Name: MobileHelp
Rating: 4.6

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Verified Customer

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Betty Klausing

When I talked to someone, they were really nice and I was impressed.

5 years ago

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Verified Customer

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Judith Blank

The fall button is so sensitive, you bend over and it sets off everything.

5 years ago

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Verified Customer

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Carol Krogh

Clear instructions re product use; very helpful Customer Service reps

5 years ago

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Bertha Roberts

Products and services are as advertised. Was happy to go wireless.

5 years ago

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Verified Customer

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Gerri Burgess

Dependable equipment and fast responses from operators to check on you.

5 years ago

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Freida Cruze

Representatives are very helpful in sales and in customer service.

5 years ago

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Verified Customer

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Odette

Necessity to charge the mobile unit. I don't like the flashing light on the unit

5 years ago

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5 Williamsport, PA

They are there when you need them and they are very quick to respond.

5 years ago

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Verified Customer

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4 Zeeland, MI

The device is high quality, but sensitive so I have had a couple of false alarms.

5 years ago

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Millicent Grayslake, IL

I get good service with MobileHelp. They answer my calls, and care about me.

5 years ago

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Verified Customer

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Anonymous Russell, PA

The device is pretty easy to use. They answered all of my questions.

5 years ago

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M & G Golden Valley, AZ

When my husband drops it, it takes a while for the voice to come through on it.

5 years ago

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Verified Customer

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Walter And Diane Dunbar Grand Rapids, MI

It's gone off twice by accident and they had a prompt response.

5 years ago

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Verified Customer

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Alonzo Belgrave The Bronx, NY

This is a good unit. It's handy that you can take it outside.

5 years ago

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Verified Customer

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Jewel Westmoreland De Leon, TX

It is easy to use. They are very polite and answered all my questions.

5 years ago

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Michael Hayti, MO

The device is very handy and their customer service is good.

5 years ago

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Margaret Young Beverly Hills, FL

I think the alert device works well and it gets help as soon as it is needed.

5 years ago

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Anonymous

Price for this device is lower than others. I really like it.

5 years ago

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Kevin Leawood, KS

The customer service is really helpful but the mobile station should be louder.

5 years ago

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Lorena Saint George, UT

They're always right there to help me and the device is pretty good.

5 years ago

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Kathryn O'Fallon, MO

I take it with me wherever I go. I thought the nurses that came out to start me on it were great.

5 years ago

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5

I got the service very fast when I applied for it and that was a good thing.

5 years ago

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5

When I accidentally hit the button, they answer as soon as I call.

5 years ago

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5

Every time I called, they gave me an answer to my questions very thoroughly.

5 years ago

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5

Every time we've called, we've gotten help. It's been very easy.

5 years ago

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5

The customer support was nice to me and I like the way they do business.

5 years ago

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Norma

MobileHelp always answers my calls and is there to help when I need them.

5 years ago

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Verified Customer

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Kathy Lawson Saint Augustine, FL

When we needed help and pushed the button, it took them too long to answer the call. This made 911 take a long time as well.

5 years ago

Reply from MobileHelp

Dear Kathryn,
We received your review and would like to contact you to review that incident. What is the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experience anything less. We look forward to speaking with you soon.
Kind Regards,
MobileHelp

Mar. 3rd, 2019

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Verified Customer

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Peggy Patton

I had to use this when I fell and it did not go off and let them know that I had fallen.

5 years ago

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Verified Customer

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Doug Mcintyre

You can have the necklace always on and it also has a lot further range.

5 years ago

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Verified Customer

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Claud Gant

When you drop it on the floor to see if it would work it really does.

5 years ago

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Verified Customer

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John Mullins Ballard, WV

It's a great system and I am very satisfied with it and the price.

5 years ago

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Anonymous

They do exactly what they say, and they are nice and professional.

5 years ago

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Nancy Schantz

I haven't had to use it but I haven't experience any problems with it yet.

5 years ago

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Zachary Mackey

When they called me to help me install it, they were very polite and warming.

5 years ago

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Zella Harrington

The device is easy to wear and the installation was very easy.

5 years ago

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Micheal Shores Lexington Park, MD

I've had to call the customer service once and they fix our problems.

5 years ago

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Barbara Hanks Morgan City, LA

I take it with me every time I leave the house. They can find me anywhere I go.

5 years ago

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David Abt Mount Prospect, IL

We ran into a problem with our first device, so they sent us another one. I like the features and the price.

5 years ago

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B.N.

Their responses are very prompt and the device is easy to use.

5 years ago

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Jenny Megill

The customer service people have been very supportive and helpful.

5 years ago

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Rosaleen

The device is really efficient and customer service is easy to deal with.

5 years ago

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Katherine Carey

When I first plugged the system in and tested it, the customer service responded immediately.

5 years ago

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Larry Miller

Whenever I have called, they have responded without hesitation.

5 years ago

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Calvin

The device is very accurate and customer service is very helpful.

5 years ago

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Ila

I have the choice of wearing a bracelet or a necklace and it is lightweight.

5 years ago

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Albert Borsella

Easy to use. Quick response to alerts. Good quality and value for the money.

5 years ago

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Nancy Nemia

Quick response and persistent in trying to reach family members

5 years ago

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Karen Brouillette

twice now I have had to call because I don't receive my equipment only to find it is on hold for a reason that nobody can explain

5 years ago

Reply from MobileHelp

Karen,

We apologize for any inconvenience you experienced by having your shipment delayed. When an address does not verify, we place the order on hold and reach out to the customer to confirm the address before shipping the order. This is to make sure your equipment does not go to the wrong location. Once again, we apologize for any inconvenience this has caused you.

Kind Regards,

MobileHelp

Feb. 27th, 2019

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Verified Customer

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Hannah McDowell

Great coverage, and not needing to have a phone line to use the service.

5 years ago