Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Spring Lake, MI

They call me every time I've made a mistake or fallen down.

8 years ago

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Verified Customer

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James

I tested it and they answer right away to know what my problem is.

8 years ago

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Verified Customer

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Lois Manlius, NY

It goes off when I do nothing and they don't do anything about it.

8 years ago

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Verified Customer

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Kathryn Pevely, MO

The problem is you have to be in a room where the base station is and I never fall in that room.

8 years ago

Reply from MobileHelp

Kathryn,

Thank you for your feedback. You do not need to be in the same room as your base station to get help, when you press your button you only need to be within 600 feet of the base station. That is about the length of 2 football fields. We would be happy to go over the equipment & how it works with you. Please contact our Technical Support Department at 877-827-6207, Option 1. We look forward to speaking to you.

Sincerely,

MobileHelp

Nov. 1st, 2018

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Verified Customer

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Ula Vestaburg, MI

MobileHelp's customer support answered all of my questions.

8 years ago

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Verified Customer

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Loreene Los Gatos, CA

Every time we are connected with customer service, they are very nice.

8 years ago

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Verified Customer

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Jack Canal Fulton, OH

The device is very handy and affordable.

8 years ago

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Verified Customer

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Simone Anaheim, CA

The medical alert device is handy and easy to use.

8 years ago

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Verified Customer

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Coralee Lindale, TX

MobileHelp answers very quickly to any type of alarm.

8 years ago

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Verified Customer

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CB Lansing, MI

Super easy set up, great customer service.

8 years ago

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Verified Customer

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Jim frazier Memphis, TN

Worked very well when tested All response

8 years ago

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Verified Customer

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Charlene Mahr Edgewater, FL

On service and durability and quick aervice

8 years ago

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Verified Customer

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William Bonds Kansas City, MO

They keep their word and have a good product.

8 years ago

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Verified Customer

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Carolyn Normal, IL

They have been quick to respond to any alert!

8 years ago

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Ann Keller, TX

They are easy to understand and utilize.

8 years ago

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Anonymous Minneapolis, MN

Good customer service and delivery and service.

8 years ago

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Mike C. Angola, IN

Nice light weight unit. Good customer service.

8 years ago

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Verified Customer

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KevinG Plymouth Meeting, PA

Good product, follow up and customer service!

8 years ago

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Verified Customer

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Kathy andersen

above excellence, customer reps very knowledgeable

8 years ago

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Verified Customer

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Lynn El Cerrito, CA

They seem quick to respond. (and easy to cancel mistake)

8 years ago

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Verified Customer

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Glenda Donahue ; Houston, TX

very professional on phone, helpful and always pleasant

8 years ago

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Renee

no problems encountered when ordering and prompt delivery

8 years ago

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Tim Whelan Ventura, CA

Easy and reliable, good customer service

8 years ago

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Verified Customer

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elois Moultrie, GA

it has been easy and the system works well.

8 years ago

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Barbara J Davis Fort Collins, CO

pendant is comfortable to wear, haven't tested range so can't evaluate

8 years ago

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Kathy

When an emergency happened they were there

8 years ago

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Verified Customer

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Geraldine Belz Two Rivers, WI

they saved my life when I fell, got help right away.

8 years ago

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Verified Customer

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Mike Belvidere, IL

The fall detector is a little too sensitive and sometimes will not cancel.

8 years ago

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CB Casey

Explanations in the beginning were not as good as I would like

8 years ago

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Verified Customer

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Helen Dothan, AL

Everyone's been very nice and very accommodating.

8 years ago

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Amy

It's very effective and the people who came on were excellent.

8 years ago

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Charles M Jackson, MS

It's very comfortable and everything so far has been good.

8 years ago

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Verified Customer

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Alan Glen Burnie, MD

It's very reliable, easy to carry, and lightweight.

8 years ago

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Fran Santa Fe, NM

Every time I have a question they are helpful.

8 years ago

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Anonymous Tucson, AZ

I have used it twice, and both times, customer service replied very quickly.

8 years ago

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Verified Customer

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Dolores Phoenix, AZ

The device is very easy to use. There are still some parts of the service that I don't understand.

8 years ago

Reply from MobileHelp

Dolores,

Thank you for your feedback. We would be happy to go over any part of the system that you don't understand. Please contact us at 877-827-6207. We look forward to speaking to you.

Best Regards,

MobileHelp

Oct. 30th, 2018

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Verified Customer

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Karen

I accidentally hit the button and they responded very fast.

8 years ago

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Verified Customer

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Jim Mccabe And

The person who helped me set it up was really very helpful.

8 years ago

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Rose

It's great because they check on you when you're at home.

8 years ago

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Margaret

I have no concerns. I've had immediate responses.

8 years ago

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Lynne

When we tested the device it, it tested okay.

8 years ago

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Catherine

Seems like it's a good technology and not intrusive.

8 years ago

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Brenda

I wear it around my neck and it's comfortable.

8 years ago

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Pamela

I have it on my wrist, and it's easy to keep using it there.

8 years ago

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Robert Las Vegas, NV

Every time I have to call they are there for me.

8 years ago

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Lillian Watertown, SD

There's room for improvement I think, but it is easy to use.

8 years ago

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Gary Zionsville, IN

Customer service always seems to be there. They have called many times to check up on me.

8 years ago

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Anonymous

We ran a couple of tests and they were very responsive.

8 years ago

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Martha

It's comfortable and I haven't seen anything wrong with it.

8 years ago

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Verified Customer

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Anonymous

I got my questions answered promptly and nicely.

8 years ago