Name: MobileHelp
Rating: 4.6

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Verified Customer

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Concetta Vitalr Staten Island, NY

Performs exactly as promised. Fall feature is reassuring.

2 years ago

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Verified Customer

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Joanne Yeager Jefferson, GA

Very quick response and shipping of my unit was fast.

2 years ago

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Verified Customer

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Craig Stewart Vero Beach, FL

Makes me feel comfortable knowing help is available.

2 years ago

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Verified Customer

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Barbara Schmidt Merrill, WI

My husband tripped and the unit didn't detect it. What is the phone number to call when testing?

2 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we are sorry to hear about this incident. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 26th, 2022

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Verified Customer

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Barbara Pittsfield, MA

Good customer service. Never score perfect as all should strive to be better.

2 years ago

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Jeanne Stutzer San Diego, CA

We just started using the devises and so far they've been helpful with that.

2 years ago

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Melvin E. Hillier Bella Vista, AR

They are quick to repond to any problem.

2 years ago

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Nyle Neumann Goodyear, AZ

Quick response when I accidentally turned the alert on.

2 years ago

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Jay Pardo Rochelle Park, NJ

Smooth experience with purchase and test so far

2 years ago

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Robert Vaiden Toano, VA

Reliable. Responsive. Provides peace of mind.

2 years ago

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Betty cardwell Louisburg, KS

always ready to respond to any situation

2 years ago

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Rita Back Salem, OR

Easy to sign up. Customer Rep very knowledgeable.

2 years ago

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Pat Wagner Las Vegas, NV

Quick response when my mom pushes her alarm.

2 years ago

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Rick Heuslein Manchester, NH

excellent response time and very good follow up

2 years ago

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Kathy Frank New York, NY

At tentative and helpful great customer service

2 years ago

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Connie German Brooklyn, NY

I like it and the people were very friendly

2 years ago

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Sandy Pleasant Hill, OR

We haven't had to use them but all interactions to set up were good.

2 years ago

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Patricia Pettit Las Cruces, NM

tech support and customer service were extremely helpful

2 years ago

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Theris Parham Memphis, TN

They are reliable and I like the cost of the product

2 years ago

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McConnell Linda Gastonia, NC

Easy to purchase. Great customer service.

2 years ago

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Bonita Doellman East Saint Louis, IL

Ease in acquisition of equipment and ease of use

2 years ago

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JoAnn McGee Coram, NY

when I fell the EMT was at my house in no time.

2 years ago

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ryan Feasterville-Trevose, PA

ease of use. polite. affordable. prompt on delivery

2 years ago

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Trina K. Kelly Lady Lake, FL

Excellent customer service. They got me what I wanted.

2 years ago

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Homer Cumberland Florence, MS

They don't waste time on getting back to you

2 years ago

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Brian Belliveau Ashburnham, MA

Customer service from first contact to current

2 years ago

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Dorothy Porter Corryton, TN

It comes with a lot of features, sleek looking.

2 years ago

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Elisa Siciliano

Overall things work well but I did get a piece of brand new equipment that did not work tight.

2 years ago Edited January 10, 2024

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Verified Customer

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Ruth Rittmeister Honolulu, HI

I got the answers I wanted right away. Equipment good

2 years ago

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Caron stoltzfus Boulder, CO

They always answer when I accidentally push my button.

2 years ago

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L vater Conroe, TX

Great service, great people, great cost.

2 years ago

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Barry Young Ventura, CA

They talked me through set up. very easy.

2 years ago

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Lucille Churchill South Royalton, VT

I had occasion to use it for medical help and the response was very prompt.

2 years ago

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John carr Huntsville, AL

Cost and rapid response to emergency calls

2 years ago

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Eileen Hardy Irwin, PA

Prompt response, outstanding customer service

2 years ago

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Linda borneman Kaukauna, WI

Very easy to use and comforting to the children

2 years ago

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Roger Calantone Okemos, MI

GREAT followups. instant action on problems

2 years ago

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Michelle Rochelle, IL

friendly customer services, fast delivery

2 years ago

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Not required

Some employees are more knowledgeable and more helpful than others.

2 years ago

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MARY COLE Knoxville, TN

I like it so far, but I wish I didn't have to recharge the button.

2 years ago

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earl wayne taylor Vancouver, WA

their lockbox didn't open this morning for emts. they are sending new one

2 years ago

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Schuwanna Tate Hampton, VA

Quality of service when need help customer service support

2 years ago

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Kathy Fleming Spokane, WA

Customer service and technical assistance

2 years ago

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Jeffry Wexford, PA

Good installation help and quality product

2 years ago

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Carole Smith Tucson, AZ

Great customer service. Very professional and efficient.

2 years ago

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Roger Wadsworth Delaware, OH

quick reponses and excellent customer support.

2 years ago

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Rob Mustachi Brooksville, FL

Very reactive to any alarm. Great customer service.

2 years ago

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Sharron Lee Tacoma, WA

One call made by customer quick response

2 years ago

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Gayle Riverside, IA

system reliable, sensitive and easy to use. multiple options

2 years ago

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David Wampler

No emergency yet but tests work and a mistake

2 years ago