Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Joyce Cocoa, FL

They were helpful in getting me started with it. I trust them.

6 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Eden Prairie, MN

They have an excellent response each time I've had a false alarm.

6 years ago

check_circle

Verified Customer

star star star star star

Diana Lampson-Wells Citrus Heights, CA

I have had several false alarms, and everybody's been helpful.

6 years ago

check_circle

Verified Customer

star star star star star_border

Patricia And Thomas Stockton, CA

I like the GPS aspect and when the alarm accidentally went off they were prompt to answer.

6 years ago

check_circle

Verified Customer

star star star star star

Rothman

Each time I test the system they get back to me in an adequate time.

6 years ago

check_circle

Verified Customer

star star star star star

Ronny

They're prompt. They call right away when you press the button.

6 years ago

check_circle

Verified Customer

star star star star star

Lillian

They come right away when I hit the button. It works when I hit it.

6 years ago

check_circle

Verified Customer

star star star star star_border

Marlene

Customer service is very prompt. They are very nice, even though I accidentally pushed the button.

6 years ago

check_circle

Verified Customer

star star star star star

jim

they do as they advertise and the system is very mobile and inexpensive

6 years ago

check_circle

Verified Customer

star star star star star_border

Great Help with Our Mom

The necklace is not as sensitive as the wrist band, we're calling about that issue soon.

6 years ago

check_circle

Verified Customer

star star star star star_border

Joy Bishop

Tests, customer service,etc.were great! Have not needed actual help so cannot give 5

6 years ago

check_circle

Verified Customer

star star star star star

Irene Austin, TX

Easy to use. Reliable. Convenient I can take it with me Light weight

6 years ago

check_circle

Verified Customer

star star star star star

Ann Jordan Maryville, TN

We are just starting out. Service and product have been excellent so far.

6 years ago

check_circle

Verified Customer

star star star star star

Juanita Bkack San Diego, CA

They are right there when I need them. Answer every question.

6 years ago

check_circle

Verified Customer

star star star star star

Janice Safety Harbor, FL

Tests received good response both from home base to away from home.

6 years ago

check_circle

Verified Customer

star star star star star

Mary Palm City, FL

Excellent customer service. Confidence in the system we purchased.

6 years ago

Reply from MobileHelp

Thank you for your kind words! We love getting this type of feedback!

Aug. 10th, 2018

check_circle

Verified Customer

star star star star star

Tim Case Marysville, OH

Very helpfull when calling and will modify account when needed

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Minneapolis, MN

when my call watch went haywire they go me a new watch very quickly

6 years ago

check_circle

Verified Customer

star star star star star_border

Joan Glen Rock, PA

haven't fallen since I got MobileHelp but customer service has been very helpful

6 years ago

check_circle

Verified Customer

star star star star star

R. Webster Wasilla, AK

Quick response to a fall out in my garage while working on a project.

6 years ago

check_circle

Verified Customer

star star star star star

Thomas

Since it has a GPS tracker in it, if I fall it will tell them where I am.

6 years ago

check_circle

Verified Customer

star star star star star_border

Jane

The representative I worked with was very thorough, and I feel a lot safer with it.

6 years ago

check_circle

Verified Customer

star star star star star

Carol

My device works wonderfully. If I fell I know they'd be right there for me.

6 years ago

check_circle

Verified Customer

star star star star star

M. Tampa, FL

Every time I've had a question it's been answered quickly and very plain.

6 years ago

check_circle

Verified Customer

star star star star star

Nancy

As so far am satisfied just wish the bracelet was a bit smaller

6 years ago

check_circle

Verified Customer

star star star star star

Marge

Easy and dependable. Always can rely on them. Thank you so much!

6 years ago

check_circle

Verified Customer

star star star star star

Gardenlily

Because of the quick response, quality of service and equipment.

6 years ago

check_circle

Verified Customer

star star star star star

John Hart

great price, great reps, great response for the one false fall alert we had

6 years ago

check_circle

Verified Customer

star star star star star

Katherine Resko

Their response to the alert and assistance with programming.

6 years ago

check_circle

Verified Customer

star star star star star

happy user

easy to use, love the small GPS device--fits easily in a pocket or purse

6 years ago

check_circle

Verified Customer

star star star star star

Mary Lake Charles, LA

I accidentally pushed it and it came right on, it just took a few seconds.

6 years ago

check_circle

Verified Customer

star star star star star

Patricia St. Petersburg, FL

They have answered all my questions when we first started out.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Zoe Columbus, OH

It's a really touchy device. It will just go off when it wants to. If it goes off, I'll hurry and rush to our device box to turn it off.

6 years ago

Reply from MobileHelp

Zoe,

We are sorry to hear you are having issues with false alarms. Please contact technical support at 877-827-6207, Option 1 so that can go over ways to limit false alarms and make sure your help button is working properly. We look forward to speaking to you.

Best Regards,

MobileHelp

Jul. 26th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert A Fordland, MO

I'm pretty upset with this company. I signed up for the service, and I've been billed already. I have not gotten any of the equipment, even though they've billed me.

6 years ago

Reply from MobileHelp

Dear Robert,

We are sorry to hear this, however, we believe you may have us confused with another company since you cancelled your original order with us before it shipped. We never billed you for this order, since the order never shipped. If you have any questions regarding this, please contact customer care at 877-827-6207.

Best Regards, MobileHelp

Jul. 24th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Jacob Nanuet, NY

One thing I do not like about the product is that it goes of without any warning, even if I don't actually press the alarm.

6 years ago

Reply from MobileHelp

Jacob,
We are sorry to hear you are having issues with false alarms. Please contact technical support at 877-827-6207, Option 1 so that can go over ways to limit false alarms and make sure your help button is working properly. We look forward to speaking to you. Best Regards, MobileHelp

Jul. 26th, 2018

check_circle

Verified Customer

star star star star star

Happy customer Rockville, MD

Great customer service. Product is simple to use. and it works!

6 years ago

check_circle

Verified Customer

star star star star star

Doris Lozano Chicago, IL

great communication and patient with my mother's questions and concerns.

6 years ago

check_circle

Verified Customer

star star star star star

Audrey

they are very good and was there when I needed them. the set up was very easy

6 years ago

check_circle

Verified Customer

star star star star star_border

Rose Mission, TX

I wish the GPS was in the watch or the pendant. I have a tendency to leave the house without it

6 years ago

check_circle

Verified Customer

star star star star star_border

Pat Vacca

Haven't had to use them for an emergency but they have responded quickly to checks

6 years ago

check_circle

Verified Customer

star star star star star_border

M.L. Omaha, NE

I can go outside with the case that they gave me, and that makes me feel protected.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Wilmington, DE

The bracelet is really convenient, I never have to call in for support.

6 years ago

check_circle

Verified Customer

star star star star star

Joe Anne Robinson Middletown, OH

They have more equipment at a cheaper price, exactly what I was looking for.

6 years ago

check_circle

Verified Customer

star star star star star

Outstanding! Springdale, AR

Honest and knowledgeable customer service. Outstanding product.

6 years ago

Reply from MobileHelp

Thank you for much for you kind words! :)

Jul. 6th, 2018

check_circle

Verified Customer

star star star star star_border

Do Adams Spring Valley, IL

Pendant size is to large and bulky has to be worn visibly to everyone Embarrassing

6 years ago

Reply from MobileHelp

Do,

We are sorry that you feel that pendant is embarrassing to wear. By wearing it outside the clothing, you can access the button easier to press for help and if you have a fall detection pendant, if you were to keep it inside you clothing and you fell, the button can't move the way it should to detect a fall. Please let us know if you need any further assistance.

Kind Regards,

MobileHelp

Jul. 6th, 2018

check_circle

Verified Customer

star star star star star

Satisfied customer for loved ones using the product

Very responsive staff. and always willing to explain products

6 years ago

check_circle

Verified Customer

star star star star star

Berta Brooklyn, NY

They call quickly and help. They are easy to understand and thorough.

6 years ago

check_circle

Verified Customer

star star star star star

Augest McAdoo, PA

Very quick respond to motion detection as making sure everything is fine

6 years ago

check_circle

Verified Customer

star star star star star

morris mcdonald Yuma, CO

communication is great we appreciate knowing someone is there

6 years ago

check_circle

Verified Customer

star star star star star

Kela Port Orange, FL

easy to use, very courteous customer service, even can use out of town

6 years ago