Name: MobileHelp
Rating: 4.6

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Verified Customer

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Robert Billings Oakley, CA

Quick service and easy setup. I feel satisfied.

2 years ago

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Verified Customer

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Owen Haskins Strickland Bailey, NC

Good value and good service, very happy with the service and the equipment...

2 years ago

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Verified Customer

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Rebecca sanchez El Paso, TX

Device not dependable ,charge every nite and sometimes it holds it and others no,goes off even when l dont push button

2 years ago

Reply from MobileHelp

Hi Rebecca Sanchez, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Aug. 4th, 2022

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Verified Customer

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Susan Warmuth Madisonville, TX

Still cannot get protocols correct. You insist on calling hospice instead of doing what I say, even after customized call list.

2 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Aug. 5th, 2022

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Verified Customer

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Diane Fuerstenberg Grafton, WI

Response time from Mobile Help was quick and easy..

2 years ago

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Verified Customer

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Betty Clark Land O Lakes, FL

So far no issues have occurred since started.

2 years ago

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Verified Customer

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Frances Woodward Ottawa, IL

Since I have had a few falls, it makes me feel safe.

2 years ago

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Verified Customer

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Pam merchant Santa Barbara, CA

Kind prompt with concern for Down syndrome client

2 years ago

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Verified Customer

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Eileen Tuominen Lindstrom, MN

Staff was prompt, friendly, helpful with any concern

2 years ago

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Diana Cammarata Wallingford, CT

They have knowledgeable customer service representatives

2 years ago

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Marilyn Ralston Totowa, NJ

I wear the device every day and have had no problems with it.

2 years ago

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Verified Customer

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Evelyn Kuehl Waterloo, IA

It's too sensitive when just changing clothes and it goes off. Haven't really had to use it yet

2 years ago

Reply from MobileHelp

Hi Evelyn, We received your review and we apologize for any inconvenience you are experiencing with the equipment due to false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 9th, 2022

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Verified Customer

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Diane Ndiaye Woonsocket, RI

Very pleasant people on the other end of the call button.

2 years ago

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Verified Customer

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Pat Farrell Webster, NY

Great customer service and fairly priced

2 years ago

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Verified Customer

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Ann Gary Fairfield, IA

Very prompt in assistance when the unit goes off.

2 years ago

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Verified Customer

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susan short Blytheville, AR

All way prompt to call if my mother button is pushed

2 years ago

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Verified Customer

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Jack Morast Lady Lake, FL

outstanding customer service and the product works well

2 years ago

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Verified Customer

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Michael Decker Clifton Park, NY

They respond quickly when the button is pushed.

2 years ago

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Verified Customer

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Daniel W. Levin Scottsdale, AZ

I think the btton is too sensitive and it's too confusing to manipulate " on/off/cancel," etc.

2 years ago

Reply from MobileHelp

Hi Daniel, We received your review and we apologize for the difficulties you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

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Verified Customer

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Carl Synan Gastonia, NC

Excellent customer service. Fast responses to calls

2 years ago

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Verified Customer

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Mary Rudisell Ooltewah, TN

The GPS and fall detection keeps my loved one safe.

2 years ago

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mary vassallo Deerfield Beach, FL

there customer service is always helpful

2 years ago

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Joseph F Ryan Pembroke, MA

answered all my questions and called me when I fell

2 years ago

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Verified Customer

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murrel irigaray Houston, TX

never have a problem bill isalways on time

2 years ago

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Cari Coldren Vaughn, MT

Informative, quick response to alerts, very helpful

2 years ago

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Thuc Nguyen Costa Mesa, CA

Their response is very quick and appropriate.

2 years ago

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Trudy Miller Columbus, OH

Can wear in shower. Never have to take off to charge.

2 years ago

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Jennifer Robb Gladwin, MI

They been able to answer any questions my mom has had

2 years ago

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Joe Colasanto Surprise, AZ

3rd time I've had Mobile Help. Disappointed in them. Difficult to get customer service.

2 years ago

Reply from MobileHelp

Hi Joe, We received your review and we apologize for any inconvenience you have experienced with us. We would like to contact you to help resolve any remaining issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Customer Service team directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Suzanne Schloss Delray Beach, FL

My pendent (neckless) which has a GPS, alarm keeps going off even when I am laying flat on my bed

2 years ago

Reply from MobileHelp

Hi Suzanne, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. We are glad to see that you were able to connect with one of our Technical Support team representatives for assistance with a replacement, and to discuss best practices for avoiding false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are happy to further assist with any additional questions or concerns you may have. Please do not hesitate to contact us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 24th, 2022

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Verified Customer

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David East Hampton, CT

I was told the battery in the pendant lasts 4-5 days and it only lasts about 30 hours

2 years ago

Reply from MobileHelp

Hi David, We received your review and we apologize for any inconvenience you are experiencing with the battery life. Battery life may vary with usage, but if you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Victoria Cooper Wakefield, KS

I hate the necklace, it's too hot in this weather. A wristwatch would work much better.

2 years ago

Reply from MobileHelp

Hi Victoria, We received your review and we apologize for any discomfort you are experiencing with the equipment. We do offer wristband help buttons for those that prefer not to wear anything around the neck. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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christine jenkins Olympia, WA

Safe at home, in the shower, in my car. No batteries

2 years ago

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Verified Customer

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Sandra Trueblood Medaryville, IN

Have had no problems to date, pleased with response.

2 years ago

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lynn stritzel Milwaukee, WI

very dependable & easy to use at reasonable cost

2 years ago

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Joy Hertach Claflin, KS

They were very good when my mom was getting used to the system.

2 years ago

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Thelma Harris Chicago Heights, IL

It wasveasy to sign up and get your service.

2 years ago

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Barbara Saint Charles, MO

They have been responsive and helpful during the set up.

2 years ago

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Vincent Lawrence Pompano Beach, FL

Easy to use, wear and gets immediate response

2 years ago

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Denise Canova Delray Beach, FL

Good sales rep. Very calm, informative.

2 years ago

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Kyle Easterling Bristol, VA

Great product , well constructed, easy to use,

2 years ago

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Verified Customer

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Arthur Stultz Colchester, VT

Communication has been excellent so far.

2 years ago

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Verified Customer

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Anna Sopoci Sandwich, IL

My alarm went off in error and the responders did not show up in the right location.

2 years ago

Reply from MobileHelp

Hi Anna, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 10th, 2022

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Verified Customer

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Susan Swartz Central Point, OR

Simple for my mom to charge unit, but needs to be charged often

2 years ago

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Verified Customer

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Karan L Lowman Leesville, SC

seems to be a great product, not sure of range of devices

2 years ago

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Catherine OBrien Queensbury, NY

Easy to talk with, respond to "mistake" calls immediately

2 years ago

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Beverly Bonner Meredith, NH

Quick response and helpful team with my questions

2 years ago

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Pamela Monroe, NC

The customer service are very informative and helpful.

2 years ago

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ronald blais Greer, SC

Based on previous experience. I believe that calling 911 direct would have been faster.

2 years ago

Reply from MobileHelp

Hi Ronald, We received your review and we are sorry to hear that that you are not completely satisfied with the response time. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to contact you for further assistance. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 3rd, 2022

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Verified Customer

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Karen Salem, OR

Batteries go dead daily, requiring multiple charging, system requires user to wear/carry multiple devices at once

2 years ago

Reply from MobileHelp

Hi Karen, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to contact you for further assistance with your account. We offer a variety of different systems that may better suit your needs, and we would be happy to provide any equipment replacements needed. What would be the best number for us to reach you on? We can also be reached directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022