Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

William And Grace

It is really helpful because the responders were quick getting to my house.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Ann

It is usable outside the house. The operator talks to me sensibly and makes sure that I get the answers.

5 years ago

check_circle

Verified Customer

star star star star star

Cornelius X.

They cover everything that I need and they are there when I need them.

5 years ago

check_circle

Verified Customer

star star star star star

Annette Poughkeepsie, NY

Their response time was very good. They respond right away, no problems.

5 years ago

check_circle

Verified Customer

star star star star star

Donna

I like the company and I feel safer with it. Customer service is pretty fast.

5 years ago

check_circle

Verified Customer

star star star star star

Joseph

It's easy to use. They call and worry about me, they are good people.

5 years ago

check_circle

Verified Customer

star star star star star

Rev. Richard T.

The service is outstanding and it is a good price. They save a lot of people.

5 years ago

check_circle

Verified Customer

star star star star star

Andrea New York, NY

I wear it all the time. I'm very comfortable with the set up of it.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jackelyn

It is very sensitive. I moved the base unit from my bedroom to the living room so if it goes off, it is in a central location.

5 years ago

Reply from MobileHelp

Jackelyn,

Thank you for your feedback. We would like to make sure your Fall Detection Pendant is working properly and provide ways to reduce false alarms. Please respond to this message or call Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you!

Sincerely,

MobileHelp

Feb. 7th, 2019

check_circle

Verified Customer

star star star star star_border

Kahani Arcata, CA

It went off once by mistake and the support was right there. They are really quick.

5 years ago

check_circle

Verified Customer

star star star star star

Phillip

I accidentally fell asleep with it on and they were here so it works great.

5 years ago

check_circle

Verified Customer

star star star star star_border

Frank Chattanooga, TN

I've had a little trouble with the fall button but I would say their device is the best.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy

I haven't had to use it for an emergency, but the device goes off and will send a message. It really aggravates me. I'm not happy with it and I'm going to return it.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Apollo Beach, FL

When I call them to test it, the customer service is always there.

5 years ago

check_circle

Verified Customer

star star star star star

Betty Webster, NY

The customer support checks on me even when I didn't know I needed it.

5 years ago

check_circle

Verified Customer

star star star star star_border

Gary

One time I hit the button by mistake but they were right there in a couple seconds.

5 years ago

check_circle

Verified Customer

star star star star star

Gene And Kim Hamilton, OH

The customer support responded so fast even though I hit the button by mistake.

5 years ago

check_circle

Verified Customer

star star star star star

Stanley Norfolk, VA

I used it one time and the paramedics were here within 10 minutes.

5 years ago

check_circle

Verified Customer

star star star star star

Diann

They are reliable and on point by contacting me when the button is pushed.

5 years ago

check_circle

Verified Customer

star star star star star_border

William S. Monroeton, PA

I think it's too sensitive, it's gone off when I'm hugging someone or sitting at a basketball game.

5 years ago

check_circle

Verified Customer

star star star star star

Valiera Joe Spokane, WA

Every time it has gone off accidentally the people have been very kind.

5 years ago

check_circle

Verified Customer

star star star star star

Heidi Mount Juliet, TN

They are responsive and call me or my sister. It seems like they really care.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Wayne

I don't really like that I have to charge the device every night and carry that one unit with me at all times.

5 years ago

check_circle

Verified Customer

star star star star star

Evelyn & Saul

They answer right away and make sure that everything is okay.

5 years ago

check_circle

Verified Customer

star star star star star

Anthony

It's easy to operate and they respond quickly. It also has GPS.

5 years ago

check_circle

Verified Customer

star star star star star

Glenn

it's easy to carry around, I have it on my wrist so it's available to use.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Ferdinand, IN

It seems like it is dependable. So far I am happy. I would highly recommend it.

5 years ago

check_circle

Verified Customer

star star star star star

Ronald Fairmont, WV

The device is convenient and customer service was so caring.

5 years ago

check_circle

Verified Customer

star star star star star_border

John Fredonia, NY

It gives a person a peace of mind. If the button does go off, they call immediately.

5 years ago

check_circle

Verified Customer

star star star star star_border

Charlene

I like that it doesn't require battery recharging at night. The watch unit is attractive.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Stuart, FL

It's GPS activated and can be used anywhere. Customer service had been quick to answer and helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Ann Studer

Easy to set up and working very well. Fortunately have not had to use.

5 years ago

check_circle

Verified Customer

star star star star star_border

Frances Fayetteville, PA

Customer service is very helpful and informative. I've had a couple faulty calls.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

D Capitol Heights, MD

There isn't very good two way communication when the alarm goes off. The device works well otherwise.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Laura Des Moines, IA

It works well for us. I liked the price point. I think customer service is good and the device works.

5 years ago

check_circle

Verified Customer

star star star star star

Agnes J Hart, MI

I've accidental bumped the device and it worked efficiently.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

The customer service calls me whenever something happens. The device seems to do the job.

5 years ago

check_circle

Verified Customer

star star star star star_border

Kathleen Madisonville, TN

I saw the TV commercials and it looked legitimate to me. They answer when I need them to.

5 years ago

check_circle

Verified Customer

star star star star star_border

Mark

Super responsive to alerts and initial setup. Fall pendant seems a little too sensitive.

5 years ago

check_circle

Verified Customer

star star star star star

Rosanne

Efficient, prompt, and very helpful in obtsiythe unit and accessories.

5 years ago

check_circle

Verified Customer

star star star star star

M. Pennington Goldsboro, NC

Their response has been great.They have been professional and very caring

5 years ago

check_circle

Verified Customer

star star star star star

AF Retired Spearman, TX

Outstanding performance for assisting in starting the service.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Disappointed. Bob L Fallbrook, CA

Too many false alarms (2-4 per month) plus failure to alarm the one time I did fall since using it (~2-3 months)..

5 years ago

Reply from MobileHelp

Bob,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jan. 22nd, 2019

check_circle

Verified Customer

star star star star star

Brian

They were very facilitating and helpful when we were setting up the device.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

When the alarm goes off, customer service responds right away.

5 years ago

check_circle

Verified Customer

star star star star star

Susan

The devices are a little too sensitive, but the company responds right away.

5 years ago

check_circle

Verified Customer

star star star star star

Ruth Saint Charles, MO

A few times I pushed it on accident and they responded right away.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

The button is sensitive, and I would have big false alarms. I don't like having to continually call to inform them it is a false alarm. There are too many components.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Annie Reisterstown, MD

I think it's a bit inconvenient to have to carry around the device and unit instead of just the device.

5 years ago

Reply from MobileHelp

Annie,

Thank you for your feedback! If you are wanting an all in one system, where you will only have to wear item to wear, we have our new all in one smart watch. If this is something you would be interested in, please contact Customer Care at 877-827-6207.

Kind Regards,

MobileHelp

Jan. 15th, 2019

check_circle

Verified Customer

star star star star star

Karey Cuyahoga Falls, OH

The service provided is exceptional and the pricing is great.

5 years ago