Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anna Maria Oelkers Palm Harbor, FL

Very informative, courteous person working with me.

3 years ago

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Verified Customer

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William Dickhausen/ Bob - son Saint Joseph, MN

Customer service has been very attentive.

3 years ago

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Sandra Lidwell Pensacola, FL

Multiple equipment issues. Wait time for Customer Service and Technical Support is way too long.

3 years ago

Reply from MobileHelp

Hi Sandra, We received your review, and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced with the equipment, as well as our longer than normal hold times. And we are glad to see that you have been able to connect with our Technical Support team for assistance with your account. Please let us know if you have any additional questions. Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Oct. 7th, 2021

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Verified Customer

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Judy price

Was in shower and hit button by mistake they call me back immediately

3 years ago

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Gladys Smith Lewiston, ID

Customer service is phenomenal in all ways

3 years ago

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Verified Customer

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Basil M Weaver Farwell, MI

Very helpful, friendly, professional,trustworthy

3 years ago

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Carol Chiovare Bonney Lake, WA

They called back when we did the test run.

3 years ago

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Patsey Sloan Laceys Spring, AL

They have been very responsive and kind.

3 years ago

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Elizabeth French Brentwood, TN

Was easy to order and set up. Customer service is great

3 years ago

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Verified Customer

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John DiElsi Cortlandt Manor, NY

easy to set uup and use; support just phone call away

3 years ago

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Pat Ramsey. Stephenville, TX

When I accidentally call they are very helpful.

3 years ago

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Verified Customer

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Teri Utica, MI

Took 8 1/2 minutes to get to MobileHelp Operator. And I never received a call back explaining what happened

3 years ago

Reply from MobileHelp

Hi Teri, We received your review and we apologize for any delays you have experienced, as it should definitely not take that long for the system to connect. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to resolve any issues you are experiencing. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Verified Customer

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Lila Wiener Hartsdale, NY

Great customer service. Products perform as promised.

3 years ago

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Sheryl Newport, KY

System works and customer service is good

3 years ago

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Donna Marie Smith Webster, TX

Used product once. Response was quick and professional.

3 years ago

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Verified Customer

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Bruce M Jennings Long Lake, NY

Quick and accurate answer to any question.

3 years ago

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Corrine Yound Newcastle, WY

They are very responsive and helpful and friendly

3 years ago

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Delores D Dales Hope Hull, AL

Very helpful in setting up the equipment

3 years ago

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Denise Fietek Albuquerque, NM

works well, people are responsive and supportive

3 years ago

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Diana Honold De Soto, MO

It provides all that was explained and easy to understand.

3 years ago

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GERRY WALKER Inverness, FL

QUICK RESPONSE AND KNOWLEDGEABLE HELP PERSONNEL

3 years ago

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Verified Customer

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Holly Wahl East Granby, CT

you always need the 2 units if you want to weat the watch etc to have the thing work

3 years ago

Reply from MobileHelp

Hi Holly, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 7th, 2021

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Verified Customer

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ilene Mcbride Mount Juliet, TN

I am new to the company and have not had an issue of needing help. We will see what happens then.

3 years ago

Reply from MobileHelp

Hi Ilene, We received your review, and we are happy to know that you are being covered and have not had to use the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Please let us know if you have any questions, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Sep. 7th, 2021

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Verified Customer

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James T Horn Hobbs, NM

Speed in getting medical help after a fall.

3 years ago

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Verified Customer

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Jean Dunning Cromwell, CT

Testing works well, customer service has been helpful

3 years ago

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Lisa Edwards Salisbury, NC

Easy set up. Ability to use outside of home. Peace of Mind.

3 years ago

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Matt l Stoffel Durham, NC

Very good service. Web app is a bit out of date and confusing

3 years ago

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Mulholland Naperville, IL

Ease of use. Good customer service. Good equipment.

3 years ago

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Ninfa Leandro San Antonio, TX

Easy to use, very economical and service was excellent.

3 years ago

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Pamela Thompson Nottingham, MD

Excellent service and great response time

3 years ago

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Susan Delray Beach, FL

Product is good. Customer service is excellent.

3 years ago

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Beverly Reyes San Antonio, TX

Checked on my mom when she accidentally pushed the button

3 years ago

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Robert A. Guenzler Aurora, IL

efficient response varied equipment

3 years ago

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Teresa Fournier Blacklick, OH

Quick to respond, always great responders.

3 years ago

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Gerri Olin Rancho Mirage, CA

They were prompt, responsive and helpful

3 years ago

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E Friesen Phoenix, AZ

Very helpful personnel. Answered all my questions.

3 years ago

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George Kouba Chicago, IL

Their response and knowledge of the system

3 years ago

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Lorraine J President Chicago, IL

Very prompt in setting up the system, although we've not had any emergencies.

3 years ago

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carole e Mobberley Cincinnati, OH

I did have a false alarm. Response was very quick.

3 years ago

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Vicki Batwin Boca Raton, FL

Great customer service . Salespeople ate very informative

3 years ago

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Ralph Miller Spindale, NC

everything is fine except aonce when I tested it EMS called me.

3 years ago

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Susan Skolnick South Burlington, VT

The speech of help Answers quickly and help comes fast

3 years ago

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Rhonda Payton Birmingham, AL

Working great so far. Customer service is excellent.

3 years ago

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Donna Gregg Chandler, OK

Good information upfront and ease of activation.

3 years ago

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Barbara Tate Fayetteville, AR

Easy to use. Can use in two different locations.

3 years ago

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Velma mayfield

Very cooperative, knowledgable, willing to help.

3 years ago

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Carol Smith Sebring, FL

Helped my mom several times when she fell

3 years ago

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David A Humphrie Spotsylvania, VA

Barely have a signal, one bar. When testing buttons sometimes it takes a while before a response

3 years ago

Reply from MobileHelp

Hi David, We received your review and we're sorry to hear about the low signal and response time you have been experiencing. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to connect you with our Technical Support team to help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 16th, 2021

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Verified Customer

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Donna Levien Middletown, NY

Great customer service,very helpful with questions

3 years ago

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Eleanor Pinehurst, NC

Excellent customer service, equipment easy to use

3 years ago