Name: MobileHelp
Rating: 4.6

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Verified Customer

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David Abt Mount Prospect, IL

We ran into a problem with our first device, so they sent us another one. I like the features and the price.

5 years ago

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Verified Customer

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B.N.

Their responses are very prompt and the device is easy to use.

5 years ago

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Verified Customer

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Jenny Megill

The customer service people have been very supportive and helpful.

5 years ago

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Verified Customer

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Rosaleen

The device is really efficient and customer service is easy to deal with.

5 years ago

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Katherine Carey

When I first plugged the system in and tested it, the customer service responded immediately.

5 years ago

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Verified Customer

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Larry Miller

Whenever I have called, they have responded without hesitation.

5 years ago

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Verified Customer

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Calvin

The device is very accurate and customer service is very helpful.

5 years ago

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Verified Customer

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Ila

I have the choice of wearing a bracelet or a necklace and it is lightweight.

5 years ago

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Verified Customer

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Albert Borsella

Easy to use. Quick response to alerts. Good quality and value for the money.

5 years ago

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Nancy Nemia

Quick response and persistent in trying to reach family members

5 years ago

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Karen Brouillette

twice now I have had to call because I don't receive my equipment only to find it is on hold for a reason that nobody can explain

5 years ago

Reply from MobileHelp

Karen,

We apologize for any inconvenience you experienced by having your shipment delayed. When an address does not verify, we place the order on hold and reach out to the customer to confirm the address before shipping the order. This is to make sure your equipment does not go to the wrong location. Once again, we apologize for any inconvenience this has caused you.

Kind Regards,

MobileHelp

Feb. 27th, 2019

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Verified Customer

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Hannah McDowell

Great coverage, and not needing to have a phone line to use the service.

5 years ago

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Verified Customer

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Scott Sumner

Great service and device that I can trust in emergency situations

5 years ago

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Joyce Lyons, WI

I hardly know it is around my neck, & the mobile device fits in my purse

5 years ago

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Verified Customer

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Nancyrose

Product is so easy to use. Customer service was great. Easy set up.

5 years ago

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Verified Customer

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Very. Satisfied customer

I am secure at home and away. Have had a instant response to an alert.

5 years ago

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Verified Customer

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Ethel Beaman

The mobile needs to cover more area - i doesn"t reach to my brdroom. I take the mobile to my room

5 years ago

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Connie

Everyone I have talked to has been wonderful and extremely knowledgeable .

5 years ago

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Verified Customer

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Michael

Ease of setup of equipment, and wireless connection for emergencies

5 years ago

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Verified Customer

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Cleveland Williams

Device works exactly as advertised with speedy first responder notification

5 years ago

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Verified Customer

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Ray Onyett

prompt, courteous aervice. Had my interest at heart. No contract.

5 years ago

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Emma

Because they are there if there any sound that could be a fall in a few seconds

5 years ago

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Paul Pedersen

Works as advertised both times it was needed. Quick response each time.

5 years ago

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Darline

Fast, accurate, and dependable. I have a sense of peace knowing my mother is protected.

5 years ago

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Susan S.

All interactions with Mobile Help have been informative & helpful.

5 years ago

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Verified Customer

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Carol Sue Smith

Quality of customer service as well as quality of the product itself.

5 years ago

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Verified Customer

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Keith N

Simple device to install and use. Excellent customer service.

5 years ago

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Verified Customer

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Gene Feil

Easy to read and operate. Customer service is quick to respond.

5 years ago

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Dory

Would have given 5 but when doing monthly tests takes very long time for operator to answer.

5 years ago

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Keith

My mother had an incident and it worked out fine, I was impressed.

5 years ago

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Verified Customer

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Harry Annapolis, MD

I like the GPS system, it was set up properly and works very well.

5 years ago

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R. Levittown, NY

It's extremely sensitive, there were many times where it triggered when I took it off.

5 years ago

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Eli

We wanted something that my husband could use outside and this is what we found we could use.

5 years ago

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Susan

There have been some false alarms, but they call immediately to check on me.

5 years ago

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Wayne

Any time I bump or drop it it goes off and I get a response immediately.

5 years ago

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Patricia

I've had a couple of false alarms at night and someone responded over the apparatus quite quickly.

5 years ago

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Irene Victor, CA

I've had false alarms and they were right there and they're very helpful.

5 years ago

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Johannah Riverview, FL

The people are always nice and the people that brought it here was very nice.

5 years ago

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Verified Customer

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Joseph

The customer service representatives are very knowledgeable.

5 years ago

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Richard L

It took me about thirty seconds to get a response. The device is a little sensitive at times.

5 years ago

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Josephine Fresno, CA

It goes off once in awhile and they're very concerned and considerate when they call.

5 years ago

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Verified Customer

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Santina

I used the fall one and it kept going off without we touching it. I am always with someone so I never really need it. They do try to help.

5 years ago

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Verified Customer

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Robert

I live by myself. I like that I can leave the house with it.

5 years ago

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Janie Greenville, SC

I feel secure with it around my neck. They are very trustworthy.

5 years ago

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Anonymous Greeneville, TN

It's great but it does take a little while to get answers to my calls.

5 years ago

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Elaine

They offer good information about everything. I wish it were cheaper.

5 years ago

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Kay

The device works. They are very responsive and very patient.

5 years ago

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Julian

It is a little hard to really get used to the system. It performs the way it is supposed to.

5 years ago

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Annie Philadelphia, PA

I feel that MobileHelp is a trustworthy company. They always answer my calls.

5 years ago

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Verified Customer

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Pam

Customer service is very quick to respond to any alert calls.

5 years ago