Name: MobileHelp
Rating: 4.6

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Verified Customer

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Karen Houston, TX

Wanted to make sure they could answer all my questions

2 years ago

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Marley Stuart, FL

Great service/instant contact with live person

2 years ago

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JANICE MARTIN Philipsburg, PA

good product...customer service very helpful

2 years ago

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Virginia Daum West Milton, OH

They called fast when the device wasn't working.

2 years ago

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Karen Hollywood, FL

Had to use the device once for a fall and worked very well.

2 years ago

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Robert D Milne Las Vegas, NV

easy to use and easy to install excellent customer service

2 years ago

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Patricia Peters Haines, AK

They were quick and efficient when needed

2 years ago

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Deborah Dunn Lakeland, FL

Very easy. Customer support is wonderful

2 years ago

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Lori A Brofford Marysville, OH

always helpful support. patient & caring

2 years ago

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Shirley McKinney

Since I received it, I fell and it worked really well.

2 years ago

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Carol Megee Tarpon Springs, FL

Great customer service. Fast response. Easy use of product.

2 years ago

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Brian Monroe, WA

Quite satisfied with the product and service

2 years ago

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Lorraine Venzuch Scottsdale, AZ

Great response time and excellent customer service

2 years ago

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Robin Taylor Columbia, MO

Explained well how the whole system works.

2 years ago

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Verified Customer

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richard swanson Naperville, IL

fall device totally useless-does NOT register falls when device falls on soft area like a chest

2 years ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for the issues you are experiencing with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Ronnie Duran Denver, CO

I feel that the price is too high, and I don't like having to charge it every day, I don't like that it's too big.

2 years ago

Reply from MobileHelp

Hi Ronnie, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Wanda Mooney Knoxville, TN

It covers everywhere, shower, store, travel.

2 years ago

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Victoria Filomeo Rodeo, CA

immediate response when the pendant is activated

2 years ago

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Diana wellman Henderson, NV

Easy to use and freedom to move around without worrying

2 years ago

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Perla Pumariega Miami, FL

The service is good. They answer the phone faster.

2 years ago

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Brenda Cromer Miller Pawleys Island, SC

Prompt, easy to understand the product, patient

2 years ago

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Tricia Mautone Yorktown Heights, NY

Good customer service and easy products to use.

2 years ago

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Colette Takoma Park, MD

Easy to use. Very responsive and helpful staff.

2 years ago

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AF Verona, WI

on task, hepful, know how it works and good communication

2 years ago

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Charlotte Davis Mashpee, MA

Immediate response and reminders to charge iy

2 years ago

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Charlene L Fraser Raymond, ME

Telephone experience and follow up was good.

2 years ago

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Aloma Arp Hinton, WV

They contact me immediately if somethg happens

2 years ago

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James Allen Johns Shawnee Mission, KS

Good customer service and easy to follow setup directions

2 years ago

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Kate I Angst Silver Spring, MD

when I pushed button by mistake could cancel easily

2 years ago

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Ruthie Lee Woodland, CA

Easy to use easy to recharge power very good product

2 years ago

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Richard Page DE Pere, WI

Their response service. I can actually talk with people.

2 years ago

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Margarita Tampa, FL

From the beginning the process was easy and right on

2 years ago

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ROBERT L SMITH Cincinnati, OH

I FELL AND IT PERFORMED AS ADVERTIVERTISTED

2 years ago

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Vera Stanwood, WA

Followed up to make sure the device was working.

2 years ago

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Sara Garetz Hercules, CA

easy to set up and good customer support.

2 years ago

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Terry M Fort Lauderdale, FL

My mother needed help and the system worked!

2 years ago

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Mary Anson Alexandria, VA

They were courteous, knew their product and offered the best advice for me.

2 years ago

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Barbara Southron Irvine, CA

Equipment worked well but we received a free unit from our insurance company

2 years ago

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Thomas Dougherty Baden, PA

When I needed them, the response was quick, and thorough.

2 years ago

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Madeline Hershenson Charleston, SC

When my brother in law fell the emt came immediately

2 years ago

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Steph Stoner Manchester, PA

Very easy to install and no problems so far

2 years ago

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Diana Sutton Bethalto, IL

Called immediately when l accidentally dropped my pendant

2 years ago

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Mary Lohmann Denver, CO

They have been doing their end of the job well

2 years ago

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susan crovo Santa Cruz, CA

So far I'm satisfied. I've only had it for 3 weeks!

2 years ago

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Michelle Wilkinson Lewistown, IL

Excellent customer service and care for customers

2 years ago

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Graham Painter Bluffton, SC

Product appears to work. It would be nice if it were smaller.

2 years ago

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Joyce M Sechler Shoemakersville, PA

They are quick to respond no matter when

2 years ago

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Terry Placzek West Bend, WI

It goes off inappropriately, but my wife fell twice last night and it didn't go off at all.

2 years ago

Reply from MobileHelp

Hi Terry, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 11th, 2022

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Verified Customer

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Gerri Zimmerman Crest Hill, IL

great customer service; value, trustworthy

2 years ago

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Richard Williams Charlotte, NC

Works well and give me more peace of mind.

2 years ago