Name: MobileHelp
Rating: 4.6

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Verified Customer

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WMartin

Too bulky to wear at night; I need it as a fall detector at night because I live alone.

5 years ago

Reply from MobileHelp

WMartin,

Thank you for your feedback. We are sorry to hear that it is too bulky for you to wear at night, we understand that you want to use the fall detection pendant, but perhaps the wrist button would be a better option for when you are sleeping. We would be happy to discuss this with you, please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 22nd, 2019

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Verified Customer

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Dave Walt Jesup, GA

Easy to use and the devices are very helpful.

5 years ago

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Verified Customer

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Linda Yovnello

friendly helpful reps. equipment was what we needed

5 years ago

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Verified Customer

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Barbara Palo Alto, CA

easy to work with, customer service was helpful at setup

5 years ago

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Verified Customer

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Theresa G.

Wait time was a little long, but reps are super friendly and helpful!

5 years ago

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Verified Customer

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Pat S Dunnellon, FL

Very polite, patient and helpful when I had a problem.

5 years ago

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Verified Customer

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Virginia

I received a very quick response when I called for help.

5 years ago

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Verified Customer

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Carl

Customer service is very courteous and helpful.

5 years ago

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Verified Customer

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Anonymous

The product works really well. They respond to calls right away.

5 years ago

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Verified Customer

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Anonymous

The device is very responsive to any calls.

5 years ago

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Verified Customer

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Rohit

I test it every month and the service is perfect.

5 years ago

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Verified Customer

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Anonymous

When I fell, I called them and they got here pretty fast.

5 years ago

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Verified Customer

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Ursula The Bronx, NY

I had a question about something and they answered and were very nice about it.

5 years ago

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Verified Customer

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John Elgin, SC

It's pretty convenient and comes with more than one option to use.

5 years ago

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Verified Customer

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Linda

The customer service representatives are very helpful.

5 years ago

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Verified Customer

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Jackie Kilgore, TX

Talking to the people was quick and they were professional.

5 years ago

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Verified Customer

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Carl Newark, OH

Came right away were there within 2 minutes

5 years ago

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Verified Customer

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Starkey

Trust, professional, answered questions,dependable

5 years ago

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Verified Customer

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Theresa Tonganoxie, KS

Knowledge and help. Answered all my questions

5 years ago

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Verified Customer

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Anonymous Peekskill, NY

poor response to alert from pendant phone - was made to my cell phone not the phone that signaled the alert

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jan. 11th, 2019

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Verified Customer

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Ray

They make sure the system is functional and have double checked it.

5 years ago

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Verified Customer

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Anonymous

Watch is Too big for my wrist. Otherwise okay. Do not like plastic wrist strap

5 years ago

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Verified Customer

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Sally Milwaukee, WI

Customer service is responsive and professional.

5 years ago

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Verified Customer

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Darleen Lafayette, CO

I take the device wherever I go. It is convenient.

5 years ago

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Verified Customer

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Mencho Biloxi, MS

The device is easy to operate and easy to handle.

5 years ago

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Verified Customer

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Kenyell Detroit, MI

I love MobileHelp. They respond immediately to our calls.

5 years ago

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Verified Customer

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Bob

Easy to use; quick, courteous, patient response

5 years ago

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Verified Customer

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I have the unit plugged in but have not had to use it yet.

It's a great product and the customer service is excellent.

5 years ago

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Verified Customer

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Dottie Barclay

Helpful, great customer service, responsive

5 years ago

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Verified Customer

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Jonilill

Very patient, kind, efficient and understanding

5 years ago

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Verified Customer

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Janet

Great customer service, always been helpful

5 years ago

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Verified Customer

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Sharon Strawn Aurora, CO

Watch is heavy and the band is very difficult for me to put it on.

5 years ago

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Verified Customer

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J Brewer Pullman, WA

Reliable business practices, Good customer service

5 years ago

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Verified Customer

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Don Elgin, IL

They're always there and it's an immediate response.

5 years ago

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Verified Customer

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Mrk Saint Augustine, FL

Easy to set up, very friendly staff, availability of staff

5 years ago

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Verified Customer

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Shirley, 90 years young San Antonio, TX

easy to install. works great. easy to use.

5 years ago

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Verified Customer

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Satisfied customer Cleveland, TN

I used it one time but was pleased. Help came quickly.

5 years ago

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Verified Customer

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Selma Kent

we called and spoke with customer service on the problems we had with first time use in emergent situation

5 years ago

Reply from MobileHelp

Selma,

Thank you for your feedback . We are sorry to hear about your experience, however, we do see that you have spoken to Technical Support in regards to this situation and that it has been rectified. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Dec. 7th, 2018

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Verified Customer

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Peggy Ignacio, CO

Quick response when fall button is activated.

5 years ago

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Verified Customer

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peace of mind Palmyra, MO

good product and excellent customer service good ratings

5 years ago

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Verified Customer

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David Bethlehem, PA

Competent, helpful staff - "Testing" system good

5 years ago

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Verified Customer

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Joanne Delaware, OH

Simple, easy to understand instructions, good service

5 years ago

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Verified Customer

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gerrie Hernando, FL

Answers a fall alert in just a few seconds

5 years ago

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Verified Customer

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Sharon

Courteous and responsive. System easy to use.

5 years ago

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Verified Customer

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Douglas San Mateo, CA

They answered immediately when I pushed the button.

5 years ago

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Verified Customer

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Simon

The fall detector has been going off spontaneously when I'm standing still.

5 years ago

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Verified Customer

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Mary Joliet, IL

It's easy to use. Overall, they are helpful as well.

5 years ago

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Verified Customer

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Carolyn J Highland, NY

Every question I have had for them has been taken care of.

5 years ago

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Verified Customer

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Carol Fremont, MI

It's easy to operate and the fall alert is automatic.

5 years ago

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Verified Customer

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Anonymous Oceanside, CA

I've had a lot of help when I needed it to set it up and to test it.

5 years ago