Name: MobileHelp
Rating: 4.6

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Verified Customer

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Rita Sokulski Pittsburgh, PA

It seems very good we have not had to use it yet for an emergency.

2 years ago

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Sally L Rhodus Carlinville, IL

flew to SC and had no problems with connection.

2 years ago

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Jennifer L Davis Serena, IL

Extremely friendly & know what they are doing!

2 years ago

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L. Ezell

Ease of use for visually and hearing impaired.

2 years ago

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raygreenlee De Soto, MO

when i call them they answer my questions right away

2 years ago

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Michelle Washington Milwaukee, WI

Follow up call to get information was too slow. On hold over 12 minutes

2 years ago

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Roberta Rinehart Cuyahoga Falls, OH

The rapid resonse time and customer service of the staff.

2 years ago

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Jackie stuchlik San Diego, CA

Convienence for some one who can't use telephone.

2 years ago

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QUINTON HALSEY Tempe, AZ

it tested ok i have never had to use it in an emergency situation

2 years ago

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Bob Full Latta, SC

Service and ease of use with wristband button

2 years ago

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Sue Neames Lawrence Shreveport, LA

Well-informed agents and customer service.

2 years ago

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Eliza D Durall McConnelsville, OH

Very helpful! Tell everyone the best I have found fire

2 years ago

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Penny Lind Malta, MT

They were very helpful on phone and polite. Thanks

3 years ago

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Verified Customer

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Fran Kranenberg East Meadow, NY

Great customer service. Easy to set up and use.

3 years ago

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K wilke Spring, TX

Friendly service/seem ready to help/answered questions timely

3 years ago

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Cheryl Mayfield Carbondale, KS

Always quick to see if ok when I accidentally set it off

3 years ago

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Loretta Wayman Detroit, MI

They are fast and responsive. Also very friendly.

3 years ago

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Carolyn Haney Princeville, IL

Easy to use, reliable, accurate, great customer service

3 years ago

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Kim Scearce Lenoir, NC

They are very quick to respond when an alert goes off.

3 years ago

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Sharon Butts Little Elm, TX

Quick to respond Courteous and thorough

3 years ago

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Carol pepyne Newport, VT

Easy to use and experience the feeling of security

3 years ago

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Gilda D Woods Sanger, CA

Works grate. Battery doesnt stay charged long enough.

3 years ago

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P. Fittipaldi Warren, NJ

Simple to use devices. Excellent tech support.

3 years ago

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Verified Customer

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Sharon Stonebridge Oakdale, NY

My father fell, necklace didn't go off. My mom, wearing her bracelet, pushed button. No help. My mom called 911. MobileHelp was useless.

3 years ago

Reply from MobileHelp

Hi Sharon, We received your review and we are sorry to hear about this incident. We wish your father a quick recovery. We are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and your concerns about this incident. Please let us know if you have any additional questions or concerns.. Our Technical Support team is always happy to help and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 9th, 2021

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Verified Customer

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Jim May Englishtown, NJ

When I call I always get amazing help and explanations

3 years ago

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Verified Customer

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Arlene Doshi West Orange, NJ

Easy to set up. Customer service is excellent.

3 years ago

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Becky Naar Bossier City, LA

It is very easy to use and gives my family piece of mind.

3 years ago

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Ermine Moreau-Sipiere Como, TX

Always ready to help even just on the phone

3 years ago

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Lucy Haderer Bristol, VA

Accidentally hit button and someone was right there

3 years ago

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Martine Milford, OH

Great customer service and responsiveness

3 years ago

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Sister Barbara Pavlik Warren, OH

Once it is set up, it is pretty easy to use.

3 years ago

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Vickie Hudson, FL

Very easy to set up! Gives great security for my mon!

3 years ago

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William Begeman Four Lakes, WA

Response time was seconds when I dropped my fall sensor

3 years ago

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Florence Steckel Long Beach, NY

Speedy response and checkups on activity

3 years ago

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MaryLou Fields Lady Lake, FL

Very helpful ,easy to ask for help and receive it

3 years ago

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Audrey Rock Rapids, IA

Easy to set up,easy to understand,like how it works

3 years ago

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Joe Marrone Merrimack, NH

Great product knowledge and excellent product support

3 years ago

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Robert Bouchal Greenwood, DE

Always answered the call when I pushed the buttons

3 years ago

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sharon Nordyke Federal Way, WA

services available for the reasonable price

3 years ago

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James Sowdon Greer, SC

Button hit in error. Got call right away to check.

3 years ago

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Jane & John Sharp Gilford, NH

Easy to set up,like having the choices of the necklace,band,shower unit & GPS.

3 years ago

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Christina M Schmidt Jerseyville, IL

They responded to my false alarm quickly and cleared it.

3 years ago

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Joan P. Voiland Dunedin, FL

Easy Testing of Equipment, Great Website, Fair Pricing

3 years ago

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Benne L Rolfs Cedar Rapids, IA

I feel much safer with help just minutes away

3 years ago

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Jeannette santos Plymouth, MA

Great set up fir my 83 year old mother in law.

3 years ago

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Nancy Pabody Indianapolis, IN

Very happy with the easy setup and simplicity of usage!

3 years ago

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FILOMINA Franklin Lakes, NJ

they answer when i ask them just testing.

3 years ago

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fred bernstein Brooklyn, NY

the people who work there are great. but the device was too sensitive so I had to stop using it.

3 years ago

Reply from MobileHelp

Hi Fred, We received your review and we apologize for any inconvenience you have experienced with the false alarms. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you to help resolve this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Verified Customer

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Gloria Robb Columbia, MD

I am hesitant to use, I do not want to mistakenly cause the device to go off.

3 years ago

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Tonya Clark Cullman, AL

Great customer service and the device works grea

3 years ago