Name: MobileHelp
Rating: 4.6

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Verified Customer

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Judy M Shafron

I set alarm off with neck laniard. Wall button is defective.

6 years ago

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Johnny Johnston

Never had a problem that they could not solve.

6 years ago

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Gladys Parker

always nice to know someone is around to help

6 years ago

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Rose Gaither

Button has worked every time button has worked every time

6 years ago

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Elizabeth Wyatt Hope, AR

I can take it anywhere I go and I know ill be safe

6 years ago

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Cathy Bowe Evanston, IL

The customer service has been very responsive.

6 years ago

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Irwin schoenberg Melville, NY

Promptness of telephone and remote response.response.

6 years ago

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Janet Anderson

Prompt response. Very kind and considerate

6 years ago

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JO ANN ROSSELOT

HAVE ALWAYS BEEN THERE WHEN NEEDED AND COURTEOUS.

6 years ago

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John

Good system, helpful CSR during ordering, Fall detection a bit too sensitive

6 years ago

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Josephine

Goes off with normal movements. Base station does not work in a large area as was claimed.

6 years ago

Reply from MobileHelp

Hi Josephine,
We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

May. 14th, 2019

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Verified Customer

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Kathy Rothschild

Don't like it because I have to go where the transmitter works to communicate with the help person.

6 years ago

Reply from MobileHelp

Hi Kathy,

Thank you for contacting MobileHelp. If you press your button for help, you do not need to speak the operator to get assistance. If they are not able to communicate with you, they will still send help to your location. For more assistance with this, please contact Technical Support at 877-827-6207. Best Regards, MobileHelp

May. 14th, 2019

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Verified Customer

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Mary Jane Bayne

Easy to use, competent professional support team

6 years ago

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No name

Very helpful and it's works and had a good response

6 years ago

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Susan Gigliotti

Great customer service plus no contracts

6 years ago

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Steven

Response is immediate and friendly customer service.

6 years ago

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Barry Erie, PA

The device is easy and convenient. It's easy to wear.

6 years ago

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Anonymous Bend, OR

I am pleased with the whole MobileHelp system.

6 years ago

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Lawerence Case

Because it was so easy to set it up and use

6 years ago

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John Neupert

They keep me informed and are easy to contact if needed.

6 years ago

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Elma Parish

They have been very helpful whenever I have called. And

6 years ago

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JAMES RIBAUDO Las Vegas, NV

QUICK ANSWERS AND CALL IF IT SEEM I NEED HELP

6 years ago

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anonymous Vista, CA

Good equipment plus prompt, attentive service

6 years ago

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Larry

Tested it, but never used in an emergency before. Test worked just fine.

6 years ago

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Anonymous

The service is both easy and convenient.

6 years ago

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Micheal Hendersonville, TN

You can use the service almost anywhere you want.

6 years ago

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Shirley

The necklace that I wear is too sensitive. I like the GPS feature and being able to be found.

6 years ago

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Vera La Grange, GA

The service is very prompt and quick. Ordering it over the phone was very easy.

6 years ago

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John Weems, VA

Customer service has been very responsive to my calls.

6 years ago

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Bob And Christine Fort Worth, TX

The device is too sensitive, but everyone that I have spoken to has been very polite.

6 years ago

Reply from MobileHelp

We are sorry to hear that your fall detection pendant is being too sensitive. We would be happy to go over ways to limit false alarms, as well as, make sure your fall detection pendant is working correctly. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!!

May. 6th, 2019

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Jack Shingle Springs, CA

The necklace does take some getting used to, but it works great in the long run.

6 years ago

Reply from MobileHelp

Hi Jack! We also have a wrist button that can be worn instead of the neck pendant. If this would be of interest to you, please contact us at 877-827-6207.

May. 6th, 2019

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Beth And James Petaluma, CA

It is easy to use and they respond quickly when you use it.

6 years ago

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Anonymous Sun City West, AZ

Everything works great, but I wish the necklace wasn't as long.

6 years ago

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Ann Ovodow New York, NY

I was sort of pressured into purchasing the device. I think the set up was difficult.

6 years ago

Reply from MobileHelp

Hi Ann! We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers and are saddened to hear that was not the case for you. We would love to speak to you to resolve any issues, please call us at 877-827-6207.

May. 6th, 2019

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Anonymous Elgin, MN

They're pretty good and it works and it seems to be a good offer.

6 years ago

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Charles Jackson

The necklace sometimes gets tangled hen sleeping and is uncomfortable.

6 years ago

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Carolyn Ann Duhon

They are easy to set up and the response time is excellent.

6 years ago

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B. Siegel

Answers quickly, very efficient employee,

6 years ago

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Amanda Lewis for Robert Sudmeyer

Responsive and very helpful and thorough.

6 years ago

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Anonymous

Excellent customer service and very happy with the product

6 years ago

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K.J.

Excellent customer service and very thorough with details

6 years ago

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jill

reasonably priced and works well, easy to set up

6 years ago

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Harvey Hansen

All around good advertiisng, promotion of product and service after purchase

6 years ago

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Yvonne

Friendly yet professional providing for my needs.

6 years ago

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Terri Townsend

Very helpful...fair value. Good follow up and service

6 years ago

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Robin Burroughs

Covers me at ho.e and away if I get injured or fall

6 years ago

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Barbara Westwego, LA

The watch is very sensitive but everything seems to be working fine

6 years ago

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Elizabeth

The MobileHelp device is easy to use. They are 5/5

6 years ago

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Patricia Spring Hill, FL

I like MobileHelp because the bracelet is very convenient and I wear it on my wrist every day.

6 years ago

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Audrey And John Elm, PA

The customer service representatives were very nice people.

6 years ago