Name: MobileHelp
Rating: 4.6

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Verified Customer

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Brenda Cromer Miller Pawleys Island, SC

Prompt, easy to understand the product, patient

3 years ago

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Verified Customer

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Tricia Mautone Yorktown Heights, NY

Good customer service and easy products to use.

3 years ago

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Verified Customer

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Colette Takoma Park, MD

Easy to use. Very responsive and helpful staff.

3 years ago

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AF Verona, WI

on task, hepful, know how it works and good communication

3 years ago

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Verified Customer

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Charlotte Davis Mashpee, MA

Immediate response and reminders to charge iy

3 years ago

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Verified Customer

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Charlene L Fraser Raymond, ME

Telephone experience and follow up was good.

3 years ago

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Verified Customer

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Aloma Arp Hinton, WV

They contact me immediately if somethg happens

3 years ago

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Verified Customer

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James Allen Johns Shawnee Mission, KS

Good customer service and easy to follow setup directions

3 years ago

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Verified Customer

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Kate I Angst Silver Spring, MD

when I pushed button by mistake could cancel easily

3 years ago

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Verified Customer

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Ruthie Lee Woodland, CA

Easy to use easy to recharge power very good product

3 years ago

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Verified Customer

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Richard Page DE Pere, WI

Their response service. I can actually talk with people.

3 years ago

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Verified Customer

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Margarita Tampa, FL

From the beginning the process was easy and right on

3 years ago

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ROBERT L SMITH Cincinnati, OH

I FELL AND IT PERFORMED AS ADVERTIVERTISTED

3 years ago

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Verified Customer

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Vera Stanwood, WA

Followed up to make sure the device was working.

3 years ago

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Sara Garetz Hercules, CA

easy to set up and good customer support.

3 years ago

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Terry M Fort Lauderdale, FL

My mother needed help and the system worked!

3 years ago

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Mary Anson Alexandria, VA

They were courteous, knew their product and offered the best advice for me.

3 years ago

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Barbara Southron Irvine, CA

Equipment worked well but we received a free unit from our insurance company

3 years ago

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Thomas Dougherty Baden, PA

When I needed them, the response was quick, and thorough.

3 years ago

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Madeline Hershenson Charleston, SC

When my brother in law fell the emt came immediately

3 years ago

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Steph Stoner Manchester, PA

Very easy to install and no problems so far

3 years ago

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Diana Sutton Bethalto, IL

Called immediately when l accidentally dropped my pendant

3 years ago

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Mary Lohmann Denver, CO

They have been doing their end of the job well

3 years ago

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susan crovo Santa Cruz, CA

So far I'm satisfied. I've only had it for 3 weeks!

3 years ago

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Michelle Wilkinson Lewistown, IL

Excellent customer service and care for customers

3 years ago

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Graham Painter Bluffton, SC

Product appears to work. It would be nice if it were smaller.

3 years ago

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Joyce M Sechler Shoemakersville, PA

They are quick to respond no matter when

3 years ago

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Verified Customer

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Terry Placzek West Bend, WI

It goes off inappropriately, but my wife fell twice last night and it didn't go off at all.

3 years ago

Reply from MobileHelp

Hi Terry, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 11th, 2022

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Verified Customer

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Gerri Zimmerman Crest Hill, IL

great customer service; value, trustworthy

3 years ago

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Verified Customer

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Richard Williams Charlotte, NC

Works well and give me more peace of mind.

3 years ago

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Verified Customer

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Robert Billings Oakley, CA

Quick service and easy setup. I feel satisfied.

3 years ago

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Verified Customer

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Owen Haskins Strickland Bailey, NC

Good value and good service, very happy with the service and the equipment...

3 years ago

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Verified Customer

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Rebecca sanchez El Paso, TX

Device not dependable ,charge every nite and sometimes it holds it and others no,goes off even when l dont push button

3 years ago

Reply from MobileHelp

Hi Rebecca Sanchez, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Aug. 4th, 2022

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Verified Customer

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Susan Warmuth Madisonville, TX

Still cannot get protocols correct. You insist on calling hospice instead of doing what I say, even after customized call list.

3 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Aug. 5th, 2022

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Verified Customer

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Diane Fuerstenberg Grafton, WI

Response time from Mobile Help was quick and easy..

3 years ago

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Betty Clark Land O Lakes, FL

So far no issues have occurred since started.

3 years ago

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Frances Woodward Ottawa, IL

Since I have had a few falls, it makes me feel safe.

3 years ago

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Pam merchant Santa Barbara, CA

Kind prompt with concern for Down syndrome client

3 years ago

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Eileen Tuominen Lindstrom, MN

Staff was prompt, friendly, helpful with any concern

3 years ago

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Diana Cammarata Wallingford, CT

They have knowledgeable customer service representatives

3 years ago

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Marilyn Ralston Totowa, NJ

I wear the device every day and have had no problems with it.

3 years ago

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Evelyn Kuehl Waterloo, IA

It's too sensitive when just changing clothes and it goes off. Haven't really had to use it yet

3 years ago

Reply from MobileHelp

Hi Evelyn, We received your review and we apologize for any inconvenience you are experiencing with the equipment due to false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 9th, 2022

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Verified Customer

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Diane Ndiaye Woonsocket, RI

Very pleasant people on the other end of the call button.

3 years ago

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Pat Farrell Webster, NY

Great customer service and fairly priced

3 years ago

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Ann Gary Fairfield, IA

Very prompt in assistance when the unit goes off.

3 years ago

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susan short Blytheville, AR

All way prompt to call if my mother button is pushed

3 years ago

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Jack Morast Lady Lake, FL

outstanding customer service and the product works well

3 years ago

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Michael Decker Clifton Park, NY

They respond quickly when the button is pushed.

3 years ago

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Daniel W. Levin Scottsdale, AZ

I think the btton is too sensitive and it's too confusing to manipulate " on/off/cancel," etc.

3 years ago

Reply from MobileHelp

Hi Daniel, We received your review and we apologize for the difficulties you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

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Verified Customer

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Carl Synan Gastonia, NC

Excellent customer service. Fast responses to calls

3 years ago