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MobileHelp

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7.5

Overall Score

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Susan Womack Milton, FL

Alarm alerted us 3 times in 36 hrs, excellent

2 years ago

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star star star star star

Connie Grindatto Corrales, NM

Easy set up, good support, helpful people on the phone.

2 years ago

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star star star star star

Colette Matsanka Newark, DE

Mobile help offers great cost and great customer service.

2 years ago

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star star star star star

Jackie Spicer, MN

The best options for active elderly people

2 years ago

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star star star star star

M Loaiza Spokane, WA

Customer service great help. Response time good

2 years ago

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star star star star star

D'Anna Jurgensmeyer Montrose, MO

Fantastic customer service and helpfulness

2 years ago

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MARCIA NELSON Bath, ME

WOULD PREFER A WRIST MONITOR - NECK ONE IS HEAVY AND RESTS RIGHT WHERE MY CAR SEAT BELT COMES.

2 years ago

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Reply from MobileHelp

Hi Marcia, We received your review and we apologize for any inconvenience that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We do offer wristband help buttons for our systems. Our Technical Support team will be happy review the equipment with you and make sure that you have the best equipment for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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star star star star star

Carolyn Hannebaum Coupland, TX

They respond instantly when the call button is pushed.

2 years ago

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star star star star star

Estelle Gaskin Lexington, SC

Always alert even when I accidently bump my pendant.

2 years ago

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star star star star star

Robert B Snyder Bloomsburg, PA

Their response is immediate.....love the product

2 years ago

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star star star star star

Elizabeth Winfield Stony Creek, VA

Have only used once but it was very successful

2 years ago

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star star star star star

Kathleen McMeans Laguna Hills, CA

Everyone I've talked to has been friendly & very competent

2 years ago

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star star star star star

Pauline Walker Brookfield, MA

Operates as advertised. Worth the money.

2 years ago

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star star star star star

Cain Angelle Los Angeles, CA

Customer service was great, Nathan C was very helpful.

2 years ago

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star star star star star

D South Berwick, ME

Excellent customer service very knowledgeable staff

2 years ago

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star star star star star

Betty Bonito Fort Myers Beach, FL

Very professional, knowledgeable and courteous.

2 years ago

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star star star_border star_border star_border

Janice Cedartown, GA

They don't not explain the system when they sale it to you. If you question them about it's all your fault

2 years ago

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Reply from MobileHelp

Hi Janice, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment and how everything works. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Joan Gross Bonanza, OR

They are thorough. We had a false alarm and they contacted everyone on the call list.

2 years ago

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Reply from MobileHelp

Hi Joan, Thank you for your review. We are glad to hear that you have been staying safe and this was only a false alarm. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Elizabeth Kraft Upper Sandusky, OH

I haven 't had to use it in an emergency. The ease of use to test and set up was fine.

2 years ago

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Reply from MobileHelp

Hi Elizabeth, Thank you for your review and we are glad to hear that you have been staying safe. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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star star star star star

Sharon A. Barton Kalamazoo, MI

Honest reliable Good value. Good quality

2 years ago

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star star star star star

Stephanie D Zeman Sturgis, SD

Easy to call with questions and very polite

2 years ago

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star star star star star

Robert Heritage Saratoga Springs, NY

they are always alert to a possible fall

2 years ago

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star star star star star

Nancy Biagioni West Palm Beach, FL

Easy to use, Customer Service is top notch.

2 years ago

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star star star star star

Jean Lancaster, SC

Great customer service. Helpful with explaining products.

2 years ago

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star star star star star

Marianne klein Piney Flats, TN

Reliable and prompt in response time and always courteous

2 years ago

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star star star star star

Richard Klein (for Betty Klein) Jacksonville, FL

I have not had the opportunity to use the system yet

2 years ago

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star star star star star

Gabriella P Brown Hays, KS

Very reliable and excellent customer service

2 years ago

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star star star star star

Roger Carr Hudson, FL

Excellent service when alarm is accidentally impacted

2 years ago

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star star star star star_border

Mark Poole Escondido, CA

Product exactly as described. Reps are very helpful when I need to call them.

2 years ago

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star star star star star_border

Barbara Cheatham Pioneertown, CA

Dependable and consistent. No more wondering if my mom's device is working.

2 years ago

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star star star star star

Danise Brakeman Plano, TX

Good service. Good response. Helful and friendly.

2 years ago

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Carl Hanchett West Palm Beach, FL

no problems, so far, had it 2 months. Staff has been most helpful

2 years ago

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star star star star star

Marsha J Canter Rockledge, FL

Everyone is so helpful, kind & knowledgeable.

2 years ago

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star star star star star

Mary Ellen Wilber Batavia, NY

It works great and response was immediately done.

2 years ago

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star star star star star

Lesley McLendon Brandon, MS

When I have any questions, they are very helpful.

2 years ago

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star star star star star

SUZANNE S MORGAN Fernandina Beach, FL

the necklace is good, the monthly test is great

2 years ago

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star star star star star

Pamela Blackard Plainfield, IN

No problems have arises. Let's my mom know when to recharge

2 years ago

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star star star star star

Marcy Gentile Harrisburg, PA

Everyone that I spoke with was so helpful and caring.

2 years ago

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star star star star star

Margaret Hayes, LA

Very helpful in setting up and checking out my equipment.

2 years ago

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Sharolyn S Fullmer Newbury Park, CA

seems to work well-very sensitive. Appears to need daily charging.

2 years ago

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Robin Jamison Inman, SC

Button is too sensitive and service is expensive for those with limited incomes.

2 years ago

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Reply from MobileHelp

Hi Robin, We received your review and we apologize for any inconvenience you have experienced with the equipment due to false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Paula Spain Tasley, VA

Easy to use. It registers when a fall has probably occurred.

2 years ago

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star star star star star

Donald Betts Pittsburgh, PA

Sleek design light weight easy to carry around

2 years ago

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star star star star star

Edythe Huffman Cortez, CO

I've tried others the ease of use is best of all

2 years ago

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star star star star star

Gloria J. Goens Richmond, IN

Easy to use and customer service is friendly and helpful.

2 years ago

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star star star star star

Dolores Nowak Crystal Lake, IL

Just over a month, everything working as expected.

2 years ago

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star star star star star

Leslie Weber Buda, TX

Already had a TXT From Mobile Help . Very comforting.

2 years ago

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star star star star star

Steven Milosevich Greenfield, IN

Agents contacted me immediately when my mom fell.

2 years ago

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star star star star star

Todd Davis Decatur, IL

Very helpful with set up and a false alarm

2 years ago

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star star star star star

Henry Floystad Hackettstown, NJ

they respond quickly to problems. Thank you.

2 years ago