Name: MobileHelp
Rating: 4.6

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Verified Customer

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Thomas Ft Mitchell, KY

Dropped their Smart watch system and their Solo system has far too low a volume!

2 years ago

Reply from MobileHelp

Hi Thomas, We received your review and we apologize for any inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review any equipment alternatives we have available to better suite your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Chris Janik Wallis, TX

Easy to set up and responsive to emergencies

2 years ago

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Kathy Clement Birmingham, AL

Friendly and quick call back every time it was used

2 years ago

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Nelda V. Sims Georgetown, TX

Immediate call from company when dropped on bed

2 years ago

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Norman Brooklyn, WI

It works as stated it would in the brochures. Salesman was thorough as well

2 years ago

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Dianne Lyrene Madison, AL

Mobile help has been excellent in checking on my mom!

2 years ago

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Shirley Dash Erie, PA

Mom fell & they immediately reached out to her.

2 years ago

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Fran gold Brooklyn, NY

my device accidently went off they called right away

2 years ago

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Jan Bibb Scottsbluff, NE

My unit doesn't hold it's charge very long and customer service wasn't very helpful.

2 years ago

Reply from MobileHelp

Hi Jan, We received your review and we apologize for any issues you are experiencing with the battery life. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team about this concern. We would like to get back in touch with you for further assistance with resolving this issue. What would be the best number for us to reach you on? You can reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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David Wooten Charlotte, NC

No real problems. Phone assistance is good and product seems solid.

2 years ago

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Laurie Kreter Eyota, MN

Prompt response when activated, GPS ability to locate

2 years ago

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M Thompson San Angelo, TX

They helped me to transition to the coverage I needed.

2 years ago

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Barbara Vollucci Palos Verdes Peninsula, CA

they provide good service, but their product could be more user friendly.

2 years ago

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Patricia Hummel Winchester, IN

They were informative .Easy to talk too.

2 years ago

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T. Lancaster Upper Marlboro, MD

Responsive, reliable equipment. Friendly and knowledgeable

2 years ago

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Kim Wood Maggie Valley, NC

Very prompt response time. Very nice and courteous

2 years ago

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Elizabeth

They have been helpful,patient and very attentive.

2 years ago

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Karen Roberts

Easy to use, not a lot to do for senior customer

2 years ago

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Tammie Gray

In usa.. clear speaking. Value for the money

2 years ago

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Uri

Always good to have the service if ever needed.

2 years ago

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Delane Pope

I enjoy this device very well it is very helpful.

2 years ago

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Katy Zundel

They are right there when I touch the button!

2 years ago

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Nalini Jhaveri

Good Customer service, prompt reply, reliable

2 years ago

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Pat shaughnessy

Set alarm off by mistake, but they always respond

2 years ago

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Valarie McCants

Quick responses and good customer service

2 years ago

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Margie Jorgensen

When my aunt accidentally pushed a button , they called her phone!

2 years ago

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Marion Erwin

Never had to use it yet. Seems to be functioning very good.

2 years ago

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Barbara Pahopin

Very happy with the device feel very secure wearing it

2 years ago

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Richard McHugh

The Company has met all of our expectations

2 years ago

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Victoria Redde

Staff always responds even if it's a false alarm.

2 years ago

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Diane Trew

It works well, response quick. Courteous customer service.

2 years ago

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b miranda

helpful, sweet, listener, clean, dependable

2 years ago

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Marga

The folks at Mobilehelp are kind and very patient with me

2 years ago

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Bob Wyett

Allows me to work at my farm when others are not present.

2 years ago

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Joyce Bartlett

No issues with them at all seem to be very alert.

2 years ago

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Harriet Darmour

When I fell at the YMCA, the squad went to my home address not to my GPS location.

2 years ago

Reply from MobileHelp

Hi Harriet, We received your review and we apologize for the issues you have been experiencing with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with us about this concern already. Our Technical Support team still needs to connect with you for some additional equipment testing to help resolve this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Norman Haygood Jr.

System functions as described except fall detection feature is too sensitive.

2 years ago

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Joe magana San Diego, CA

Great customer support every time I call.

2 years ago

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Sandra Floyd Plano, TX

Performs as expected. Good to know I have this support.

2 years ago

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Judy Suggs Rocky Mount, NC

It will pick up a fall immediately and that's what I need.

2 years ago

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Glenda Lillard Trenton, NJ

Helpful, answers all questions in a timely manner

2 years ago

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Arnold B. Lipsky Louisville, KY

Works very good. I feel confident I am safe wearing it.

2 years ago

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Alfred Ekstrom Greenland, NH

They respond promptly. Got in touch with my family

2 years ago

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Reggie Pettitt Ashland, NH

Seems ready to use after each charging. Not cumbersome.

2 years ago

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Scott Walker Morristown, IN

They have responded to every alarm very quickly

2 years ago

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Karen Hill Taylorsville, NC

My mom and I did our 1st test today. Poached the bottom at 8:55 am and again 2 other times, it was answered at 9:07. Glad it was a test...

2 years ago

Reply from MobileHelp

Hi Karen, We received your review and we apologize for the delayed response time you experienced when testing the system. If you have not yet had a chance to speak with our Technical Support team about this issue, one of our representatives will be happy to troubleshoot the equipment with you and provide any equipment replacement needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you experience nothing less. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Maureen Thomas Rochester, MI

So far it has been easy to use. At times I don't even know I have it on.

2 years ago

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Gerry Evans Lexington, KY

Always polite and helpful even with false alarms.

2 years ago

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Louise Tallent Tulsa, OK

Very helpful with problems and questions

2 years ago

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Karen Rufe Quakertown, PA

They are very attentive and kind when the alert goes off.

2 years ago