Name: MobileHelp
Rating: 4.6

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Verified Customer

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Steven Milosevich Greenfield, IN

Agents contacted me immediately when my mom fell.

2 years ago

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Verified Customer

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Todd Davis Decatur, IL

Very helpful with set up and a false alarm

2 years ago

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Verified Customer

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Henry Floystad Hackettstown, NJ

they respond quickly to problems. Thank you.

2 years ago

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Allen Crutcher Ashland, OR

easy to use, auto notification/communication works

2 years ago

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Amy Mills Raywick, KY

Got a quick response when my mom accidentally dropped it.

2 years ago

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John Wells Blair, NE

Great experience setting it up. Very easy.

2 years ago

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Rebecca Diane Barton Amarillo, TX

Always there when I need them, top quality equipment

2 years ago

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Gene J Wren Cape Coral, FL

ease of use , great customer service, high quality

2 years ago

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Verified Customer

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Diane Cremer Oxford, MI

Because Mobile Help is quick when I need them.

2 years ago

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Richard Gray Higgins Pasadena, TX

Always prompt and patient with questions.

2 years ago

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Aubrey T Mackall Berwick, ME

They are efficient and courteous. Their rate is very good.

2 years ago

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Robert J Tylicki New Albany, IN

everything went smoothly; all so straightforward and easy

2 years ago

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Brenda Wilken/Ruth Weidle Landrum, SC

Easy to set up and it gives us peace of mind.

2 years ago

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Doris J McDonald Sun City, AZ

Mobile coverage and fall detection for good value

2 years ago

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Doris Agosto Palm Harbor, FL

Kind, courteous and incredible response time

2 years ago

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Harlan Meade Coeburn, VA

So far so good. Setup was easy and customer service was very good.

2 years ago

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Jennifer Fowler Murfreesboro, TN

Their response rate is very reliable and timely.

2 years ago

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Shirley A Stokes Brunswick, MD

Very dependable and keeps our minds are ease

2 years ago

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Karen Kogel Amityville, NY

Received quickly ,easy to set up and use

2 years ago

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Nancy Somers, CT

Very easy to use and I love that the charging base is small

2 years ago

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Om Kolluri Citrus Heights, CA

You guys have been ery responsive and helpful

2 years ago

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Verified Customer

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Elizabeth k Plunkett Loveland, OH

They contact me whenever there is a possible fall.

2 years ago

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roy adler North Las Vegas, NV

simple medical device works as it should

2 years ago

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Alice Lukes Manitowoc, WI

Everything has been so easy to understand and set up.

2 years ago

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Debra Shelton Bossier City, LA

Simple to set up and easy for mom to use.

2 years ago

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Foster Calhoun Saint Charles, MO

They're right there when you push the button to help you

2 years ago

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Arlene Hinz Palos Heights, IL

Very responsive. Good value for the money.

2 years ago

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Connie Laird Winchester, VA

Easy to use, easy to wear or take with you.

2 years ago

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David L. Cline Kalamazoo, MI

Good customer service, easy for our mother to use.

2 years ago

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Verified Customer

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Peter L Palmer Chisago City, MN

Only talked with them for testing. Very easy to work with

2 years ago

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Kathy Johnson Newberry, FL

The price factor and location of main office

2 years ago

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Mary and Ken Schmidt Bellevue, WA

Easy to use and feel safe. Mobile help desk very responsive.

2 years ago

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Shirley Bloom Palm Bay, FL

They were there immediately I had help within 5 minutes

2 years ago

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Verified Customer

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Susan Flora Sylva, NC

My dad says it goes off a lot when he has not fallen; like when he gets out of bed - going from laying to standing up.

2 years ago

Reply from MobileHelp

Hi Susan, We have received your review and we are sorry to hear about the false alarms your father has been experiencing. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team will be more than happy to review the equipment with him and provide any replacements needed. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this resolved.

Dec. 16th, 2021

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Verified Customer

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Lois J Chizek Chadron, NE

Very professional, knowledgble and helpfull.

2 years ago

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Verified Customer

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Frances Cole Starke, FL

Great experience so far with all areas of the company.

2 years ago

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Robert Higgins Plymouth, MA

Easy to use and convenient. Good support

2 years ago

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Cycon Terry Buffalo, NY

I've only used th service once and in general was very satisfied.

2 years ago

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Uma Lele Washington, DC

They responded quickly to a erroneous call I made

2 years ago

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Brian Doss Carl Junction, MO

Mom fell and they were responding instantly

2 years ago

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Caren Nealon Pompano Beach, FL

Customer service, easy to use and good communication

2 years ago

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Ronald Smith Denver, CO

Not quite sure with the use with a 90 year old. Other then that no problems.

2 years ago

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Debra Nagle Bloomington, IL

It is excellent equipment and customer service.

2 years ago

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Janice McNeill Smyrna, DE

It gives me the security knowing someone is with me at all times

2 years ago

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Lea Vollmer Evansville, IN

Great customer service, reasonably priced.

2 years ago

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joyce Schultz Rotonda West, FL

Easy to set up and very responsive to calls.

2 years ago

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Barbara Modesto, CA

so far all of the communications have been good. no problems so far

2 years ago

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Patrick Walsh Cornelius, NC

We never had to use/activate the system, so it's hard to rate. Setup was easy

2 years ago

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Verified Customer

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Patrick Heck Windsor, MO

Had a one alarm and EMT & Sheriff dispatched promptly

2 years ago

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Verified Customer

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Connie L Sharp Windsor, CO

Fall is too sensitive and having trouble shutting it off with it responds in error.

2 years ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for any trouble you are experiencing with the fall detection pendant. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be happy to contact you for assistance with resolving this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021