Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Roselle Park, NJ

Currently have only had to test machine each month to see if it is working properly

7 years ago

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Verified Customer

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Vaughn Virginia Beach, VA

Although the service is fine and I feel safer, I don't like that there's too many answering machines. I prefer talking to a live person.

7 years ago

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Mary Chicago, IL

Everything seems to be on track, the pricing is good, and the customer service is great!

7 years ago

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Alan Encinitas, CA

I haven't had to use it enough, but the representatives I've spoken to were very professional.

7 years ago

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Carolyn Fox Lake, IL

We haven't had to use it, but their customer service is good, and it's given us a peace of mind.

7 years ago

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Verified Customer

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Emma&Noah Vallejo, CA

My mother in law uses it because she likes going outside, and was afraid of falling. We haven't received it yet, but the salesperson was fine.

7 years ago

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Netta Johnson City, TN

It's a great system! I feel more secure now. I know I'll get help if I fall.

7 years ago

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Louise Milton, FL

It makes me feel safer, and the representative I spoke to was just fine. I haven't used it yet, so it's been an average experience so far.

7 years ago

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Verified Customer

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Michael Tulsa, OK

Mobile Help makes you feel safe, plus, their representatives were knowledgeable and of really help.

7 years ago

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Lynn&Sally Kalamazoo, MI

Have had no need to use them yet, but, my monthly check-ins are answered right away.

7 years ago

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Verified Customer

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Mary Doylestown, PA

Because every time I've contacted them they have been very helpful.

7 years ago

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Reva Laguna Woods, CA

Because. I did not appreciate paying 3 months advance to cancel.

7 years ago

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Verified Customer

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Patricia

Prompt to answer. Very polite and helpful. Equipment works well.

7 years ago

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Karen

Really haven't had to use the service, when tested they responded just fine.

7 years ago

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Rae Houston, TX

Good emergency service, good customer service, reliable equipment.

7 years ago

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Doris Lousiville, KY

Very efficient! I had mine go off by accident and the response was immediate.

7 years ago

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Thomas Downey, CA

Good response time. Accurate instructions given to local fire department.

7 years ago

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BettyAnn Saint Charles, IL

MobileHelp has been responsive to my Mother's needs. The equipment is easy to use.

7 years ago

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Nadine Cumming, IA

Great customer service. Friendly polite always there to assist you.

7 years ago

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David&Cecile Austin, TX

Listen to the issues and responded kindly, quickly and effectively.

7 years ago

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Vivian Bakersfield, CA

I have had two false alarms and they were answered as if it was a real need.

7 years ago

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Helen&Chesley Wetumka, OK

because I have needed them 3 times and they have been there for me

7 years ago

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Kelly Walhalla, SC

I Bought it for my parents but haven't had to use it yet.it was very easy to install

7 years ago

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Linda Paris, TX

I can go anywhere and feel safe when I take my Mobile Help Button and device.

7 years ago

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William Williamson, NY

I have never needed them in an emergency but they have been very responsive in accidental alarms

7 years ago

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Teresa Clermont, FL

So far it's been good.buttons are too sensitive . thanks no emergency yet..

7 years ago

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Laurie Olathe, KS

They lied about the price I would pay, saying my first payment was on a "special" when it wasn't presented as a special and the actual price never revealed.

7 years ago

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Lloyd

I like being able to go and do with not having to worry about needing help

7 years ago

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Sarah Trim Concord, CA

The equipment is fine; it charges pretty quickly. Plus, their sales team was alright. I actually purchased the necklace and the watch; the watch is nice.

7 years ago

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Verified Customer

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Claire Cosker Indialantic, FL

Heard about them online and decided I needed it because I have dementia. Using it has been good.

7 years ago

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Lisa Abrams Milroy, IN

Everything with MobileHelp has gone pretty well. The only thing I'd say about the service is that the alerts keep going on and off.

7 years ago

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Robert Leal Walsenburg, CO

I heard about them on TV and I decided that I need it. I am 70 years old and I live alone.

7 years ago

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Michael Myers Rockville, IN

I'm happy with the product. It does what they said it should do.

7 years ago

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MB Kershaw, SC

My daughter got the service for me, and it works great. I'm quite satisfied.

7 years ago

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Callie Carrier El Paso, TX

I have used the system twice, and have had very good results. Very satisfied.

7 years ago

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Barbara Bugbee Sierra Vista, AZ

I haven't had to really use it, but they're there when I need them!

7 years ago

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William, Loretta Sims Indio, CA

Mobile Help has been very helpful when I've called them a couple times.

7 years ago

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Verified Customer

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CSS Chesterfield, MO

I haven't had any problems and the people at Mobile Help have been excellent.

7 years ago

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Clark

Performs as advertised. Fortunately I have not had to use it, but I have dropped it and it worked fine.

9 months ago

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Chris Fernandina Beach, FL

As her son, I think it's great. At first she was saying 'NO', too heavy. After I got her to wear the necklace for a day it became a keeper. Relief on my end. Thanks!

1 year ago

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Charlotte Arnold Hood River, OR

Easy to work with and very quick to respond to my mother’s two “false alarms”! Makes me feel confident and makes Mom confident as well!

1 year ago

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Loretta Framingham, MA

Recently purchased the unit. Everything seems to be OK. Have not had a chance so use it other than one test performed by me, which was fine.

1 year ago

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Pam Gay TX

We received it quickly! Was easy to set up! My mother (and myself) feel more secure now that she has it! It’s a Godsend! I am so grateful!

1 year ago

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Felix Philadelphia, PA

Very responsive to calls. Sometimes the button will be pressed by accident. When you push to cancel; it doesn't cancel and will go to the call center.

1 year ago

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Maribel Medina Placentia, CA

So far Service itself has been good. However, not so satisfied with having my mom recharge the device every other day. Battery life needs be improved.

1 year ago

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Anne Roberson Charlotte, NC

I have not had to use your service since I bought into this service I tried to contact 2 days ago and could not I have misplaced the box with the instructions on how to use your machines..Judy M recomended you to me..Please contact me

1 year ago

Reply from MobileHelp

Hi Anne, Thank you for taking the time to contact us regarding this concern. We are constantly looking for ways to provide our customers with the best possible experience and peace of mind while using our equipment for coverage. We value your feedback and we are glad to see that you were able to connect directly with our Technical Support team for assistance with your inquiry. Please do not hesitate to get back in touch with us if you have any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207.

Aug. 2nd, 2023

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Gerda Versailles, KY

It has worked fine. We have the fall alert and it goes off more than my mom would like (when she's sleeping), but she is able to cancel it.

1 year ago

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Barbara Lake Oswego, OR

I may have a battery problem. I’m Needing to charge too often. This does not give me the piece of mind I purchased this for. I don’t want it to fail while I am out and about.

1 year ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any inconvenience you are experiencing due to battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 26th, 2023

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Marcia Grand Rapids, MI

my mom fell at 2am the fall monitor worked flawlessly. I'm 10 Min from her residence. when I got there the paramedics. were already in her Room.

1 year ago

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Naomi Meyer Moscow, PA

The speaker for my necklace is a little large and heavy, so I use the smaller , lightweight one for falls. I have not had occasion to give it a trial, fortunately.

1 year ago