Name: MobileHelp
Rating: 4.6

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Verified Customer

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John Weems, VA

Customer service has been very responsive to my calls.

5 years ago

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Verified Customer

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Bob And Christine Fort Worth, TX

The device is too sensitive, but everyone that I have spoken to has been very polite.

5 years ago

Reply from MobileHelp

We are sorry to hear that your fall detection pendant is being too sensitive. We would be happy to go over ways to limit false alarms, as well as, make sure your fall detection pendant is working correctly. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!!

May. 6th, 2019

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Verified Customer

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Jack Shingle Springs, CA

The necklace does take some getting used to, but it works great in the long run.

5 years ago

Reply from MobileHelp

Hi Jack! We also have a wrist button that can be worn instead of the neck pendant. If this would be of interest to you, please contact us at 877-827-6207.

May. 6th, 2019

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Verified Customer

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Beth And James Petaluma, CA

It is easy to use and they respond quickly when you use it.

5 years ago

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Verified Customer

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Anonymous Sun City West, AZ

Everything works great, but I wish the necklace wasn't as long.

5 years ago

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Verified Customer

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Ann Ovodow New York, NY

I was sort of pressured into purchasing the device. I think the set up was difficult.

5 years ago

Reply from MobileHelp

Hi Ann! We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers and are saddened to hear that was not the case for you. We would love to speak to you to resolve any issues, please call us at 877-827-6207.

May. 6th, 2019

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Verified Customer

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Anonymous Elgin, MN

They're pretty good and it works and it seems to be a good offer.

5 years ago

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Verified Customer

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Charles Jackson

The necklace sometimes gets tangled hen sleeping and is uncomfortable.

5 years ago

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Verified Customer

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Carolyn Ann Duhon

They are easy to set up and the response time is excellent.

5 years ago

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B. Siegel

Answers quickly, very efficient employee,

5 years ago

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Amanda Lewis for Robert Sudmeyer

Responsive and very helpful and thorough.

5 years ago

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Anonymous

Excellent customer service and very happy with the product

5 years ago

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K.J.

Excellent customer service and very thorough with details

5 years ago

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jill

reasonably priced and works well, easy to set up

5 years ago

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Harvey Hansen

All around good advertiisng, promotion of product and service after purchase

5 years ago

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Yvonne

Friendly yet professional providing for my needs.

5 years ago

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Terri Townsend

Very helpful...fair value. Good follow up and service

5 years ago

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Robin Burroughs

Covers me at ho.e and away if I get injured or fall

5 years ago

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Barbara Westwego, LA

The watch is very sensitive but everything seems to be working fine

5 years ago

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Elizabeth

The MobileHelp device is easy to use. They are 5/5

5 years ago

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Verified Customer

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Patricia Spring Hill, FL

I like MobileHelp because the bracelet is very convenient and I wear it on my wrist every day.

5 years ago

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Verified Customer

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Audrey And John Elm, PA

The customer service representatives were very nice people.

5 years ago

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Tracy Hansville, WA

MobileHelp works and they are dependable.

5 years ago

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Verified Customer

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Frances Walhalla, SC

We had a problem with it on their end and they had to fix it. The device is okay.

5 years ago

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Verified Customer

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Gayle Saint Rose, LA

The device works great, but it does go off at random times.

5 years ago

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Verified Customer

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Charles Winchester, VA

MobileHelp has a great price and the device works great!

5 years ago

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Jimmie Walnut, MS

I dislike how easy it is for the device to go off.

5 years ago

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Verified Customer

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Routh Luling, TX

The pendant is way too sensitive and I am afraid to wear it.

5 years ago

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Verified Customer

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Sara Montoya

Because we haven't had a chance to use it. Usually he drops the fall button but hasn't fallen. It is usually a false alarm.

5 years ago

Reply from MobileHelp

Sara,

Yes, if you drop the fall button that will create a false alarm for the fall button. We are happy to hear that you have not had an emergency where you have needed to use the services. Please let us know if there is anything we can do to earn a higher rating from you.

Sincerely,

MobileHelp

Apr. 2nd, 2019

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Verified Customer

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dan bensur

Staff is friendly, easy to talk too and there when we need them....

5 years ago

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Verified Customer

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Liz

Great customer service and value for the money.

5 years ago

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janet anderson

very good customer service, very goo product , good

5 years ago

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Helen vance

Always helpful whenever I needed advice.

5 years ago

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Joe Downey

Easy set up, much better coverage than previous company.

5 years ago

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Muriel Anderson

I think they have great technology and customer service

5 years ago

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Marie

The product is very easy to use and comprehensive service

5 years ago

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bobby Long

Tbe delivery was was free and complete..

5 years ago

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Juanita Boyd Cooper

Most responsive and concerned for my well being.

5 years ago

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Bonnie

Customer service on phone is great and helpful.

5 years ago

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Mary Sharbaugh

Friendly, informative, professional, helpful

5 years ago

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Mary B. Finley

I called and it was sent out immediately

5 years ago

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John Jackson

The device is too sensitive, not using it as often and I should

5 years ago

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Susan Robertson

Respond quickly to button push, even if it was an accident.

5 years ago

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Anne

so far so good. the prooduct seems to be working ok, customer service was great

5 years ago

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Jim Scott

Easy to work with and responsive to my needs.

5 years ago

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Rebecca Allen

Service has been great no problems at all. Very easy to use

5 years ago

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Judy H

Ease of use set up unit and tested and it was ready to go

5 years ago

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Evangeline L.Lindrooth

The staff is very pleasant and helpful and quick.

5 years ago

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Daniel

Great job getting assistance to mother after her fall!

5 years ago

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Brent Dayton

Responsiveness, clear direction, support, features

5 years ago