Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Lou

I do not like how the device is a little bulky.

6 years ago

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Verified Customer

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Anonymous

The set up was really easy but the watch is too big for some folks, they need a smaller version.

6 years ago

Reply from MobileHelp

Hi,
We received your review and would like to thank you for your feedback. We are constantly looking to improve the customer experience with our services and equipment. We will definitely take your suggestion into consideration for future models of our equipment. Thank you for being such a valued part of our MobileHelp family.
Kind Regards,
MobileHelp

Mar. 3rd, 2019

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Verified Customer

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Perry Cates

Customer service has been very good and helpful.

6 years ago

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Verified Customer

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Bettie Harden

Whenever it goes off they have a fast response.

6 years ago

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Verified Customer

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Gary Honaker

I like to wear the necklace most. It is very helpful.

6 years ago

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Verified Customer

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Mike Bullhead City, AZ

It is a good organization. I called customer service once and they helped me and I was happy with it.

6 years ago

Reply from MobileHelp

Mike,

Thank you for your kind review. Is there anything we can do to earn a higher score from you?

Best Regards,

MobileHelp

Feb. 27th, 2019

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Verified Customer

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James H And Dolores J Dawson

The only thing I don't like is that you can't talk back on the button that you wear.

6 years ago

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Verified Customer

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Deanna Penn

They have been so helpful every time I have called.

6 years ago

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Verified Customer

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Bette Powell

The man who sold it to us was very nice. The setup is pretty self-explanatory.

6 years ago

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Verified Customer

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Bill McFord

Fast delivery- easy set up! Great product and service!

6 years ago

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Beverly Farmer

arrived quickly and explained easily how it operated.

6 years ago

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Verified Customer

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Anne

Peace of mind for my mom and I. She feels more secure.

6 years ago

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Verified Customer

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Prentiss M. Gordon Sr

Lockbox is difficult to open, in fact, we have been unable to get it to open at all.

6 years ago

Reply from MobileHelp

Prentiss,

The way to open the lock box is that you must put the numbers across the middle of the box and then pull forward like an oven door to open it, do not pull down. We attempted to call you but were not able to reach you. We would be happy to assist you with this over the phone, please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience.

Kind Regards,

MobileHelp

Feb. 28th, 2019

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Verified Customer

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Patricia

Easy to install, important service, long battery life

6 years ago

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Verified Customer

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L Steinhauer

quick to respond, help arrived within 5 minutes.

6 years ago

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Katherine Rubin

Very good they came right away for my husband 10

6 years ago

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Joyce Schmidt

Ease of use with the exception of having to carry bulky part when going out.

6 years ago

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Verified Customer

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Sharon

Prompt response helpful no hard sell good price

6 years ago

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De Ciantis Pittsburgh, PA

Efficient, excellent technology and service

7 years ago

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Smitty Cedar Grove, NJ

Easy to take along wherever you go and on you at all times

7 years ago

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Verified Customer

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Karen Van Essen Winterset, IA

I have to remember to take my solo along which is not that hard really

7 years ago

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Verified Customer

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Liina Ann Arbor, MI

I have only had to use once so far, response was as hoped

7 years ago

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Verified Customer

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Anne Biddle

It has a GPS and covers all United States

7 years ago

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Verified Customer

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Anonymous

Because their a STABLE COMMUNICATOR for the DISABLED

7 years ago

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Verified Customer

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Susan W

Answer my false alarms quickly, politely, always

7 years ago

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PAR

Excellent customer service, and good product reliability.

7 years ago

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doodle t

respond quickly and explain in a pleasant manner

7 years ago

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Verified Customer

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Anonymous

The fall monitor that is worn around the neck is a little too sensitive

7 years ago

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Verified Customer

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Mary Doris Durham

Excellent product and customer service. Easy set up.

7 years ago

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Verified Customer

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Candice Winkler

Exceptional to our questions and take care ,concerns

7 years ago

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Patricia goldsmith

The noble team are personable and caring

7 years ago

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Glory

Tested once. Prompt answer. Billing easy by year. Delivery of equipment promp.

7 years ago

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Verified Customer

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Sheila

Promptness when the button is activated, even by accident!!

7 years ago

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Mary P

They answered when I called and the person was clear speaking.

7 years ago

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Happy in Illinois

It works outside the house. I feel safer walking my dog.

7 years ago

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Tim

Very consistant and professional when a call is initiated

7 years ago

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Doris Krehbiel

They have been friendly as well as most helpful.

7 years ago

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MilasMom

Total professionalism of US-based customer service team.

7 years ago

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Bev Simon

The response time to an alert is terrific

7 years ago

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Robb Burlage

Attention to every detail, courteous responsiveness

7 years ago

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Thomas Bradshaw

Easy to reach. Quick about alarm good customer service

7 years ago

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Carol

Immediate help with kindness. Excellent equipment.

7 years ago

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Randal Hundley

Great product. Friendly, efficient service.

7 years ago

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Marvin

Well haven't needed so far but when I tested it got a response right away.

7 years ago

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Gary

Location doesn't work well on app when checking on my mother.

7 years ago

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Janet Ringel

They have always been very helpful with me. And carring.

7 years ago

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Diana Anastasi

They're very accurate and quick to reply with phone calls

7 years ago

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Ann Fort Madison, IA

I wear the one around my wrist. I like that it's more accessible.

7 years ago

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Verified Customer

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Sharon Toledo, OH

So far everything is good. I like that it has a GPS on it.

7 years ago

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Verified Customer

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Thomas

The customer service is helpful when you need help.

7 years ago