Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gwendoline Ray Seattle, WA

Orientation after purchase and initial use.

1 year ago

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Verified Customer

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Cathie Chagrin Falls, OH

I liked the annual cost and that I could pay by check.

1 year ago

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Verified Customer

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Sherri Farnham

Friendly customer service and even when false alarm

1 year ago

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Jonell Sandy Hook, CT

The service is reliable and easy to understand.

1 year ago

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Verified Customer

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Kimberly Scottsdale, AZ

I’m disappointed that I have to take off the monitor daily to recharge the battery.

1 year ago

Reply from MobileHelp

Hi Kimberly, We have received your review and we apologize for any inconvenience you are experiencing due to battery life. We do recommend placing the mobile unit on the charger every night to make sure it has a full charge when you start your day. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to look into this with you and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 19th, 2023

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Verified Customer

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Doug Fairbanks Hartland, MI

System works well, even out in the woods

1 year ago

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Verified Customer

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Texas Tom Helotes, TX

Works well. Professional staff. Recommend.

1 year ago Edited August 2, 2023

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Verified Customer

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Jennie Montgomery, AL

I like the fact that it can be used in any emergency!

1 year ago

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Verified Customer

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Lynn Akron, OH

Great alert button and reasonably priced ! Would recommend highly !

1 year ago

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Patricia Columbus, OH

This is very reliable, and makes me feel safer

1 year ago

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Dan Austin, TX

Quick response, easy to use. Very happy so far.

1 year ago

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Verified Customer

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Janice Wermuth Pacific Grove, CA

Easy to use. Very sensitive! Makes me feel safe.

1 year ago

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Verified Customer

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Fred Parker Houston, TX

The necklace fob keeps sending me false alarms. There needs to be a way to set sensitivity on it.

1 year ago

Reply from MobileHelp

Hi Fred, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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Verified Customer

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Lenore Ocala, FL

I like the fall detection and the Micro necklace.

1 year ago

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Verified Customer

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Sherry Green Pensacola, FL

I like the professionalism and value also peace of mind

1 year ago

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Verified Customer

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Ray Rodgers DeLand, FL

Prompt delivery of equipment. Excellent customer service.

1 year ago

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Priscilla Washington Florence, OR

Immediate response and quick to arrive..

1 year ago

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Verified Customer

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Edward Ocala, FL

I liked everything. Esp. the technical help people

1 year ago

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Verified Customer

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Ronnie Kissimmee, FL

Easy set up test work great, have not tried real emergency

1 year ago

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Verified Customer

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Sheri Caudell Fresno, CA

So far have been very happy with the response time.

1 year ago

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Verified Customer

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Roxsand Tucker Brooklyn, NY

Quick response time and friendly service.

1 year ago

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Verified Customer

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Susan Earle Syracuse, NY

Disliked that the "fall" button went off when I didn't press it. I now don't use it.

1 year ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 5th, 2023

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Verified Customer

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Barbara Englishtown, NJ

Excellent product and efficient service.

1 year ago

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Verified Customer

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Deanna Peachtree Corners, GA

Excellent product and excellent customer service!

1 year ago

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Verified Customer

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Margaret Figgins Woodstock, VA

It is a comfort to know that help is there when I need it.

1 year ago Edited June 5, 2023

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Verified Customer

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Nina Baltimore, MD

Excellent customer service and support. Would recommend.

1 year ago

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Charles Lake Crystal, MN

just what i needed can be more independent

1 year ago

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Marjorie Atlanta, GA

Always pleasant & resolves any problem/concerns!

1 year ago

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Ray M HOWARD Eagar, AZ

Prompt service and fast response to problem.

1 year ago

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judy clark Butner, NC

they have been very helpful when I had to call them

1 year ago

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Mary Stanford Ramer, TN

Prompt response time, friendly and concerning staff

1 year ago

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Cora Gibson Barboursville, WV

Has been dependable and responsive as needed

1 year ago

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Julia Rohr Soldotna, AK

I push by accident and the lady so nice to me.

1 year ago

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Sherrie Nash Savannah, TN

They seem to be doing a great job. The placement of the base could be improved.

1 year ago

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C. Stanley Jacksonville, FL

Easy to activate / setup / great customer service

1 year ago

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Kelly E. Sedwick Galesburg, IL

Immediate help; products sent fast with easy instructions.

1 year ago

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Tanya Watson Riverview, FL

Calls right away to check if everything is good

1 year ago

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Kay Bajer Mesa, AZ

Good experience, responsive and competitive orice

1 year ago

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Michele Hashem Bethlehem, PA

Customer friendly, product works exactly as described

1 year ago

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Thomas Meditz Jackson, GA

had two false alarms, they were right on top of them

1 year ago

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Charles Lyle Chicago, IL

Works as promised, good customer service

1 year ago

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janet w hosterman Milford, OH

In testing----the representive could not hear me just a few steps down my hallway

1 year ago

Reply from MobileHelp

Hi Janet, We received your review and we are sorry to hear about the trouble you have experienced with the equipment volume. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We want to make sure you receive nothing less. What would be the best number for us to reach you on to help resolve this issue? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 2nd, 2022

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Verified Customer

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Jane Roberts Rexinger Venice, FL

Husband fell and monitor did nothing. Husband dropped it and it made emergency call.

1 year ago

Reply from MobileHelp

Hi Jane, We have received your review and we are sorry to hear about this incident. We hope your husband recovers quickly from the fall. We are glad to see that you have already spoken with our Technical Support team for best practices for fall detection and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Dec. 2nd, 2022

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Verified Customer

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Randall Evans Iselin, NJ

Works as advertised. System is easy to use. Peace of mind

2 years ago

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Barbara Eder Phoenix, AZ

Easy to set up and use. Charges fast. Comfortable to wear

2 years ago

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Jeannie wood Huntingtown, MD

Everyone that I talked with was very helpful and pleasant

2 years ago

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Dawn Lisenby Burkeville, TX

Ease and politeness of original and all other contacts

2 years ago

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Mary Ruth Dunleavy Dunlap, TN

Great costumer service and excellent service overall.

2 years ago

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Donald Davis Ellettsville, IN

It works and no drama issues with this company

2 years ago

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Verified Customer

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Richard Scottsdale, AZ

They answered my call quickly and asked if I needed help.

2 years ago