Name: MobileHelp
Rating: 4.6

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Mrs. S

A little pricey but they answer quickly. The mobile unit charger did not work...had to get and wait on a new one. Customer svc excellent. Fast response time.

6 years ago

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Carrie Delmar, NY

Very friendly, helpful and informative. All my questions were answered thoroughly and the services provided are more than we expected.

6 years ago

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Jerry Handloff Bensalem, PA

DO NOT buy this. I fell 4 times and the fall detection pendant didn’t go off, one of which I fractured my pelvis. Instead, buy the series 4 Apple Watch for a one time purchase of approximately $350, which is less the 1 year of Mobile Help. It has fall detection, GPS, unlike theirs, actually gives correct location, waterproof, EKG and a ton of other features. Download the Smart911 app, so the responders will have a complete profile and emergency contacts immediately. No monthly monitoring charge and it actually works correctly. I tested it.

6 years ago

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John M.

Fast and very easy set up. Customer care is great with no long term contracts. Easy testing of the unit to ensure proper operating systems.

6 years ago

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Justasking

The representative was very good at answering my questions and understanding my situation. I mainly was trying to find out how much the service would cost, but there was a little too much pressure to buy now than I care for.

7 years ago

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Harriet Saltzman San Jose, CA

I have been a bit disappointed. Setup was okay, but in testing the ‘call in progress’ was a bit long. Also received a ‘fall notice’ when I did not fall. And when I did nothing happened. What is going on?

7 years ago

Reply from MobileHelp

Harriet, Thank you for your feedback and we are sorry for any frustration you have experienced. We have submitted a ticket for Technical Support to reach out to you regarding any issues you have had with your system. Once again, we apologize and we look forward to speaking to you. Best Regards, MobileHelp

Aug. 15th, 2018

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Jan Van Schepen Longwood, FL

Poor explanation of equipment during sales presentation. Really annoying follow up to input the profile. I made an appointment to do so, it was ignored and calls came in at random times.

7 years ago

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Anne Sumper Deerfield Beach, FL

Last November I purchased the MobileHelp system. Set it up, tested it and it malfunctioned. My husband's wellbeing was in jeopardy. I called MH, returned the equipment and NEVER GOT A CREDIT TO MY CARD. I put the charge in dispute. NOW, MH has had the nerve to re-bill me the original charge. This is credit card fraud. I'm taking legal action.

7 years ago

Reply from MobileHelp

Dear Anne,

Thank you for contacting MobileHelp. We show that you were provided a full refund in December 2017. As per our phone conversation, we are happy to know that you spoke to your bank and they also confirmed that you were in fact refunded . Please let us know if you have any additional questions or concerns.

Best Regards, MobileHelp

Mar. 19th, 2018

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Marie E. Remmert San Antonio, TX

I truly belive that haaaving your service is one that all seniors should have. When we neede help you where there and for this I Thank You Marie

8 years ago

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Janet Westerling

I have been fortunate enough to not needed help with my mobile help equipment. I feel lucky to have it as a back up if I need help.

9 years ago

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A K OConnor

Only had to use once, but it was very helpful, had ambulance here within a very short time. and stayed on until they arrived, and we left for the hospital.

9 years ago

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Melinee Blair Casa Grande, AZ

I'm very pleased with this product. I had to use it five weeks after getting it set up. It was one of the best decisions I've made.

9 years ago

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Chris guardiani

I'm looking at this for my mom and I think it's going to be perfect. The information and what I've seen so far on the web about Mobilehelp is great.

9 years ago

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Jaye Levy Irvine, CA

Recently, my wrist band must have been bumped by accident and emergency help showed up at an event I attended. They certainly were responsive.

9 years ago

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Rose Willenborg Lexington Park, MD

I had a situation last nite and I pushed the pendant for help.It did not work and so it is not reliable.Mean's that it is statilite they should have know there was an issue with the unit. I would not recommend this as a service.They speak to you as a child. I was told they will still get there money from my account until they get their unit back. I mailed it back to them today, they should have it Tuesday. however they will not get the money. I closed the account so I don't have to listen to them say we don't want to lose you.

9 years ago

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Verified Customer

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Pamela

The pendant is real sensitive. You really have to watch how you move

1 year ago

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Verified Customer

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Elizabeth

It was easy to sign up and I appreciate the rate.

1 year ago

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Lynm Wilkens

Haven't used it but that is good. Its there if I need it.

1 year ago

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Joy Hobbs

It works well. Easy to use. Gives pur family peace of mind.

1 year ago

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Bethany Custer

Liked simplicity of the system and the speed of the response

1 year ago

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Greg

Great service for love ones with Alzheimer’s or Dementia

1 year ago

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Verified Customer

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Vickie

That I can go anywhere and be covered with my GPS unit.

1 year ago

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Verified Customer

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Mary

I like the quick response from the emergency team

1 year ago

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Charles

Very nice unit and easy to use chaeger.

1 year ago

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Joe Swiderski

Original had an issue connecting after a return all went well

1 year ago

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Lance

Very easy to install and get operational

1 year ago

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Helen

Employees are quick to respond to an alert.

1 year ago

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Jane

Great product! Very easy to understand and use!

1 year ago

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Celeste Newman

A nice necklace instead of the small “box” to wear with nice clothes.

1 year ago

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julie sowers

Wish the battery didn't need charged so often, but that's life

1 year ago

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Gerry C

Great phone and support customer service.

1 year ago

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Charles

Everything seems to be ok working fine now

1 year ago

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Tamara

The pricing and quality of the equipment.

1 year ago

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Tim Bryson

Overall service friendly staff quick response

1 year ago

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Ronald

I like the response time when one falls.

1 year ago

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Louise Bruch

Charging it every night. Testing every week. I do not like

1 year ago

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Naomi

INSTANT RESPONSE WHEN THE ALERT WENT OFF BY MISTAKE

1 year ago

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Helen

Great response time even when false alarm.

1 year ago

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amy willard

Wish the battery did not have to be charged daily. Otherwise its great.

1 year ago

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Carol

I like the idea that it goes with me wherever I go.

1 year ago

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Shirley

We like the ease of use and speed of response.

1 year ago

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Darren

Very user friendly. Works great for my dad.

1 year ago

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Alicia Biggs

Easy, safe and reliable. Very friendly and helpful

1 year ago

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Lucille

Customer service fine and so is the equipment…easy to use

1 year ago

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Michele Spink

Inexpensive and solid equipment good value

1 year ago

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Robert

Great customer service and quality product

1 year ago

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Gerald Hightstown, NJ

Very easy to deal with. Simple to hook up

1 year ago

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Sandra J Entrup Raleigh, NC

Operatorss are very helpful, polite and willing to listen.

1 year ago

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Annie Sleboda Chicago, IL

Professional,kind and knowledgeable staff

1 year ago

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Verified Customer

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Carol Whitesboro, NY

Very pleased with device. Customer service excellent.

1 year ago