Name: MobileHelp
Rating: 4.6

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Verified Customer

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John Las Vegas, NM

I am very happy with this system. They have been responsive to my calls.

6 years ago

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Verified Customer

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Bonnie Jefferson, WI

They are really alert about calling me even if I just bump the device.

6 years ago

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Verified Customer

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Anne

Every time I get in the shower it goes off and they call. It keeps announcing false fall alarms.

6 years ago

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Verified Customer

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Robert

My husband fell once in the house and they immediately let us know.

6 years ago

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Verified Customer

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Altha

My experience with customer service so far was excellent. I wear it constantly.

6 years ago

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Verified Customer

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Edgar

I knocked off the medallion on my chest and they did come. It worked very well.

6 years ago

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Verified Customer

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Ruth

I've had a few questions and they were answered to the point that I understood.

6 years ago

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Verified Customer

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Angelina

I know I'll be ok because when I set it up, they answered the call right away.

6 years ago

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Verified Customer

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Brenda

I can go anywhere with it and it's very comfortable. I have the wrist one.

6 years ago

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Verified Customer

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Jean

I accidentally signaled them twice and they were very quick to respond.

6 years ago

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Verified Customer

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Lane

You can use it anywhere, even if you're out in a lake or somewhere.

6 years ago

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Verified Customer

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Norine

I appreciate that I have different choices like the necklace or the watch.

6 years ago

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Verified Customer

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Joyce Cocoa, FL

They were helpful in getting me started with it. I trust them.

6 years ago

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Verified Customer

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Elizabeth Eden Prairie, MN

They have an excellent response each time I've had a false alarm.

6 years ago

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Verified Customer

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Diana Lampson-Wells Citrus Heights, CA

I have had several false alarms, and everybody's been helpful.

6 years ago

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Verified Customer

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Patricia And Thomas Stockton, CA

I like the GPS aspect and when the alarm accidentally went off they were prompt to answer.

6 years ago

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Verified Customer

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Rothman

Each time I test the system they get back to me in an adequate time.

6 years ago

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Verified Customer

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Ronny

They're prompt. They call right away when you press the button.

6 years ago

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Verified Customer

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Lillian

They come right away when I hit the button. It works when I hit it.

6 years ago

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Verified Customer

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Marlene

Customer service is very prompt. They are very nice, even though I accidentally pushed the button.

6 years ago

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jim

they do as they advertise and the system is very mobile and inexpensive

6 years ago

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Verified Customer

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Great Help with Our Mom

The necklace is not as sensitive as the wrist band, we're calling about that issue soon.

6 years ago

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Verified Customer

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Joy Bishop

Tests, customer service,etc.were great! Have not needed actual help so cannot give 5

6 years ago

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Verified Customer

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Irene Austin, TX

Easy to use. Reliable. Convenient I can take it with me Light weight

6 years ago

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Verified Customer

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Ann Jordan Maryville, TN

We are just starting out. Service and product have been excellent so far.

6 years ago

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Verified Customer

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Juanita Bkack San Diego, CA

They are right there when I need them. Answer every question.

6 years ago

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Verified Customer

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Janice Safety Harbor, FL

Tests received good response both from home base to away from home.

6 years ago

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Verified Customer

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Mary Palm City, FL

Excellent customer service. Confidence in the system we purchased.

6 years ago

Reply from MobileHelp

Thank you for your kind words! We love getting this type of feedback!

Aug. 10th, 2018

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Verified Customer

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Tim Case Marysville, OH

Very helpfull when calling and will modify account when needed

6 years ago

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Verified Customer

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Anonymous Minneapolis, MN

when my call watch went haywire they go me a new watch very quickly

6 years ago

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Verified Customer

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Joan Glen Rock, PA

haven't fallen since I got MobileHelp but customer service has been very helpful

6 years ago

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Verified Customer

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R. Webster Wasilla, AK

Quick response to a fall out in my garage while working on a project.

6 years ago

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Verified Customer

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Thomas

Since it has a GPS tracker in it, if I fall it will tell them where I am.

6 years ago

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Verified Customer

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Jane

The representative I worked with was very thorough, and I feel a lot safer with it.

6 years ago

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Carol

My device works wonderfully. If I fell I know they'd be right there for me.

6 years ago

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M. Tampa, FL

Every time I've had a question it's been answered quickly and very plain.

6 years ago

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Nancy

As so far am satisfied just wish the bracelet was a bit smaller

6 years ago

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Verified Customer

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Marge

Easy and dependable. Always can rely on them. Thank you so much!

6 years ago

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Verified Customer

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Gardenlily

Because of the quick response, quality of service and equipment.

6 years ago

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Verified Customer

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John Hart

great price, great reps, great response for the one false fall alert we had

6 years ago

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Verified Customer

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Katherine Resko

Their response to the alert and assistance with programming.

6 years ago

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happy user

easy to use, love the small GPS device--fits easily in a pocket or purse

6 years ago

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Mary Lake Charles, LA

I accidentally pushed it and it came right on, it just took a few seconds.

6 years ago

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Verified Customer

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Patricia St. Petersburg, FL

They have answered all my questions when we first started out.

6 years ago

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Verified Customer

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Zoe Columbus, OH

It's a really touchy device. It will just go off when it wants to. If it goes off, I'll hurry and rush to our device box to turn it off.

6 years ago

Reply from MobileHelp

Zoe,

We are sorry to hear you are having issues with false alarms. Please contact technical support at 877-827-6207, Option 1 so that can go over ways to limit false alarms and make sure your help button is working properly. We look forward to speaking to you.

Best Regards,

MobileHelp

Jul. 26th, 2018

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Verified Customer

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Robert A Fordland, MO

I'm pretty upset with this company. I signed up for the service, and I've been billed already. I have not gotten any of the equipment, even though they've billed me.

6 years ago

Reply from MobileHelp

Dear Robert,

We are sorry to hear this, however, we believe you may have us confused with another company since you cancelled your original order with us before it shipped. We never billed you for this order, since the order never shipped. If you have any questions regarding this, please contact customer care at 877-827-6207.

Best Regards, MobileHelp

Jul. 24th, 2018

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Verified Customer

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Jacob Nanuet, NY

One thing I do not like about the product is that it goes of without any warning, even if I don't actually press the alarm.

6 years ago

Reply from MobileHelp

Jacob,
We are sorry to hear you are having issues with false alarms. Please contact technical support at 877-827-6207, Option 1 so that can go over ways to limit false alarms and make sure your help button is working properly. We look forward to speaking to you. Best Regards, MobileHelp

Jul. 26th, 2018

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Verified Customer

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Happy customer Rockville, MD

Great customer service. Product is simple to use. and it works!

6 years ago

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Verified Customer

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Doris Lozano Chicago, IL

great communication and patient with my mother's questions and concerns.

6 years ago

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Verified Customer

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Audrey

they are very good and was there when I needed them. the set up was very easy

6 years ago