Name: MobileHelp
Rating: 4.6

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Verified Customer

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Tracy Hansville, WA

MobileHelp works and they are dependable.

6 years ago

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Frances Walhalla, SC

We had a problem with it on their end and they had to fix it. The device is okay.

6 years ago

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Verified Customer

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Gayle Saint Rose, LA

The device works great, but it does go off at random times.

6 years ago

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Charles Winchester, VA

MobileHelp has a great price and the device works great!

6 years ago

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Jimmie Walnut, MS

I dislike how easy it is for the device to go off.

6 years ago

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Routh Luling, TX

The pendant is way too sensitive and I am afraid to wear it.

6 years ago

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Verified Customer

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Sara Montoya

Because we haven't had a chance to use it. Usually he drops the fall button but hasn't fallen. It is usually a false alarm.

6 years ago

Reply from MobileHelp

Sara,

Yes, if you drop the fall button that will create a false alarm for the fall button. We are happy to hear that you have not had an emergency where you have needed to use the services. Please let us know if there is anything we can do to earn a higher rating from you.

Sincerely,

MobileHelp

Apr. 2nd, 2019

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Verified Customer

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dan bensur

Staff is friendly, easy to talk too and there when we need them....

6 years ago

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Verified Customer

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Liz

Great customer service and value for the money.

6 years ago

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janet anderson

very good customer service, very goo product , good

6 years ago

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Helen vance

Always helpful whenever I needed advice.

6 years ago

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Verified Customer

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Joe Downey

Easy set up, much better coverage than previous company.

6 years ago

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Muriel Anderson

I think they have great technology and customer service

6 years ago

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Marie

The product is very easy to use and comprehensive service

6 years ago

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bobby Long

Tbe delivery was was free and complete..

6 years ago

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Juanita Boyd Cooper

Most responsive and concerned for my well being.

6 years ago

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Bonnie

Customer service on phone is great and helpful.

6 years ago

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Mary Sharbaugh

Friendly, informative, professional, helpful

6 years ago

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Mary B. Finley

I called and it was sent out immediately

6 years ago

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John Jackson

The device is too sensitive, not using it as often and I should

6 years ago

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Susan Robertson

Respond quickly to button push, even if it was an accident.

6 years ago

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Anne

so far so good. the prooduct seems to be working ok, customer service was great

6 years ago

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Jim Scott

Easy to work with and responsive to my needs.

6 years ago

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Rebecca Allen

Service has been great no problems at all. Very easy to use

6 years ago

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Judy H

Ease of use set up unit and tested and it was ready to go

6 years ago

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Evangeline L.Lindrooth

The staff is very pleasant and helpful and quick.

6 years ago

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Daniel

Great job getting assistance to mother after her fall!

6 years ago

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Brent Dayton

Responsiveness, clear direction, support, features

6 years ago

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Brenda R

Professional and can rely on their respons time

6 years ago

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Belinda Wngo

Very good system! Quick response & easy to reset

6 years ago

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A.L. Fergus

Easy to set up and use. Great customer service!

6 years ago

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Vicki Hahn

Always helpful in there when I need them

6 years ago

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Richard marsh

They took more cash then told to. They was told to take one payment the took two that put us in a bad rut for my glasses

6 years ago

Reply from MobileHelp

Richard,

We are sorry to hear about your experience, but were able to review your account and see that everything was resolved when we spoke to your wife. If you need any further assistance, please contact Customer Care at 877-827-6207, Option 4.

Best Regards,

MobileHelp

Mar. 13th, 2019

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Verified Customer

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Penny Shockley daughter of Kenneth Smith

They were very easy setting up my Dad's system

6 years ago

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Verified Customer

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MLW

knowledgeable sales representatives and NO hard sell

6 years ago

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mark turley

prompt action to false alarms, courteous too

6 years ago

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Lynn

Very knowledgable and helpful with best options per person

6 years ago

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5 Dade City, FL

MobileHelp customer support is very responsive.

6 years ago

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Kaliope Holiday, FL

They respond very quickly to the alarms that I set off.

6 years ago

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John Schultz Krum, TX

When I first got it I ran a test and they were quick on the phone and answered.

6 years ago

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Shirley Attebery La Habra, CA

I'm able to wear it all the time and it is easy to use.

6 years ago

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Johnny Flemming Bakersfield, CA

It seems to have everything I need at home or away.

6 years ago

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Betty Boynton Beach, FL

I like their service. It is very easy to hook up and convenient.

6 years ago

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Paul Orleans, IN

I recommend the to anybody. They are very dependable.

6 years ago

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Barbara Orange Park, FL

Everyone I have dealt with was very nice and helpful.

6 years ago

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5 Arlington, TN

The company has very good customer support.

6 years ago

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Howard

I called it once by accident, but they answered right away.

6 years ago

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Anonymous

The device is quality, and I like how I am covered wherever I go.

6 years ago

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Verified Customer

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Mary Lou

I do not like how the device is a little bulky.

6 years ago

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Anonymous

The set up was really easy but the watch is too big for some folks, they need a smaller version.

6 years ago

Reply from MobileHelp

Hi,
We received your review and would like to thank you for your feedback. We are constantly looking to improve the customer experience with our services and equipment. We will definitely take your suggestion into consideration for future models of our equipment. Thank you for being such a valued part of our MobileHelp family.
Kind Regards,
MobileHelp

Mar. 3rd, 2019