Name: MobileHelp
Rating: 4.6

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Verified Customer

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ronald blais Greer, SC

Based on previous experience. I believe that calling 911 direct would have been faster.

2 years ago

Reply from MobileHelp

Hi Ronald, We received your review and we are sorry to hear that that you are not completely satisfied with the response time. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to contact you for further assistance. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 3rd, 2022

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Karen Salem, OR

Batteries go dead daily, requiring multiple charging, system requires user to wear/carry multiple devices at once

2 years ago

Reply from MobileHelp

Hi Karen, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to contact you for further assistance with your account. We offer a variety of different systems that may better suit your needs, and we would be happy to provide any equipment replacements needed. What would be the best number for us to reach you on? We can also be reached directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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philip bentivegna Brooklyn, NY

quick response/service to our calls and or inquiries

2 years ago

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Patricia Sullivan Little Rock, AR

Helpful but not pushy. Very informative. Polite.

2 years ago

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Mary Acton Amarillo, TX

So far, it's working well, as I expected.

2 years ago

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Robert E Cox Excelsior Springs, MO

Fast and accurate reporting of fall situations

2 years ago

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Alfred Rubens Lake Mary, FL

I was able to get assistance when requested

2 years ago

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Peter J MASCARO Edgewater, FL

I fell and received a response immediately.

2 years ago

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Ray Thompson Edenton, NC

Customer Service and Technical Support have been very good.

2 years ago

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Beth Vosburg Middleton, WI

Customer service is excellent and easy to set up

2 years ago

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kent miller Springfield, MO

work real well and is very easy to wear and keep charged

2 years ago

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Jamie Plume East Setauket, NY

excellent and kind service very willing to help

2 years ago

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Mark Statt Spokane, WA

Good little button, I can push anytime I need help

2 years ago

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J.ROGER SSANNS Loudon, TN

BECAUSE THEY ARE RIGHT ON THE SPOT WHEN YOU NEED THEM

2 years ago

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Alex Perdomo Orlando, FL

Always available even with false alarms.

2 years ago

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Zak Ben Adamstown, MD

Super technical and customer support. Very responsive.

2 years ago

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Margaret Tichi Montesano, WA

I have had no problems with them or my equipment.

2 years ago

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Eugene Gionti

Respond quickly and efficiently, but AT&T is not always available.

2 years ago

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Leonard Wilkerson Salem, OR

Very adequate service. I wasn't looking for heavenly. Just be reliable.

2 years ago

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Jamie Hart Lindsay, OK

They were easy to set up but we haven't had to use them, which is great.

2 years ago

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janet m page Paso Robles, CA

I found an alarm that you buy once with no monthly payments.

2 years ago

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Doris Moore Crest Hill, IL

Very satisfied with the product & customer service.

2 years ago

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Debbie Totowa, NJ

The representatives are well trained and very helpful

2 years ago

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Gwen Fleece Hot Springs National Park, AR

They responded very quickly and very kind and professional

2 years ago

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Mary Lou James Charlotte, NC

Responsiveness and attentiveness to detail.

2 years ago

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Alice Bertao Lemoore, CA

So far so good. Right on top of the button being pushed

2 years ago

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Kathryn Kng Princeton, NJ

Great tech support and polite communication

2 years ago

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Howard Moss Somers, NY

I needed help with something and they answered right away

2 years ago

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Joanne Frank Las Vegas, NV

It appears to be working as have dropped it a few times

2 years ago

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Carrie Smith Lanham, MD

I have not worn it but once outside and I dropped it a help call was immediate.

2 years ago

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Connie Bowe Chippewa Falls, WI

Easy for Mom to manage so far she hasn't had any issues using it.

2 years ago

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Kathy alley Mauston, WI

nothing for emergencies yer but great help when unit had trouble.

2 years ago

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Jacque!ine Kirby Decatur, TX

It is to big and very ugly I can't imagine any woman wanting to wear it out side of their home Have not had mine activated

2 years ago

Reply from MobileHelp

Hi Jacqueline, We received your review and we are sorry to hear that that you are not completely satisfied with the form factor of the equipment you currently have with us. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We offer a variety of different systems that may better suite your needs. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to discuss the equipment with you. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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John w Thomas Broken Arrow, OK

The device doesn't like it is supposed to all the time, as you told me some types of body movement the device will not work at all.

2 years ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to assist with resolving these issues. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Ron VanHoose Hermitage, TN

Very helpful in the buying process and quick delivery

2 years ago

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Nancy pickens Spicewood, TX

They have been very consistent and reliable

2 years ago

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Daryl Turner Chesnee, SC

Easy Communication, Great price for product

2 years ago

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Mary Kennedy Delavan, WI

Helpful agents, figured out what system was best for me.

2 years ago

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Katherine Thomas Chagrin Falls, OH

Always there when I call for technical help

2 years ago

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Edward Larsen Roseville, CA

The ordering process was easy and straightforward.

2 years ago

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Diane Hile Graham, NC

Have been very helpful and always polite and respectful

2 years ago

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Faith Taylor-Johnson Great Mills, MD

Cause they call when I accidentally make a mistake

2 years ago

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Dorothy M. Fetting Grand Rapids, MI

I had a quick response to a fall recently.

2 years ago

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Bena Shallit Asheville, NC

The alarm goes off too easily. Seems like I haven't done any movement and goes off

2 years ago

Reply from MobileHelp

Hi Bena, We received your review and we apologize for any inconvenience you are experiencing with the false alarms. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, we would like to have a representative contact you for further assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

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Donna Trimm Albany, MO

works well, very sensitive fall alert & wish it weren't as heavy as it is

2 years ago

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Lisa Gurno Salado, TX

For my mom, this was the best choice. The website/app could be improved.

2 years ago

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Steven Moore Albuquerque, NM

accidently pushed button responded immediately by phone

2 years ago

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Parepa Williams Lewisville, NC

Assesibility has been great for me when needed

2 years ago

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Collette La'ulu Ogden, UT

2 years ago

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Louise Miller Ada, OH

Customer service has been easy to work with

2 years ago