Name: MobileHelp
Rating: 4.6

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Verified Customer

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Branka Malinar

The service is quick and the response immediate.

5 years ago

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Verified Customer

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Eddiel

Very helpful, patient, and reasonably priced

5 years ago

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Clyde Mitchell

Nice to deal with, fairly priced, nice equipment

5 years ago

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Beverly

Great customer service Great customer service

5 years ago

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Verified Customer

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JUNE P. SHAW

Mobile equipment is horrid. Recharging the unit lights up the entire room it's in with blinking colored lights, that is very annoying and

5 years ago

Reply from MobileHelp

Hi June,

We are sorry to hear that the lights on unit did not meet your satisfaction. Some customers place the unit outside the room, in a centralized area of the home if the lights bother them. We would be happy to discuss this with you further. Customer Care is available by dialing 877-8274-6207, M-F 8am-8pm EST & Sat 9am-6pm EST.

Thank you for taking the time to send us a message.

Mar. 24th, 2020

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Verified Customer

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Janet

Equipment works & customer service is excellent

5 years ago

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James Grimes

very easy to set up and the tests worked great

5 years ago

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Genie glenn

Made 3 calls to you, each time placed on hold greater than 6 minutes

5 years ago

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Verified Customer

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Sadie Serna

very easy to set up. Like that there's no contract.

5 years ago

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Verified Customer

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Rose Sams

They were timely and very helpful with getting the system in place.

5 years ago

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Verified Customer

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Ron Glassheim

Alarm accidentally went off ..immediately response !&

5 years ago

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Verified Customer

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Ralph Clemmer

Easy to use system; testing went well with no problems

5 years ago

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Verified Customer

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m,Dallas

The pendant has gone off when I was sleeping and when it was merely tapped against a wall.

5 years ago

Reply from MobileHelp

Hello,

We would be happy to review any false alarms that you have experience. Please give us a call at 877-827-6207, Option 1. We look forward to speaking to you soon!

Mar. 24th, 2020

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Verified Customer

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Terri Thomas

Signing up and setting up equipt was easy

5 years ago

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Verified Customer

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Sister, Sherry Robertson for Sheila Walker

accidentally pushed button had an immediate response

5 years ago

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Verified Customer

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Andrea Arbogast

Everything was explained wonderfull to me.

5 years ago

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Evelynne Thompson

The staff are always so helpful and patient.

5 years ago

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Dr Jeffrey S. Krimsky

The staff is ready to assist you anytime you want

5 years ago

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Dorothy

Every thing good so far even if the fall monitor went off twice for no reason.

5 years ago

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Verified Customer

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Frank Conte

Very efficient, always polite and courteous.

5 years ago

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Joseph Semler

Courteous operators snd equipment is easy to use.

5 years ago

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Kay hansen, caregiver

Great service, informative and affordable

5 years ago

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Richard Tinder

Sister impressed with start up customer service.

5 years ago

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Rob C. Virginia

Great advice, guidance and customer service!

5 years ago

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Rita Rival

She was very helpful, pleasant and patient with me.

5 years ago

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Riki Brooks

I can always reach them they show compassion

5 years ago

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S. Gantz

Great product, great service and very helpful

5 years ago

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Verified Customer

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Sharyn Donzella

Thorough explanation of service. Very reasonable price.

5 years ago

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Verified Customer

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Tyler Green

Fast and quick response when we needed. Thanks.

5 years ago

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Verified Customer

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Terry Whalen

Quick to respond, personable, professional...

5 years ago

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Verified Customer

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Ron

The system did not work. I had a serious fall with my pendant on 1/12/20 and requires several days' hospitalization. You alarm did not respond.

5 years ago

Reply from MobileHelp

Hi Ron,

We are saddened to hear about your experience and would like an opportunity to resolve any issues. We are unable to locate an account based on the information provided in this review, please contact us at 877-827-6207, so that we may assist you further.

Feb. 27th, 2020

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Verified Customer

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Sherry

Every time that I needed them, they were there.

5 years ago

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Cathy Fritz

They have been very helpful every time I've called.

5 years ago

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Verified Customer

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Sharon

Customer service technicians are helpful & courteous.

5 years ago

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Gary

Good product and customer service. Easy to set up and use.

5 years ago

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Dennis Howard

Very professional and seems to be quality products.

5 years ago

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phyllis

the equipment is tops and also the service

5 years ago

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Peggy

Excellent customer service! Easy to use equipment.

5 years ago

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Verified Customer

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Sharon Napshin

Quick response the two times we hit the button in error

5 years ago

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Donna Langford

Very helpful & available anytime to answer questions

5 years ago

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Pam Goates

Ease of setup. Response time is great. No issues thus far

5 years ago

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Althea Raines

They seem to be acknowledgeable most of the time

5 years ago

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Walter Sloan

Great service Excellent battery life on energency device!

5 years ago

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clarence r hewes

it saved my wife's life, and it makes it worth it.

5 years ago

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Robert Jones

Great service! Attention to detail and customer service.

5 years ago

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Anne B Johnson

No problems with it. I have nothing else to say.

5 years ago

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Verified Customer

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jackie

The battery has a short life. 24 hours. If you don't plug it up every day it will go out.

5 years ago

Reply from MobileHelp

Hi Jackie,

The mobile device has a battery life of 24+ hours. Most customer leave it on the cradle charger until they leave the house, this way it is always charged. They standard help buttons have a battery life of 5+ years and they do not need to be charged. If you need assistance with your equipment, give us a call at 877-827-6207.

Feb. 17th, 2020

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Verified Customer

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James Wachob

Their customer service is outstanding, very helpful.

5 years ago

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Verified Customer

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Fran Doyle

Good company, the people follow up and are courteous.

5 years ago

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Verified Customer

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CHill

A 123 Steps System And they're there for any Questions

5 years ago