Name: MobileHelp
Rating: 4.6

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Verified Customer

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Helen Belden Long Beach, NY

They were reaponsive in a patient way considering my

4 years ago

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Verified Customer

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Charlene Hamilton Carson, CA

Prompt in service when I call. I like that.

4 years ago

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Verified Customer

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CARROLL HANSEN Watertown, SD

I GOT CALLED TWICE AND THEY WERE VERY CURTIOUS AND HELPFUL.

4 years ago

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Verified Customer

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Sandra Ramstrom Topsham, ME

The people are polite and knowledgeable.

4 years ago

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Verified Customer

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patricia rogers Ballston Spa, NY

Quality given unit and response time to a call is great!

4 years ago

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Verified Customer

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Theresa Bingham Kansas City, MO

Needed help setting up system had trouble reaching cust service

4 years ago

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Verified Customer

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Elaine Kinston, NC

The Customer Service I Received Was Great

4 years ago

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Jill Deer Lodge, MT

Very easy to set up and get contacts added.

4 years ago

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Verified Customer

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Rhonda Stone Geneva, AL

They were Very helpful with the install and easy for dad

4 years ago

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Verified Customer

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Bruce Bond Winter Springs, FL

Easy to set up and thorough when responding to alerts

4 years ago

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Verified Customer

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Helen North Port, FL

Easy to set-up. Allows me to remain in my home alone.

4 years ago

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Verified Customer

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Terri Cherwin Roseville, CA

Your techs and customer service were wonderful.

4 years ago

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Verified Customer

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Myrna Martin Willis, TX

I have set mine off and they answered right away

4 years ago

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Linda Amissville, VA

Very helpful in setting up and getting access to website

4 years ago

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Jack Folsom, CA

Because I can't wear it at night because it keeps going off, too sensitive

4 years ago

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Joyce Porter Waynesville, NC

Great product, easy to use, responsive staff.

4 years ago

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Rebecca Cumming, GA

It’s a good service and I would highly recommend this service to others

4 years ago

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Nora Goldschlager Burlingame, CA

Have not used yet but customer care is excellent

4 years ago

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Kathy Rutan Sandia Park, NM

Used once for 911. Very reliable and timely.

4 years ago

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Lisa Sparrow Augusta, ME

Reception issues at times..hard to connect or trigger alert

4 years ago

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April Butts Poughkeepsie, NY

I’ve had no issues and customer service is always polite

4 years ago

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Susan B Greenwood, MO

Extremely easy set up, was totally plug and play.

4 years ago

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Michael r Medei Ormond Beach, FL

I was impressed with the agent who signed me up and the set-up test procedure.

4 years ago

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James Anniston, AL

Very helpful with setting up and explaining instructions.

4 years ago

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Verified Customer

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Blake Alpharetta, GA

Great setup service and customer service.

4 years ago

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Verified Customer

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Ivan glick Fort Lauderdale, FL

Promptness of returning calls and knowledge of products

4 years ago

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Verified Customer

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Amy Oak Forest, IL

Great customer service. They have been very helpful.

4 years ago

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Cynthia Dankert Fort Wayne, IN

They called me within seconds after a fall.

4 years ago

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Verified Customer

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Daniel Goodwin Lincoln, ME

Everything works according to plan. Easy to understand.

4 years ago

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Lidia Reading, MA

No problems, test Weekly, every thing is ok

4 years ago

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Verified Customer

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Julie Palm Desert, CA

She was patient and friendly and very informative.

4 years ago

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Rick Milwaukee, WI

So Far So Good Customer Service has been very good.

4 years ago

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Mary Sandy, UT

All instructions were/and are very helpful.

4 years ago

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Margaret Sabisch Saint Clair Shores, MI

Have no basis have not had to use it. Nothing to judge on.

4 years ago

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Laana Peters Melbourne, FL

My watch is a little to big and I keep bumping it need smaller one

4 years ago

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Constance Hughes Meeker, CO

Helpful. Answers questions in a mannner that I can understand.

4 years ago

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Doneeta Grove City, OH

They were very helpful explaining how everything works.

4 years ago

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Jody Running Fairfax, VA

They do not judge when my mother accidently sets off her alarm (many times).

4 years ago

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Renee Urbana, OH

Great job Will call again, easy to use. Will use again

4 years ago

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Shirley Walker Waverly, IA

They always answer and reply to my frequent checks

4 years ago

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SR Aurora, CO

customer service and trustworthiness of product

4 years ago

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Janice Panama City, FL

Ease of use helpful associates good product

4 years ago

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Phyllis Valparaiso, FL

Quick calls - great items to learn and use

4 years ago

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Anonymous Richmond, MI

Quality of equipment. Very good customer support.

4 years ago

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Barbara Greenberg Fort Lauderdale, FL

Feel comfortable being alone occasionally I

4 years ago

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Brenda Marlin, TX

4 years ago

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Tom Murphy Milford, CT

I found it to be the best combination of product and price.

4 years ago

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Landra Dunn Estero, FL

Well thought out, quality product. Easy to use.

4 years ago

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Verified Customer

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Elizabeth MacGeorge Chandler, TX

just called to test and they called my cell phone---no, no, no I have no data on my cell phone---should answer on the device I carry with me.

4 years ago

Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment and emergency profile with you to ensure everything is set up properly. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 21st, 2021

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Verified Customer

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BR Renzetti Tucson, AZ

Good customer service, products seem to be made very well

4 years ago