Name: MobileHelp
Rating: 4.6

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Verified Customer

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Senior user Chesterfield, VA

Quick phone response by an individual who is polite and easy for me to understand

6 years ago

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Verified Customer

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Robert Tolliver Albuquerque, NM

I shopped and it seems the best deal. Every time I called I had good support.

6 years ago

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Verified Customer

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Ralph Pina

Mobile Help does everything for me. The customer service is the best.

6 years ago

Reply from MobileHelp

Ralph,
Thank you so much for your kind review! We pride ourselves in providing a great experience to our customers and are so happy to hear that you have experienced that! Thank you for being a valued part of the MobileHelp family!

Kind Regards, MobileHelp

Feb. 1st, 2018

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Verified Customer

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Howard Price Glasgow, WV

I tried it and it worked well. They're available 24 hours and it works great.

6 years ago

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Verified Customer

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James Washington Brandywine, MD

I've only tested it. They answered the phone when I called, when I used it.

6 years ago

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Verified Customer

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Gerrard Clay Daphne, AL

They were the first ones that I found on the internet. I haven't had to use it yet, but it all seems ok.

6 years ago

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Verified Customer

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Phyllis Meyers Lake Worth, FL

Someone else decided on it and got it for me. I've never had to use it, but it's easy to use.

6 years ago

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Verified Customer

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Patrick

emergency experience needing a trip to the hospital for stents.

6 years ago

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Verified Customer

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Annie Griffin

Great response anytime the alarm has been activated. Very pleased

6 years ago

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Verified Customer

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Polly

I Have not had to actually use product, thankfully. Staff is great!

6 years ago

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FWP

Rapid and dependable response by courteous and helpful operators.

6 years ago

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BarbaraStansfield

I had good help setting up the equipment. Haven't needed any other help.

6 years ago

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DorothyChristiansen

Have had one or two false alarms but now know for sure that there is a fast response to alarms.

6 years ago

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Ron MartinPam Bennet- Wallberg

Very simple process to get the needed equipment and to set it up.

6 years ago

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Verified Customer

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Kittie Jane Speer Union, MO

I saw it advertised on a T.V. commercial and decided to get it. I haven't had to use it yet, but the device that detects falls is too sensitive.

7 years ago

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Nancy Fram Dundalk, MD

I went with it because it had good promotions. I've never had to use it though.

7 years ago

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Phillip Miles Surprise, AZ

The timing of it when I got the call was just convenient so I decided to try it. I haven't had to use it yet though.

7 years ago

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r klein Delray Beach, FL

i was impressed with my salesman * with the speed of replacement of my unit when defective.

7 years ago

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DEE Mesquite, TX

wE HAVE NOT HAD ANY ISSUES AND THE CUSTOMER SERVICE IS ALWAYS HELPFUL WHEN I CALL

7 years ago

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I Trust Las Vegas, NV

Zero errors thus far. All tests and questions worked and were answered well.

7 years ago

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Zigmond Los Angeles, CA

They are very responsive and forgiving when it is a false alert for the fall detection.

7 years ago

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Niles Hoergers' Niles, MI

Integrity: they are what they represent themselves and their products to be

7 years ago

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john payne Takoma Park, MD

professionalism and efficiency are greatly welcomed and appreciated

7 years ago

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Verna Poole Fort Lauderdale, FL

Quick to respond , I'm able to feel secure in my everyday experiences

7 years ago

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R smith Buena Park, CA

prompt kind caring and curtious great service nice to know they are always there

7 years ago

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Arnold Shaffer Davison, MI

because they go anywhere my husband goes and are always there to help

7 years ago

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anonymous Fremont, CA

I I can't really say as I have not had to call them. I think they are expensive and I do not like having a lock box on my door there must be a better way for emergencies

7 years ago

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Barbara Center Point, TX

They travel with me where ever I go in state or out of state

7 years ago

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anonymous Twin Falls, ID

I get different answers each time I make a telephone contact. How far does my system extend/reach from the base?

7 years ago

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Kay Vartenisian Powder Springs, GA

My Mom is wearing the necklace and she fell the other day and the alarm did not go off.

7 years ago

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shirley Austin, TX

punched button accidentaly they came immediately & notified my son

7 years ago

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Spring Syracuse, NY

Every event,guestion was handled quickly and professionally.

7 years ago

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Shirley Nielsen Milford, NH

I have not had to use them yet. But there custsomer service was very good and so was there price

7 years ago

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Matt, caretaker of mom! Pasadena, MD

excellent start up communication. excellent service responders

7 years ago

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Fred Akron, OH

They responded quickly and contacted my family member right away.

7 years ago

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Earl

Customer service is outstanding! & product so easy, and affordable

7 years ago

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Noni Torrington, WY

Need voice contact on all devices. Have had no real emergency since purchase. Need more time to evaluate

7 years ago

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Sherri Aiea, HI

The folks I talked on the phone were very helpful and pleasant.

7 years ago

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Mary Roselle Park, NJ

Currently have only had to test machine each month to see if it is working properly

7 years ago

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Vaughn Virginia Beach, VA

Although the service is fine and I feel safer, I don't like that there's too many answering machines. I prefer talking to a live person.

7 years ago

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Mary Chicago, IL

Everything seems to be on track, the pricing is good, and the customer service is great!

7 years ago

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Alan Encinitas, CA

I haven't had to use it enough, but the representatives I've spoken to were very professional.

7 years ago

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Carolyn Fox Lake, IL

We haven't had to use it, but their customer service is good, and it's given us a peace of mind.

7 years ago

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Emma&Noah Vallejo, CA

My mother in law uses it because she likes going outside, and was afraid of falling. We haven't received it yet, but the salesperson was fine.

7 years ago

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Netta Johnson City, TN

It's a great system! I feel more secure now. I know I'll get help if I fall.

7 years ago

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Louise Milton, FL

It makes me feel safer, and the representative I spoke to was just fine. I haven't used it yet, so it's been an average experience so far.

7 years ago

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Michael Tulsa, OK

Mobile Help makes you feel safe, plus, their representatives were knowledgeable and of really help.

7 years ago

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Lynn&Sally Kalamazoo, MI

Have had no need to use them yet, but, my monthly check-ins are answered right away.

7 years ago

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Mary Doylestown, PA

Because every time I've contacted them they have been very helpful.

7 years ago

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Reva Laguna Woods, CA

Because. I did not appreciate paying 3 months advance to cancel.

7 years ago