Name: MobileHelp
Rating: 4.6

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Verified Customer

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Holly Wahl East Granby, CT

you always need the 2 units if you want to weat the watch etc to have the thing work

4 years ago

Reply from MobileHelp

Hi Holly, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 7th, 2021

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Verified Customer

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ilene Mcbride Mount Juliet, TN

I am new to the company and have not had an issue of needing help. We will see what happens then.

4 years ago

Reply from MobileHelp

Hi Ilene, We received your review, and we are happy to know that you are being covered and have not had to use the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Please let us know if you have any questions, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Sep. 7th, 2021

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Verified Customer

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James T Horn Hobbs, NM

Speed in getting medical help after a fall.

4 years ago

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Verified Customer

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Jean Dunning Cromwell, CT

Testing works well, customer service has been helpful

4 years ago

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Lisa Edwards Salisbury, NC

Easy set up. Ability to use outside of home. Peace of Mind.

4 years ago

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Matt l Stoffel Durham, NC

Very good service. Web app is a bit out of date and confusing

4 years ago

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Mulholland Naperville, IL

Ease of use. Good customer service. Good equipment.

4 years ago

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Ninfa Leandro San Antonio, TX

Easy to use, very economical and service was excellent.

4 years ago

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Pamela Thompson Nottingham, MD

Excellent service and great response time

4 years ago

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Susan Delray Beach, FL

Product is good. Customer service is excellent.

4 years ago

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Verified Customer

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Beverly Reyes San Antonio, TX

Checked on my mom when she accidentally pushed the button

4 years ago

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Robert A. Guenzler Aurora, IL

efficient response varied equipment

4 years ago

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Teresa Fournier Blacklick, OH

Quick to respond, always great responders.

4 years ago

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Gerri Olin Rancho Mirage, CA

They were prompt, responsive and helpful

4 years ago

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E Friesen Phoenix, AZ

Very helpful personnel. Answered all my questions.

4 years ago

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George Kouba Chicago, IL

Their response and knowledge of the system

4 years ago

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Lorraine J President Chicago, IL

Very prompt in setting up the system, although we've not had any emergencies.

4 years ago

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Verified Customer

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carole e Mobberley Cincinnati, OH

I did have a false alarm. Response was very quick.

4 years ago

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Vicki Batwin Boca Raton, FL

Great customer service . Salespeople ate very informative

4 years ago

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Ralph Miller Spindale, NC

everything is fine except aonce when I tested it EMS called me.

4 years ago

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Susan Skolnick South Burlington, VT

The speech of help Answers quickly and help comes fast

4 years ago

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Rhonda Payton Birmingham, AL

Working great so far. Customer service is excellent.

4 years ago

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Donna Gregg Chandler, OK

Good information upfront and ease of activation.

4 years ago

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Barbara Tate Fayetteville, AR

Easy to use. Can use in two different locations.

4 years ago

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Velma mayfield

Very cooperative, knowledgable, willing to help.

4 years ago

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Carol Smith Sebring, FL

Helped my mom several times when she fell

4 years ago

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David A Humphrie Spotsylvania, VA

Barely have a signal, one bar. When testing buttons sometimes it takes a while before a response

4 years ago

Reply from MobileHelp

Hi David, We received your review and we're sorry to hear about the low signal and response time you have been experiencing. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to connect you with our Technical Support team to help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 16th, 2021

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Verified Customer

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Donna Levien Middletown, NY

Great customer service,very helpful with questions

4 years ago

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Eleanor Pinehurst, NC

Excellent customer service, equipment easy to use

4 years ago

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Laura Waxhaw, NC

Helpful customer service and easy set up

4 years ago

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Madeline Cooley Wilmington, NC

Ease of set up. Effective contact response. Good communication

4 years ago

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Patricia A. Freberg Huntington, NY

Because I have not had it long enough to know it's full worth.

4 years ago

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Loyce Bradshaw Fruita, CO

It is reliable and call center is very responsive.

4 years ago

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Valerie Sutton Jacksonville, FL

The product is great. The people are very professional and caring.

4 years ago

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William Graff Trenton, NJ

Great customer service. Easy ordering and set up.

4 years ago

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Shirley Dobbs Villa Rica, GA

Easy set up, convenience, and dependability!

4 years ago

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Karen Sanders Chrisney, IN

Good experience so far and good customer service

4 years ago

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frances jacobs Johnstown, PA

because of the senior citizen patience and helpfulness

4 years ago

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Margaret Weaver Brooksville, FL

Just received a couple of months ago. Set up was easy for my elderly mother.

4 years ago

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Ed Evard Virginia Beach, VA

Quick response to alerts and great customer service.

4 years ago

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Sharon I Antes Mesa, AZ

Equipment easy to use and great customer service.

4 years ago

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alexander gaston Aiea, HI

" False- Alarmed " so often, I've taken IT OFF !!! Last time, I told YOUR operators " false alarm " TWICE, & they STILL sent the police !!!

4 years ago

Reply from MobileHelp

Hi Alexander, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist you with any equipment replacement needed, and will advise you on best practices for avoiding false alarms going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Bill L. Lake Junaluska, NC

Although I have only recently installed it, all went well and tested perfectly.

4 years ago

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Carolyn Swain Yorktown, IN

They have called promptly when an event happens.

4 years ago

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Catherine Keck Collinsville, IL

Prices are reasonable would highly recommend your company

4 years ago

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Coquese Williams Beaumont, TX

Very easy to set up & test. Have not actually used it yet.

4 years ago

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Darlene Fresno, CA

I am satisfied thus far, but don't have anything to compare them to.

4 years ago

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Deb Fish

They were very helpful, answered all my questions.

4 years ago Edited January 10, 2024

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Deborah Kahl Evans, WA

good service and help when called for info.

4 years ago

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Verified Customer

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Delsa weekes Verona, MO

I accadently hit the alarm , the responce was immediate.

4 years ago