

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Sandra Reynolds

Easy to use and not recharging after each usage.

4 years ago

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Verified Customer

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Not necessary

Easy to activate. Excellent interaction with customers

4 years ago

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gERALD eVANS

ease of use, assistanceAND RESPONSE TIME

4 years ago

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Elizabeth Morrison Minneapolis, MN

very easy to set up, very kind and sincere service

4 years ago

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Verified Customer

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rdo Saint Paul, MN

price & equipment salesrep was knowlegable but not pushy

4 years ago