Name: MobileHelp
Rating: 4.6

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Verified Customer

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Rosanna Weyauwega, WI

It is rather expensive but it works and it's loud and clear.

5 years ago

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Mary Lou Wilmington, DE

I like it the device. I tested it the other day and it worked very good.

5 years ago

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Wilbur

The device seems to sensitive. I tested it once and they said they dispensed the EMS to the house.

5 years ago

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Hildegard Conway, AR

I like everything and customer service is always there for me.

5 years ago

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Margaret Connor

Curtious, patience and very knowledge in what is important to the customers

5 years ago

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SHAREN KELLER

no problems If i need help i get it.Individual i talk too are very helpful

5 years ago

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Althea Lorey

Quick response, equipment easy to use, friendly people when called for info

5 years ago

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jan

My Mom accidentally pushed the button and they responded right away.

5 years ago

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Connie Van Cleave

only used one time to call squad & was pleased with their quick response

5 years ago

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Omer

Works very well, used it and response time was great. Family informed

5 years ago

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Alta Harmon

Great company-!!! Excellent customer service and reliable products.

5 years ago

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Susan Kostielney

Every thing was easy to set up and any questions I had were promptly answered.

5 years ago

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Betty Klausing

When I talked to someone, they were really nice and I was impressed.

5 years ago

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Judith Blank

The fall button is so sensitive, you bend over and it sets off everything.

5 years ago

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Carol Krogh

Clear instructions re product use; very helpful Customer Service reps

5 years ago

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Bertha Roberts

Products and services are as advertised. Was happy to go wireless.

5 years ago

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Gerri Burgess

Dependable equipment and fast responses from operators to check on you.

5 years ago

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Freida Cruze

Representatives are very helpful in sales and in customer service.

5 years ago

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Odette

Necessity to charge the mobile unit. I don't like the flashing light on the unit

5 years ago

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5 Williamsport, PA

They are there when you need them and they are very quick to respond.

5 years ago

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4 Zeeland, MI

The device is high quality, but sensitive so I have had a couple of false alarms.

5 years ago

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Millicent Grayslake, IL

I get good service with MobileHelp. They answer my calls, and care about me.

5 years ago

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Anonymous Russell, PA

The device is pretty easy to use. They answered all of my questions.

5 years ago

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M & G Golden Valley, AZ

When my husband drops it, it takes a while for the voice to come through on it.

5 years ago

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Walter And Diane Dunbar Grand Rapids, MI

It's gone off twice by accident and they had a prompt response.

5 years ago

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Alonzo Belgrave The Bronx, NY

This is a good unit. It's handy that you can take it outside.

5 years ago

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Jewel Westmoreland De Leon, TX

It is easy to use. They are very polite and answered all my questions.

5 years ago

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Michael Hayti, MO

The device is very handy and their customer service is good.

5 years ago

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Margaret Young Beverly Hills, FL

I think the alert device works well and it gets help as soon as it is needed.

5 years ago

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Anonymous

Price for this device is lower than others. I really like it.

5 years ago

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Kevin Leawood, KS

The customer service is really helpful but the mobile station should be louder.

5 years ago

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Lorena Saint George, UT

They're always right there to help me and the device is pretty good.

5 years ago

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Kathryn O'Fallon, MO

I take it with me wherever I go. I thought the nurses that came out to start me on it were great.

5 years ago

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5

I got the service very fast when I applied for it and that was a good thing.

5 years ago

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5

When I accidentally hit the button, they answer as soon as I call.

5 years ago

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5

Every time I called, they gave me an answer to my questions very thoroughly.

5 years ago

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5

Every time we've called, we've gotten help. It's been very easy.

5 years ago

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5

The customer support was nice to me and I like the way they do business.

5 years ago

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Norma

MobileHelp always answers my calls and is there to help when I need them.

5 years ago

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Kathy Lawson Saint Augustine, FL

When we needed help and pushed the button, it took them too long to answer the call. This made 911 take a long time as well.

5 years ago

Reply from MobileHelp

Dear Kathryn,
We received your review and would like to contact you to review that incident. What is the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experience anything less. We look forward to speaking with you soon.
Kind Regards,
MobileHelp

Mar. 3rd, 2019

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Verified Customer

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Peggy Patton

I had to use this when I fell and it did not go off and let them know that I had fallen.

5 years ago

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Doug Mcintyre

You can have the necklace always on and it also has a lot further range.

5 years ago

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Claud Gant

When you drop it on the floor to see if it would work it really does.

5 years ago

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John Mullins Ballard, WV

It's a great system and I am very satisfied with it and the price.

5 years ago

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Anonymous

They do exactly what they say, and they are nice and professional.

5 years ago

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Nancy Schantz

I haven't had to use it but I haven't experience any problems with it yet.

5 years ago

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Zachary Mackey

When they called me to help me install it, they were very polite and warming.

5 years ago

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Zella Harrington

The device is easy to wear and the installation was very easy.

5 years ago

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Micheal Shores Lexington Park, MD

I've had to call the customer service once and they fix our problems.

5 years ago

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Barbara Hanks Morgan City, LA

I take it with me every time I leave the house. They can find me anywhere I go.

5 years ago