Name: MobileHelp
Rating: 4.6

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Verified Customer

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Patricia

Prompt to answer. Very polite and helpful. Equipment works well.

7 years ago

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Verified Customer

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Karen

Really haven't had to use the service, when tested they responded just fine.

7 years ago

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Verified Customer

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Rae Houston, TX

Good emergency service, good customer service, reliable equipment.

7 years ago

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Verified Customer

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Doris Lousiville, KY

Very efficient! I had mine go off by accident and the response was immediate.

7 years ago

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Verified Customer

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Thomas Downey, CA

Good response time. Accurate instructions given to local fire department.

7 years ago

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Verified Customer

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BettyAnn Saint Charles, IL

MobileHelp has been responsive to my Mother's needs. The equipment is easy to use.

7 years ago

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Verified Customer

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Nadine Cumming, IA

Great customer service. Friendly polite always there to assist you.

7 years ago

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Verified Customer

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David&Cecile Austin, TX

Listen to the issues and responded kindly, quickly and effectively.

7 years ago

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Verified Customer

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Vivian Bakersfield, CA

I have had two false alarms and they were answered as if it was a real need.

7 years ago

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Verified Customer

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Helen&Chesley Wetumka, OK

because I have needed them 3 times and they have been there for me

7 years ago

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Verified Customer

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Kelly Walhalla, SC

I Bought it for my parents but haven't had to use it yet.it was very easy to install

7 years ago

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Verified Customer

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Linda Paris, TX

I can go anywhere and feel safe when I take my Mobile Help Button and device.

7 years ago

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William Williamson, NY

I have never needed them in an emergency but they have been very responsive in accidental alarms

7 years ago

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Teresa Clermont, FL

So far it's been good.buttons are too sensitive . thanks no emergency yet..

7 years ago

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Verified Customer

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Laurie Olathe, KS

They lied about the price I would pay, saying my first payment was on a "special" when it wasn't presented as a special and the actual price never revealed.

7 years ago

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Verified Customer

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Lloyd

I like being able to go and do with not having to worry about needing help

7 years ago

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Verified Customer

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Sarah Trim Concord, CA

The equipment is fine; it charges pretty quickly. Plus, their sales team was alright. I actually purchased the necklace and the watch; the watch is nice.

7 years ago

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Verified Customer

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Claire Cosker Indialantic, FL

Heard about them online and decided I needed it because I have dementia. Using it has been good.

7 years ago

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Verified Customer

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Lisa Abrams Milroy, IN

Everything with MobileHelp has gone pretty well. The only thing I'd say about the service is that the alerts keep going on and off.

7 years ago

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Verified Customer

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Robert Leal Walsenburg, CO

I heard about them on TV and I decided that I need it. I am 70 years old and I live alone.

7 years ago

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Verified Customer

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Michael Myers Rockville, IN

I'm happy with the product. It does what they said it should do.

7 years ago

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MB Kershaw, SC

My daughter got the service for me, and it works great. I'm quite satisfied.

7 years ago

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Callie Carrier El Paso, TX

I have used the system twice, and have had very good results. Very satisfied.

7 years ago

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Barbara Bugbee Sierra Vista, AZ

I haven't had to really use it, but they're there when I need them!

7 years ago

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Verified Customer

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William, Loretta Sims Indio, CA

Mobile Help has been very helpful when I've called them a couple times.

7 years ago

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Verified Customer

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CSS Chesterfield, MO

I haven't had any problems and the people at Mobile Help have been excellent.

7 years ago

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Clark

Performs as advertised. Fortunately I have not had to use it, but I have dropped it and it worked fine.

10 months ago

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Chris Fernandina Beach, FL

As her son, I think it's great. At first she was saying 'NO', too heavy. After I got her to wear the necklace for a day it became a keeper. Relief on my end. Thanks!

1 year ago

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Charlotte Arnold Hood River, OR

Easy to work with and very quick to respond to my mother’s two “false alarms”! Makes me feel confident and makes Mom confident as well!

1 year ago

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Loretta Framingham, MA

Recently purchased the unit. Everything seems to be OK. Have not had a chance so use it other than one test performed by me, which was fine.

1 year ago

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Pam Gay TX

We received it quickly! Was easy to set up! My mother (and myself) feel more secure now that she has it! It’s a Godsend! I am so grateful!

1 year ago

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Felix Philadelphia, PA

Very responsive to calls. Sometimes the button will be pressed by accident. When you push to cancel; it doesn't cancel and will go to the call center.

1 year ago

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Maribel Medina Placentia, CA

So far Service itself has been good. However, not so satisfied with having my mom recharge the device every other day. Battery life needs be improved.

1 year ago

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Anne Roberson Charlotte, NC

I have not had to use your service since I bought into this service I tried to contact 2 days ago and could not I have misplaced the box with the instructions on how to use your machines..Judy M recomended you to me..Please contact me

1 year ago

Reply from MobileHelp

Hi Anne, Thank you for taking the time to contact us regarding this concern. We are constantly looking for ways to provide our customers with the best possible experience and peace of mind while using our equipment for coverage. We value your feedback and we are glad to see that you were able to connect directly with our Technical Support team for assistance with your inquiry. Please do not hesitate to get back in touch with us if you have any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207.

Aug. 2nd, 2023

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Gerda Versailles, KY

It has worked fine. We have the fall alert and it goes off more than my mom would like (when she's sleeping), but she is able to cancel it.

1 year ago

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Barbara Lake Oswego, OR

I may have a battery problem. I’m Needing to charge too often. This does not give me the piece of mind I purchased this for. I don’t want it to fail while I am out and about.

1 year ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any inconvenience you are experiencing due to battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 26th, 2023

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Marcia Grand Rapids, MI

my mom fell at 2am the fall monitor worked flawlessly. I'm 10 Min from her residence. when I got there the paramedics. were already in her Room.

1 year ago

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Naomi Meyer Moscow, PA

The speaker for my necklace is a little large and heavy, so I use the smaller , lightweight one for falls. I have not had occasion to give it a trial, fortunately.

1 year ago

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Cathy Farmer Farmington, ME

I feel more secure at night in case I fall because I will have help if I need it. However, the internet kicks out occasionally and I'm afraid it won't work when I need it.

1 year ago

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Robert Hauser Philadelphia, PA

"Mini" device is too large. Loop is too short. It constantly goes off, detecting a "fall" that has not occurred while I am showering or when I roll over in bed. Sometimes the AT&T link does not work in my apartment, and the device does not connect to Wi-Fi. While, in principle, I could wear it all the time, I now do so only at night and in the early morning, before I put on my Apple watch, which also has protective features. The MobileHelp service was a bad investment on my part.

1 year ago

Reply from MobileHelp

Hi Robert, We received your review and we are sorry to hear about the issues you have been experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We will be happy to provide you with any equipment replacements needed. We also have different systems available and can assist with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 19th, 2023

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James

From my initial call inquiring about the device, to implementation and usage everything exceeded my expectations. Thank you.

1 year ago

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Verified Customer

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Cynthia Columbus, GA

I like the convenience and ease of using this monitoring system. I'm impressed with it and I like the fact that you have already connected me EMS.

1 year ago

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Verified Customer

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diana Jacksonville, FL

So far..so good.. It' s hard to rate a service you hope to never use, but they do make the service easy to acquire and will work with your budget..

1 year ago

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Verified Customer

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Lucille Turner, ME

The product is very good & I am glad my Dad is using it. I do need to reach out to customer service to put contacts in. Not sure how that works.

1 year ago

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Verified Customer

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Kathlene Concord, NH

I like receiving the alerts when a fall is detected. I was not aware of how many times my dad was falling until we got him this device. Thank you for everything you do.

1 year ago

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Verified Customer

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Pam Jackson

Very easy for our father to use! My sister and I have a peace of mind knowing our father is safer being alone now that he wears his MobileHelp!

1 year ago

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Verified Customer

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Martha Pierre Brooklyn, NY

I am very happy with my customer service and customer support experience with MobileHelp. The device was easy to resemble and utilize.

1 year ago

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Verified Customer

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Richard Jacksonville, FL

I have only used the help button once, when I fell in my living room. I pressed the button and help was here in five minutes.

1 year ago

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Verified Customer

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Lori Davis Abingdon, VA

Representative was helpful; ordering and set up processes were both quick and easy. Product is working as it was intended to do.

1 year ago

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Verified Customer

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Angela GA

Fast response times even when it’s a false alarm. Gives my aunt a secure feeling that help is just a push of a button away.

1 year ago