Name: MobileHelp
Rating: 4.6

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Verified Customer

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Alan Glen Burnie, MD

It's very reliable, easy to carry, and lightweight.

6 years ago

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Verified Customer

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Fran Santa Fe, NM

Every time I have a question they are helpful.

6 years ago

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Verified Customer

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Anonymous Tucson, AZ

I have used it twice, and both times, customer service replied very quickly.

6 years ago

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Verified Customer

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Dolores Phoenix, AZ

The device is very easy to use. There are still some parts of the service that I don't understand.

6 years ago

Reply from MobileHelp

Dolores,

Thank you for your feedback. We would be happy to go over any part of the system that you don't understand. Please contact us at 877-827-6207. We look forward to speaking to you.

Best Regards,

MobileHelp

Oct. 30th, 2018

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Verified Customer

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Karen

I accidentally hit the button and they responded very fast.

6 years ago

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Verified Customer

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Jim Mccabe And

The person who helped me set it up was really very helpful.

6 years ago

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Verified Customer

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Rose

It's great because they check on you when you're at home.

6 years ago

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Verified Customer

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Margaret

I have no concerns. I've had immediate responses.

6 years ago

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Verified Customer

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Lynne

When we tested the device it, it tested okay.

6 years ago

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Verified Customer

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Catherine

Seems like it's a good technology and not intrusive.

6 years ago

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Verified Customer

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Brenda

I wear it around my neck and it's comfortable.

6 years ago

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Verified Customer

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Pamela

I have it on my wrist, and it's easy to keep using it there.

6 years ago

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Verified Customer

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Robert Las Vegas, NV

Every time I have to call they are there for me.

6 years ago

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Verified Customer

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Lillian Watertown, SD

There's room for improvement I think, but it is easy to use.

6 years ago

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Verified Customer

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Gary Zionsville, IN

Customer service always seems to be there. They have called many times to check up on me.

6 years ago

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Verified Customer

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Anonymous

We ran a couple of tests and they were very responsive.

6 years ago

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Verified Customer

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Martha

It's comfortable and I haven't seen anything wrong with it.

6 years ago

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Verified Customer

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Anonymous

I got my questions answered promptly and nicely.

6 years ago

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Verified Customer

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Beth

Once I called, I got a response right away.

6 years ago

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Shirley

They answered readily and they did what they were supposed to do.

6 years ago

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Verified Customer

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Linda

The customer service treated me with respect.

6 years ago

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Verified Customer

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Patricia

It's very convenient and easy to charge.

6 years ago

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Verified Customer

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Lillian

I accidentally used them and they answered right away.

6 years ago

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Verified Customer

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Jan Pejchar Tucson, AZ

No problems, good service, prompt response.

6 years ago

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Verified Customer

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Anonymous Elgin, IL

Easy to set up, easy to use, reasonable cost

6 years ago

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Verified Customer

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Mary San Jose, CA

Great customer service, extremely user friendly

6 years ago

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Verified Customer

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Anonymous

new customer--little experience with product, but good so far

6 years ago

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Verified Customer

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Wadonna Wells/Wanda Wells Ardmore, OK

Didn't offer me the 30 day free trial when I called; I saw it on a TV ad after I had ordered.

6 years ago

Reply from MobileHelp

Wadonna & Wanda Wells,

All accounts automatically come with a 30 day risk free trial. What this means is that if you cancel and return the equipment in the first 30 days, you will receive a FULL refund. After 30 days prorated refund for the duo, solo, and classic systems. This is nothing that needs to be added to an account as it is our general policy on all accounts. If you have an additional questions or concerns, please contact Customer Care at 877-827-6207. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Aug. 10th, 2018

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Verified Customer

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Justine Brooklyn, NY

Very helpful when ordering and setting up system.

6 years ago

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Verified Customer

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Tom 89 years old St. Petersburg, FL

the watch band is not good ...The neck "chain" does not come apart easily.

6 years ago

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Verified Customer

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Deb Matson (caregiver/daughter)

Great service, and equipment is sensitive/effective.

6 years ago

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Verified Customer

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Grandmom Pompano Beach, FL

They are very quick to respond and make sure all is okay.

6 years ago

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Verified Customer

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SANDRA Hemet, CA

QUICK RESPONSE TIME WHEN YOU CALL FOR HELP

6 years ago

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Verified Customer

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anonymous client Lancaster, PA

Helpful, friendly support; effective, excellent technology.

6 years ago

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Verified Customer

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Donna T. Hibbing, MN

Very complete system. Easy to install and operate

6 years ago

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Verified Customer

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MATTERA

The watch I bought is very reliable and stylish

6 years ago

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Verified Customer

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Michael Mukilteo, WA

The device is a little touchy. Whenever I sit down it goes off.

6 years ago

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Verified Customer

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Barbara Superior, WI

Every time the button gets pushed someone's there to respond. I have confidence in it.

6 years ago

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Verified Customer

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Maryland Lady

Convenience, portability and thoroughness of their set up.

6 years ago

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Verified Customer

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KATHY

THE BUTTON THAT GOES AROUND YOUR NECK HAS GONE OFF TWICE ON ITS OWN

6 years ago

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Verified Customer

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Herbert Patterson

on several occasions there was a false alarm when removinb the necklace.

6 years ago

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Verified Customer

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Patricia

very prompt in letting us know we had a power failure

6 years ago

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Verified Customer

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DonnaB

It is very easy to use on a daily basis.

6 years ago

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Verified Customer

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Jean Kelso

Always available and clear on instruction

6 years ago

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Verified Customer

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Etta

Peace of mind and customer service friendly

6 years ago

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Verified Customer

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Lois Bogia

I can not wear the fall alarm in bed and night or it goes off. So I do not have the use of it about 1/3 of the ti

6 years ago

Reply from MobileHelp

Lois,

Thank you for your review. We do not recommend wearing the fall detection pendant to bed because it can cause false alarms if you roll around while sleeping. We would recommend wearing a standard help button while sleeping. If you have any questions regarding this, we would be happy to assist you, please contact technical support at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Jul. 26th, 2018

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Verified Customer

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Gene

Response time is great, even when it was a mistake.

6 years ago

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Verified Customer

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Sandy Morris, IL

They have clear instructions and it is easy to use.

6 years ago

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Verified Customer

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Fred Washington Crossing, PA

Everything is fine, except you have to carry the speaker around with you which I don't like.

6 years ago

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Verified Customer

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Susan

It's very easy to use and they were very helpful to me.

6 years ago