Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gary B

They are very prompt and dependable. Great customer service when I call

5 years ago

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Joel R. Schrank

Good customer support. High quality equipment. Easy to use.

5 years ago

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Verified Customer

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Kim Robinson

Not had to use (thankfully) but the customer service is outstanding

5 years ago

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Patricia

Customer service is very friendly and it's a trustable system

5 years ago

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Miriam Angie

Wonderful response time and very helpful when accidentally goes off

5 years ago

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Rebecca Choco

The system works satisfactorily as explained, but no emergency for me to date.

5 years ago

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Sandi

I had to use my necklace button and the EMTs came quickly to help.

5 years ago

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Rose Rogozinski

There product is easy to us and covers all aspects of protection for the user

5 years ago

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steve omtvedt

everything was easy to get and set up/ priced affordable, and we hope

5 years ago

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Steve Moore

We were sent the incorrect version of the system. We have not yet been able to activate the system for the person who it was purchased for.

5 years ago

Reply from MobileHelp

We are sorry to hear about your experience! However, we were not able to locate an account under your name. We would love to remedy this situation for you. Please reply to this message with your account information or give us a call at 877-827-6207.

Mar. 17th, 2020

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Verified Customer

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Thomas Brown

Easy to setup. Quick response in notifying the emergence contacts

5 years ago

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CJH

Customer service has been very helpful with ordering system and set up.

5 years ago

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June Boyer

well thought out in every way - top notch equipment and customer service

5 years ago

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Verified Customer

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Jan Hough

Still figuring it all out. 97 year old mother is still on the learning curve with hearing impairment being an issue.

5 years ago

Reply from MobileHelp

Hi Jan,

Thank you for your feedback. Is there anything we can do, to earn a higher rating? Thank you for being a valued part of the MobileHelp family!

Feb. 27th, 2020

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Verified Customer

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Gary

Cost, ease of use, ease of set up. Peace and comfort knowing that they are ther

5 years ago

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jim

simple to use. Customer service was able to answer all questions

5 years ago

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Darlene Rooney

So very helpful, knowledgeable, and comprehensive during my phone call.

5 years ago

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P. Knight

Excellent help and response. No issues with any of the questions or information

5 years ago

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Margaret Davis

Good information on first call. Very courteous. Fast delivery.

5 years ago

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Verified Customer

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Karen Basick

The gentleman that help me set this up for my mom was VERY helpful.

5 years ago

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Paul Besonday

all good good product and follow up. good value for the cost

5 years ago

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Dan Cockrum

Easy set up and know it works, due to a couple of accidental alerts!

5 years ago

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Ann Armour

When you pish button they are right there in a matter in minutes

5 years ago

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Mary Tolentino

Very prompt on the two occasions button was accidentally pushed

5 years ago

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Russel Blatt

Great customer service. Multiple levels of help. Cost is reasonable.

5 years ago

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Ralph Annicelli

Customer service was very helpful in processing my order on the phone.

5 years ago

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Winford Nance

Very nice equipment. On the test, response time on call was 15 seconds on less.

5 years ago

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Verified Customer

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Tina Keeble

Very prompt! I feel my mother is in very good care when I am not around.

5 years ago

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Teresa Singletary

Every time my mother has needed help, they have been quick to respond.

5 years ago

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Jim DiStefano

Feel secure no matter where I go. The range of coverage via gps is great

5 years ago

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Claire Mastey

so far working well I set it off by mistake and the girl was very helpful

5 years ago

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Valerie Andrews

Equipment works reliably ,all staff have been very professional.

5 years ago

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Debbie Shanley

Very good customer service. Great instructions on how to set up the equipment.

5 years ago

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Patricia Polo

when I needed them they were there both online and got help

5 years ago

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billie richardson

always ready to help. have hit button by acdent they call to make sure that you are alright

5 years ago

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Daniel

Always helpful friendly. Have followed through on anything we've requested.

5 years ago

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Brad Purfeerst

We have tested the watch and it worked well and the answering service called right away.

5 years ago

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Jeannine Mosher

Professional, efficient Have only had a short time, difficult to assess

5 years ago

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Judith Garson Tinley Park, IL

They are professional, helpful and the service actual works well.

5 years ago

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Patricia Schardin Forest Lake, MN

I have hit my button accidently 2 x's and the response has been immediate

5 years ago

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Michael Kingsbury Forest Lake, MN

Excellent response, and positive , comforting exchange between operator and me.

5 years ago

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JF

Have used twice already and have gotten immediate assistance

5 years ago

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Anon Auburn, CA

Any time I have a question I have called them and get it answered instantly.

5 years ago

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Patricio Barraza for Olga Barraza San Mateo, CA

Earlier calls tooks 55 seconds to respond and not in desired language of Spanish

5 years ago

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James Eades Santa Ana, CA

They were very easy to work with and set up and answered all questions.

5 years ago

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Reiko Bradley Northridge, CA

The guys arrived quickly and were very nice and compassionate

5 years ago

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Stuart B. Hobart Chandler, AZ

haven't used for an emergency, but as for help through tech service on my smart watch horrible, time to speak to a tech, 6-8 minutes.

5 years ago

Reply from MobileHelp

Hi Stuart,

Thank you for your feedback. We received your review and would like to apologize for any inconvenience that you have experienced with our hold time when calling our Technical Support team. But rest assured, when pressing the help button on our equipment for an emergency, the call is routed to our dedicated emergency monitoring centers for a much quicker response. At MobileHelp we pride ourselves in providing a great experience to our customers. We thank you again for your feedback which alllows us to continue to do so.

Kind Regards,
MobileHelp

Feb. 4th, 2020

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Verified Customer

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Camille Barnes Mandeville, LA

Very helpful, my Mom needed their services the first day I got her connected.

5 years ago

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Rich Lincoln, NE

They are cheaper than others and provide an excellent service

5 years ago

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Cindy Frankfort, KS

ability to be mobile, ease of set up, prompt customer service

5 years ago