Best Company badge 10,000 Reviews MobileHelp Logo

MobileHelp

star star star star star_half

7.6

Overall Score

sell See Special Offer chevron_right

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gerri Zimmerman Crest Hill, IL

great customer service; value, trustworthy

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Williams Charlotte, NC

Works well and give me more peace of mind.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert Billings Oakley, CA

Quick service and easy setup. I feel satisfied.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Owen Haskins Strickland Bailey, NC

Good value and good service, very happy with the service and the equipment...

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Rebecca sanchez El Paso, TX

Device not dependable ,charge every nite and sometimes it holds it and others no,goes off even when l dont push button

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Rebecca Sanchez, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Aug. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Susan Warmuth Madisonville, TX

Still cannot get protocols correct. You insist on calling hospice instead of doing what I say, even after customized call list.

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Susan, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Aug. 5th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Diane Fuerstenberg Grafton, WI

Response time from Mobile Help was quick and easy..

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Betty Clark Land O Lakes, FL

So far no issues have occurred since started.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Frances Woodward Ottawa, IL

Since I have had a few falls, it makes me feel safe.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pam merchant Santa Barbara, CA

Kind prompt with concern for Down syndrome client

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eileen Tuominen Lindstrom, MN

Staff was prompt, friendly, helpful with any concern

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Diana Cammarata Wallingford, CT

They have knowledgeable customer service representatives

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Marilyn Ralston Totowa, NJ

I wear the device every day and have had no problems with it.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Evelyn Kuehl Waterloo, IA

It's too sensitive when just changing clothes and it goes off. Haven't really had to use it yet

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Evelyn, We received your review and we apologize for any inconvenience you are experiencing with the equipment due to false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 9th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Diane Ndiaye Woonsocket, RI

Very pleasant people on the other end of the call button.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pat Farrell Webster, NY

Great customer service and fairly priced

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ann Gary Fairfield, IA

Very prompt in assistance when the unit goes off.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

susan short Blytheville, AR

All way prompt to call if my mother button is pushed

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jack Morast Lady Lake, FL

outstanding customer service and the product works well

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Decker Clifton Park, NY

They respond quickly when the button is pushed.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Daniel W. Levin Scottsdale, AZ

I think the btton is too sensitive and it's too confusing to manipulate " on/off/cancel," etc.

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Daniel, We received your review and we apologize for the difficulties you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carl Synan Gastonia, NC

Excellent customer service. Fast responses to calls

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Rudisell Ooltewah, TN

The GPS and fall detection keeps my loved one safe.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

mary vassallo Deerfield Beach, FL

there customer service is always helpful

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joseph F Ryan Pembroke, MA

answered all my questions and called me when I fell

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

murrel irigaray Houston, TX

never have a problem bill isalways on time

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cari Coldren Vaughn, MT

Informative, quick response to alerts, very helpful

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thuc Nguyen Costa Mesa, CA

Their response is very quick and appropriate.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Trudy Miller Columbus, OH

Can wear in shower. Never have to take off to charge.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jennifer Robb Gladwin, MI

They been able to answer any questions my mom has had

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Joe Colasanto Surprise, AZ

3rd time I've had Mobile Help. Disappointed in them. Difficult to get customer service.

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Joe, We received your review and we apologize for any inconvenience you have experienced with us. We would like to contact you to help resolve any remaining issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Customer Service team directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 24th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Suzanne Schloss Delray Beach, FL

My pendent (neckless) which has a GPS, alarm keeps going off even when I am laying flat on my bed

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Suzanne, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. We are glad to see that you were able to connect with one of our Technical Support team representatives for assistance with a replacement, and to discuss best practices for avoiding false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are happy to further assist with any additional questions or concerns you may have. Please do not hesitate to contact us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 24th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

David East Hampton, CT

I was told the battery in the pendant lasts 4-5 days and it only lasts about 30 hours

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi David, We received your review and we apologize for any inconvenience you are experiencing with the battery life. Battery life may vary with usage, but if you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Victoria Cooper Wakefield, KS

I hate the necklace, it's too hot in this weather. A wristwatch would work much better.

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Victoria, We received your review and we apologize for any discomfort you are experiencing with the equipment. We do offer wristband help buttons for those that prefer not to wear anything around the neck. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

christine jenkins Olympia, WA

Safe at home, in the shower, in my car. No batteries

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sandra Trueblood Medaryville, IN

Have had no problems to date, pleased with response.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

lynn stritzel Milwaukee, WI

very dependable & easy to use at reasonable cost

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joy Hertach Claflin, KS

They were very good when my mom was getting used to the system.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thelma Harris Chicago Heights, IL

It wasveasy to sign up and get your service.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara Saint Charles, MO

They have been responsive and helpful during the set up.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vincent Lawrence Pompano Beach, FL

Easy to use, wear and gets immediate response

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Denise Canova Delray Beach, FL

Good sales rep. Very calm, informative.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kyle Easterling Bristol, VA

Great product , well constructed, easy to use,

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Arthur Stultz Colchester, VT

Communication has been excellent so far.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anna Sopoci Sandwich, IL

My alarm went off in error and the responders did not show up in the right location.

2 years ago

MobileHelp Logo

Reply from MobileHelp

Hi Anna, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 10th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Susan Swartz Central Point, OR

Simple for my mom to charge unit, but needs to be charged often

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Karan L Lowman Leesville, SC

seems to be a great product, not sure of range of devices

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Catherine OBrien Queensbury, NY

Easy to talk with, respond to "mistake" calls immediately

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Beverly Bonner Meredith, NH

Quick response and helpful team with my questions

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pamela Monroe, NC

The customer service are very informative and helpful.

2 years ago