Name: MobileHelp
Rating: 4.6

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Verified Customer

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Roxsand Tucker Brooklyn, NY

Quick response time and friendly service.

2 years ago

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Verified Customer

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Susan Earle Syracuse, NY

Disliked that the "fall" button went off when I didn't press it. I now don't use it.

2 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 5th, 2023

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Verified Customer

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Barbara Englishtown, NJ

Excellent product and efficient service.

2 years ago

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Verified Customer

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Deanna Peachtree Corners, GA

Excellent product and excellent customer service!

2 years ago

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Verified Customer

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Margaret Figgins Woodstock, VA

It is a comfort to know that help is there when I need it.

2 years ago Edited June 5, 2023

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Verified Customer

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Nina Baltimore, MD

Excellent customer service and support. Would recommend.

2 years ago

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Verified Customer

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Charles Lake Crystal, MN

just what i needed can be more independent

2 years ago

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Verified Customer

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Marjorie Atlanta, GA

Always pleasant & resolves any problem/concerns!

2 years ago

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Verified Customer

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Ray M HOWARD Eagar, AZ

Prompt service and fast response to problem.

2 years ago

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Verified Customer

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judy clark Butner, NC

they have been very helpful when I had to call them

2 years ago

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Verified Customer

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Mary Stanford Ramer, TN

Prompt response time, friendly and concerning staff

2 years ago

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Verified Customer

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Cora Gibson Barboursville, WV

Has been dependable and responsive as needed

2 years ago

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Verified Customer

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Julia Rohr Soldotna, AK

I push by accident and the lady so nice to me.

2 years ago

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Verified Customer

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Sherrie Nash Savannah, TN

They seem to be doing a great job. The placement of the base could be improved.

2 years ago

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Verified Customer

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C. Stanley Jacksonville, FL

Easy to activate / setup / great customer service

3 years ago

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Verified Customer

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Kelly E. Sedwick Galesburg, IL

Immediate help; products sent fast with easy instructions.

3 years ago

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Tanya Watson Riverview, FL

Calls right away to check if everything is good

3 years ago

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Verified Customer

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Kay Bajer Mesa, AZ

Good experience, responsive and competitive orice

3 years ago

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Michele Hashem Bethlehem, PA

Customer friendly, product works exactly as described

3 years ago

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Thomas Meditz Jackson, GA

had two false alarms, they were right on top of them

3 years ago

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Verified Customer

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Charles Lyle Chicago, IL

Works as promised, good customer service

3 years ago

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Verified Customer

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janet w hosterman Milford, OH

In testing----the representive could not hear me just a few steps down my hallway

3 years ago

Reply from MobileHelp

Hi Janet, We received your review and we are sorry to hear about the trouble you have experienced with the equipment volume. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We want to make sure you receive nothing less. What would be the best number for us to reach you on to help resolve this issue? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 2nd, 2022

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Verified Customer

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Jane Roberts Rexinger Venice, FL

Husband fell and monitor did nothing. Husband dropped it and it made emergency call.

3 years ago

Reply from MobileHelp

Hi Jane, We have received your review and we are sorry to hear about this incident. We hope your husband recovers quickly from the fall. We are glad to see that you have already spoken with our Technical Support team for best practices for fall detection and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Dec. 2nd, 2022

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Verified Customer

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Randall Evans Iselin, NJ

Works as advertised. System is easy to use. Peace of mind

3 years ago

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Verified Customer

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Barbara Eder Phoenix, AZ

Easy to set up and use. Charges fast. Comfortable to wear

3 years ago

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Verified Customer

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Jeannie wood Huntingtown, MD

Everyone that I talked with was very helpful and pleasant

3 years ago

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Verified Customer

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Dawn Lisenby Burkeville, TX

Ease and politeness of original and all other contacts

3 years ago

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Verified Customer

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Mary Ruth Dunleavy Dunlap, TN

Great costumer service and excellent service overall.

3 years ago

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Donald Davis Ellettsville, IN

It works and no drama issues with this company

3 years ago

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Richard Scottsdale, AZ

They answered my call quickly and asked if I needed help.

3 years ago

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Verified Customer

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Concetta Vitalr Staten Island, NY

Performs exactly as promised. Fall feature is reassuring.

3 years ago

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Verified Customer

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Joanne Yeager Jefferson, GA

Very quick response and shipping of my unit was fast.

3 years ago

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Verified Customer

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Craig Stewart Vero Beach, FL

Makes me feel comfortable knowing help is available.

3 years ago

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Verified Customer

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Barbara Schmidt Merrill, WI

My husband tripped and the unit didn't detect it. What is the phone number to call when testing?

3 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we are sorry to hear about this incident. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 26th, 2022

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Verified Customer

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Barbara Pittsfield, MA

Good customer service. Never score perfect as all should strive to be better.

3 years ago

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Verified Customer

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Jeanne Stutzer San Diego, CA

We just started using the devises and so far they've been helpful with that.

3 years ago

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Verified Customer

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Melvin E. Hillier Bella Vista, AR

They are quick to repond to any problem.

3 years ago

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Verified Customer

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Nyle Neumann Goodyear, AZ

Quick response when I accidentally turned the alert on.

3 years ago

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Jay Pardo Rochelle Park, NJ

Smooth experience with purchase and test so far

3 years ago

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Verified Customer

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Robert Vaiden Toano, VA

Reliable. Responsive. Provides peace of mind.

3 years ago

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Betty cardwell Louisburg, KS

always ready to respond to any situation

3 years ago

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Rita Back Salem, OR

Easy to sign up. Customer Rep very knowledgeable.

3 years ago

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Pat Wagner Las Vegas, NV

Quick response when my mom pushes her alarm.

3 years ago

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Rick Heuslein Manchester, NH

excellent response time and very good follow up

3 years ago

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Kathy Frank New York, NY

At tentative and helpful great customer service

3 years ago

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Connie German Brooklyn, NY

I like it and the people were very friendly

3 years ago

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Sandy Pleasant Hill, OR

We haven't had to use them but all interactions to set up were good.

3 years ago

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Verified Customer

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Patricia Pettit Las Cruces, NM

tech support and customer service were extremely helpful

3 years ago

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Theris Parham Memphis, TN

They are reliable and I like the cost of the product

3 years ago

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Verified Customer

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McConnell Linda Gastonia, NC

Easy to purchase. Great customer service.

3 years ago