Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mark

Super responsive to alerts and initial setup. Fall pendant seems a little too sensitive.

5 years ago

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Rosanne

Efficient, prompt, and very helpful in obtsiythe unit and accessories.

5 years ago

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M. Pennington Goldsboro, NC

Their response has been great.They have been professional and very caring

5 years ago

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AF Retired Spearman, TX

Outstanding performance for assisting in starting the service.

5 years ago

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Disappointed. Bob L Fallbrook, CA

Too many false alarms (2-4 per month) plus failure to alarm the one time I did fall since using it (~2-3 months)..

5 years ago

Reply from MobileHelp

Bob,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jan. 22nd, 2019

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Verified Customer

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Brian

They were very facilitating and helpful when we were setting up the device.

5 years ago

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Anonymous

When the alarm goes off, customer service responds right away.

5 years ago

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Susan

The devices are a little too sensitive, but the company responds right away.

5 years ago

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Ruth Saint Charles, MO

A few times I pushed it on accident and they responded right away.

5 years ago

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Anonymous

The button is sensitive, and I would have big false alarms. I don't like having to continually call to inform them it is a false alarm. There are too many components.

5 years ago

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Verified Customer

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Annie Reisterstown, MD

I think it's a bit inconvenient to have to carry around the device and unit instead of just the device.

5 years ago

Reply from MobileHelp

Annie,

Thank you for your feedback! If you are wanting an all in one system, where you will only have to wear item to wear, we have our new all in one smart watch. If this is something you would be interested in, please contact Customer Care at 877-827-6207.

Kind Regards,

MobileHelp

Jan. 15th, 2019

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Verified Customer

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Karey Cuyahoga Falls, OH

The service provided is exceptional and the pricing is great.

5 years ago

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Donna

Whenever we've had a question they have been more than helpful.

5 years ago

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Janet Cleveland, OH

They are very conscientious about making sure that there's nothing wrong.

5 years ago

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Anonymous Applegate, MI

The customer representatives have been helpful when I've had to use it.

5 years ago

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Crystal Aurora, CO

So far, I've had great customer service. The device is easy to use.

5 years ago

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Ann Whitestone, NY

They've been very helpful on the phone to me. They give me much support.

5 years ago

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James Avella, PA

I saw it advertised on T.V. It is convenient. It is handy on my neck.

5 years ago

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Donna Minneapolis, MN

I chose them because of their coverage and price. The device is light.

5 years ago

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Wendy

process was very easy to get put in place and very easy to use

5 years ago

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my sales rep Damian

very attentive to concerns. very easy to set up and use equipment

5 years ago

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Eileen

Ease of use, when activated by mistake you responded right away.

5 years ago

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Karen F.

Their response to potential situations is rapid and thorough.

5 years ago

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Vicky

Signing up with very easy and They are very prompt and courteous

5 years ago

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Anonymous

Rosalie L has been happy with the product and the customer service

5 years ago

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Steven, Midwood, Brooklyn

The response is quick and courteous. Customer service has extended hours.

5 years ago

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steve

customer service was great, answered all questions and made me feel at ease

5 years ago

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Jane L

They answered me right away the one time I did call the customer service.

5 years ago

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Cheryl Allen, TX

They helped me understand the system. They were really really nice.

5 years ago

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Shirley

I've been able to set up the system by myself. It was simple to operate.

5 years ago

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Lynne Oak Creek, WI

When we were hooking it up, they were very helpful and even with ordering it.

5 years ago

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Anonymous Columbia City, IN

The customer representatives did respond fast when I dropped it.

5 years ago

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Barbara St Louis, MO

The ambulance came right away when I called for help. MobileHelp was very nice.

5 years ago

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Lupe Las Cruces, NM

We completed our initial test, and customer service is very friendly and helpful.

5 years ago

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Charles Louisville, KY

MobileHelp's customer service is well trained and very considerate.

5 years ago

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Timothy New Orleans, LA

The device goes off a lot, but the customer service representatives are very nice.

5 years ago

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Jane Carmel, IN

The device is convenient and doesn't have to be recharged. It provides great service.

5 years ago

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Shawn Berrien Springs, MI

I like how you are able to wear it in the shower. It is very mobile.

5 years ago

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Paul Breaux Bridge, LA

I like MobileHelp because I can take it with me wherever I go.

5 years ago

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Kristine Ontario, NY

The service is too expensive for me. Customer service is responsive.

5 years ago

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Anonymous Denver, CO

The device stays charged for 24 hours. I wish it cost less money.

5 years ago

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Anonymous

Excellent equipment and customer service. Covered all our needs and then some.

5 years ago

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Judy

Make me feel comfortable and safe at home and away from home

5 years ago

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Joan Collins

Service , professional, friendly even if you push the button accidentally!

5 years ago

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J Jamieson Oak Ridge, TN

Great response time when alarm is activated, even when it's a false alarm.

5 years ago

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Loida Bermudez

They were helpful with explanation of services and professional.

5 years ago

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Ms. Pinkey Lynchburg, VA

They''re always updating my records and keeping me informed.

5 years ago

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Westbrook Jacksonville, FL

Great customer and product service. They are very prompt in responding when the button is pressed.

5 years ago

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Dee Topeka, KS

I''ve had five or six false alarms since i''ve Had this service. No ones perfect.

5 years ago

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Thomas Galletly Oracle, AZ

They were very quick to respond even though I pressed the button by mistake.

5 years ago